Bissell 21k3-2 Manual

							2Thank You
USER'S GUIDE
32Y7 / 22C1 / 21K3 / 71V9 SERIES
Safety Instructions
Product View
Assembly
Operations
Maintenance and Care
Warranty
Troubleshooting
Product Registration
Consumer Services
3
4
5
6-8
8-12
14-15
13
16
16
Replacement Parts
Accessories14
14
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*product images may vary      
						

							We’re glad you purchased a BISSELL vacuum. Everything we know 
about floor care went into the design and construction of this  
complete, high-tech home cleaning system.  
Your carpet cleaner is well made, and we back it with a limited 
warranty. We also stand behind it with a knowledgeable, dedicated 
Consumer Services department, so, should you ever have a problem, 
you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, 
BISSELL is a global leader in the design, manufacture, and service  
of high quality homecare products like your carpet cleaner.
Thanks again, from all of us at BISSELL. 
Mark J. Bissell 
President and Chief Executive Officer
www.bissell.com 800.237.7691
Thanks for buying a BISSELL CleanView Helix® 
 2  
						

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IMPORTANT SAFETY INSTRUCTIONS
 3
When using an electrical appliance, basic precautions should be observed, including the following: 
READ ALL INSTRUCTIONS BEFORE USING UPRIGHT VACUUMAlways connect to a polarized outlet (left slot is wider than right). Unplug from outlet when not in use and before conducting maintenance. 
    WARNING:  
To reduce the risk of fire,  electric shock, or injury:■ Do not modify the polarized plug to fit a non-polarized outlet or extension cord. ■ Do not leave vacuum cleaner unattended when it is plugged in. ■   Unplug from outlet when not in use and before servicing. ■ Unplug before attaching the TurboBrush Tool.■ Do not use outdoors or on wet surfaces.■  
Do not allow children to operate vacuum cleaner or use as a toy.■ Close attention is necessary when used by  or near children.■ Do not use for any purpose other than described in this user’s guide.■  Use only manufacturer’s recommended attachments.■ Do not use with damaged cord or plug.■ If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.■ Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.■ Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.■ Do not handle vacuum cleaner or plug with  wet hands.■ Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.■ Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.■ Turn off all controls before plugging or unplugging vacuum cleaner.■ 
Use extra care when cleaning stairs.■Do not pick up flammable materials (lighter fluid, gasoline, kerosene, etc.) or use in the presence of explosive liquids or vapors.
■ Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).■ Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth  proofing substances, flammable dust, or other explosive or toxic vapors.■  Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.■ Do not pick up anything that is burning  or smoking, such as cigarettes, matches,  or hot ashes.■ Do not use without filters in place.■ Use only on dry, indoor surfaces.■ Keep appliance on a level surface.■  Do not carry the vacuum cleaner while it  is running.
SAVE THESE  
INSTRUCTIONS.
FOR FUTURE USE
THIS APPLIANCE 
HAS A 
POLARIZED 
PLUG.To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install a proper outlet. Do not change the plug in any way.
This model is for household use only.  
						

							Power Cord
Power Switch
www.bissell.com 800.237.76914
Product view
WARNING:   Plastic film can be  dangerous. To avoid danger of suffocation, keep away from babies and children.
CAUTION:  Do not plug in your vacuum cleaner until you are familiar with all instructions and  operating procedures.
Carry Handle
Crevice Tool
Quick Release® Cord  Wrap
Quick  Reach Handle
Handle Release  Pedal
Powerfoot
Stretch Hose 
TurboBrush®
Tool
Extension Wand
Furniture  Protection  Guard
Height Adjustment Knob
Dirt Container
Lock ’n Seal™ Lever
Pre-Motor Filter
Headlight(selected models only)
Combination Dusting Brush/ Upholstery Tool
Hose Clip
HEPA Media Filter*
Hose  Wand  Base
Filter  Cup
Foot 
Hose
Cord Clip
Handle
product images may vary
*The filter media, not the vacuum as a whole,  
complies with IEST-RP-CC001.5 HEPA standard.  
						

