Canon cinema EOS C300 Mark II User Manual

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When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, 
the connection is lost, or other problems occur.
 When using a Wi-Fi network indoors, place the access point in the same room where you 
are using the camera.
 Place the access point in an open, unobstructed location, where people or objects do not 
come between it and the camera.
 Place the access point as close as possible to the camera. In particular, note that during 
outdoor use in poor weather, rain may absorb radio waves and disrupt the connection.
 If the transmission rate over a Wi-Fi network drops because of interference from the 
following electronic devices, switching to the 5 GHz band or to a different channel may 
solve the problem.
 Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this 
reason, the transmission rate may drop if there are nearby microwave ovens, cordless 
telephones, microphones, or similar devices operating on the same frequency band.
 If another access point operating on the same frequency band as the transmitter is used 
nearby, the transmission rate may drop.
 Check that there are no IP address conflicts among the devices connected to the same 
network.
 If multiple transmitters are connected to a single access point, connection speeds may be 
reduced.
 To reduce radio wave interference when there are multiple access points using IEEE 
802.11b/g or IEEE 802.11n (in the 2.4 GHz band), leave a gap of four channels between 
each wireless access point. For example, use channels 1, 6, and 11, channels 2, 7, and 
12, or channels 3, 8, and 13. If you can use IEEE 802.11a/n (in the 5 GHz band), switch to 
IEEE 802.11a/n and specify a different channel.
Precautions Regarding Wi-Fi 
Networks
Location of the access point (wireless router)
Nearby electronic devices
Using multiple transmitters/access points 
						

							
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Refer to this list when an error message is displayed on the camera’s screen. Messages are 
listed alphabetically.
If the problem persists, consult a Canon Service Center (listed on the back of the camera’s 
Instruction Manual).
Error Messages
A User is already accessing the server. Try again later.
  This message appears on the screen of the connected device. Another device 
connected to the network is already operating the camera.
X To use this device, first end the connection on the device accessing the camera and then 
touch Retry.
Check the device connected to the camera’s system extension terminal
  There’s a hardware problem with the transmitter.
X Try turning the camera off, removing and reattaching the transmitter and then turning the 
camera on again. If the problem persists, consult a Canon Service Center.
Check the network configuration
  The camera could not connect to the network using the current settings.
X Check that the network settings are correctly configured ( A21).
Cover is open
  The SD card compartment cover was opened while the SD card was being 
accessed.
X Stop the Wi-Fi function in use and end the network connection.
IP address conflict
  Another device on the same network has the same IP address assigned to the 
camera.
X Change the IP address of the conflicting device or the camera.
Multiple access points detected. Try the operation again.
  There are multiple access points sending out a WPS signal at the same time.
X Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for 
Access Points] option ( A7).
No access points found
  The camera searched for active Wi-Fi networks (access points) in the area but 
none were found.
X Make sure the access point is working correctly and try connecting again.
  The Wi-Fi network is operating in stealth mode.
X Deactivate the stealth function in the access point’s settings.
  The camera may not be able to find the Wi-Fi network if MAC address filtering is 
activated.
X Check the [Network Settings 3/4] status screen ( A21) and make sure to add the 
camera’s MAC address to the list of approved wireless devices in the access point’s 
settings. 
						

