Canon I Sensys Lbp6030 User Guide

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Clearing Paper Jams
If  paper  jams,   is  displayed in the  Printer Status Window.  Use  the  following  procedure to  remove  the  jammed
paper.  Before starting, carefully read  the  safety instructions in Important  Safety Instructions .
When  removing the jammed paper,  do not turn  OFF  the machine
Turning OFF  the  machine deletes the  data that  is  being printed.
If paper  tears
Remove all the  paper  fragments to  prevent  them from becoming  jammed.
If paper  jams  repeatedly
Tap the  paper  stack  on  a flat  surface to  even the  edges of the  paper  before loading  it into the  machine.
Check that  the  paper  is  appropriate for  the  machine. 
Paper
Check that  no  jammed paper  fragments remain in the  machine.
Do  not forcibly  remove  jammed paper  from the machine
Forcibly removing the  paper  may  damage  parts in the  machine. If  you are  not  able  to  remove  the  paper,  contact your local
authorized  Canon  dealer or the  Canon  help line. When a Problem Cannot Be Solved
If  you click [Troubleshooting Details],  you can display the  same troubleshooting methods that  are  described in this manual.
If  there is  paper  loaded  in the  multi -purpose tray, remove  it first.  If  the  jammed paper  cannot  be removed easily, do not  try to  pull it
out  forcibly. Proceed to  the  next step.
Gently pull out the paper.
Pull  the  paper  straight  out.
How to  Clear Paper Jams
1
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							Check  whether paper  is  jammed inside the machine.
1Open  the top cover.
2Remove the toner  cartridge.
3Gently  pull  out  the paper.Hold  both  edges of the  paper,  pull the  leading  edge of the  paper  down, and  then  pull it out.
4Replace  the toner  cartridge.Align with the  toner cartridge  guide (
), and  push  firmly all the  way  in.
5Close  the top cover.
The paper  jam message disappears,  and  the  machine is  ready to  print.  
2
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When an Error Message Appears
An  error  message appears in the  Printer Status Window  when there is  a problem with print processing,  when the  machine cannot
communicate,  or when some  other problem prevents normal operation. See the  following  list  for  more information  about  error  messages.
Cannot  Communicate with Printer
Bidirectional  communication is  not  enabled.
Enable bidirectional communication,  and  restart the  computer. 
Checking Bidirectional  Communication
In a terminal connection environment, the machine is  redirected  and  a setting problem prevents
communication. If  the  machine has been redirected in a terminal  connection environment, such as a remote desktop application or
XenAPP (MetaFrame), there may  be a problem with firewall  or other settings that  prevents communication with the
machine. Check the  communication settings of the  server  and  client. For details, contact your network administrator.
Cannot  Communicate with Server
Your  computer is  not  connected  to the print  server.Make  the  proper connection between  your computer  and  the  print server.
The print  server is  not  running. Start the  print server.
The machine is  not  shared. Make  the  proper printer sharing  settings.  
Printer Driver  Installation  Guide
You lack user  rights to connect  to the print  server. Ask the  administrator of the  print server  to  change your user  rights.
[Network discovery] is  not  enabled. (Windows Vista/7/8/Server 2008/Server 2012) Enable [Network  discovery]. 
Enabling  [Network discovery]
Check Paper
The paper size that was  set  in the printer  driver is  different from the paper size of the last print  job.When  you try printing with the  machine after changing  the  paper  size setting, this message is  displayed to  prompt you
to  check  the  paper  size. Check the  size of the  paper  that  is  loaded  in the  multi -purpose tray.
When the paper size specified  in the printer  driver matches,  or when you want to print  using the currently
loaded paper
Without  loading  new paper,  press the  
(Paper) key, or click  in the  Printer Status Window.
When the paper size specified  in the printer  driver does not  match
Load  paper  of the  specified size, and  press the  
(Paper) key  on  the  machine. 
