Canon network camera VBC50iVBC50iR User Manual

							
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Using the Picture Recording Function
Note
●When there is no more free space on the drive on which the files are sav\
ed, Log
S023 “Execution failure: Available space on the server gets low.” \
or D029 “Download
is aborted because of insufficient free space.” is output.
● If you specify settings to delete old data, please consider the possibil\
ity that the
images you have downloaded the previous day may also be deleted.
Using VBCollector
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Appendix
Chapter
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7-2
Troubleshooting
Before you contact your Canon dealer or service outlet, check the items \
listed below. If a log
message is displayed, refer to the log message list for the log details \
and the appropriate response.
The VB-C50i/VB-C50iR does not start up.
●Check that the AC cable is connected correctly.
● Switch the VB-C50i/VB-C50iR off and then on again ( → P.2-6).
VBSetup.exe does not work.
●Check that the LAN cable used for setup is connected correctly.
● Try turning off the power to the VB-C50i/VB-C50iR, then turning it on ag\
ain ( → P.2-6).
There will no longer be any effect on VBSetup.exe 20 minutes or more aft\
er power is
turned on.
● Check to see if the VB-C50i/VB-C50iR and the PC running VBSetup.exe are \
connected
to the same network segment.
● VB setup.exe may not run on Windows XP SP2. In that case, see “Using \
the VB-C50i/VB-
C50iR with Windows XP SP2” ( → P.1-6). This Note holds true for users who have turned
on Windows Firewall with Windows Server 2003 Standard Edition (SP1).
The VB-C50i/VB-C50iR sample page does not appear.
● Check that the LAN cable is connected correctly.
● Check that the VB-C50i/VB-C50iR network settings are correct. In particu\
lar, check that
the IP address, subnet mask and default gateway address settings are val\
id for the network
you are using.
● If you have changed the IP address, the new IP address does not take eff\
ect until the VB-
C50i/VB-C50iR is rebooted.
● If access control for the VB-C50i/VB-C50iR is being used, check the sett\
ings ( → P.3-21).
● Check that the IP address or URL settings in the viewer software are cor\
rect.
● When using the router’s NAT function, be sure the VB-C50i/VB-C50iR’\
s IP address in the
Web page is correct ( → P.5-26).
The video does not appear.
●Check that the viewer software is correctly installed ( → P.7-18). Please refer also to the
Viewer Software User’s Manual (Viewer-E.pdf) contained on the suppl\
ied CD-ROM.
● If the video quality is poor, check the quality settings on the VB-C50i/\
VB-C50iR ( → P.3-7).
Also, check settings such as the number of background colors as on the v\
iewer PC.
● You can limit the number of viewers that can access the VB-C50i/VB-C50iR\
 at the same
time. When this limit is exceeded, a message is displayed instead of a v\
ideo ( → P.3-16).
●
If you cannot see the video using the Viewer for Java, check your system\
 environment
such as the browser version ( → P.1-4). To use the Viewer for Java, you need to install Java
VM beforehand.
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7-3
Appendix
Troubleshooting
I forgot the password.
●All factory defaults settings can be restored by using the Reset switch \
( → P.7-22).  The
default administration password is “VB-C50i”. The VB-C50i/VB-C50iR\
’s settings will need
to be made again, since all network settings such as the IP addresses an\
d subnet masks
are also restored to the factory defaults. Saved web page data is also deleted.
I cannot record pictures or audio.
● The amount of data that can be recorded depends on the setting. Delete r\
ecorded files
that are no longer needed ( → P.3-29).
● Check that the camera is on and the cable has been connected properly.
● The audio recording function is available with two particular models ( → P.iii).
I can’t control the camera.
●Check to see if the camera angle is restricted to a preset ( → P.3-14).
Note
If you have a problem, consult the ReadMe also. The ReadMe file may cont\
ain
important information not included in this manual. Be sure to read the f\
ile.
The viewer is disconnected
●Check that the network or PC you are using is working properly.
● Reboot the PC and try connecting again.
I cannot play back audio.
●The audio file settings may be incorrect. Specify the settings again ( → P.4-61).
There are many recorded pictures than configured.
●If you set the recording interval of Motion Detection settings ( → P.4-47) longer than that
of External Device Input settings ( → P.4-55), the number of motion-triggered pictures
may be larger than configured.
Configure the same value to both of the two items.
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7-4
Message
Explanation
Response
● A007 View restriction setting error (warning)
inconsistent view restriction for camera[1]
The view restriction settings are corrupted. The camera control functions 
on the affected camera cannot be used.Restore the factory default settings or reset the view restrictions.
Log Messages
Classification crit
errFault Severity
Critical fault at the software level (stops task operation)
Fault involving a malfunction (operation interrupted)
Level Error
Error
warning notice
infoFault not involving malfunction
Fault outside the system
Information on correct operationW arning
W arning
Information
Message
Explanation
● A001 Camera server startup failure (crit)
no %1 installed
Capture and initialization of protocols has failed, and the camera serve\
r 
has failed to start.
%1sources | protocols
Response
If rebooting does not solve this problem, there is a malfunction. Contac\
t an 
authorized Canon service representative.
Message
● A002 Protocol initialization failure (err)
%1 protocol not installed
%1Protocol type (LS/C | LS/D | LS/H)
Explanation
Initialization of WebView has failed. The setting information may be corrupted.
ResponseCorrect the settings or return to factory-shipped settings.
The VB-C50i/VB-C50iR Log Messages
The Syslog log messages are classified into the following 5 categories. \
Classification details are
dealt with in the UNIX syslog.
