Belkin Router F5D8233-4 User Manual
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Troubleshooting 88 s e c t i o n 2 1 3 4 5 6 7 8 9 10 • My wireless network performance is inconsistent. • Data transfer is sometimes slow. • Signal strength is poor. • Difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection. Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. Note also that connection speed may decrease as you move farther away from the Router. In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet from the Router. Changing the wireless channel —Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. The default channel the Router is shipped with is channel 11; you may choose from several other channels depending on your region. See the section on page 43 entitled “Changing the Wireless Channel” for instructions on how to choose other channels. Limiting the wireless transmit rate —Limiting the wireless transmit rate can help improve the maximum wireless range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property, go to the Windows Control Panel, open “Network Connections” and double-click on your wireless card’s connection. In the properties dialog, select the “Configure” button on the “General” tab (Windows 98 users will have to select the wireless card in the list box and then click “Properties”), then choose the “Advanced” tab and select the rate property. Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable. Experiment with different connection rates until you find the best one for your environment. Note that all available transmission rates should be acceptable for browsing the Inter net. For more assistance, see your wireless card’s user manual.
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I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on my Belkin Router.
1.
Log into your Router.
Open your web browser and type in the IP address of the Router.
(The Router’s default is 192.168.2.1.) Log into your Router by
clicking on the “Login” button in the top right-hand cor ner of the
screen. You will be asked to enter your password. If you never set
a password, leave the “Password” field blank and click “Submit”.
Click the “Wireless” tab on the left of your screen. Select
the “Encryption” or “Security” tab to get to the security
settings page.
2.
Select “128-bit WEP” from the drop-down menu.
3.
After selecting your WEP encryption mode, you can type in
your hex WEP key manually, or you can type in a passphrase
in the “Passphrase” field and click “Generate” to create a WEP
key from the passphrase. Click “Apply Changes” to finish. You
must now set all of your clients to match these settings. A hex
(hexadecimal) key is a mixture of numbers and letters from A-F
and 0-9. For 128-bit WEP, you need to enter 26 hex keys.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
4.
Click “Apply Changes” to finish. Encryption in the Wireless Router
is now set. Each of your computers on your wireless network will
now need to be configured with the same
security settings.
WARNING:
If you are configuring the Router from a computer with
a wireless client, you will need to ensure that security is tur ned on
for this wireless client. If this is not done, you will lose your
wireless connection.
Note to Mac users:
Original Apple AirPort products support 64-bit
encryption only. Apple AirPort 2 products can support 64-bit or
128-bit encryption. Please check your Apple AirPort product to see
which version you are using. If you cannot configure your network
with 128-bit encryption, try 64-bit encryption.
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I am having difficulty setting up Wired Equivalent Privacy (WEP)
security on a Belkin client card.
The client card must use the same key as the Router. For instance, if
your Router uses the key 00112233445566778899AABBCC, then the
client card must be set to the exact same key.
1.
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen.
2.
The “Advanced” button will allow you to view and configure more
options of the card.
3.
Once the “Advanced” button is clicked, the Belkin Wireless LAN
Utility will appear. This Utility will allow you to manage all the
advanced features of the Belkin Wireless Card.
4.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
5.
Under “Data Encryption”, select “WEP”.
6.
Ensure the check box “The key is provided for me automatically”
at the bottom is unchecked. If you are using this computer to
connect to a corporate network, please consult your network
administrator if this box needs to be checked.
7.
Type your WEP key in the “Network key” box.
Important:
A WEP key is a mixture of numbers and letters from
A-F and 0-9. For 128-bit WEP, you need to enter 26 keys. This
network key needs to match the key you assign to your Router.
For example:
C3030FAF4BB2C3D44BC3D4E7E4
= 128-bit key
8.
Click “OK”, and then “Apply” to save the settings.
If you are NOT using a Belkin wireless client card, please consult the
manufacturer’s user manual for that wireless client card.
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Do Belkin products support WPA/WPA2?
Note:
To use WPA security, all your clients must be upgraded
to drivers and software that support it. At the time of this FAQ
publication, a security patch download is available, for free,
from Microsoft. This patch works only with the Windows XP
operating system.
Download the patch here:
http://www.microsoft.com/downloads/details.
You also need to download the latest driver for your Belkin Wireless
802.11g Desktop or Notebook Network Card from the Belkin support
site. Other operating systems are not supported at this time.
Microsoft’s patch only supports devices with WPA-enabled drivers
such as Belkin 802.11g products.
Download the latest driver at http://www.belkin.com/support
I am having difficulty setting up Wireless Protected Access (WPA)
security on my Belkin Router for a home network.
1.
From the “Security Mode” drop-down menu, select “WPA-PSK
(no server)”.
2.
For “Encryption Technique”, select “TKIP” or “AES”. This setting
will have to be identical on the clients that you set up.
3.
Enter your pre-shared key. This can be from eight to 63
characters and can be letters, numbers, symbols, or spaces.
This same key must be used on all of the clients that you set up.
For example, your PSK might be something like: “Smith family
network key”.
4.
Click “Apply Changes” to finish. You must now set all clients to
match these settings.
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I am having difficulty setting up Wireless Protected Access (WPA)
security on a Belkin wireless client card for a home network.
Clients must use the same key that the Router uses. For instance, if
the key is “Smith Family Network Key” in the Router, the clients must
also use that same key.
