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Brother Intellifax 1270e Fax Machine Owners Manual

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    							FAX-1270e
    OWNERS MANUAL OWNERS MANUAL 
    						
    							If You Need to Call Customer Service
    Please complete the following information for future 
    reference:
    Model:  FAX-1270e
    Serial Number:*
    Date of Purchase:
    Place of Purchase:
    * The serial number is on the rear of the unit. Retain 
    this OWNER’S MANUAL with your sales receipt as a 
    permanent record of your purchase, in the event of a 
    theft, fire or warranty service.
    ©1996-2002 Brother Industries, Ltd. 
    						
    							 
       
     
    i
     
    Brother Numbers 
    Brother fax-back system (USA Only) 
    Brother Customer Service has installed an easy-to-use fax-back system, so you can get 
    instant answers to common technical questions and product information for all Brother 
    products. This system is available 24 hours a day, 7 days a week. You can use the 
    system to send faxes to any fax machine, not just the one from which you are calling.
    If you can’t resolve difficulty with your fax machine using this manual, call our 
    fax-back system, and follow the voice prompts to receive faxed instructions about 
    using the system, and an index of fax-back subjects.
    The Brother fax-back system number has been preprogrammed on One Touch key   
    1  
    .
     
    Frequently Asked Questions (FAQs) 
    You can find more information about Brother products on the World Wide Web. From 
    product specification sheets to Frequently Asked Questions (FAQs), it is all there. 
    Visit us at: 
    For Customer Service 
    Dealers/Service Centers (For USA Only) 
    For the name of a Brother authorized dealer or service center, call 1-800-284-4357. 
    Service Centers (For Canada Only) 
    For service center addresses in Canada, call 1-877-BROTHER. 
    IMPORTANT NOTE: 
    For technical and operational assistance  
    ,   
    you must call the country 
    where you purchased the fax machine. Calls must be made   
    from within  
     
    that country  
    .  
    In USA:  
    1-800-521-2846  
    In USA:  
    1-800-284-4329 (voice)
    1-908-575-8790 (fax)
    1-800-284-3238 (TTY service for the hearing-impaired)  
    In Canada:  
    1-877-BROTHER (voice)
    (514) 685-4898 (fax)
    (514) 685-6464 (voice) (  
    In Montreal  
    )
    http://www.brother.com
     
    BROTHER NUMBERS 
    						
    							 
    ii
     
       
     
    Ordering Accessories and Supplies 
    For the best quality results use only genuine Brother accessories, available at most 
    Brother retailers. If you cannot find the accessory you need and you have a Visa, 
    MasterCard, Discover or American Express credit card, you can order accessories 
    directly from Brother: 
    IMPORTANT NOTE: 
    For technical and operational assistance 
    ,   
    you must call the country 
    where you purchased the fax machine. Calls must be made  
    from within  
     
    that country 
    .  
    In USA: 
    1-888-879-3232 (voice)
    1-800-947-1445 (fax)  
    In Canada: 
    1-877-BROTHER (voice) 
    DESCRIPTION
    ITEM  
    Thermal Print Cartridge PC201
    2-PK Refill Rolls PC202RF
    4-PK Refill Rolls PC204RF
    Telephone Line Cord LG3077001
    Telephone Handset UF6857010
    Handset Curled Cord UL8019014
    Paper Wire Extension UL6856000
    Document Support UF8048004
    Paper Support UF8247004
    Owner’s Manual LE5845001
    Surge Protection Device with Telephone 
    Line Protection (2 outlets)QPD 120
    Surge Protection Device with Telephone 
    Line Protection (8 outlets)FX 120
     
    ORDERING ACCESSORIES AND SUPPLIES 
    						
    							 
       
     
    iii
     
    Notice – Disclaimer of Warranties
    (For USA and Canada) 
    BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
    AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES,
    EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES
    OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING
    THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR
    MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE
    OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY,
    CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND
    PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF
    IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME
    PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
    IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
    CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
    LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
    INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
    SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
    OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
    CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
    CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT
    APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR
    ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE
    FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE),
    PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. 
    Compilation and Publication Notice 
    Under the supervision of Brother Industries, Ltd., this manual has been compiled
    and published, covering the latest product descriptions and specifications.
    The contents of this manual and the specifications of this product are subject to
    change without notice.
    Brother reserves the right to make changes without notice in the specifications and
    materials contained herein and shall not be responsible for any damages (including
    consequential) caused by reliance on the materials presented, including but not
    limited to typographical and other errors relating to the publication. 
    Trademarks 
    The Brother logo is a registered trademark of Brother Industries, Ltd.
    Brother is a registered trademark of Brother Industries, Ltd.
    IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International
    Business Machines Corporation.
    Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of
    Microsoft in the U.S. and other countries. 
    All other terms and brand and product names mentioned in this manual are
    registered trademarks of their respective companies. 
    NOTICE – DISCLAIMER OF WARRANTIES 
    						
    							 
    iv
     
    BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
    (For USA Only)
     
    This warranty gives you certain rights and
    you may also have other rights that may
    vary from state to state. 
    This warranty is given only to the first end-
    use purchaser of the accompanying
    product (referred to in this warranty as “this
    Product”).
     