■  Camera Server-related Log Messages
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Appendix
Log Messages
Message
Explanation
Response
● A008 Compatibility error in the view restrictions settings (warning)
unacceptable view restriction for camera[1]
Set appropriate values for the view restrictions.
Even in the telephoto field of view, the view restriction settings cannot be 
satisfied in the horizontal or vertical direction. When this occurs, the\
 zoom 
setting is fixed at the telephoto field of view, and camera head control is 
prohibited in directions that do not satisfy the permitted field of view\
 restrictions.
Message 
Explanation
● A010 Camera control driver start and stop (info)
%1 driver for camera[1] %2
The camera control device was detected and the driver started up, or a 
camera control device error was detected and the driver stopped.
%1Camera type (Canon VB-C50i | Canon VB-C50iR)
%2started | stopped
Message
Explanation
● A011 Camera control device error (warning)
%1[1] malfunction (%2)
Camera control device I/O error.
%1Camera type (Canon VB-C50i | Canon VB-C50iR)
%2Error (read | write | timeout | ...)
Response
There is a malfunction if it occurs repeatedly. Contact an authorized Ca\
non
service representative.
Message
Explanation
● A012 WebView Livescope client start and stop (info)
%1@%2 %3
Connection and disconnection of TCP version WebView client (LS/D) and 
HTTP version WebView client (LS/H) excluding still images.
%1Client type (LS/D | LS/H)
%2Client host IP address
%3connected | closed
Message
Explanation
● A014 Access prohibited due to host restriction (notice)
LS@%1 access denied
Access from the client was denied due to host restrictions. 
%1Client host IP address
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Message
Explanation
● A023 Detection in change of point of contact (err)
a %1 detected at In%2
%1point of contact device input change (front-edge | rear-edge | pulse | \
notch)
%2Point of contact input terminal number (1 to 2)
A  change was detected at point of contact device terminal In1 or In2.  
front-edge denotes OFF  → ON, rear-edge denotes ON  → OFF, pulse 
denotes OFF  → ON  → OFF, and notch denotes ON  → OFF  → ON. pulse 
and notch are brief (10-20 milliseconds) ON and OFF periods detected 
during OFF and ON states respectively.
Message
Explanation Response
● A022 Applet archive load failure (warning)
archive/%1 not found
Applet archive file does not exist or is corrupted.
Copy the missing (or damaged) file in the /archive applet from the C\
D-ROM 
and reboot. 
%1Applet archive name (glimpse.cab | glimpse.zip | lvapplet.cab | lvapple\
t.zip | 
imagemap.gif | digits.gif)
Log Messages
Message
Explanation
● A015 WebView Administrator Viewer start (info)
%1@%2 privilege granted
The WebView Administrator Viewer has started operation.
%1T ype of clients (LS/C | LS/D)
%2Client host IP address
Message
%3
●A016 Amount of transmitted video data (info)
%1@%2 %3 frames / %4 bytes in %5 seconds
Number of frames
%1Client type (LS/D | LS/H)
%2Client host IP address
Explanation
This shows the results of video transmission for a video transmission cl\
ient.
%4Number of bytes
%5V ideo transmission time
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Appendix
Log Messages
Message
●A050 Access permission when restricting user access (info)
user %1 access granted
Explanation
During user access restriction, access has been granted to a specified u\
ser. 
This message is output for both TCP version clients and HTTP version clients.
%1User name
Message
● A101 User specification abnormality when restricting user access (notice)
user %1 not found
Explanation
During user access restriction, an unknown user has been specified. This 
message is not output for HTTP version clients (the H043 message is output).
%1User name
Message
● A102 Password mismatch when restricting user access (notice)
user %1 password mismatch
Explanation
During user access restriction, the wrong password has been specified. This 
message is not output for HTTP version clients (the H044 message is output).
%1User name
Message
Explanation
    Detection of motion (err)
motion %1
Detection of motion started or stopped.
%1Motion (detected | appeared | disappeared | stopped)
■  Audio Server-related Log Messages
Message
● B001 Audio server startup and shut down (info)
%1 wvaudio
Explanation
The audio server has started/shut down.
%1starting | shutdown
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Message
●B102 Client connection denied (notice)
%1 request denied[%2]
%1Client host IP address
%2Denial type (41 | 42 | ...)
Explanation
Response
Client connection denied by authentication error (41), timeout (42), lack of 
resources (43), audio file error (44), non-corresponding codec speci\
fication 
(45) non-corresponding stream specification (46), user level restriction 
(47), host restriction (48), client number restriction (49), operating mode 
(4a) and file number (50).
41: Check user name and password at connection or user list. 42: Check 
the service time. 43: Reconnect or restart. 44: Check audio file registration 
45 to 47: Use corresponding client software. 48: Check the host access 
restriction setting. 49: Check the maximum number of clients setting. 4a: 
Check that the Use Audio Server setting is enabled. 50: Check the 
specified file number.
Log Messages
Message
● B012 Audio client disconnected (info)
[%1] %2 closed [%3]
%2
Client host IP address
%3
Disconnection type (active | passive | timeout | senderr)
Explanation
Disconnection with the audio client.
%1Client type (send | recv)
Message
● B101 Received unusual request (notice )
%1 unusual request[%2]
%2
Abnormality type (400 | 404 | ...)
Explanation
Request denied by command error (400) or parameter error (404).
%1Client host IP address
Message
● B011 Audio client connected (info)
[%1] %2 connected n=%3
%2
Client host IP address
%3
T otal number of clients
Explanation
The audio client has connected.
%1Client type (send | recv)
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