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Assembly 
5
2.
2.
The only tool you’ll need to  assemble your vacuum cleaner  is a Phillips head screwdriver.
Attach handle to vacuum
1. Locate the vacuum handle and remove the screw packet taped to  the base of the handle.
2. Stand the vacuum upright and  slide the base of the handle firmly  into the grooves at the top of the vacuum body.
3. Check to be sure the handle is fitted to the vacuum body. If there is a gap in front, continue to push firmly until the handle is flush.
4. Insert the screw provided from the screw packet into the existing hole. Tighten securely with a screwdriver.
Attach vacuum hose and tools
1. Attach the Twist ‘n Snap™ hose by lining up the tabs on the base with  the corresponding notches on the back of the vacuum.
2. Turn the Twist ‘n Snap hose to the right to lock the hose into place.
3. Grasping the Quick Reach handle, slide the end of the hose wand  onto the hose wand base. Snap  the hose into the hose clip.
NOTE: The powerfoot will not suction properly unless the hose wand is firmly attached.
4. Snap the extension wand and the crevice tool together into the storage clip. The crevice tool stores inside  the extension wand and snaps onto the back of the unit.
5. Snap the combination tool into the storage clip.
6. Attach the TurboBrush Tool by  aligning the small holes near the brush roll with the tabs at the  bottom of TurboBrush Tool housing. Snap TurboBrush Tool into place.
6.4.3.
4.
4.
5.  
						

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Operations 
6
Handle position
Press the handle release pedal with your  foot to place your CleanView Helix into   one of three cleaning positions.
1. Upright– For storage and above floor  cleaning with tools.
2. Normal cleaning – Press handle release  household floor cleaning tasks.
3. Low cleaning –With the vacuum in  normal cleaning position, press handle release pedal again, use for reaching under low furniture such as tables, chairs or beds.
Height adjustment
There are five height settings available for various floor surfaces. Turn the dial on the foot of the cleaner to the desired setting.
Lowest setting – For low pile carpet or bare floors. To pick up debris it may be necessary to move up one setting.
Medium setting – For medium pile carpet.
Highest setting – For high pile and most  shag carpet.
Note: For optimal carpet cleaning  performance, adjust to the lowest practical setting.  If your cleaner is difficult to push, adjust to the next higher setting.
If the dial is difficult to turn, tilt the cleaner back slightly to take the weight off the foot while turning.
Power switch 
The power switch is located just below   the handle on the  side of the vacuum.  
I - ON  O - OFF
Transporting cleaner
1. To move your cleaner from room to room, put the Handle in the upright position, tilt the cleaner back on its rear wheels and push forward. 
2. The cleaner can also be moved by using the carrying handle.
CAUTION: 
Before using your vacuum, make sure that the dirt  container is in locked position and that all filters (inner  circular, outer circular,  pre-motor and post-motor) are in place. Do not operate your vacuum without these filters.
Tip:
Your vacuum features a Quick Release cord wrap. To remove the power cord quickly and easily, rotate the upper cord wrap towards floor, and slip power cord from upper and lower cord wraps.
Tip:
Before cleaning under low furniture, check area first for objects that might harm the unit or block the vacuum hose.
Tip:
Hair, string and small objects can block the vacuum hose or tools. Check them occasionally for obstructions.  
						

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Operations
Air flow indicator (select models only)
The air flow indicator tells you when  airflow in the vacuum is reduced due to a clog in the hose. The indicator will remain green until the airflow is reduced. When it is fully red, the airflow is significantly reduced or blocked. Follow the steps on page  12 to clear a clog. 
Special tools
Your BISSELL CleanView Helix is  not only a powerful carpet and rug vacuum cleaner, it’s also a versatile above floor vacuum cleaner when you select one of the special tools.
1. Raise handle to upright position.
2. Grasp the Quick Reach handle and  lift hose wand to separate from suction intake opening.
3. Attach tools by firmly pushing onto  vacuum hose or extension wand.
  a)  Crevice tool – Use in tight  narrow spaces.
  b)  Combination dusting  brush/upholstery tool
Two types of cleaning tools are included in one attachment. Rotate for desired tool. Use brush side to dust furniture, blinds, books, lamps, shelves and baseboards.
 c) Extension wand
Tip:
Hair, string and small objects  can block the vacuum hose or tools. Check them occasionally for obstructions.
CAUTION: 
The rotating floor brush continues to rotate while tools are in use. To reduce the risk of injury from moving parts, always move the cleaner with the car-rying handle at the back of the cleaner. Always place vacuum cleaner on floor with handle in upright position when using tools. Never place your fingers under the cleaner when it is running. Never place powerfoot on furniture or uneven surfaces. Do not place vacuum cleaner close enough to objects to pull them into rotating brush.
 NOTICE: 
The floor brush will continue to rotate while you use your vacuum for above floor cleaning. To prevent carpet  damage, do not lean on the vacuum or let the powerfoot tilt forward.
a)
b)
c)  
						

