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Brother DCP 340CW User Manual

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    							SOFTWARE AND NETWORK FEATURES   4 - 1
    4
    The User’s Guide on the CD-ROM includes the Software User’s 
    Guide and the Network User’s Guide for features available when 
    connected to a computer (for example, Printing and Scanning).
    ■Printing
    (For Windows
    ®, see Chapter 1 in the Software User’s Guide on 
    the CD-ROM.)
    (For Macintosh
    ®, see Chapter 8 in the Software User’s Guide on 
    the CD-ROM.)
    ■Scanning
    (For Windows
    ®, see Chapter 2 in the Software User’s Guide on 
    the CD-ROM.)
    (For Macintosh
    ®, see Chapter 9 in the Software User’s Guide on 
    the CD-ROM.)
    ■ControlCenter2
    (For Windows
    ®, see Chapter 3 in the Software User’s Guide on 
    the CD-ROM.)
    (For Macintosh
    ®, see Chapter 10 in the Software User’s Guide on 
    the CD-ROM.)
    ■Network Scanning (DCP-315CN and DCP-340CW only) 
    (For Windows
    ®, see Chapter 4 in the Software User’s Guide on 
    the CD-ROM.)
    (For Macintosh
    ®, see Chapter 11 in the Software User’s Guide on 
    the CD-ROM.)
    ■PhotoCapture Center
    TM
    (For Windows®, see Chapter 7 in the Software User’s Guide on 
    the CD-ROM.)
    (For Macintosh
    ®, see Chapter 12 in the Software User’s Guide on 
    the CD-ROM.)
    ■Network Printing (DCP-315CN and DCP-340CW only)
    (For Windows
    ®, see the Network User’s Guide on the CD-ROM.)
    (For Macintosh®, see the Network User’s Guide on the 
    CD-ROM.)
    Software and Network 
    features
    See How to access the complete User’s Guide on page vi.
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    							5 - 1   IMPORTANT INFORMATION
    5
    For your safety
    To ensure safe operation the supplied three-pin plug must be 
    inserted only into a standard three-pin electrical socket that is 
    effectively grounded through the normal household wiring.
    The fact that the equipment operates satisfactorily does not imply 
    that the power is grounded and that the installation is completely 
    safe. For your safety, if in any doubt about the effective grounding of 
    the power, consult a qualified electrician.
    LAN connection (DCP-315CN and DCP-340CW only)
    Caution
    Do not connect this product to a LAN connection that is subject to 
    over-voltages.
    International ENERGY STAR® Compliance Statement
    The purpose of the International ENERGY STAR® Program is to 
    promote the development and popularization of energy-efficient 
    office equipment.
    As an E
    NERGY STAR® Partner, Brother Industries, Ltd. has determined 
    that this product meets the E
    NERGY STAR® guidelines for energy 
    efficiency.
    Important information
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    							IMPORTANT INFORMATION   5 - 2
    EU Directive 2002/96/EC and EN50419
    The equipment is marked with the above recycling symbol. It means 
    that at the end of the life of the equipment you must dispose of it 
    separately at an appropriate collection point and not place it in the 
    normal domestic unsorted waste stream. This will benefit the 
    enviroment for all. (European Union only)
    Important safety instructions
    1Read all of/ these instructions.
    2Save them for later reference.
    3Follow all warnings and instructions marked on the product.
    4Unplug this product from the wall socket before cleaning. Do not 
    use liquid or aerosol cleaners. Use a damp cloth for cleaning.
    5Do not use this product near water.
    6Do not place this product on an unstable cart, stand, or table. 
    The product may fall, causing serious damage to the product.
    7Slots and openings in the cabinet and the back or bottom are 
    provided for ventilation; to ensure reliable operation of the 
    product and to protect it from overheating, these openings must 
    not be blocked or covered. The openings should never be 
    blocked by placing the product on a bed, sofa, rug, or other 
    similar surface. This product should never be placed near or 
    over a radiator or heater. This product should never be placed 
    in a built-in installation unless proper ventilation is provided.
    (European Union only)
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    							5 - 3   IMPORTANT INFORMATION
    8This product should be operated from the type of power source 
    indicated on the label. If you are not sure of the type of power 
    available, call your dealer or local power company.
