Brother Scan And Cut 2 Manual

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5
■Cleaning Inside the Machine
If there are vertical lines or blank areas in the 
scanned image, lint or dust may have accumulated 
in the machine. The Lint may also attach to the 
surface of the feed rollers, preventing a mat to be 
loaded or unloaded correctly. Use a soft brush to 
clean it.
aTurn off the machine and disconnect the power 
cord plug, and then disconnect the AC adapter 
plug from the DC power jack on the back of the 
machine.
bOpen the cover on the front of the machine.
cRemove the holder from the carriage.
dUse a commercially available brush to clean 
around the feed slot and the carriage.
Cleaning the Scanner Glass
If there are unwanted vertical lines in the scanned 
image or if scanning cannot be done cleanly, the 
scanning area of the scanner may have become 
dirty. Clean the scanner glass at the bottom of the 
machine.
aTurn off the machine and disconnect the power 
cord plug, and then disconnect the AC adapter 
plug from the DC power jack on the back of the 
machine.
bStore away the operation panel.
First raise the panel until it is vertical, and then lower 
and store it away.
cWhile pushing in the tab at the bottom of the 
machine, pull up on the cover.
ab 
						

							60
dDampen a soft lint-free cloth with water and 
firmly wring it out, and then wipe the scanner 
glass at the inside on the bottom of the 
machine.
eFit the tab on the cover into the notch of the 
installation slot, and then attach the cover to 
the machine.
aNotch
fAfter cleaning, perform a test scan.
Adjusting the Screen
If the screen does not respond correctly when you 
touch a key (the machine does not perform the 
operation or performs a different operation), follow 
the steps below to make the proper adjustments.
aHolding your finger on the LCD screen, turn 
the main power to off and back to on.
XThe touch panel adjustment screen is displayed.
bUsing the included touch pen, lightly touch the 
center of each +, in order from 1 to 5.
XAfter completing the touch panel adjustment, the 
message “SUCCESS” appears on the screen.
cTurn the main power to off, then turn it back to 
on.
Note
• If you finish the screen adjustment and the 
screen still does not respond correctly, or if you 
cannot do the adjustment, contact the retailer 
who sold you this machine or the nearest 
authorized service center.
a 
						

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5
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the 
latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
Power Supply
Mat
Paper/Fabric Jam
TROUBLESHOOTING
SymptomPossible Causes (or Results)SolutionsReference
The machine cannot be 
turned on.The AC adapter is not correctly 
connected to the machine.Check that the AC adapter is connected 
to the machine and that the power cord is 
connected to the AC adapter and 
electrical outlet.
page 10
SymptomPossible Causes (or Results)SolutionsReference
The mat cannot be 
inserted.
When the mat was inserted, it was 
not placed under the feed rollers.Insert the mat so that it is placed under 
the feed rollers on the left and right sides 
of the feed slot.page 20
The mat was not loaded using the 
“Feed” button.Lightly insert the mat into the feed slot, 
and then press the “Feed” button.page 20
The mat cannot be 
recognized.
The dotted marks on the part of the 
mat that is inserted are dirty.Clean the dotted marks on the mat and 
their surrounding area.page 58
The dotted marks on the part of the 
mat that is inserted are hidden by 
material that was attached.Attach the material while keeping it within 
the adhesive area of the mat.page 12
The mat was inserted so that the 
side with the material attached is 
facing down.Insert the mat so that the side with the 
material attached is facing up.page 20
The mat is fed in at an 
angle.
The mat was inserted into the feed 
slot at an angle.Press the “Feed” button to feed out the 
mat, and then re-insert it straight in.page 20
The corners of the mat are deformed 
(bent).Replace the mat with a new one.page 56
The material to be cut/
drawn or original to be 
scanned cannot be 
attached to the mat.The material extends from the 
adhesive area of the mat.Attach the material while keeping it within 
the adhesive area of the mat.page 12
The mat’s adhesive strength has 
decreased.Replace the mat with a new one.page 56
The mat cannot be fed 
out.
The material to be cut/drawn or 
original to be scanned is jammed in 
the feeding mechanism in the 
machine.Press the “Feed” button while the mat is 
being inserted to feed it out.
If the mat does not feed out, turn off the 
machine, and then carefully pull out the 
mat.
page 21
When the mat is 
inserted, the attached 
material peels off.The mat is not level due to the 
weight of the material.With your hands, hold the mat level when 
inserting it.page 20
The mat’s adhesive strength has 
decreased.Replace the mat with a new one.page 56
SymptomPossible Causes (or Results)SolutionsReference
The mat cannot be fed.
There is an obstruction around the 
slot at the back of the machine.Maintain space around the slot at the 
back of the machine so that the mat can 
be fed out.page 9
The surface where the machine is 
installed is uneven.Place the machine on a flat, even surface.— 
						

