Canon network camera VBC300 User Manual

							
Appendix
Chapter  
						

							
4-2
Troubleshooting
Before you contact your Canon dealer or service outlet, check the items \
listed below. If a log
message is displayed, refer to the log message list for the log details \
and the appropriate response.
The VB-C300 does not start up.
● When using a PoE HUB, Check that the LAN cable is connected properly.
● If you are using the AC Adapter (optional), check that the AC Adapter \
is connected properly.
●  Power Off then On the camera ( →d Start Guide P.2-5).
VBSetup.exe does not work.
●Check that the LAN cable is connected properly.
● Power Off then On the camera ( →d Start Guide P.2-5). The camera stops responding
to VBSetup.exe in 20 minutes after power-on.
● Check that the PC where VBSetup.exe is running is connected to the same \
segment of
the LAN as the camera.
● VBSetup.exe may not run on Windows XP SP2. In this case, see “Note on\
 Windows XP
SP2” ( →P.1-2). This Note holds true for users who have enabled the Windows Fir\
ewall
settings with Windows Server 2003 Standard Edition (SP1).
The VB-C300 top page does not appear.
● Check that the LAN cable is connected properly.
● Check that the network for the camera is set properly. In particular, ch\
eck that the IP
address, subnet mask, and default gateway address are set to values avai\
lable for the
current network.
● If the IP address has been changed, the new IP address will not take eff\
ect until the
camera is rebooted.
● Check if the URL (i.e., IP address of the camera) you entered in the W\
eb browser is
correct ( → P.1-3, 1-7).
The video does not appear.
●If the video quality is poor, check the video quality setting of the cam\
era ( → P.1-8). Also
check the display color quality setting of the PC where the Viewer is ru\
nning.
● Up to 15 Viewers can access the camera simultaneously. If this limit has\
 been exceeded,
a message appears instead of video.
I can’t control the camera.
● Anyone who connects to the NC Viewer as the Administrator occupies camer\
a control.
Therefore, if you are connecting the NC Viewer as a Authorized user, you\
 cannot get
camera control until the Administrator releases it. See your system admi\
nistrator
( →  P.3-9).  
						

							
4-3
Appendix
The viewer is disconnected.
● Check that the network or PC is working property.
●  Reboot the PC and reconnect to the camera.
I forgot the password.
● You can initialize all the settings by using the Reset switch ( → P.4-9). The initialized
password is “VB-C300.” However, all the network settings including\
 the IP address and
subnet mask are also initialized and need to be set again.
Troubleshooting  
						

							
4-4
The VB-C300 Log Messages
The log messages are classified into the following five categories.
Log Messages
■ Camera Messages
● A001  Camera start failure (crit)
● A002  Protocol initialization failure (err)
● A011 Camera control device error (warning)
● A012 WebView Livescope client start and stop (info)
● A016 Video data transmission quantity (info)
Classification Level Error levelcrit Error A critical failure at software level (task stops).err Error A failure affecting camera operation (task continues).warning Warning A failure not affecting the camera operation.notice Warning A failure external to the system.info Information Information concerning normal operation.
Message no %1 installed%1 sources | protocolsExplanation Camera failed to capture images or initialize the protocol and could not\
 start.Countermeasure Reboot the camera. If the problem persists, it is a camera failure. Call\
 for service.
Message %1 protocol not installed%1 Protocol type (LS/H)Explanation The camera failed to initialize the WebView. Configuration data may be d\
estroyed.Countermeasure Restore the factory default settings or press the Reset switch.
Message %1@%2 %3%1 Client type (LS/H)%2 Client host IP address%3 connected | closedExplanation The HTTP WebView client (LS/H) has started or stopped.
Message %1@%2 %3 frames / %4 bytes in %5 seconds%1 Client type (LS/H)%2 Client host IP address%3 Number of frames%4 Number of bytes%5 Video transmission periodExplanation This message indicates the results of video transmission to the client.
Message %1 malfunction (%2)%1 Camera type (Canon VB-C300NA | Canon VB-C300PA)%2 Error (read | write | timeout | ...)Explanation An I/O error for the camera control device has occurred.Countermeasure If the problem persists, it is a camera failure. Call for service.  
						

