BenQ Ew2430v User Manual
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41 How to adjust your monitor *DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics. CEC (EW2730V only)When activated and the monitor is connected to a multimedia device supporting CEC feature through HDMI, the device’s remote control can be used to turn on the device and the monitor simultaneously. If the monitor is switched off, the device is off as well. Synchronization with other devices through HDMI CEC may be available but not guaranteed. Press the ENTER key to select this option. Press the or keys to change the settings.• ON • OFF Source Auto SearchWhen this function is activated, HDMI and Component ports will be in the input auto select loop. Otherwise, these sources can only be selected by input select or by hot key.Press the ENTER key to select this option. Press the or keys to change the settings.• ON • OFF Auto Power Off Sets the time to power off the monitor automatically in power saving mode.Press the ENTER key to select this option. Press the or keys to change the settings.• OFF • 10min. • 20min. • 30min. Information Displays the current monitor property settings.• Input • Current Resolution • Optimum Resolution (best with the monitor) • PIP/PBP Status • PIP/PBP Source • PIP/PBP Resolution • Model Name Reset All Resets all mode, color and geometry settings to the factory default values.Press the or keys to change the settings. • YES • NO
42 Troubleshooting 8. Troubleshooting Frequently asked questions (FAQ) The image is blurred: Read the instructions on the link Adjusting the Screen Resolution on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. How do you use a VGA extension cable? Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the Adjusting the refresh rate section on the link Adjusting the Screen Resolution. It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link Adjusting the Screen Resolution on the CD. Select the native resolution. Pixel errors can be seen: One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color. •Clean the LCD screen. •Cycle power on-off. •These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology. The image has a faulty coloration: It has a yellow, blue or pink appearance. Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults. If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support. No image can be seen: Is the prompt on the display illuminated in green? If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link Adjusting the Screen Resolution. Faint shadow from the static image displayed is visible on the screen: •Activate the power management function to let your computer and monitor go into a low power sleep mode when not actively in use. •Use a screensaver to prevent the occurrence of image retention.
43 Troubleshooting Is the prompt on the display illuminated in orange? If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support. Is the prompt on the display not illuminated at all? Check the power supply mains socket, the external power supply and the mains switch. The image is distorted, flashes or flickers: Read the instructions on the link Adjusting the Screen Resolution on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. You are running the monitor at its native resolution, but the image is still distorted. Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See Display Mode on page 32 for details. The image is displaced in one direction: Read the instructions on the link Adjusting the Screen Resolution on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. The OSD controls are inaccessible: •To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” key for 15 seconds to enter the “OSD Lock” option and make changes. •Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible. No sound can be heard from the built-in speakers: •Check whether the desired cable to input audio signals is properly connected. See To I n p u t Audio Signals on page 12 for details. •Increase the volume (volume may be muted or too low). •Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.) No sound can be heard from the connected external speakers: •Remove your headphone (if the headphone is connected to the monitor). •Check whether Line Out is properly connected. •If the external speakers are USB-powered, check whether the USB connection is OK. •Increase the volume (volume may be muted or too low) on the external speakers. Sound cannot be muted: •Restart your computer. •Update the graphics and/or audio driver.
44 Troubleshooting USB devices are not working: •Check whether upstream and downstream USB are properly connected. •Install a corresponding USB device driver if available. Need more help? If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: [email protected].