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Cutting
The mat or the material 
catches on a feed roller 
when the mat is being 
inserted.
The mat’s adhesive strength has 
decreased, or the material is not 
secured.Press the “Feed” button to feed out the 
mat, and then replace the mat with a new 
one.page 21
page 56
The material extends from the 
adhesive area of the mat.Press the “Feed” button to feed out the 
mat, and then attach the material while 
keeping it within the adhesive area of the 
mat.page 12
page 21
The mat or the material 
catches on a feed roller 
during cutting/drawing.
- The mat’s adhesive strength has 
decreased, or the material is not 
secured.
- The material extends from the 
adhesive area of the mat.
Press the “Start/Stop” button to stop the 
operation. Follow the instructions on the 
screen, and press the “Feed” button to 
feed out the mat.
If the mat does not feed out, turn off the 
machine, remove the holder, and then 
manually feed out the mat.
After feeding out the mat, replace it with a 
new one or attach the material while 
keeping it within the adhesive area of the 
mat.
page 12
page 21
page 56The mat is fed in at an 
angle and is not fed 
during cutting/drawing.
The material to be cut/
drawn or original to be 
scanned peels off during 
cutting/scanning.
SymptomPossible Causes (or Results)SolutionsReference
The material being cut 
catches on the tip of the 
cutting blade.
Dust or lint has accumulated in the 
holder.Clean the holder.page 58
The blade is worn.Replace the blade with a new one.page 56
The material being cut is 
incompatible with this machine.Replace the material with one compatible 
with this machine.page 11
The machine stopped 
while an operation is 
being performed.For safety, the machine stops 
operating if the panel is touched 
while cutting or drawing.Follow the instructions in the message 
that appears in the screen. Touch the 
“OK” key to move the carriage to its initial 
position. Load the mat and perform the 
operation again.
—
Not all of the material to 
be cut is cut. Some 
areas remain uncut.
A blade appropriate for the material 
being cut is not used.Use a blade appropriate for the material 
being cut.page 12
The blade extension from the blade 
holder is too little.Remove the holder from the carriage, and 
then adjust the blade extension.page 18
The mat’s adhesive strength has 
decreased, or the material is not 
secured.Replace the mat with a new one.page 56
The blade is worn.Replace the blade with a new one.page 56
The material is incompatible with 
this machine.Replace the material with one compatible 
with this machine.page 11
The cutting pressure (“Cut 
Pressure”) is incorrect.Adjust the setting for “Cut Pressure” in the 
settings screen.page 18
page 23
Dust or lint has accumulated in the 
holder.Clean the holder.page 58
The spacing between arranged 
patterns is too small.
Rearrange the patterns to slightly separate 
them.
Set the number to “3” or higher in the 
“Pattern Interval” setting, and then 
rearrange the patterns or perform the auto 
layout function.
page 24
page 38
Neither a high tack adhesive fabric 
support sheet or iron-on fabric 
appliqué contact sheet is used for 
fabric cutting.Attach a high tack adhesive fabric support 
sheet to a mat or affix an iron-on fabric 
appliqué contact sheet to a fabric before 
cutting it.page 13
page 15
A fabric is not firmly attached to a 
mat that has a high tack adhesive 
fabric support sheet on its adhesive 
side.Firmly attach the fabric to the mat 
pressing the handle of the included 
spatula across the surface of the fabric.page 14
SymptomPossible Causes (or Results)SolutionsReference 
						