							
4-5
Appendix
●A023 Contact input change detection (err)
● A201 Registered panorama image failure (warning)
■ Audio Server Messages
● B001 Audio server start and stop (info)
● B011 Audio client start (info)
Message a %1 detected at In%2%1 Contact input change (front-edge | rear-edge)%2 Contact input terminal number (1-2)Explanation Input change at the contact input terminal In1/In2 has been detected.  “\
front-edge” means change
from Off to On, “rear-edge” means change from On to Off, “pulse\
” means change from Off to On to
Off, and “notch” means change from On to Off to On. “pulse” \
and “notch” indicate a short On/Off
(shorter than approximately 100 ms) detected during On/Off period.
Message %1 wvaudio%1 starting | shutdownExplanation The Audio Server has started or stopped.
Message [%1] %2 connected n=%3%1 Client type (send | recv)%2 Client host IP address%3 Total number of clientsExplanation An audio client has been connected to the Audio Server.
Log Messages
Message corrupt panorama image %1%1 File name of the panorama image (e.g., camera1.jpg)Explanation A registered panorama image cannot be displayed.Countermeasure Register a correct panorama image.
●B012 Audio client stop (info)
● B101 Abnormal request received (notice)
● B102 Client connection rejected (notice)
Message [%1] %2 closed [%3]%1 Client type (send | recv)%2 Client host IP address%3 Disconnection type (active | passive | senderr)Explanation An audio client has been disconnected from the Audio Server.
Message %1 unusual request [%2]%1 Client host IP address%2 Error type (400 | 404 | ...)Explanation A request has been rejected due to a command error (400) or parameter \
error (404).
Message %1 request denied [%2]%1 Client host IP address%2 Rejection type (41 | 43 | ...)Explanation A client  connection request has been rejected due to an authentication error (41\
), resource shortage
(43), specification of an unsupported codec (45), specification of a\
n unsupported stream (46),
restriction on the number of clients (49), operation mode (4a).
Countermeasure 41: Check the user name, password, or user list. 43: Reconnect or reboot\
 the camera. 45 - 46: Use
supported client software. 49: Check the number of clients. 4a: Check th\
at use of the Audio Server
is allowed.  
						

							
4-6
Log Messages
●B103 Client forcibly disconnected (notice)
● B301 Transmission audio device error (err)
● B401 Audio device initialization failed (crit)
● B402 Audio Server initialization failed (crit)
● B403 Setting change failed (crit)
■ System Log Messages
● S004 System start and stop (info)
● S005 System setting changed (info)
● H043 User specification error (notice)
Message %1 request denied [%2]%1 Client host IP address%2 Rejection type (41 | 43 | ...)Explanation Although connection was allowed at the start of session, the settings ha\
ve been changed to ban
the client access and the client has been forcibly disconnected from the\
 Audio Server (the rejection
types are the same as B102).
Message cannot use audio device for tx [%1 : %2]%1 Error process (ld | buff)%2 Error numberExplanation An audio device error has been detected.Countermeasure Reboot the Camera. If the problem persists, it is an Audio Device failur\
e. Call for service.
Message audio device initialization error [%1]%1 Error numberExplanation The Audio device failed to initialize itself.  The Audio Server stops.Countermeasure Reboot the Camera. If the problem persists, it is an Audio Device failur\
e.  Call for service.
Message wvaudio initialization error [%1]%1 Error numberExplanation The Audio Server failed to initialize itself.  The Audio Server stops.Countermeasure Reboot the Camera. If the problem persists, it is an Audio Server failur\
e. Call for service.
Message cannot set config [%1]%1 Error numberExplanation Update of settings failed.  The Audio Server stops.Countermeasure Reboot the Camera. If the problem persists, it is an Audio Server failur\
e. Call for service.
Message %1 webview%1 Start (starting) or stop (stopping)Explanation This message indicates start or stop of the Video Server (webview).
Message %1: user %2 not found: %3%1 Client host IP address%2 User Name%3 URLExplanation An unknown user has been specified in user authentication.
Message System settings updatedExplanation The settings have been changed without reboot.  
						