    What is covered:
     
     Brother warrants to you
    for the Warranty Period that there are no
    defects in the materials, workmanship or
    Year 2000 compliance of this Product.  The
    “Warranty Period” is 1 year from the date
    you purchased this product. The “Warranty
    Period” for consumable items, such as
    Print Heads, Toner, Drums, Ink Cartridges,
    Print Cartridges, Refill Ribbons, Therma
    PLUS Paper and Thermal Paper, etc. is 90
    days from the date of purchase, or the
    rated life of the Consumable item,
    whichever is shorter.
     
    What is NOT covered:
     
     Warranty WILL BE
    VOID by Brother for repairs or replacements
    made necessary due to the following:  (1) If the
    Product was not purchased from an authorized
    Brother reseller within the United States,  (2)
    The Product has been serviced or modified by
    anyone other than an Authorized Service
    Representative of Brother,  (3) The serial
    number has been modified, defaced or
    removed from this Product,  (4) Non-Brother
     
    ®
     
    -
    brand or non-Brother approved parts, supplies,
    power supplies or other accessories have
    been used with this Product,  (5) Any damage
    caused by accident, neglect, abuse or misuse
    or, the recommended monthly volume has
    been exceeded,  (6) Damages caused as a
    result of modification, alteration or repairs
    performed by anyone other than a Brother
    Authorized Service Representative.  (7) NOT
    COVERED UNDER WARRANTY ARE:
    Consumable items, for example (including, but
    not limited to): ribbons, ink or toner cartridges,
    toner drum units, print heads, cleaning and/or
    instances where no defects in material or
    workmanship are found in the Product, etc.  (8)
    Damage caused by improper connection and/
    or disconnection of the Product; failure of the
    operator to follow operational instructions,
    improper set up of the Product.
     
    What to do if you think your Product is
    defective:
     
     
     
    Call our Customer Service Hotline at 1-800-284-4329, or if you suspect a defect in
    materials or workmanship in this Product, you
    can report it to a Brother Authorized Service
    Center.  During the Warranty Period, supply
    Brother’s representative with a copy of yourdated bill of sale showing that this Product was
    purchased within the United States. 
    For the name of your Brother Authorized
    Service Center, call 1-800-521-2846. After
    contacting the Brother Authorized Service
    Center, you may be required to deliver or send
    the Product properly packaged, freight
    prepaid, to the Authorized Service Center
    together with a photocopy of your bill of sale. 
     
    What Brother will do:
     
     Brother (or its
    Authorized Service Center) will evaluate your
    report of a possible defect to determine
    whether a defect exists, and if it does exist,
    Brother (or its Authorized Service Center) will
    repair or (at Brother’s option) replace the
    Product with a product that performs the same
    functions and performs as well as the original
    Product.  Brother reserves the right to supply
    refurbished or remanufactured replacement
    parts provided that the replacement parts
    conform to the manufacturer’s specifications
    for new products. The repaired or replacement
    product will be returned to you at no cost.
     
    Exchange Service: 
     
    When an exchange is authorized, Brother will
    exchange of your non working Product with a
    refurbished or remanufactured product that
    conforms to the manufacturer’s specifications
    for new products.  The refurbished or
    remanufactured Product you receive will be
    covered by the balance of the limited
    warranty period remaining on the original
    Product, plus an additional thirty (30) days.
    You will keep the replacement Product that is
    sent to you and must return (or be billed up to
    the cost of a new product) your original non
    working product, which shall become the
    property of Brother.  You must call Brother
    Customer Service and if the representative
    cannot correct the product’s malfunction over
    the telephone and you elect the exchange
    service, you must provide information
    pertaining to this Product and you must also
    provide a valid major credit card number.
    Your credit card will be charged up to the cost
    of a new Product if: (i) you do not return your
    original Product to Brother within five (5)
    business days; (ii) the malfunctions of your
    original Product are not covered by the limited
    warranty; (iii) the proper packaging
    instructions are not followed and has caused
    damage to the product; or (iv) the warranty
    period on your 
    original Product has expired or
    has not been sufficiently validated with a copy of
    the proof of purchase (bill of sale).  
     