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5
Drawing
Scanning
Not all of the material to 
be cut is cut. Some 
areas remain uncut.An iron-on fabric appliqué contact 
sheet is not firmly attached to a 
fabric.Iron the entire contact sheet to affix it 
firmly to the wrong side of the fabric.page 16
There are deep cuts 
completely through the 
mat.The blade extension from the blade 
holder is too much.Remove the holder from the carriage, and 
then adjust the blade extension.page 18
The cutting pressure (“Cut 
Pressure”) is incorrect.Adjust the setting for “Cut Pressure” in the 
settings screen.page 18
page 23
SymptomPossible Causes (or Results)SolutionsReference
The drawn line is thicker 
(thinner) than intended.The drawing speed (“Draw Speed”) 
or drawing pressure (“Draw 
Pressure”) is incorrect.
Adjust the settings for “Draw Speed” and 
“Draw Pressure” in the settings screen.
To draw thicker lines, increase the 
drawing pressure. To draw thinner lines, 
decrease the drawing pressure.
To draw thicker lines, reduce the drawing 
speed. To draw thinner lines, increase the 
drawing speed.
After adjusting the settings, perform a trial 
drawing operation.
page 23
SymptomPossible Causes (or Results)SolutionsReference
Unwanted images are 
scanned.The scanning area is incorrectly 
specified.
In “Scan to USB” mode, specify the paper 
size with the “Scan Size” setting.page 54
In “Direct Cut” or “Scan to Cut Data” 
mode, trim the image in the editing screen 
after scanning.page 48
page 51
Scanning cannot be 
done cleanly (there are 
lines in the scanned 
image).The scanner glass is dirty.Clean the scanner glass from the bottom 
of the machine.page 59
The original to be scanned is dirty or 
scratched.In “Scan to Cut Data” mode, remove thin 
lines or dirt in the image editing screen.page 52
The lines printed on the 
mat are scanned.The original is transparent so the 
lines printed on the mat are being 
scanned.In “Scan to Cut Data” mode, remove the 
lines in the image editing screen.page 52
The scanned image is 
red.When the optional scanning mat is 
used, scanning is performed without 
peeling off the blue tape.Peel off the blue tape from the optional 
scanning mat before scanning.—
SymptomPossible Causes (or Results)SolutionsReference 
						

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The following table lists some of the messages that may appear while the machine is operating as well as their 
corresponding solutions.
Perform the necessary operation according to the instructions in the message or the solution described here.
If the problem persists, contact the retailer who sold you  this machine or the nearest authorized service center.
ERROR MESSAGES
Error MessagesCauses / Solutions
A malfunction occurred. Turn the machine off, then on again.Turn the machine off, then on again.
Built-in memory is corrupted.
Initialize the memory.The data on the machine’s memory is corrupted. Restart the 
machine.
Cannot operate when there are too many patterns.
The message appears under the following conditions:
- There are 301 or more patterns being cut in the “Direct 
Cut” mode.
- There are 301 or more patterns being saved as cutting  data in the “Scan to Cut Data” mode.
Reduce the number of patterns being used.
- There are too many cutting lines to be created after large  number of small patterns are scanned.
- There are too many light tone patterns to be converted to  two-tone (black and white) patterns while the image 
detection level is being adjusted.
Scan images again after reducing the number of patterns 
arranged in the original.
Cannot operate when there is no pattern.
There is no scanned image or lines for scanning.
Recheck the image to be scanned, and adjust the scanning 
area, image detection level and “Delete Size” settings.
In addition, change the image drawn on the original to one 
more easily scanned.
Character string is too long for the mat.Reduce the number of characters so that the length of the 
character string fits in the width of the 12-inch mat (maximum 
possible width 297 mm).
Initialization of the blade position failed.
Turn the machine off.
Turn the machine off, then on again.Initialization of the head failed.
Turn the machine off.
No more patterns can be added to this combination.301 or more patterns cannot be combined. Reduce the 
number of patterns.
No pattern in the effective area.
There is no pattern(s) to be cut out or drawn within the cutting 
area.
To cut out or draw a pattern outside of the area, increase the 
setting for “Cut Area”, or move the pattern(s) into the area 
specified with “Cut Area” (page 23).
Not enough available memory to save the data.Delete a file from the machine’s memory or USB flash drive.
Not enough space on the mat.
Check pattern size, space on the mat, Cut Area (setting) or 
Pattern Interval (setting).
Perform one of the following to arrange the patterns.
- Delete a pattern already arranged in the pattern layout  screen.
- Resize a pattern in the arrangement.
- Enlarge the setting for “Cut Area” (page 23).
- Reduce the spacing between arranged patterns using the  “Pattern Interval” setting.
Not enough space on the mat.
Max: 10 (example: calculated number)Since there are too many patterns, they cannot be arranged.
Reduce the number of patterns to the maximum shown on 
the screen. 
OK to retrieve and resume previous memory?To use data from the previous operation, touch the “OK” key. 
(page 24)
Patterns cannot be unified.
Invalid pair was selected.The message appears when you are unifying patterns.
Patterns with seam allowances and no seam allowances are 
selected as pairs. Select patterns, all of which have either 
seam allowances or no seam allowances. 
						

