Blackberry Q5 Smartphone 10 3 2 User Guide

							Troubleshooting: Phone
I can
						

							Level 1 alerts
You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all 
existing notification settings.
Edit your notification profiles
Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under 
Profiles.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.Under Profiles, tap the profile that you want to change.
4.If necessary, to change the description of the profile, tap . Enter a short description of the profile.
5.Change the Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.
6.If necessary, to set customized notifications that override the settings for the notification profile for specific apps, tap 
Customize App Notifications.
Add notification profiles to your device
In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to 
your device.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.3.Tap .
4.In the New Profile field, enter a name for the profile.
5.Tap Create.
6.Change the Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.
7.If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize 
App Notifications
.
Add a notification profile to your quick settings
You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your 
profiles from your device home screen.
1.On the home screen, swipe down from the top of the screen.
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							2.Tap Settings > Notifications.3.Tap .
4.Tap to select the notification profiles that you want to add to your quick settings.
5.To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to 
where you want it to appear in the list. Tap 
.
To select a notification profile, in your quick settings, tap . Scroll through your list of notification profiles and tap the 
one that you would like to set.
Change your ringtone
Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to one of the default 
ringtones included on your device or use a ringtone that you download.
Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry 
10
 device.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.In the Ringtone drop-down list, tap a ringtone.
To use a song as your ringtone, tap Browse Music.
Change the volume of your notifications
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.To adjust the volume of your notifications, move the slider back and forth.
How do I turn off all sounds and ringtones except for 
calls?
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.In the Active Profile drop-down list, tap Phone Calls Only.
Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of 
the screen. Tap 
 Settings > Notifications. Tap Bedside.
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							Customize notifications for a contact
Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound 
is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the 
contact calls you.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.At the bottom of the Notifications screen, tap Contact Notifications.
4.Tap .
5.Tap a contact.
6.Do any of the following:

						

							4.Tap Customize App Notifications.
5.Tap an app.
6.Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings.
7.To make the updated settings the default notification settings for the app in all of the notification profiles, tap .Note: If Sound, Vibrate, or LED are turned off in a profile, these settings aren
						

							Set your screen to turn on for new notifications
You can set your BlackBerry device to turn on when you receive notifications.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Security and Privacy > Lock Screen. 
3.Turn on the Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the 
subject and message content.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Security and Privacy > Lock Screen.
3.Turn on the Show Sender Only switch.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Troubleshooting: Notifications and ringtones
If the notifications and ringtones on your BlackBerry device aren
						

							My device doesn
						

							Using a visual voicemail service
Listen to a visual voicemail message
1.In the BlackBerry Hub or Phone app, tap a voicemail message.
2.Tap .
Forward a visual voicemail message
1.In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
2.Tap .
Save a visual voicemail message
Your service provider
						

							1.In the Phone app, swipe down from the top of the screen.2.Tap  > .
3.Tap Change Password.
Prevent visual voicemail messages from downloading while you are 
roaming
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > .
3.Clear the International Roaming check box.
Deactivate visual voicemail on your device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to 
reactivate it. 
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap .3.Tap  > Deactivate.User GuidePhone and voice
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