Bose AE2w wireless headphones Sold from May 2013 to present User Manual

							Reference
English - 11
Reattaching earcup cushions
The earcup cushions are held in place by a mounting flange which snaps under eight small tab\
s located around the inside rim of each 
earcup. If an earcup cushion becomes partially or completely detached, push the mounting \
flange of the earcup cushion back into the 
earcup. Using your finger or thumb, press around the edge of the mounting flange, making sure it snaps in place all the way around  
the earcup.
Troubleshooting 
ProblemWhat to do
The headphones do not charge •	When charging, make sure both ends of the USB cable are firmly connected.
•	 If you are using a power outlet, be sure the power supply is securely plugged in and the outlet is working.
•	 If you are using your computer, be sure the computer is plugged in and the USB port is powered.
•	 If solid red Indicator appears, the headphone temperature is too hot or cold. Return to room temperature 
conditions before charging.
•	 Turn headphone on and then off. Disconnect and reconnect the USB charging cable.
The headphones and the Bluetooth  
device do not pair •	
Make sure the headphones are not connected to the charger and the power switch is on.
•	 Turn the device off, then on again.
•	 Turn on the Bluetooth feature on the device.
•	 Turn off the Bluetooth feature on any other device that is paired with the headphones.
•	 Clear the paired device list from the headphones by pressing and holding Multi-function and Volume - 
for 10 seconds.
•	 See “To pair the headphones with your device” on page 6.
•	 Try pairing with a different device to ensure the headphones are working properly.
The headphones and the Bluetooth  
device do not connect •	
Make sure the headphones are not connected to the charger and the power switch is on.
•	 Make sure the Bluetooth feature on the device is on.
•	 Make sure the headphones are within range of the device: up to 33 feet (10 m).
•	 Turn off the Bluetooth feature on any other device that is paired with the headphones
•	 Turn the headphones off, then on again, the headphones should automatically connect to the dev\
ice. If it 
does not automatically reconnect, select “Bose AE2w” in the device’s pairing list.
•	 Power the device off, then on again.
•	 Try connecting to a different paired device to be sure the headphones are working properly.
No audio or poor audio quality from a 
streaming audio source/application •	
Make sure the streaming audio source is on and playing. 
•	 Make sure the audio device supports A2DP audio streaming. 
•	 Try another streaming audio source/application or try another track.
•	 Make sure the device’s Bluetooth volume is turned up and not muted.
•	 Move the device closer to the headphones (33 feet or 10 m).
•	 Move the device and headphones away from any device that could cause interference, such as another 
Bluetooth device, cordless phones, a microwave oven, or a wireless computer network router.
•	 Reduce the number of applications that are running on your device. Disabling Wi-Fi functionality on the 
device may also improve audio quality.
No audio or poor audio quality from a 
connected device •	
If using a Bluetooth device, ensure that the control module is firmly connected to the headphones.
•	 If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated.
•	 Try another music application or try another track.
•	 Try a different audio device.
•	 Make sure both ear cushions are firmly secured.
Audio does not match video •	Try another streaming audio device or application or try another track. Some delay is e\
xpected from 
some sources or applications. 
Mis-shaped cushion •	The high-density earcup foam will regain its shape after a few minutes in a neutral position. 
						

							Reference
12 - English
ProblemWhat to do
Short battery life •	 Fully charge the headphones. When fully char ged, the battery indicator will glow solid green (while on the 
charger).
•	 When fully charged, your AE2w Bluetooth headphones will provide approximately 7 hours of wireless 
audio or approximately 200 hours of standby time.
•	 Disable tones and notifications in your device that may be frequently sent to the headphones. 
•	
 Be aware that some devices may drain the headphones battery mor

e quickly than others.
•	 See page 5 of this document for more information on understanding battery performance.
Customer service
Or for online support visit: owners.Bose.com (in the U.S.) or global.Bose.com (outside the U.S.).
To contact Bose by phone, refer to the address list included in the product carton. 
For additional help in solving problems, contact your Bose
® dealer. 
Limited Warranty
Your Bose® AE2w headphones are covered by a limited warranty. Details of the limited warranty are provided on the product registration 
card that is included in the carton. Please refer to the card for instructions on how to register. Failure to register will not affect your limited 
warranty rights.
To obtain Limited Warranty service
Return the product, with proof of purchase from an authorized Bose dealer, as follows:
Contact Bose support in your country/region (visit Global.Bose.com for contact information in your country/region) for specific return and 
shipping instructions.
Label and ship the product, freight prepaid, to the address provided by Bose support in your country.
Place any necessary Return Authorization Number prominently on the outside of the carton. Cartons not bearing a Return Authorization 
Number, where required, will be refused.
The serial number can be found on the inside of the left earcup or on the original carton.
Technical information
Temperature ranges: 
Operate this product within the temperature range of -4°F to 113°F  (-20°C to 45°C) only.
Store this product within the temperature range of -4°F to 113°F   (-20°C to 45°C) only.
Charge the battery where the temperature is between 41°F and 104°F (5°C and 40°C) only.
Battery: Rechargeable, non-replaceable lithium-ion polymer.
Charging time: 3 hours for full charge.
Operating time: Approximately 7 hours.
Operating range: Up to 33 feet (10 m) from device.
Bluetooth® QD ID: XXXXXX 
Version 4.0 
Profiles include: Headphones (HSP 1.1); Hands Free (HFP 1.5); Advanced Audio Distribution Profile (A2DP 1.2); Audio/Video Remote 
Control Profile (AVRCP 1.4).
The Bluetooth
® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by \
Bose  
Corporation is under license. 
						

							©2013 Bose Corporation, The Mountain, 
Framingham, MA 01701-9168 USA 
AM363405 Rev. 00