Bizfon 680 Instructions Manual
Have a look at the manual Bizfon 680 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 16 Bizfon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Bizfon Owner’s Guide1 Section 1 Getting Started IntroductionCongratulations on your purchase of a Biz- fon! Your Bizfon 680 will transform how your business communicates, making you more available, informative and responsive to your customers. About this Manual This manual provides information for setting up and using your Bizfon. You should keep this manual for future reference. At some point in the future you may want to change settings or connect other office equipment to your Bizfon. You might want to take a moment to read Working Smart, which is enclosed as part of your Bizfon 680 documentation package. This booklet points out some of the interest- ing ways in which you can use your Bizfon communications system to transform how your business communicates. Included Documents In addition to this Owner’s Guide, your Biz- fon comes with the following documents: • Working Smart booklet • Quick Start Guide • Bizfon 680 Wallet Cards • Reference Card for Non-Bizfon Tele- phones
Section 1 Getting Started 2Bizfon, Inc. Supported Telephones and Tele- phone Features Your Bizfon 680 works best with BizTouch feature phones. These telephones support all Bizfon 680 features. Refer to the BizTouch Reference Cards for information on using your BizTouch telephones with the Bizfon 680. In addition to the BizTouch telephones, you can also use any standard telephones (the telephone industry refers to these as 2500- series telephones). You can also connect a fax machine to the yellow Telephone jack labeled number 8 on the Bizfon 680. See Section 4, “Using Other Office Equipment with Your Bizfon 680,” for more information. Bizfon Customer CareWhenever you see the icon shown at the left, it indicates that the feature or option requires you to call Bizfon Customer Care at exten- sion 299 in order to implement the feature or purchase the option. Arranging for Telephone Company ServicesThere are certain telephone features that are provided through your telephone company. These are described below. Hunt Groups You should contact your local telephone company to arrange for hunt groups. Hunt groups are a service provided by your local telephone company where each telephone number is dialed in a circular sequence in the
Section 1 Getting Started Bizfon Owner’s Guide3 event a number is busy. For example, if you have four telephone numbers, and a call to your main number is busy, the call is auto- matically routed to each telephone line until a free line is found. When it reaches the last number, it continues until it reaches the first number in the hunt group. Let’s say your main telephone number is 555-1000, and you have 5 more lines with the numbers 555-1001, 555-1002, 555-1003, 555-1004 and 555-1005. The telephone com- pany would set this up with the main num- ber, 555-1000, as your main telephone number, which callers would dial to reach your business. If that line is busy, the call would then be directed to the next number in the hunt group, 555-1001. If that line is busy, the call would be directed to the next num- ber, and so on, until an open, available line is detected. If all lines in the hunt group are busy, the caller will hear a busy signal. Caller ID The Bizfon 680 supports Caller ID. You must arrange for Caller ID service through your local telephone company. Note that BizTouch Feature Phones do not currently support display of Caller ID. You may, how- ever, use other phones that do support it with your Bizfon 680. Caller ID information is passed on when a call is transferred to another extension. Call Waiting
Section 1 Getting Started 4Bizfon, Inc. The Bizfon 680 does not support Call Wait- ing. If you currently have Call Waiting, you should contact your local telephone com- pany and arrange to have Call Waiting turned off. CAUTION! Failure to turn off Call Waiting will cause incorrect operation of your Bizfon 680! Overview of Initial Bizfon SettingsEverything is preset so you can use your Biz- fon right away. However you may choose to change some settings to meet your com- panys specific needs. Some common settings you can change yourself. These include the System Day and After Hours Greetings and the Clock, described below. Other changes well make for you; just dial 299 to reach a Customer Care representative. Well consult with you to set up your Bizfon to meet your com- panys unique needs. System Greetings The Bizfon 680 is shipped with automated attendant greetings for both day and after hour modes. The Bizfon automated attendant provides an immediate, automated greeting for callers to your business. You can have the automated attendant greet- ings turned off. Call Bizfon Customer Care at extension 299 to have the automated atten- dant greeting turned off and have calls routed directly to extension 201.
Section 1 Getting Started Bizfon Owner’s Guide5 Your Bizfon comes with the following auto- mated attendant greeting: Thank you for calling. If you know your partys extension, you may dial it now. For a list of extensions, press 1. To reach the oper- ator, press 0, or wait and you will be trans- ferred. See Section 2, Handling Inbound Calls, for instructions on how to change the Day and After Hours Greetings. Clock The Bizfon 680 is shipped with the clock preset to Eastern Standard Time. You may want to change this to reflect your time zone or changes in Daylight Savings Time. Setting the Clock To change the clock, do the following: 1. Pick up any BizTouch telephone exten- sion and press the SETTINGS button. If using a non-BizTouch telephone, press to enter Personal Settings, then continue to the next step. 2. Dial extension 200 to access General Set- tings. 3. Press to set the clock. 4. Follow the prompts to enter the time and date.