							
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Error Messages
Unable to complete WPS.      The access point’s encryption method is set to [WEP]. Wi-Fi Protected Setup 
(WPS) cannot connect to access points set to this encryption method.
X Change the access point’s encryption me thod or use another connection method (A7).
Unable to complete WPS.    Try the operation again.
  More than 2 minutes passed between activating WPS on the access point and 
selecting [OK] on the camera.
X Start over the WPS procedure from the beginning.
  The WPS button was not held down long enough.
X Refer to the instruction manual of your wireless router. When using WPS to make a 
wireless connection, keep the WPS button hel d down until the wireless router’s WPS 
function is activated.
Unable to connect
  Could not connect to the access point or network device selected.
  Cordless phones, microwave  ovens, refrigerators and other appliances may 
interfere with the wireless signal.
X Try using the camera in a location farther away from such appliances.
Unable to obtain an IP address
X If you are not using a DHCP server, connect  using the [Manual] option and enter the IP 
address using the [Manual] option ( A15).
X Turn on the DHCP server. If it is already  on, make sure it is functioning properly.
X Make sure the address range for the DHCP server is sufficient.
WFT Error     Check the Wi-Fi settings.
  Some of the network settings saved in the camera are not compatible with the 
transmitter attached.
X Change the network settings or reset all the camera’s settings to use the default network 
settings.
Wi-Fi authentication unsuccessful X Check the access point’s authentication/encryption method and encryption key and 
change the camera’s network settings ( A5) as necessary.
Wi-Fi error.    Incorrect authentication method.
X Check the access point’s authentication/encryption method and change the camera’s 
network settings ( A5) as necessary.
Wi-Fi error.    Incorrect encryption key.
  When the authentication mode was set to [WPA-PSK] or [WPA2-PSK], or the 
encryption method was set to [WEP], the encryption key (WEP index) entered or 
its length (number of characters) is incorrect. 
X When entering ASCII characters, enter 5 charac ters (64-bit encoding) or 13 characters 
(128-bit encoding). When entering  hexadecimal characters, enter 10 characters (64-bit 
encoding) or 26 characters (128-bit encoding). 
						

							
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Error MessagesWi-Fi error.    Incorrect encryption method. X Make sure the camera and access point are using the same authentication/encryption 
method.
Wireless communication cannot be used while the wireless microphone is attached
  Wi-Fi connections cannot be used while an optional WM-V1 Wireless Microphone 
is attached to the camera.
X Disconnect the WM-V1 from the camera and turn it off. 
						

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Index
A
Access point .......................................... 2, 11
Area of use .... Areas of Use and Restrictions
Attaching to a camera ................................. 4
Authentication............................................ 15
B
Browser Remote............................ 18, 19, 24
Button connection mode............................ 12
C
Camera Access Point .................................. 9
Camera ID ................................................. 18
Camera Settings........................................ 18
Channel ......... Areas of Use and Restrictions
Connection .................................................. 7
E
Encryption ................................................. 15
I
IEEE 802.11a/b/g/n
...................... Areas of Use and Restrictions
Infrastructure ............................................. 11
IP address ................................................. 16
M
MAC address....................................... 21, 32
Media server.............................................. 27
Messages .................................................. 32
N
Network ................................................. 7, 31
Network configuration.......................... 17, 27
P
Password ............................................ 19, 25
PIN code connection mode ....................... 13
Port number .............................................. 18
R
Router ................................................... 7, 31
S
Search for access points....................... 7, 14
Shared key ................................................ 15
SSID.................................................... 14, 15
Status screens .......................................... 21
Stealth functions ....................................... 15
Subnet mask ............................................. 16
T
TCP/IP settings ................................... 16, 21
TKIP .......................................................... 15
Troubleshooting ........................................ 30
U
URL ........................................................... 24
User name .......................................... 19, 25
Users Settings........................................... 19
W
Web browser ............................................. 24
WEP .......................................................... 15
Wi-Fi specification
.......................Areas of Use and Restrictions
WPA-PSK, WPA2-PSK ............................. 15
WPS (Wi-Fi Protected Setup) ................... 12 
						

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 Windows and Microsoft are trademarks or registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
 Wi-Fi is a registered trademark of the Wi-Fi Alliance.
 Wi-Fi Certified, WPA, WPA2, and the Wi-Fi Certified logo are trademarks of the Wi-Fi 
Alliance.
 WPS as used on the camera’s settings, onscreen displays and in this guide signifies 
Wi-Fi Protected Setup. 
 JavaScript is a trademark or registered trademark of Oracle Corporation, its affiliates or 
subsidiaries in the United States and other countries.
 All other corporate and brand names in this guide are trademarks or registered 
trademarks of their respective owners. 
						

							DIE-0478-000 © CANON INC. 2015
The information in this guide is current as of July 2015. For information on using the transmitter with 
accessories introduced after this date, contact your nearest Canon Service Center.