Loading Paper in the Multi- Purpose Tray
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							Check Printed Output
The job  may not  be printed normally.
can be clicked  to  continue printing.  If  you continue printing and  the  results are  not  satisfactory,  print the  job
again.
Check Printer
The toner  cartridge is  not  set.
Set the  toner cartridge  correctly. 
How to Replace  Toner  Cartridges
There is  paper from a paper jam left inside the machine. Thoroughly check  for  fragments of paper  that  may  be left  inside the  machine. If  you find any, remove  them. If  the
paper  is  difficult  to  remove, do not  try to  forcibly pull it out  of the  machine. Follow  the  instructions in the  manual  to
remove  paper.
Clearing Paper Jams
Communication  Error
The machine is  not  connected  with a USB cable.Connect  the  machine to  your computer  using a USB  cable.
Printer Driver  Installation  Guide
The machine is  not  turned ON. The 
(Power) indicator does not  light if  the  machine is  not  turned ON. Turn  it ON. If  the  machine does not  respond
when you press the  power switch, check  to  make sure  that  the  power cord  is  connected correctly and  then  try again to
turn  the  power ON. 
Turning the Power  ON
Incompatible Printer
A  printer  other  than  this  machine is  connected.
Make  the  proper connection between  your computer  and  the  machine.
Connecting to a Wireless LAN
If  you are  not  sure  on  how to  make a USB  connection,  see  Printer Driver  Installation  Guide.
Incorrect Port
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							The machine is  connected  to an unsupported port.Check the  port. 
Checking the Printer Port
If the port you need is  not available
If  you are  using a network connection,  configure the  port. Configuring  Printer Ports
If  you are  using a USB  connection,  reinstall the  printer driver. Printer Driver  Installation  Guide
Insufficient Printer Memory
The document being printed contains a page with a very  large  amount of data.
This machine cannot  print the  data. Click 
 to  cancel the  print job.
Network Communication  Error
The machine is  not  connected  via the network.Make  the  proper network connection between  your computer  and  the  machine. 
Connecting to a Wireless LAN
The machine is  not  turned ON. The 
(Power) indicator does not  light if  the  machine is  not  turned ON. Turn  it ON. If  the  machine does not  respond
when you press the  power switch, check  to  make sure  that  the  power cord  is  connected correctly and  then  try again to
turn  the  power ON. 
Turning the Power  ON
Communication is  restricted by a firewall. Ask the  system manager of the  machine about  the  problem.
Restricting Communication by Using  Firewalls
If  the  machine cannot  be accessed because  of incorrect  settings,  use the  
(Wi -Fi) key  to  initialize the  system
management  settings.
Initializing  by Using  the Wi - Fi Key
Out  of Paper or Paper Could Not be Fed
There is  no  paper in the multi- purpose  tray.  Or the paper could not  be fed.
Set the  paper  correctly, and  then  press the  
(Paper) key  on  the  machine. 
Loading Paper in the Multi- Purpose Tray
Paper Jam inside Printer
There is  a paper jam inside the machine.Do not  try to  forcibly pull jammed paper  out  of the  machine. Follow  the  instructions in the  manual  to  remove  paper.  
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							Clearing Paper Jams
Service  Error
An error has occurred  inside the machine.Turn  OFF  the  machine, wait  for  at least  10 seconds,  and  turn  it back ON. If  the  message does not  reappear,  you can
continue using the  machine.
If  the  same message reappears  after you turn  the  power back ON, turn  the  power OFF, unplug the  power plug from
the  AC power outlet and  contact your local authorized  Canon  dealer.  Make  a note of the  error  code that  is  displayed,
and  have it ready when you contact your local authorized  Canon  dealer.
Top Cover Open
The top cover  is  not  completely shut.Shut the  top  cover firmly.
If  the  top  cover will  not  close completely, check  to  make sure  that  the  toner cartridge  has been pushed  all the
way  in.