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5
Patterns cannot be welded.
There are some patterns which cannot accept or no overlaps.
The message appears when you are welding patterns.
- The patterns do not overlap. Rearrange them so the selected patterns overlap. Unifying the pattern, instead, 
can be an alternative editing method depending on your 
project. 
- A pattern that has a seam allowance is selected.  Deactivate the seam allowance setting and weld the 
patterns.
- An open shape is selected as a pattern. Only closed  shapes can be welded. Unifying the pattern, instead, can 
be an alternative editing method depending on your 
project.
Patterns may overlap since seam allowance is set to large on 
the machine.When the seam allowance setting for a pattern becomes 
larger than with a previous operation, the edges may overlap 
nearby patterns. Adjust the seam allowance setting. 
Otherwise, increase the spacing between patterns.
Scanning error occurred.
Turn the machine off.Turn the machine off, then on again, and then try performing 
the operation again.
The data cannot be deleted.The USB flash drive being used may not be usable with this 
machine. If unplugging the USB flash drive and performing 
the operation again causes the message to appear again, 
replace the USB flash drive. For information about USB flash 
drive compatible with this machine, visit our website 
“ http://solutions.brother.com ”.
The data cannot be read.
The data cannot be saved.
The mat cannot be recognized.
The mat will unload.
A mat that cannot be recognized has been inserted. If a mat 
designed specifically for this machine is not being used, use 
the specially designed mat.
Clean the dotted marks at the edge of the mat and their 
surrounding area. If the mat is still not recognized, replace 
the mat with a new one.
There are some patterns which cannot add seam allowance.The seam allowance settings cannot be specified for 
complex pattern shapes. Select a pattern with a simple 
shape.
Expanding the seam allowance (shadow) to 2 mm or more 
may help.
There are some patterns which cannot set cutting distance 
from the outline.
There is a pattern included that cannot be saved to USB 
media.
Save the pattern in the machine’s memory.Depending on the pattern, it may not be possible to save it to 
a USB flash drive.
There is a pattern out of the effective area. The pattern 
cannot be cut or drawn.
OK to continue?
There is a pattern(s) outside of the cutting area.
If the pattern(s) outside of the cutting area need(s) not to be 
cut out or drawn, continue the operation.
To cut out or draw the pattern(s) outside of the area, increase 
the setting for “Cut Area”, or move the pattern(s) into the area 
specified with “Cut Area” (page 23).
This data is too complicated and cannot be converted.When your are welding or unifying patterns:
Reduce the number of patterns arranged or change the 
patterns to ones with simple designs.
This mat cannot be used.The mat is one that cannot be used with the function being 
performed. Replace the mat.
Error MessagesCauses / Solutions 
						

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Using a USB flash drive, the machine’s software can 
be upgraded. For upgrade information, refer to 
details posted on the Brother Solutions Center (http://
solutions.brother.com/). If an upgrade file is posted, 
download the file, and then upgrade the machine 
according to the following procedure.
aWhile holding down   in the operation 
panel, press   to turn on the machine.
bPlug the USB flash drive containing the upgrade 
file into the USB port on this machine.
The USB flash drive must not contain any data other 
than the upgrade file. Otherwise, the machine may 
stop operating correctly.
Note
• This machine is incompatible with a USB hub. Plug the USB flash drive directly into the USB 
port.
cTouch the “Update” key to start the upgrade.
XWhen upgrading is finished, the completion 
message appears.
dUnplug the USB flash drive from the port.
eTurn the machine off, then on again. The following are available as optional accessories 
to be purchased separately.
* Contact the retailer who sold you this machine or 
the nearest authorized service center.
UPGRADING THE SOFTWAREOPTIONAL ACCESSORIES
1. 2.3.
4. 5.6.
7. 8.9.
10. 11.12.
13. 14.15.
No. Part Name Part Code
1Low tack adhesive mat 12" × 12" 
(305 mm × 305 mm) (turquoise) CAMATP12
2 Low tack adhesive mat 12" × 24" 
(305 mm × 610 mm) (turquoise)
CAMATP24
3 Standard cut blade holder 
(turquoise) (with no blade) CAHLP1
4 Standard cut blade CABLDP1
5 Scanning mat 12" × 12" 
(305 mm × 305 mm)
CAMATS12
6 Standard mat 12" × 12" 
(305 mm × 305 mm) 
(turquoise and purple) CAMATF12
7 Standard mat 12" × 24" 
(305 mm × 610 mm) 
(turquoise and purple)
CAMATF24
8 Deep cut blade holder (purple) 
(with no blade)
CAHLF1
9 Deep cut blade CABLDF1
10 Pen holder CAPENHL1
11 Color pen set CAPEN1
12 Erasable pen set CAPEN2
13 Contents USB *
14 Iron-on fabric appliqué contact 
sheet (white backing) CASTBL1
15 High tack adhesive fabric support 
sheet (light blue backing)
CASTBL2 
						

