Belkin Router F6D4230-4 User Manual
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79Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: Setup Assistant cannot find my Router � solution: If the Setup Assistant is not able to find the Router during the installation process, please check the following items: 3� Ensure that you have a cable connected between the network (Ethernet) port on the back of the computer and one of the “wired” ports on the back of the Router � note: The computer should NOT be connected to the port labeled “to Modem” on the back of the Router � 4� Try shutting down and restarting your computer, then rerunning the Setup Assistant � If the Setup Assistant is still unable to find the Router, reference the section titled “Manually Configuring Network Settings” for installation steps� 1� If the Setup Assistant is not able to find the Router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet � Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall� If you do have firewall software installed on your computer, please make sure that you properly configure it � You can determine if the firewall software is preventing Internet access by temporarily turning it off� If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on � Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access � 2� Unplug power to the Router for 10 seconds, and then plug the power back into the Router � Ensure that the Router’s “router” LED is on; it should be solid GREEN � If not, check to make sure that the AC adapter is connected to the Router and plugged into a wall outlet �
80Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: Setup Assistant cannot connect my Router to the Internet � solution: If the Setup Assistant is not able to connect the Router to the Internet, please check the following items: 1� Use the troubleshooting suggestions within the Setup Assistant � 2� If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly � Some user names require that the ISP’s domain may be at the end of the name� Example: “myname@myisp �com”� The “@myisp �com” part of the user name may need to be typed as well as your user name � If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page 70 of this User Manual for an alternative setup method)� Problem: • The Setup Assistant completed installation, but my web browser doesn’t work� • I am unable to connect to the Internet � The “modem” LED on my Router is off, and the “internet” LED is blinking � solution: If you cannot connect to the Internet, and the “modem” LED is off, and the “internet” LED is blinking, the problem may be that your modem and Router are not connected properly � 1� Make sure the network cable between the modem and the Router is connected� The cable should be connected at one end to the Router’s “to Modem” port, and at the other end to the network port on your modem � 2� Unplug the cable or DSL modem from its power source for three minutes � After three minutes, plug the modem back into its power source� This may force the modem to properly recognize the R o u te r� 3� Unplug the power to your Router, wait 10 seconds, and then reconnect the power � This will cause the Router to reattempt communication with the modem � If the “modem” LED on the Router is not lit after completing these steps, please contact Belkin Technical Support� 4� Try shutting down and restarting your computer �
81Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: • The Setup Assistant completed installation, but my web browser doesn’t work � • I am unable to connect to the Internet � The “modem” LED on my Router is on, and the “internet” LED is blinking � solution: 1� If you cannot connect to the Internet, the “modem” LED is on, and the “internet” LED is blinking, the problem may be that your connection type may not match the ISP’s connection � 2� If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address � Please refer to the section entitled “Alternate Setup Method” for details on changing this setting� 3� If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name � Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly� Please refer to the section entitled “Alternate Setup Method” for details on changing this setting � 4� You may need to configure your Router to meet the specific requirements of your ISP � To search our knowledge base for ISP-specific issues, go to: http://web �belkin �com/support and type in “ISP” � If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support � Problem: • The Setup Assistant completed, but my web browser doesn’t work � • I am unable to connect to the Internet� The “modem” LED on my Router is blinking, and the “internet” LED is solid � solution: 1� If the “modem” LED is blinking, and the “internet” LED is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet � Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall � 2� If you do have firewall software installed on your computer, please make sure that you properly configure it � You can determine if the firewall software is preventing Internet access by temporarily turning it off� If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on � 3� Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access � If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support �
82Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: I can’t connect to the Internet wirelessly � solution: If you are unable to connect to the Internet from a wireless computer, please check the following items: 3� The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to � does the name of your wireless network appear in the results? Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, but my network name is listed” � No, my network name is not listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed” � 1� Look at the lights on your Router � If you’re using a Belkin Router, the lights should be as follows: • The “router” LED should be on� • The “modem” LED should be on, and not blinking � • The “internet” LED should be on, and not blinking � * The “wireless” LED should be on, not blinking� 2� Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen �
83Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: I can’t connect to the Internet wirelessly, but my network name is listed � solution: If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly: 1� Click on the correct network name in the “Available Networks” list � 2� If the network has security (encryption) enabled, you will need to enter the network key � For more information regarding security, see the section entitled “Changing the Wireless Security Settings” � 3� Within a few seconds, the tray icon in the lower, right-hand corner of your screen should turn green, indication of a successful connection to the network � Problem: I can’t connect to the Internet wirelessly, and my network name is not listed � solution: If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps: 1� Temporarily move computer, if possible, five to 10 feet from the Router � Close the wireless utility, and reopen it � If the correct network name now appears under “Available Networks”, you may have a range or interference problem� Please see the suggestions discussed in the section titled “Placement of your Enhanced Wireless Router” of this User Manual� 2� Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled � This setting is found on the Router’s wireless “Channel and SSID” configuration page � If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support �
84Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: • My wireless network performance is inconsistent. • Data transfer is sometimes slow. • Signal strength is poor. • Difficulty establishing and/or maintaining a Virtual Private Network ( VPN) connection. limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve the maximum wireless range and connection stability � Most wireless cards have the ability to limit the transmission rate� To change this property, go to the Windows Control Panel, open “Network Connections” and double-click on your wireless card’s connection � In the properties dialog, select the “Configure” button on the “General” tab (Windows 98 users will have to select the wireless card in the list box and then click “Properties”), then choose the “Advanced” tab and select the rate property� Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable� Experiment with different connection rates until you find the best one for your environment � Note that all available transmission rates should be acceptable for browsing the Internet � For more assistance, see your wireless card’s user manual� solution: Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases � Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances� Note also that connection speed may decrease as you move farther away from the Router � In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet from the Router � Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability � The default channel the Router is shipped with is channel 11; you may choose from several other channels depending on your region � See the section on page 40 entitled “Changing the Wireless Channel” for instructions on how to choose other channels�
85Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my Belkin Router � For example: C3 03 0f af 4 b b2 C3 d4 4 b C3 d4 E7 E4 = 128-bit key 4� Click “Apply Changes” to finish � Encryption in the Wireless Router is now set� Each of your computers on your wireless network will now need to be configured with the same security settings � WaRn Ing : If you are configuring the Wireless Router or Access Point from a computer with a wireless client, you will need to ensure that security is turned on for this wireless client � If this is not done, you will lose your wireless connection� note to Mac users: Original Apple AirPort products support 64-bit encryption only � Apple AirPort 2 products can support 64-bit or 128-bit encryption� Please check your Apple AirPort product to see which version you are using � If you cannot configure your network with 128-bit encryption, try 64-bit encryption � solution: 1� Log into your Router � Open your web browser and type in the IP address of the Router � ( The Router’s default is 192�168 �2 �1 �) Log into your Router by clicking on the “Login” button in the top right-hand corner of the screen � You will be asked to enter your password� If you never set a password, leave the “Password” field blank and click “Submit” � Click the “Wireless” tab on the left of your screen � Select the “Encryption” or “Security” tab to get to the security settings page � 2� Select “128-bit WEP” from the drop-down menu � 3� After selecting your WEP encryption mode, you can type in your hex WEP key manually, or you can type in a passphrase in the “Passphrase” field and click “Generate” to create a WEP key from the passphrase � Click “Apply Changes” to finish � You must now set all of your clients to match these settings � A hex (hexadecimal) key is a mixture of numbers and letters from A-F and 0-9 � For 128-bit WEP, you need to enter 26 hex keys�
86Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: I am having difficulty setting up Wired Equivalent Privacy (WEP) security on a Belkin client card � 6� Ensure that the check box “The key is provided for me automatically” at the bottom is unchecked � If you are using this computer to connect to a corporate network, please consult your network administrator if this box needs to be checked � 7� Type your WEP key in the “Network key” box� Important: A WEP key is a mixture of numbers and letters from A-F and 0-9� For 128-bit WEP, you need to enter 26 keys � This network key needs to match the key you assign to your Router� For example: C3 03 0f af 4b b 2 C3 d 4 4b C3 d 4 E7 E4 = 128-bit key 8� Click “OK”, and then “Apply” to save the settings � If you are not using a Belkin wireless client card, please consult the manufacturer’s user manual for that wireless client card � solution: The client card must use the same key as the Router � For instance, if your Router uses the key 00112233445566778899A ABBCC, then the client card must be set to the exact same key� 1� Double-click the Signal Indicator icon to bring up the “Wireless Network” screen� 2� The “Advanced” button will allow you to view and configure more options of your card � 3� Once the “Advanced” button is clicked, the Belkin Wireless L AN Utility will appear � This Utility will allow you to manage all the advanced features of the Belkin Wireless Card � 4� Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button � 5� Under “Data Encryption”, select “WEP” �
87Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: Do Belkin products support WPA / WPA2? solution: To use WPA security, all your clients must be upgraded to drivers and software that support it � At the time of this FAQ publication, a security patch download is available, for free, from Microsoft � This patch works only with the Windows XP operating system� Download the patch here: Download the patch here: http://www�microsoft �com/downloadS/details �aspx?FamilyID=662bb74d-e7c1-48d6-95ee-1459234f4483 You also need to download the latest driver for your Belkin 802 �11g Wireless Desktop or Notebook Network Card from the Belkin support site � Other operating systems are not supported at this time � Microsoft’s patch only supports devices with WPA-enabled drivers such as Belkin 802�11g products � Download the latest driver at http://www�belkin �com/support Problem: I am having difficulty setting up Wireless Protected Access (WPA) security on my Belkin Router for a home network � solution: 1� From the “Security Mode” drop-down menu, select “WPA-PSK ( n o s e r v e r )”� 2� Enter your pre-shared key � This can be from eight to 63 characters and can be letters, numbers, symbols, or spaces � This same key must be used on all of the clients that you set up� For example, your PSK might be something like: “Smith family network key” � 3� Click “Apply Changes” to finish � You must now set all clients to match these settings�
88Enhanced Wireless Router sectionstable of c ontents12345678109 TRo UblE sH oo TIng Problem: I am having difficulty setting up Wireless Protected Access (WPA) security on a Belkin wireless client card for a home network � 4� Under “Network Authentication”, select “WPA-PSK (no server)” � 5� Type your WPA key in the “Network key” box � Important: WPA-PSK is a combination of numbers and letters from A-Z and 0-9� For WPA-PSK, you can enter eight to 63 characters � This network key needs to match the key you assign to your Router � 6� Click “OK”, then “Apply” to save the settings � solution: Clients must use the same key that the G Wireless Router or access point uses � For instance, if the key is “Smith Family Network Key” in the G Wireless Router or access point, the clients must also use that same key� 1� Double-click the “Signal Indicator” icon to bring up the “Wireless Network Utility” screen � The “Advanced” button will allow you to view and configure more options of your client card � 2� Once the “Advanced” button is clicked, the Belkin Wireless Utility will appear � This Utility will allow you to manage all the advanced features of the Belkin wireless card � 3� Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button