Section 1 Getting Started 6Bizfon, Inc. Setting Up and Changing the Owner Password The owner password prevents unauthorized people from changing your Bizfon 680 Gen- eral Settings. The owner password must be from 3 to 10 digits long. Passwords for voice mail and personal settings are separate from the owner password and are set up as part of configur- ing an extension. If you forget your owner password, call Biz- fon Customer Care at 299. To change the owner password: 1. Pick up any BizTouch telephone exten- sion and press the SETTINGS button. If using a non-BizTouch telephone, press to enter Personal Settings, then continue to the next step. 2. Dial extension 200 to access General Set- tings. 3. Press to set the owner password. 4. Follow the prompts to set the owner pass- word. Bizfon Exten- sion Numbers200: General Settings Extension 200 provides access to Bizfon 680 General Settings. General Settings include things such as automated attendant greetings, the clock, and informational messages. To access General Settings:
Section 1 Getting Started Bizfon Owner’s Guide7 1. Pick up any BizTouch telephone exten- sion and press the SETTINGS button. If using a non-BizTouch telephone, press to enter Personal Settings, then continue to the next step. 2. Dial extension 200 to access General Set- tings. 3. Enter the Owner Password (if one has been configured) and press . 4. Follow the prompts to select the General Setting you want to change. Optimizing Audio Quality After installation of your Bizfon 680 system, we recommend that you perform the follow- ing steps in order to optimize the audio qual- ity of your Bizfon system. This optimization should take approximately three minutes to complete. Before starting the test make sure there are no calls in progress as the Bizfon is not operational during this test. 1. Pick up any extension connected to the Bizfon 680. 2. Press the SETTINGS button if you are using a BizTouch phone, or press on a non-BizTouch phone to access Personal Settings. 3. Dial extension 200 to access General Set- tings. You may need to enter the Owner Password in order to access General Set- tings. Youll hear the General Settings options, beginning with To remove a password, press 1. To change auto-attendant greet- ings, press 2. To change the owner pass- word, press 3. To change the system clock, press 4. To exit, press star.
Section 1 Getting Started 8Bizfon, Inc. 4. Press to select the audio optimization option. This is a hidden option, because it is intended to be used only once. Hang up the extension after pressing . 5. After pressing , the audio optimization process will start. Depending on the number of incoming telephone lines, this will take up to about three minutes. The lights for the incoming telephone lines will light as the sound optimization pro- cess occurs. When it is complete, the lights will go off. 6. Your Bizfon 680 is now ready for use. If for some reason you are not happy with the quality of the audio after running the audio optimization, you can reset the audio quality to its factory-default state by repeat- ing the steps above and choosing instead of in Step 4. The system will announce the General Settings options, as described in Step 4, and the audio will be reset to its pre- vious, factory-default state. 201-208: Standard Universal Extensions 201 through 208 are the Universal Extension numbers initially assigned to the yellow jacks on the Bizfon 680 labeled Telephones. These extensions are used to connect physi- cal telephones which are assigned these extension numbers as follows: Jack 1 is for extension 201, jack 2 is extension 202, jack 3 is extension 203, etc., through jack 8, which is extension 208.
Section 1 Getting Started Bizfon Owner’s Guide9 Extension 201 is the receptionist, the person who receives calls when callers press 0 or dial 201. For more information, see Section 3. Extension 208 can be used for a fax machine which is plugged into the yellow Telephone jack number 8. 290: Meeting Room Up to five callers can meet in a meeting room by dialing 290. The first caller into the meeting room is put on hold until a second caller dials into the meeting room. As addi- tional callers dial in to the meeting room, they are announced by a single tone. Note that outside callers are not allowed to be the first to enter the meeting room. The first party in the meeting room must be someone calling in from a valid Bizfon uni- versal extension. Also, a password must be configured and used by outside callers in order for them to access the meeting room. Callers can be put on hold and transferred into the meeting room. Outside callers will remain on hold until a meeting is in progress with at least one internal caller. 299: Bizfon Customer Care To reach Bizfon Customer Care, dial 299. Feel free to call to request information or assistance.
Section 1 Getting Started 10 Bizfon, Inc. Emergency Use Connecting and using a Power Fail Telephone Your Bizfon includes a jack (labeled Power Fail Telephone in red) for connecting a tele- phone that can be used in the event of a power outage. Note that the telephone used with the Power Fail Telephone jack should be a non-AC powered telephone in order to work during a power failure. Dialing Emergency Numbers Dial to get an outside line, then dial 911 or the emergency number you are trying to reach.