Brother DCP 120C User Manual

IMPORTANT INFORMATION   5 - 4
liquid of any kind on the product. Do not attempt to service this 
product yourself because opening or removing covers may 
expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother 
Authorized Service Center. For the location of your nearest 
Brother Authorized Service Center, please call 
In USA: 1-800-284-4357 or  In Canada: 1-877-BROTHER. 
(See  Brother numbers  on page i.)
14Unplug this product from the AC...

5 - 5   IMPORTANT INFORMATION
Trademarks
The Brother logo is a registered tradem ark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© 2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the 
U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple 
Computer, Inc.
PaperPort and OmniPage OCR...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 1
6
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
Troubleshooting and routine 
maintenance...

6 - 2   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Near Empty One or more of the ink cartridges are running 
out of ink. Order a new ink cartridge. 
No Cartridge An ink cartridge is not properly installed. Take out the ink cartridge and put it 
in again seating it properly. 
(See Replacing the ink cartridges  on 
page 6-22.)
No File The media card in the media drive does not 
contain a .JPG file. Reinsert the correct media card.
No Paper Fed The machine is out of paper. Add paper, and then press  Black...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 3
Document jams
If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Open the ADF cover.
3Pull the jammed document out to the right or left.
4Close the ADF cover.
Press Stop/Exit.
Document is jammed inside the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Lift the document cover.
3Pull the jammed document out to the left.
4Close the document...

6 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
machine.
Paper is jammed inside the paper tray
1Pull the paper tray out of the machine.
2Pull out the jammed paper to remove it.
Paper Tray
Jammed paper
 

TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 5
Paper is jammed inside the machine
1Remove the Jam Clear Cover. Pull the jammed paper out of the 
machine.
2Re-insert the Jam Clear Cover.
3If you can not pull out the jammed paper, lift the scanner cover 
from the right-hand side of the machine until it locks securely 
into the open position.
4Remove the jammed paper.
If the paper is jammed underneath the print head, disconnect 
the machine from the power source so you can move the print 
head and take...

6 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
5Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
 

TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 7
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart 
below and follow the troubleshooting tips.
The Brother Solutions Center offers latest FAQs and troubleshooting 
tips.
Visit us at http://solutions.brother.com
DIFFICULTYSUGGESTIONS
Printing Difficulties
No printout Check the interface cable connection on both the machine and your  computer.
One or more ink cartridges are empty. (See  Replacing...

6 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Smudged stain at the top 
center of the printed page. Make sure the paper is not too thick or not curled. (See 
About paper on 
page 1-8.)
Printing appears dirty or ink 
seems to run. Make sure you are using the proper types of paper. (See 
About paper 
on page 1-8.) Don’t handle the paper until the ink is dry.
Stains appear on the reverse 
side or at the bottom of the 
page. Make sure the Printer Platen is not dirty with ink. (See 
Cleaning the 
machine...