Brother Dcp 350c User Manual

							Troubleshooting and Routine Maintenance
73
B
Changing LCD languageB
You can change the LCD language.
aPress Menu.
bPress a or b to choose 
Initial Setup.
Press OK.
cPress a or b to choose 
Local Language.
Press OK.
dPress a or b to choose your language.
Press OK.
ePress Stop/Exit.
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and d to go backward. If you do 
not press a key, after 1 minute the animation 
starts running automatically again.
Note
You can press c, d or OK to pause the 
auto-animation and go back to step-by-
step mode.
 
Document jam 
(DCP-560CN only)B
Documents can jam in the ADF unit if they are not 
inserted or fed properly, or if they are too long. 
Follow the steps below to clear a document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the left. 
dClose the ADF cover.
ePress Stop/Exit.
Note
To avoid future document jams close the 
ADF cover properly by pushing it gently in 
the middle.
 
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been 
connected to the USB direct 
interface.Unplug the device from the USB direct 
interface, then press On/Off to turn the 
machine off and then on again.
Unusable Device Please
Disconnect USB Device.A USB device or USB Flash 
memory drive that  is not 
supported has been connected 
to the USB direct interface.
For more information, visit us at 
http://solutions.brother.com.Unplug the device from the USB direct 
interface.
Error MessageCauseAction
 
						

							74
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the left. 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
„If you cannot remove the jammed 
paper from the front, or the error 
message still appears on the LCD 
after you have removed the jammed 
paper, please go to the next step.
cRemove the Jam Clear Cover (1). Pull 
the jammed paper out of the machine.
 
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
 
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							Troubleshooting and Routine Maintenance
75
B
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
eLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
fLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
gPush the paper tray firmly back into the 
machine. While holding the paper tray in 
place, pull out the paper support until it 
clicks and unfold the paper support flap.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
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							76
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty and   Black.
bPull the lock release lever down and 
take out the ink cartridge for the color 
shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
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							Troubleshooting and Routine Maintenance
77
B
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, the LCD 
will ask you to verify that it was a brand 
new one. 
(For example, Did You Change  
Black) For each new cartridge you 
installed, press +(Yes) to automatically 
reset the ink dot counter for that colour. If 
the ink cartridge you installed is not a 
brand new one, be sure to press - (No).
• If the LCD shows No Cartridge after 
you install the ink cartridges, check that 
the ink cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
Mbrother
 
						

							78
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  If you mix the colours by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
  Brother multifunction machines are 
designed to work with ink of a particular 
specification and will work to a level of 
optimum performance when used with 
genuine Brother Branded ink cartridges. 
Brother cannot guarantee this optimum 
performance if ink or ink cartridges of other 
specifications are used. Brother does not 
therefore recommend the use of cartridges 
other than genuine Brother Branded 
cartridges or the refilling of empty 
cartridges with ink from other sources. If 
damage is caused to the print head or other 
parts of this machine as a result of using 
incompatible products with this machine, 
any repairs required as a result may not be 
covered by the warranty.
 
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
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							Troubleshooting and Routine Maintenance
79
B
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
b(DCP-560CN only) In the ADF unit, 
clean  the white bar (1) and the glass 
strip (2) with a lint-free cloth moistened 
with a non-flammable glass cleaner.
 
Note
In addition to cleaning the glass strip with 
a non-flammable glass cleaner, run your 
finger tip over the glass strip to see if you 
can feel anything on it. If you feel dirt or 
debris, clean the glass strip again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning.
 
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80
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the electrical 
socket before cleaning the printer platen 
(1).
 
aUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position.
bClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a soft, dry, lint-free 
cloth.
 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and remove the Jam Clear 
Cover (1).
 
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
cClean the paper pick-up roller (1) with 
isopropyl alcohol on a cotton swab.
 
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							Troubleshooting and Routine Maintenance
81
B
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
Cleaning the print headB
To maintain print quality, the machine will 
automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics on 
your printed pages. You can clean Black only, 
three colours at a time 
(Yellow/Cyan/Magenta), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
aPress Ink Management.
bPress a or b to choose Cleaning.
Press OK.
cPress a or b to choose Black, Color or 
All.
Press OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, call 
your Brother dealer.
 
Checking the print qualityB
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink Management.
bPress a or b to choose Test Print.
Press OK.
cPress a or b to choose 
Print Quality.
Press OK.
dPress Colour Start.
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four colour 
blocks on the sheet.
fDo one of the following:
„If all lines are clear and visible, press 
+ to choose Yes, and go to stepj.
„If you can see missing short lines as 
shown below, press - to choose No.
gThe LCD asks you if the print quality is 
OK for black and three colours.
Press + (Yes) or - (No).
hThe LCD asks you if you want to start 
cleaning.
Press + (Yes).
The machine starts cleaning the print 
head.
iAfter cleaning is finished, press 
Colour Start.
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to stepe.  OK Poor
  
 
						

							82
jPress Stop/Exit.
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colour. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call your Brother dealer.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
Note
 
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine if your printed 
text becomes blurred or images become 
faded.
aPress Ink Management.
bPress a or b to choose Test Print.
Press OK.
cPress a or b to choose Alignment.
Press OK.
dPress Mono Start or Colour Start.
The machine starts printing the 
Alignment Check Sheet.
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press + (Yes) to 
finish Alignment Check, and go to 
steph.
„If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press - (No) to choose it.
fFor 600 dpi, press d or c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press OK.
gFor 1200 dpi, press d or c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press OK.
hPress Stop/Exit.
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink Management.
bPress a or b to choose Ink Volume.
Press OK.
The LCD shows the ink volume.
cPress Stop/Exit.
Note
You can check the ink volume from your 
computer. (See Printing for Windows
® or 
Printing and Faxing for Macintosh
® in the 
Software Users Guide on the CD-ROM.)
   
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.