1.
Double-click the Signal Indicator icon to bring up the “Wireless
Network” screen. The “Advanced” button will allow you to view
and configure more options of your card.
2.
Once the “Advanced” button is clicked, the Belkin Wireless Utility
will appear. This Utility will allow you to manage all the advanced
features of the Belkin Wireless Card.
3.
Under the “Wireless Network Properties” tab, select a
network name from the “Available Networks” list and click the
“Properties” button.
4.
Under “Network Authentication”, select “WPA-PSK (no server).
5.
Type your WPA key in the “Network key” box.
Important:
WPA-PSK is a mixture of numbers and letters
from A-Z and 0-9. For WPA-PSK you can enter eight to 63
characters. This network key needs to match the key you assign
to your Router.
6.
Click “OK, then “Apply” to save the settings.
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I am NOT using a Belkin client card for a home network and
I am having difficulty setting up Wireless Protected Access
(WPA) security.
If you are not using a Belkin Wireless Desktop or Wireless Notebook
Network Card that is not equipped with WPA-enabled software, a
file from Microsoft called “Windows XP Support Patch for Wireless
Protected Access” is available for free download. Download the
patch from Microsoft by searching the knowledge base for Windows
XP WPA.
Note:
The file that Microsoft has made available works only with
Windows XP. Other operating systems are not supported at this
time. You also need to ensure that the wireless card’s manufacturer
supports WPA and that you have downloaded and installed the latest
driver from their support site.
Supported Operating Systems:
• Windows XP Professional
• Windows XP Home Edition
1.
Under Windows XP, click “Start > Control Panel >
Network Connections”.
2.
Right-clicking on the “Wireless Networks” tab will display the
following screen. Ensure the “Use Windows to configure my
wireless network settings” check box is checked.
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3.
Under the “Wireless Networks” tab, click the “Configure” button
and you will see the following screen.
4.
For a home or small business user, select “WPA-PSK” under
“Network Administration”.
Note:
Select WPA (with radius server) if you are using this computer to
connect to a corporate network that supports an authentication server
such as a radius server. Please consult your network administrator for
further information.
5.
Select “TKIP” or “AES” under “Date Encryption”. This setting will
have to be identical to the Router that you set up.
6.
Type in your encryption key in the “Network key” box.
Important:
Enter your pre-shared key. This can be from eight to 63
characters and can be letters, numbers, or symbols. This same key
must be used on all of the clients that you set up.
7.
Click “OK” to apply settings.
What’s the difference between 802.11g and draft 802.11n?
Currently there are three commonly used wireless networking
standards, which transmit data at very different maximum speeds.
Each is based on the designation for certifying network standards.
The most common wireless networking standard, 802.11g, can
transmit information up to 54Mbps; 802.11a also supports up to
54Mbps, but in the 5GHz frequency; and 802.11n draft specification
can connect at up to 300Mbps. See the chart on the next page for
more detailed information.
95 Troubleshooting Troubleshooting Belkin Wireless Comparison Chart Wireless Technology G (802.11g) G Plus MIMO (802.11g with MIMO MRC) N MIMO (draft 802.11n with MIMO) N1 MIMO (draft 802.11n with MIMO) Speed/ Data Rate* Up to 54Mbps* Up to 54Mbps* Up to 300Mbps* Up to 300Mbps* Frequency Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2.4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2.4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2.4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2.4GHz Compatibility Compatible with 802.11b/g Compatible with 802.11b/g Compatible with draft 802.11n** and 802.11b/g Compatible with draft 802.11n** and 802.11b/g Coverage* Up to 400 ft.* Up to 1,000 ft.* Up to 1,200 ft.* Up to 1,400 ft.* Advantage Common— widespread use for Internet sharing Better coverage and consistent speed and range Enhanced speed and coverage Leading edge— best coverage and throughput *Distance and connection speeds will vary depending on your networking environment. **This Router is compatible with products based on the same version of the draft 802.11n specifications, and may require a software upgrade for best results.
Troubleshooting 96 s e c t i o n 2 1 3 4 5 6 7 8 9 10 Technical Support You can find technical support information at http://www.belkin.com/ networking or www.belkin.com through the tech support area. If you want to contact technical support by phone, please call: US: 877-736-5771 310-898-1100 ext. 2263 UK: 0845 607 77 87 Australia: 1800 235 546 New Zealand: 0800 235 546 Singapore: 800 616 1790 Europe: www.belkin.com/support
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Information
FCC Statement
DECLARATION OF CONFORMITY WITH FCC RULES FOR
ELECTROMAGNETIC COMPATIBILITY
We, Belkin Inter national, Inc., of 501 West Walnut Street,
Compton, CA 90220, declare under our sole responsibility
that the product,
F5D8233-4
to which this declaration relates, complies with Part 15
of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operation.
Caution: Exposure to Radio Frequency Radiation.
The radiated output power of this device is far below the FCC radio frequency
exposure limits. Nevertheless, the device shall be used in such a manner that
the potential for human contact during normal operation is minimized.
When connecting an external antenna to the device, the antenna shall be
placed in such a manner to minimize the potential for human contact during
normal operation. In order to avoid the possibility of exceeding the FCC radio
frequency exposure limits, human proximity to the antenna shall not be less
than 20cm (8 inches) during normal operation.
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses, and can radiate radio frequency energy.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try and correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.