Bose Sa5 Manual

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Care and Maintenance
Troubleshooting 
Problem What to do
Cannot  
complete 
network setup• Connect the system to AC (mains) power.
•
 Select correct network name and enter password.
•
   Connect the device and SoundTouch™ system to the same Wi-Fi® 
network.
•
 Place the system within range of the router.
•
   Enable Wi-Fi on the device (mobile or computer) you are using for 
setup .
•
    If network name does not appear or is hidden, select  
Manually Connect to Another Network on the  
CONNECT TO HOME WI-FI NETWORK screen.
•
 Close other open applications.
•
   If using a computer for setup, check firewall settings to ensure that 
the SoundTouch™ app and SoundTouch™ Music Server are allowed 
programs.
•
   Test your Internet connection by loading SoundTouch.com
•
 Restart your mobile device or computer, and router.
•
   Uninstall the app, reset the system, and restart setup.
Cannot 
connect to 
network •
 If your network information has changed or to connect your system to 
another network, refer to the in-app help.
•
 Connect to the network using an Ethernet cable.
Intermittent or 
no audio •
 Move system away from possible interference (microwaves, cor

dless 
phones, etc.).
•
 Stop other audio or video streaming applications.
•
 Move your mobile device closer to the amplifier and away from any 
interference or obstructions.
•
 Move amplifier or audio device closer to wireless router or  
access point.
•
 Ensure volume is not muted or too low.
•
 Unplug the power cord; reconnect after one minute.
Neither 
speaker plays •
 Connect the amplifier to AC (mains) power.
•
 Fully insert the power cord into a fully-powered AC (mains) outlet.
•
 Play content using the SoundTouch™ app.
•
 Disconnect AC power from the amplifier for three minutes. Reconnect 
power to the amplifier.
Only one 
speaker plays •
 Make sure the speaker wires are in good condition. 
•
 Firmly connect the speaker wires at both ends.
One speaker 
still does not 
play •
 Disconnect the wire from the working speaker and attach it to the 
non-working speaker. If the speaker does not play

, the problem may be 
with the speaker and not the speaker wire. 
•
 Disconnect the speaker wire from the terminal block connector.  
Connect it to the other terminal block connector

. If the speaker plays, 
the problem may be the other speaker wire. Replace the speaker wire. 
If the speaker does not play, the problem may be in that channel of the 
amplifier. 
						

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Care and Maintenance
Problem What to do
Right and left 
stereo chan-
nels are heard 
on the wrong  
speakersConfirm speaker wire connections:
• Connect speaker wires from the amplifier’s 
SPEAKERS OUT + L - 
 connector to your left speaker.
• Connect speaker wires from the amplifier’s 

SPEAKERS OUT + R - 
 connector to your right speaker.
Bass or treble 
is weak Check speaker wire connections. Confirm that the individual wir

es are 
connected + to + and – to –. 
Interference •
 Firmly insert the speaker wires into the terminals on the back of the 
speakers and on the amplifier’s connector panel. Confirm that no 
 individual wires are touching across terminals. 
•
 Keep the system away from metal objects, other audio/video compo-
nents, and direct heat sources. 
Overload protection
The amplifier’s overload protection feature automatically reduces maximum power 
output to prevent the amplifier from getting too hot. This may occur when the 
amplifier plays at high volume for a long duration or if it is install\
ed in a location 
with limited ventilation. Ensure the system is installed in a well-ventilated area. Full 
maximum output automatically returns as the system cools down.
Cleaning
CAUTION:   Disconnect the power cord from the AC (mains) power outlet before 
cleaning.
T
o clean the amplifier, use only a soft, dry cloth to remove dust from the outside of 
the enclosure. You may use a brush attachment on a vacuum cleaner to clean the 
hard-to-reach areas. DO NOT use any solvents, chemicals or cleaning solutions 
containing alcohol, ammonia or abrasives.
Customer service
For additional help using the system:
•
 Visit SoundTouch.com
Contact Bose customer service. Refer to the quick start guide in the carton for 
contact information.   
						

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Care and Maintenance
Limited warranty information
Your SoundTouch™ system is covered by a limited warranty. Details of the limited 
warranty are provided on the quick start guide in the carton. Please refer to the 
guide for instructions on how to obtain warranty service and register your product. 
Failure to register will not affect your limited warranty rights.
The warranty information provided with this product does not apply in  
Australia and New Zealand. See our website at www.bose.com.au/warranty or  
www.bose.co.nz/warranty for 
 details of the Australia and New Zealand warranty.
Technical information
Features
• Bose® proprietary digital signal processing technology
•
 Built-in digital volume control
•
 Thermal overload protection
Dimensions and Weight
• 71/4 in. wide x 12 in. deep x 3 in. high (18.4 cm x 30.0 cm x 7.7 cm)
• 3.3 lb (1.5 kg)
Power rating
100-240V50/60 Hz, 400W
Input sensitivity
• 3.5 mm input: 1Vrms
•
 RCA inputs: 2Vrms
Signal to Noise ratio (S/N)
>100 dB
Output power (continuous average)
100W / channel minimum into 8 ohms, from 20 Hz to 20 kHz, with no more than  
0.5% THD.
Temperature range
32° F to 104° F (0° C to 40° C)  
						