    Use only the power cord supplied with this machine.
    9This product is equipped with a 3-wire grounded plug, a plug 
    having a third (grounded) pin. This plug will only fit into a 
    grounded power outlet. This is a safety feature. If you are unable 
    to insert the plug into the outlet, call your electrician to replace 
    your obsolete outlet. Do not defeat the purpose of the grounded 
    plug.
    10Do not allow anything to rest on the power cord. Do not place 
    this product where people can walk on the cord.
    11Do not place anything in front of the machine that will block 
    printing. Do not place anything in the path of printing.
    12Wait until pages have exited the machine before picking them 
    up.
    13Unplug this product from the power socket and refer servicing to 
    Authorized Service Personnel under the following conditions: 
    ■When the power cord is damaged or frayed.
    ■ If liquid has been spilled into the product.
    ■ If the product has been exposed to rain or water.
    ■ If the product does not operat e normally when the operating 
    instructions are followed. Adjust only those controls that are 
    covered by the operating instructions. Improper adjustment 
    of other controls may result in damage and will often require 
    extensive work by a qualified technician to restore the 
    product to normal operation.
    ■ If the product has been dropped or the cabinet has been 
    damaged.
    ■ If the product exhibits a distinct change in performance, 
    indicating a need for service.
    14To protect your product against power surges, we recommend 
    the use of a power protection device (Surge Protector).
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    							IMPORTANT INFORMATION   5 - 4
    Trademarks
    The Brother logo is a registered trademark of Brother Industries, Ltd.
    Brother is a registered trademark of Brother Industries, Ltd.
    Multi-Function Link is a registered trademark of Brother International 
    Corporation.
    © 2005 Brother Industries, Ltd. All rights reserved.
    Windows and Microsoft are registered trademarks of Microsoft in the 
    U.S. and other countries.
    Macintosh and TrueType are registered trademarks of Apple 
    Computer, Inc.
    PaperPort and OmniPage OCR are registered trademarks of 
    ScanSoft, Inc.
    Presto! PageManager is a registered trademark of NewSoft 
    Technology Corporation.
    Microdrive is a trademark of International Business Machine 
    Corporation.
    SmartMedia is a registered trademark of Toshiba Corporation.
    CompactFlash is a registered trademark of SanDisk Corporation.
    Memory Stick is a registered trademark of Sony Corporation.
    SecureDigital is a trademark of Matsushita Electric Industrial Co.Ltd., 
    SanDisk Corporation and Toshiba Corporation.
    SanDisk is a licensee of the SD and miniSD trademarks.
    MultiMediaCard is a trademark of Infineon Technologies and 
    licensed to the MultiMediaCard Association.
    xD-Picture Card is a trademark of Fuji Photo Film Co. Ltd., Olympus 
    Optical Co. Ltd and Toshiba Corporation.
    Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and 
    MagicGate are trademarks of Sony Corporation.
    BROADCOM, SecureEasySetup and the SecureEasySetup logo are 
    trademarks or registered trademarks of Broadcom Corporation in the 
    United States and/or other countries.
    Each company whose software title is mentioned in this manual has 
    a Software License Agreement specific to its proprietary programs.
    All other brand and product names mentioned in this User’s 
    Guide, the Software User’s Guide, and the Network User’s 
    Guide (DCP-315CN and DCP-340CW only) are registered 
    trademarks of their respective companies.
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    							6 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    6
     
    Troubleshooting 
    Error messages
    As with any sophisticated office product, errors may occur. If this 
    happens, your machine identifies the problem and displays an error 
    message. The most common error messages are shown below.
    You can correct most problems by yourself. If you need additional 
    help, the Brother Solutions Center offers latest FAQs and 
    troubleshooting tips.
    Visit us at http://solutions.brother.com
    Troubleshooting and routine 
    maintenance
    ERROR MESSAGES
    ERROR 
    MESSAGECAUSE ACTION
    Cover is OpenThe scanner cover is not closed completely. Lift the scanner cover and then 
    close it again.
    Data 
    RemainingPrint data remains in the machine’s memory. Re-start printing from your 
    computer.
    Print data remains in the machine’s memory. 