    FAX LIMITED WARRANTY 
    						
    							 
    v
     
    BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
    (For USA Only)
     
    The Brother Customer Service Representative
    will ship the exchange Product via next
    business day delivery courier service, with
    return instructions and prepaid return air bill. 
    Follow the return instructions.  You must
    return the original Product in the same
    shipping carton in which the exchanged
    Product was received and include a copy of
    proof of purchase (bill of sale).  Retain your
    original accessory items and a copy of the
    return air bill, signed by the courier. 
    Limitations: 
    Repair or replacement as described above is
    your sole and exclusive (that is, your only)
    remedy if this Product is defective. Brother is
    not responsible for damage to or loss of any
    equipment, media, programs or data related
    to the use of this Product. Except for that
    repair or replacement, 
     Brother shall not be
    liable for any direct, indirect, incidental or
    consequential damages or specific relief.
    Because some states do not allow the
    exclusion or limitation of consequential or
    incidental damages, the above limitation
    may not apply to you. 
    THIS WARRANTY IS GIVEN IN LIEU OF
    ALL OTHER WARRANTIES, WRITTEN OR
    ORAL, WHETHER EXPRESSED BY
    AFFIRMATION, PROMISE,
    DESCRIPTION, DRAWING, MODEL OR
    SAMPLE.  ANY AND ALL WARRANTIES
    OTHER THAN THIS ONE, WHETHER
    EXPRESS OR IMPLIED, INCLUDING
    IMPLIED WARRANTIES OF
    MERCHANTABILITY AND FITNESS FOR A
    PARTICULAR PURPOSE, ARE HEREBY
    DISCLAIMED.
    This Limited Warranty is the only warranty
    that Brother is giving for this Product. It is the 
    final expression and the exclusive and only
    statement 
     of Brother’s obligations to you. It
    replaces all other agreements and
    understandings that you may have with
    Brother or its representatives.
    This Limited Warranty (and Brother’s
    obligation to you) may not be changed in any
    way unless you and Brother sign the same
    piece of paper in which we (1) refer to this
    Product and your bill of sale date, (2)
    describe the change to this warranty and (3)
    agree to make that change. 
    Product Support:
     
      Toll-free Customer Service
    and technical support is available for hardware
    operational assistance at 
    1-800-284-4329.  At any time, free technical
    support in the form of Frequently Asked
    Questions, troubleshooting tips and service
    center locator is available through our fax-back
    system at 1-800-521-2846 or Brother’s Internet
    Web Site (www.brother.com).  Now you can
    visit us on-line (www.brothermall.com), your
    complete source for genuine Brother
    Accessories and Supplies.
     
    BROTHER INTERNATIONAL CORPORATION
    100 SOMERSET CORPORATE BLVD.
    BRIDGEWATER, NEW JERSEY 08807-0911
     
    Please record your model and serial number
    and your date and location of Purchase
    below for your records. Keep this information
    with your proof of purchase (bill of sale) in
    case your Product is lost, stolen or requires
    service.
    Model #___________________________
    Serial # ___________________________
    Date of purchase: ___________________
    Store where purchased: ______________
    Location of store: ___________________  
    Important:  
     We recommend that you keep all
    original packing materials, in the event that
    you ship this product.  
    FAX LIMITED WARRANTY 
    						
    							 
    vi
     
    BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE 
    LIMITED WARRANTY
    (For Canada Only) 
    Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
    Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
    Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
    workmanship. This Limited Warranty does not include cleaning, consumables
    (including, without limitation, print cartridges, print head, toner and drum) or damage
    caused by accident, neglect, misuse or improper installation or operation, any damage
    caused from service, maintenance, modifications, or tampering by anyone other than a
    Brother Authorized Service Representative, or from the use of supplies or consumable
    items that are non-Brother products. Operation of the MFC/Facsimile machine in excess
    of the specifications or with the Serial Number or Rating Label removed shall be deemed
    abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In
    order to obtain warranty service, the MFC/Facsimile machine must be delivered or
    shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service
    Center, together with your Proof of Purchase in the form of a Sales Receipt.
    For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on
    applicable models) during shipping will cause severe damage to the MFC/Facsimile and
    will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)
    For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your
    print head resulting from packing without the ink cartridges will VOID your warranty.
    (Refer to your Operation Manual for proper packaging.)
    BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
    INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
    MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
    THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY
    WAIVED.
    No oral or written information, advice or representation provided by Brother, its
    Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create
    another warranty or modify this warranty. This warranty states Brother’s entire liability
    and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine
    to operate properly.
    Neither Brother nor anyone else involved in the development, production, or delivery of
    this MFC/Facsimile machine shall be liable for any indirect, incidental, special,
    consequential, exemplary, or punitive damages, including lost profits, arising from the
    use of or inability to use the product, even if advised by the end user/purchaser of the
    possibility of such damages. Since some Provinces do not allow the above limitation of
    liability, such limitation may not apply to you.
    This Limited Warranty gives you specific legal rights and you may also have other rights
    which vary from Providence to Providence. 
    Warranty Service is available at Brother Authorized Service Centers throughout
    Canada. For Technical Support or for the name and location of your nearest
    Authorized Service Center call 1-877-BROTHER. Within Montreal, please call 
    (514) 685-6464. Internet support: [email protected] or browse 
    Brother’s Web Site: www.brother.com 
    Brother International Corporation (Canada) Ltd.
    1 Rue Hôtel de Ville
    Dollard-Des-Ormeaux, QC H9B 3H6 
    LIMITED WARRANTY (CANADA) 
    						