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A
Advanced (art category) pattern cutting ...................... 27
Auto shutdown ..................................................... 23, 24
B
Background ................................................................. 23
Background scanning .................................................. 38
Basic pattern cutting
 ................................................... 25
Blade extension .................................................... 18, 22
Buzzer sound ............................................................... 23
C
Carriage .................................................................. 9, 19
Character input functions ............................................ 40
Cleaning
 ....................................................................... 58
Cut area ................................................................ 23, 35
Cut pressure .................................................. 18, 23, 27
Cut speed
 ............................................................. 23, 27
Cutting around drawings ............................................. 44
Cutting blade replacement .......................................... 56
Cutting line
 ................................................................... 50
D
DC power jack ........................................................ 9, 59
Deep cut blade
 ............................................................ 17
Direct cut ..................................................................... 47
Draw pressure ...................................................... 23, 44
Draw speed
 ........................................................... 23, 44
Draw/cut selection screen ........................................... 27
Drawing functions ........................................................ 43
E
Error messages ............................................................ 64
F
Feed slot ................................................................. 9, 20
H
High tack adhesive fabric support sheet ..................... 13
Holder lock lever
 ..................................................... 9, 19
Holder setting .............................................................. 19
Home screen ........................................................ 11, 25
I
Image editing screen ............................................ 50, 52
Image trim screen ................................................. 48, 49
Iron-on fabric appliqué contact sheet
 ......................... 15
L
Language ..................................................................... 23
Layout editing functions
 .............................................. 35
Layout Interval ............................................................. 24
Low tack adhesive mat ................................................ 12
M
Main power on/off ....................................................... 10
Main power switch ................................................ 11, 25
Mat loading
 .................................................................. 20
Mat unloading .............................................................. 21
O
Opening screen .................................................... 11, 24 Operation panel
 ...................................................... 9, 10
Optional accessories
 ...................................................66
Outline distance ........................................................... 49
Outlining and framing .................................................. 49
P
Parts and functions ........................................................ 9
Pattern category selection screen ............................... 25
Pattern editing functions
 .............................................. 33
Pattern editing screen ........................................... 25, 33
Pattern layout screen ............................................ 26, 35
“Pattern” mode
 .............................................................. 8
Pattern piece editing screen ................................. 29, 34
Pattern piece list screen .............................................. 28
Pattern selection screen
 ....................................... 25, 28
Pattern sizing screen ...................................................28
Pattern sub-category selection screen ........................ 28
Picture editing
 .............................................................. 52
R
Recalling ...................................................................... 41
Replacement criteria
 .................................................... 56
Required material condition (cutting/drawing) ............. 11
Required material condition (scanning) ................ 47, 54
S
Saving .......................................................................... 41
“Scan” mode .......................................................... 8, 47
Scan to cut data
 .......................................................... 50
Scan to USB ................................................................ 54
Seam allowance ............................................. 24, 34, 44
Settings screen
 ............................................................ 23
Software upgrade ........................................................ 66
Standard cut blade ...................................................... 12
Standard scale settings
 ............................................... 18
T
Touch screen calibration ............................................. 60
Trial cutting
 .................................................................. 19
Troubleshooting ........................................................... 61
U
Unifying ........................................................................36
Unit .............................................................................. 23
USB port .......................................................... 9, 41, 66
INDEX