    The USB cable was unplugged while the 
    computer was sending the data to the 
    machine.Press Stop/Exit. The machine will 
    cancel the job and eject the page 
    that is being printed.
    Document Jam(DCP-120C and 
    DCP-340CW only)The document was not inserted or fed 
    properly, or the document fed from the ADF 
    was too long.See Using the ADF (automatic 
    document feeder) (DCP-120C and 
    DCP-340CW only) on page 1-5.
    The document is jammed in the machine. See Document jams (DCP-120C 
    and DCP-340CW only) on page 6-3.
    High 
    TemperatureThe print head is too warm. Allow the machine to cool down.
    Ink EmptyOne or more of the ink cartridges is empty. 
    The machine will stop all print operations.Replace the ink cartridges. 
    (See Replacing the ink cartridges on 
    page 6-22.)
    Low 
    TemperatureThe print head is too cold. Allow the machine to warm up.
    Media ErrorThe media card is either corrupted, 
    improperly formatted, or there is a problem 
    with the media drive.Re-insert the card firmly into the slot 
    to make sure it is in the proper 
    position. If the error remains, check 
    the media drive by inserting another 
    media card that you know is 
    working.
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    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 2
    Near EmptyOne or more of the ink cartridges are running 
    out of ink.Order a new ink cartridge. 
    No CartridgeAn ink cartridge is not properly installed. Take out the ink cartridge and put it 
    in again seating it properly.
    (See Replacing the ink cartridges on 
    page 6-22.)
    No FileThe media card in the media drive does not 
    contain a .JPG file.Reinsert the correct media card.
    No Paper FedThe machine is out of paper. Add paper, and then press Mono 
    Start or Colour Start.
    The paper is jammed in the machine. See Paper is jammed inside the 
    paper tray on page 6-4 and Paper is 
    jammed inside the machine on page 
    6-5.
    Out of MemoryThe machine’s memory is full. (Copy operation in process)
    Press Stop/Exit and wait until the 
    other operations in progress finish 
    and then try again.
    Paper JamPaper is jammed in the machine. See Paper is jammed inside the 
    paper tray on page 6-4 and Paper is 
    jammed inside the machine on page 
    6-5.
    Unable to ChangeUnable to Clean
    Unable to Init
    Unable to Print
    Unable to Scan
    The machine has a mechanical problem.
    —OR—
    A foreign obstacle such as a clip or ripped 
    paper is in the machine.Open the scanner cover and remove 
    any foreign obstacles inside the 
    machine. If the error message 
    continues, disconnect the machine 
    from the power source for several 
    minutes then reconnect it.
    ERROR MESSAGES
    ERROR 
    MESSAGECAUSE ACTION
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    							6 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Document jams (DCP-120C and DCP-340CW only)
    If the document is jammed, follow the steps below.
    Document is jammed in the top of the ADF unit
    1Take out any paper from the ADF that is not jammed.
    2Open the ADF cover.
    3Pull the jammed document out to the right or left.
    4Close the ADF cover.
    Press Stop/Exit.
    Document is jammed inside the ADF unit
    1Take out any paper from the ADF that is not jammed.
    2Lift the document cover.
    3Pull the jammed document out to the left.
    4Close the document cover.
    Press Stop/Exit.
    To avoid future document jams, close the ADF cover properly by 
    pushing it gently in the center.
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    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 4
    Printer jam or paper jam
    Remove the jammed paper depending on where it is jammed in the 
    machine. Open and close the scanner cover to clear the error.
    Paper is jammed inside the paper tray
    1Pull the paper tray out of the machine.
    2Pull up the jammed paper to remove it.
    Paper Tray
    Jammed paper
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    							6 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Paper is jammed inside the machine
    1Remove the Jam Clear Cover. Pull the jammed paper out of the 
    machine.
    2Re-insert the Jam Clear Cover.
    3If you can not pull out the jammed paper, lift the scanner cover 
    from the right-hand side of the machine until it locks securely 
    into the open position.
    4Remove the jammed paper.
    If the paper is jammed underneath the print head, disconnect 
    the machine from the power source so you can move the print 
    head and take out the paper.
    Jam Clear Cover
    Scanner Cover
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