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Operations
8
Power cord storage
When you have finished using your BISSELL CleanView Helix, return it  to the upright position and store the  power cord.
1. Turn vacuum cleaner off.
2. Unplug power cord by grasping the polarized plug (NOT the cord) and  disconnect from outlet.
3. Loop power cord around cord wraps  on side of vacuum cleaner.
4. Clip molded plug to power cord to secure.
To maintain maximum cleaning  performance, the following  maintenance steps must be performed:
1. Empty the dirt container when the dirt reaches the “Full” line on the side. 
2. Check the inner and outer circular filters and the pre-motor filter at least once a month and clean or replace as needed.
3. Replace the post-motor filter every six months.
Note: More frequent filter cleaning or replacing may be necessary if  you are vacuuming new carpet, fine dust or have allergy concerns. Follow the instructions on the  following pages to perform these simple maintenance steps.
Empty Dirt Container
The dirt container needs to be emptied when the dirt reaches the “Full” line  on the side of the container.
1. Unplug cleaner from electrical outlet.
2. Slide the Lock ‘n Seal lever to the "Unlock" position.
3. Grasp dirt cup portion handle and pull straight out to remove from vacuum.
4. Empty dirt into garbage container.
 NOTICE: 
While vacuuming, certain carpets and low humidity conditions may generate small static discharges.  The discharges are entirely harmless and are not associated in any way with the main power supply.
Tip:
For maximum cleaning performance, check and clean or replace all filters as suggested.
WARNING:
To reduce the risk of electric shock, turn power switch OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting checks.
Full Line
Lock PositionUnlock Position
2.
Maintenance and care  
						

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Maintenance and care
Empty Dirt Container continued
5. Put the dirt container back in the  vacuum and slide the lever to the "Lock" position.
Note: The dirt container may be washed in warm water with a mild detergent. Make sure it is completely dry before replacing. Do not wash any components in the dishwasher. Hand wash only.
Use only genuine BISSELL style replacement filters in your BISSELL CleanView Helix.
1. Unplug the cleaner from electrical outlet.
2. a) Remove the dirt container as described in the previous section.  b) Grasp the filter cup located at the bottom of the dirt container. Lift up and out. DO NOT TRY TO PULL THE CIRCULAR FOAM FITLER OUT OF THE FILTER CUP WHILE IT IS STILL IN THE VACUUM.
3. Grasp the plastic tab on the top of the circular foam filters. Twist to unlock and pull out.
4. Separate the outer foam and inner pleated circular filters. Wash each individually by hand in warm water. Mild detergent may be used if desired. Rinse well, then air dry thoroughly before putting them back together and replacing in filter cup.
5. The filter cup may be washed in warm water with a mild detergent. Make sure it is completely dry before reassembling with filters.
6. The upper tank and louvers may also be wiped clean with a damp cloth. Reach underneath the upper tank and turn the rim of the louvers to unlock. Pull straight down to remove. Make sure all parts are dry before replacing.
2a.
2b.
3.
Cleaning the inner & outer circular filter  
						

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Maintenance and care
10
Cleaning the pre-motor filter
1. Unplug the cleaner from electrical outlet.
2. The pre-motor filter protects the motor  from debris. It is located underneath the  filter cup in the center of the round part  of the Lock ‘n Seal lever.
3. Remove the small round filter and any debris on top of it. Rinse well under  warm water, then air dry thoroughly  before replacing.
Replacing the post-motor filter
Use only genuine BISSELL style 9 (#32076) replacement filters in your BISSELL CleanView Helix.
1. Unplug the cleaner from electrical outlet.
2. The post-motor filter assists in the filtration process to return clean air to the room. It is located behind the door on the side of the vacuum. When the filter becomes dirty, open the door, remove the filter and replace. The white, pleated HEPA Media Filter* is not washable.
Note: A basic washable  post-motor filter with reduced  filtration is available if desired.
You should check your vacuum cleaner’s rotating floor brush and drive belt  regularly for wear or damage. You should also clean the brush and brush ends of strings, hair and carpet fibers. These can wrap around the brush and hamper its ability to effectively clean your carpet. Also remove any debris that has accumulated under the  brush cover.
1. Unplug cleaner from electrical outlet.
2. Place handle in low position and turn  vacuum cleaner over so bottom side is up.
3. Remove the five screws with a Phillips head screwdriver. Lift the brush cover off.
4. Grasp rotating floor brush at both ends and lift.
Post-Motor Filter
WARNING:  Do not operate cleaner  
with damp or wet filters or without all filters in place.
WARNING:  To reduce the risk of injury from moving parts, turn off vacuum cleaner and disconnect Power Plug from electrical outlet.
Pre-Motor Filter
Motor Pulley
4.
Checking rotating floor brush and drive belt
3.
Brush Cover
*The filter media, not the vacuum as a whole,  
complies with IEST-RP-CC001.5 HEPA standard.