Blackberry Bold 9790 7 1 User Guide

							•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call forwarding are turned off.
•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone  number. Verify that your phone number is set as your active phone number.
•If you have more than one phone number associated with your smartphone, verify that the phone number that you want 
to make calls from and receive calls to is set as your active phone number.
•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned 
on.
•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry 
Mobile Voice System
. From the home screen, press the  key. Press the  key. Click Options. Click 
BlackBerry MVS Client. Press the  key. Click Register Now. If the Register Now menu item doesn't appear, or if 
the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and  then try again.
•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry 
MVS Client
 phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that 
call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 70
Call waiting, call forwarding, and call blocking, 68
Switch the active phone number, 76
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
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							•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 100
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Generate an encryption key, 329
Change or delete a contact, 192
Turn on or turn off data service or set roaming options, 260
Options for email filters, 99
Resend a message, 95
Wireless coverage indicators, 263
Turn on, turn off, or check the status of a network connection, 259
Resend a message, 95
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
Server
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
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							way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
delete your smartphone data, you might also delete the data on your media card. For more information, contact your  administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I 
receive a call or message
Try the following actions:
•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds 
and Alerts
 > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set 
to 
Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You 
can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 227
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
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							Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks  application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
For more information, see the Help in the 
BlackBerry Desktop Software.
I can't pair with a Bluetooth enabled device
Try the following actions:
•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the 
documentation that came with the 
Bluetooth enabled device.
•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth 
enabled device.
•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone 
discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone 
discovering the car kit. 
On the home screen, click the connections area at the top of the screen, or click the Manage 
Connections
 icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. 
Bluetooth enabled devices can detect your smartphone for 2 minutes.
•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the 
home screen, click the connections area at the top of the screen, or click the 
Manage Connections icon. Click 
Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the  > 
Devices Properties. Clear the Encryption checkbox. Press the  key > Save.
Related information
Make your smartphone discoverable, 282
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of  your 
BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the 
amount of time before the media player screen closes.
Related information
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							Change the amount of time before the media player screen closes, 140User GuideQuick Help
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							Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom. 
Access popular options such as setting the alarm, viewing 
notifications, and turning on or turning off network 
connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or 
minimize the panel and view the wallpaper.On the navigation bar, click All.Switch to another app.Press and hold the  key. Click an app. Note: The other app might still be running in the 
background.Open an app with a convenience key.Press a convenience key on the side of your BlackBerry 
smartphone. 
Note: You can customize which app a convenience key 
opens.Use pop-up menus.Pop-up menus provide common available actions, and 
appear in the center of the screen. For example, you can  use the pop-up menu in a message to file, forward, or reply 
to the message. 
To open a pop-up menu, touch and hold 
the screen or press and hold the trackpad. To select a  command, tap the icon or click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent 
panels.
On the home screen, highlight All on the navigation bar and 
slide your finger on the trackpad right or left.Add an app to the Favorites panel.Highlight an app on the home screen or in a folder. Press 
the 
 key > Mark as Favorite.
Change options for the home screen such as the wallpaper.On the home screen, press the  key > Options.User GuideTips and shortcuts
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							Related information
Change what happens when you type on the Home screen, 26 
Assign an application to a convenience key, 221
Keep an application running in the background and switch to another application, 246
Tips: Extending battery life
Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
Click Device > Battery Saving Mode. Select the Turn on 
Battery Saving Mode when battery power level is low 
checkbox.
Turn off network connections you aren't using.On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. Click 
a network connection to clear the checkbox.
If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi 
when you're in an area with reduced wireless coverage.
On the home screen, click the connections area at the top 
of the screen, or click the 
Manage Connections icon. 
Select the Wi-Fi checkbox.
Set your smartphone to turn on and turn off automatically.On the home screen or in a folder, click the Options icon. 
Click Device > Auto On/Off.
Close browser tabs you aren't using.In the browser, press the  key > Tabs. Highlight a 
tab and click the 
 icon.
Turn off location-based services when you're not using them.On the home screen or in a folder, click the Options icon. 
Click Device > Location Settings. Turn off any options 
you're not using.
Set backlighting to remain on for a shorter period of time, 
and lower its brightness.On the home screen or in a folder, click the Options icon. 
Click Display > Screen Display.
Switch your vibrating notifications to sound notifications or  LED notifications, lower the volume of your sound 
notifications, or select a shorter ring tone.On the home screen, click your Sound and Alert Profiles 
icon. Click Change Sounds and Alerts.
Delete the previous text from a reply message.When you are replying to a message, press the  key 
> 
Delete Original Text.
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