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Common Problems
If  you encounter problems when using the  machine, check  the  items in this section  before contacting us. If  the  problems persist, contact
your local authorized  Canon  dealer or the  Canon  help line.
Is the machine turned ON ?  / Is the power cord  connected ?The 
(Power) indicator does not  light if  the  machine is  not  turned ON. If  the  machine does not  respond when you press the
power switch, check  to  make sure  that  the  power cord  is  connected correctly and  then  try again to  turn  the  power ON. 
Turning the Power  ON
Is the machine connected  via wireless LAN (LBP6030w only)  or a USB cable?
Check whether  the  machine is  connected correctly. In the  case  of wireless LAN, check  whether  the  
(Wi -Fi) indicator is  lit. If
it is  not  lit, the  machine is  not  connected via  wireless LAN. 
When the machine cannot connect  to the wireless LAN
Does  the Printer Status Window  display an error message ?
If  a problem occurs, a message is  displayed in the  window. 
Printer Status WindowWhen an Error  Message Appears
If a problem  persists  even after checking
Click the  link  that  corresponds to  the  problem.
Installation/Settings Problems
Printing Problems
Check the Following
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Installation/Settings Problems
Together with this section, see  Common  Problems.
Problems with the Wireless LAN Connection (LBP6030w)
Problems with the USB Connection
Problems via the Print Server
Remote  UI is  not  displayed.
The 
(Wi -Fi) indicator lights if  a connection has been established.  Check whether  it is  lit, and  whether  IP  addresses are
correct.  Then  try to  start the  Remote  UI again.  
Front  SideViewing Network Settings
Are  you using a proxy server ?  If  you are  using a proxy server, add  the  machine's  IP  address to  the  [Exceptions] list  (addresses
that  do not  use the  proxy server) in the  Web browser's proxy settings dialog.
Is  communication on  your computer  restricted  by a firewall ?  If  the  Remote  UI cannot  be displayed because  of incorrect
settings,  use the  
(Wi -Fi) key  to  initialize the  system management  settings.Restricting Communication by Using  FirewallsInitializing  by Using  the Wi - Fi Key
A  connection to a network cannot be established.
Check whether  the  machine is  properly  installed and  ready to  connect to  the  network. 
When the machine cannot connect  to the wireless LAN
You are unsure of the IP address that was  set.
Viewing Network Settings
When  the machine cannot connect to the wireless LAN
Check the status  of your  computer
Have  the  settings of the  computer  and  the  wireless router  been completed?
Are  the  cables of the  wireless router  (including  the  power cord  and  LAN cable) correctly plugged in?
Is  the  wireless router  turned ON?
If the problem persists even after  checking the above: Turn  OFF  all of the  devices,  and  then  turn  them ON again.
Wait for  a while, and  try again to  connect to  the  network.
Check whether the machine is  turned ON
The 
(Power) indicator does not  light if  the  machine is  not  turned ON.
If  the  machine is  turned ON, turn  it OFF, and  then  turn  it back ON.
Check the installation  site of the machine and  the wireless router
Is  the  machine too far from the  wireless router ?
Are  there any obstacles such as walls between  the  machine and  the  wireless router ?
Are  there any appliances such as microwave  ovens  or digital cordless  phones that  emit  radio waves near  the
machine?
Problems with the Wireless  LAN Connection (LBP6030w)
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							Reset  the wireless LAN settings
Connecting to a Wireless LAN
When  you need to manually  set up the connection
If  the  wireless router  is  set up  as described below, enter the  required information  manually.The stealth function is  enabled.
ANY connection refusal is  enabled.
The WEP key  number to  use is  set to  a number from 2  to  4.
The automatically generated  WEP key  (hexadecimal) is  selected.
A function in which the wireless  router refuses  the connection if the SSID  of the device  to  be  connected  is set to  "ANY" or  is  blank.
When  you need to change the settings  of the wireless router
If  the  wireless router  is  set up  as described below, change the  settings of the  router.