    							 
       
     
    vii
     
    Table of Contents 
    1
     
    Introduction ..................................................................................... 1-1 
    Using This Manual ..................................................................... 1-1
    Finding Information............................................................. 1-1
    Conventions Used in this Manual........................................ 1-1
    FAX-1270e Control Panel Overview ......................................... 1-2
    About Fax Machines .................................................................. 1-4
    Custom Features .................................................................. 1-4
    Do You Have Voice Mail on the Phone Line? ............... 1-4
    Why Should There Be Trouble? ..................................... 1-4
    How Can You Avoid Possible Problems? ...................... 1-4
    Fax Tones and Handshake ................................................... 1-4
    Error Correction Mode (ECM) ............................................ 1-5
    Test Sheet Procedure and Product Registration 
    (For USA Only)................................................................. 1-5 
    2
     
    Location and Connections .............................................................. 2-1 
    Choosing a Location................................................................... 2-1
    Packing List ................................................................................ 2-2
    Assembly .................................................................................... 2-3
    Attach the Document Support ............................................. 2-3
    Attach the Paper Wire Extension ........................................ 2-3
    Attach the Paper Support ..................................................... 2-3
    Load the Paper ..................................................................... 2-4
    Acceptable Paper ................................................................. 2-4
    Connections ................................................................................ 2-5
    Connecting the Machine ...................................................... 2-5
    Special Line Considerations ................................................ 2-6
    Roll Over Phone Lines .................................................... 2-6
    Two-Line Phone System ................................................. 2-6
    Converting Telephone Wall Outlets ............................... 2-6
    Installing Brother Machine, External Two-Line TAD 
    and Two-Line Telephone.............................................. 2-7
    Multi-Line Connections (PBX) ........................................... 2-7
    If You Are Installing the Fax Machine to Work with a 
    PBX: ............................................................................. 2-8
    Custom Features on Your Phone Line................................. 2-8
    Custom Features on a Single Line .................................. 2-8 
    						
    							 
    viii
     
       
     
    Connecting an External Telephone Answering Device 
    (TAD) ................................................................................ 2-9
    Sequence ......................................................................... 2-9
    Connections................................................................... 2-10
    Outgoing Message (OGM) on an External TAD .......... 2-10
    Connecting an External Telephone.................................... 2-10 
    3
     
    On-Screen Programming................................................................ 3-1 
    User-Friendly Programming....................................................... 3-1
    Menu Selection Table .......................................................... 3-1
    Alternating Displays ............................................................ 3-1
    Navigation Keys ......................................................................... 3-2 
    4
     
    Initial Setup...................................................................................... 4-1 
    Getting Started............................................................................ 4-1
    Setting Date and Time ......................................................... 4-1
    Setting Station ID ................................................................ 4-1
    Details for Entering Text................................................. 4-2
    Inserting Spaces .............................................................. 4-2
    Making Corrections......................................................... 4-3
    Repeating Letters ............................................................ 4-3
    Special Characters and Symbols ..................................... 4-3
    Setting the Speaker Volume ................................................ 4-3
    Choosing the Handset Volume (For Volume Amplify) ...... 4-4
    Setting Volume Amplify ..................................................... 4-5
    Setting the Ring Volume ..................................................... 4-5
    Setting Beeper Volume........................................................ 4-5
    Memory Storage .................................................................. 4-6
    Setting Tone/Pulse Dialing Mode ....................................... 4-6
    Setting Up Your Area Code (USA Only) ............................ 4-6 
    5
     
    Setup Receive ................................................................................... 5-1 
    Basic Receiving Operations ....................................................... 5-1
    Select Receive Mode ........................................................... 5-1
    To select or change your Receive Mode ......................... 5-2
    Setting Ring Delay .............................................................. 5-3
    Setting F/T Ring Time ......................................................... 5-3
    Easy Receive ....................................................................... 5-4
    Printing a Reduced Incoming Fax ....................................... 5-4
    Recommended Reductions.............................................. 5-5 
    						
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