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Appendix A: Connector Panel
Connectors
Computer setup
Terminal connectors Ethernet
RCA stereo 
connectors
3.5 mm 
connector
Connector Description
POWERAC power cord connector. Power is applied when the power cord is  inserted and plugged into an AC (mains) outlet. There is no on/off switch  
on the SoundTouch™ amplifier.
SETUP USB connector for setup using a computer.
Ethernet Ethernet connector enables wired access to your home network.
SPEAKERS 
OUT Two terminal block connectors enable you to connect two pairs 
  
of   speakers.
• Left and right speaker outputs. 
•
 Connect only unpowered speakers. 
•
 One pair of speakers requires 4 ohm minimum each. 
•
 Two pairs of speakers require 8 ohm minimum each.
•
 To determine the correct speaker wire size, see page 10.
AUX IN •
 Three AUX IN connectors enable playback from audio devices and 
media players.  
						

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Appendix B: Wall Mounting Instructions
Mounting hardware specifications
You can mount the amplifier on a wall with the provided mounting bracket  
and hardware. 
WARNING:
 Do not mount on surfaces that are not sturdy enough, or that have 
hazards concealed behind them, such as electrical wiring or plum

bing. If you are 
not sure about installing the bracket, contact a qualified professional installer. 
 Ensure the bracket is installed according to local building codes. 
Item WoodWallboard
Wall	t\fick\bess3⁄4 in. (19 mm) or thicker3⁄8 in. (9.5 mm) or thicker
Drill
	bit3⁄32 in. (2.38 mm)1⁄4 in. (6.35 mm) 
P\fillips-\fead
	wood	screws	(2) #10 x 1 1⁄4 in. (M5 x 32 mm)
Plastic
	a\bc\fors	(2) Not used #10 (M5) plastic anchors  
						

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Appendix B: Wall Mounting Instructions
Mounting the bracket to the wall
Use the provided mounting hardware to secure the provided mounting bracket to 
the wall. 
WARNINGS:
•
 Only wall mount the amplifier with the bracket provided with your system.
•
 Do not mount the bracket on the ceiling.
CAUTION:
 Do not place or install the bracket or system near any heat sources, 
such as fireplaces, radiators, heat registers or other apparatus (including amplifiers) 
that pr

oduce heat. Additionally when mounting near a TV consult your TV’s owner’s 
guide for related mounting information.
1.
 Position the mounting bracket on the wall with arrows visible and pointing up.
Ta b
Arrow
Mounting holes
2. Mark the top and bottom mounting hole locations on the wall through the  bracket’s mounting holes.
3.
 Remove the bracket.
4.
 Drill two holes in the wall.
5.
 Align the bracket to the drilled holes.
Note:
 If mounting the bracket to wallboard, you must insert the anchors into 
the wall before you attach the bracket to the wall.
6.
 Insert and tighten screws (and anchors, if used).  
						

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Appendix B : Wall Mounting Instructions
Attaching the amplifier to the mounting bracket
You can attach the amplifier to the bracket vertically or horizontally. 
•
 Do not mount the amplifier on the ceiling.
•
 Do not mount the amplifier with the connector panel at the bottom.
1. Align the four latches on the back of the amplifier with the bracket’\
s four tabs. Tip: For vertical mounting, the connector panel must be on top.
Connector panel
2. Gently push the amplifier down onto the bracket’s tabs until the amplifier clicks 
into place.  
						

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Appendix C: Using a Computer for Setup
Important setup information
• You can set up your system using a computer rather than a smartphone  
or tablet.
•
 Use a computer that is on your Wi-Fi® network.
•
 Use a computer where your music library is stored.
•
 You need the provided USB cable.*  
•
 Do not connect the USB cable until the app instructs you to connect the \
cable.
* The USB connector on the back of the system is for computer setup only. The USB connector 
is not designed to charge smartphones, tablets or similar devices.
Using a desktop computer for setup
If you are using a desktop computer, move the system near the computer to set up 
your system. During setup, the app prompts you to connect the USB cable from 
the computer to the system (temporarily). 
After setup, disconnect the USB cable from your computer and from your system 
and move the system to its permanent location. 
Setting up the system using a computer
1. Plug the power cord into an AC (mains) power outlet.
2.
 On your computer, open a browser and go to
SoundTouch.com/app
Tip:
 Use the computer where your music library is stored.
3.
 Download and run the SoundTouch™ app.
The app guides you through setup.  
						

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							2015   ©  Bose Corporation, The Mountain, 
Framingham, MA 01701-9168 USA 
AM748890 Rev. 00