							
4-7
Appendix
Log Messages
●H044 Password specification error (notice)
Message %1: user %2: password mismatch: %3%1 Client host IP address%2 User Name%3 URLExplanation An incorrect password has been specified in user authentication.  
						

							
4-8
1. Start the Web browser and access theSettings Title Page.
The VB-C300’s IP address, user name, and
administration password are required to
display the Settings Title Page ( → P.1-3).
2. Click “Administration Tools” on the
Settings Title Page.
The Administration Tools page appears.
3. Click “Restore” of the Restore Settings.
When the “Restore” button is clicked, the
confirmation message appears. Click “OK ” to
restore to the factory default settings.
4. All settings in the VB-C300 will be returned to the factory default sett\
ings.
All the settings of the camera except for the Administrator password, ne\
twork-related settings
(i.e., IP address, subnet mask and default gateway address) date, time\
, and time zone are
returned to the factory default settings.
Restoring the Factory Default Settings
Since the VB-C300 supports various functions, it is recommended to take \
a note of set values for
each function. If you want to redo the settings from the beginning becau\
se you have forgotten
them or for some other reason, first restore the factory default setting\
s.
* Refer to P.4-12 for the factory default settings.
Restoring the Factory Default Settings via the Administration Tools Page\
 using Web Browser
Note
●Never power off the camera while the restore operation is in progress. P\
owering
off before completion may prevent it from starting up properly.
● Once you click “OK”, the process cannot be cancelled.  
						

							
4-9
Appendix
Initializing the Camera from the Reset Switch
If you have forgotten the IP address or Administrator password of the VB\
-C300, you cannot use it
via the network. In this case, press the Reset switch at the bottom of t\
he unit.
1. Power off the camera.
Refer to “Turning the Power ON and OFF” (→d Start Guide P.2-5) for how to power on or off
the camera.
2. Press and hold the Reset switch and power on the camera, then hold the Reset switch for at least five seconds.
The Reset switch is located toward the rear on the bottom. Use a thin ti\
pped object to press
the Reset switch.
All settings except for the date, time, and time zone in the VB-C300 wil\
l be initialized.
Note
If you use the Reset switch to initialize the VB-C300, all the settings \
of the camera
including the network-related settings (i.e., IP address, subnet mask, \
and default
gateway address) are initialized. Therefore, you cannot use the camera \
from the PC
connected to the camera via the network after reset. Set the IP address \
and other
network parameters for your environment using VBSetup.exe on the supplie\
d Setup
CD-ROM ( →d Start Guide P.2-7).
Restoring the Factory Default Settings  
						

							
4-10
Note
During initializing,
●The camera faces to the front and returns to the former position. If you\
 are using
network recording software (e.g., VK-64), video is recorded during ini\
tialization.
● The Viewer displays captured video.
● Even if you have camera control, initialization takes precedence.
● You cannot shoot a panorama image.
● Never touch the camera head during initialization. If you do this, the h\
ead position
may not be initialized correctly, or other malfunctions may result.
If the preset position is misaligned, you can correct it by initializing\
 the camera head position.
When the camera head position is initialized, the camera head moves to f\
ace front, and then
moves back to the former position.
To Make Settings...
1. Start the Web browser and enter the following URL:
http://192.168.100.1/support/
* The underlined IP address is an example. You should enter your IP addr\
ess ( → P.1-7).
The VB-C300’s IP address, user name, and administrator password are r\
equired to display
the Initialize Camera Head Position Page ( → P.1-3).
2. Initialize from the Initialize Camera Head Position Page.
1 Initialize Camera Head Position
The camera head position is immediately initialized by clicking “Init\
ialize”.
3 Click “Initialize”.
The Camera Head position is initialized and a confirmation message is di\
splayed.
Click “OK” to end initialization.
Initializing the Camera Head Position
Initialization ends
Initialization starts
1