MAC address filtering  is  enabled.
When  only IEEE  802.11n  is  used for  the  wireless communication,  WEP is  selected or the  WPA/WPA2 encryption method is
set to  TKIP.
Communication is  not  possible.Exchange the  USB  cable. If  the  USB  cable is  a long one, exchange  it for  a shorter one.
If  you are  using a USB  hub,  connect the  machine directly  to  your computer  using a USB  cable.
You cannot find  the print  server to connect  to.Are  the  print server  and  computer  connected correctly?
Is  the  print server  running ?
Do you have user  rights  to  connect to  the  print server ?  If  you are  not  sure,  consult the  print server's  administrator.
Is  [Network  discovery] enabled ?  (Windows Vista/7/8/Server 2008/Server  2012)
Enabling  [Network discovery]
You cannot connect  to a shared printer.On the  network, does the  machine appear  among the  printers of the  print server ?  If  it is  not  displayed,  contact the  network or
server  administrator. 
Displaying Shared Printers in the Print Server
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Problems with the USB Connection
Problems via the Print Server
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Printing Problems
Together with this section, see  Common  Problems. For problems related to  connection with the  computer, seeInstallation/Settings Problems .
Printing results  are not  satisfactory, or the paper is  curled or wrinkled.
When You Cannot Print Properly
You cannot print.
Can  you print a Windows  test page?  If  you can print a Windows  test page, there is  no  problem with the  machine or the  printer
driver. Check the  print settings of your application.  
Printing a Test  Page in Windows
If  you cannot  print a test page, check  the  following  according to  your environment.
Wireless LAN connection
USB  connection
Check the  connection status (signal strength) of the  wireless LAN.Viewing Network Settings
If  the  connection is  poor,  try the  following. Change  the  channel of your wireless LAN router. If  you have more than one router, set the  channels to  be at least
five channels apart.
If  you can change the  radio output power of your wireless LAN router, raise the  output power.
If  your computer  is  connected to  the  wireless LAN, are  the  computer  and  this machine using the  same wireless LAN
router  SSID ?  If  they are  different, reset the  wireless LAN connection settings of this machine.
Viewing Network SettingsChecking the SSID to Which  Your  Computer Is ConnectedConnecting to a Wireless LAN
When you reset wireless LAN connection settings When  making  settings with the  MF/LBP  Network Setup  Tool,  select [Easy Setup] 
[My wireless LAN access point
does not  have a WPS button or I cannot  find the  button].
As the  wireless LAN router, select the  one with the  SSID  to  which the  computer  is  connected.
Have  you selected the  correct port?  If  there is  no  port to  use, create a port.
Checking the Printer PortConfiguring  Printer Ports
Is  communication on  your computer  restricted  by a firewall ?  If  the  machine cannot  be accessed because  of incorrect
settings,  use the  
(Wi -Fi) key  to  initialize the  system management  settings.Restricting Communication by Using  FirewallsInitializing  by Using  the Wi - Fi Key
Disable security software  and  other resident software.
Reinstall the  printer driver.
Printer Driver  Installation  Guide
Can  you print from other computers on  the  network?  If  you also  cannot  print from other computers, contact your local
authorized  Canon  dealer or the  Canon  help line.
Have  you selected the  correct port?  If  there is  no  port to  use or you are  not  sure,  reinstall the  printer driver. When
you reinstall the  printer driver, the  correct port is  created automatically.
Checking the Printer Port
Printer Driver  Installation  Guide
Is  bidirectional communication enabled ?  Enable bidirectional communication,  and  restart the  computer.
Checking Bidirectional  Communication
Disable security software  and  other resident software.
Connect  to  another USB  port on  the  computer.
Delete the  USB  class driver, and  then  reinstall the  printer driver.
Printer Driver  Installation  Guide
Can  you print from a USB  connection to  another computer ?  If  you also  cannot  print from other computers, contact
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