Canon network camera VBM40 User Manual

							Troubleshooting
7-7
7
Appendix
The viewer gets disconnected.   Check the network and PC for abnormality. 
 Reboot the PC and connect again. 
You forgot your password  You can initialize all settings of the camera excluding date and time using the reset 
switch (P. 7-21). The factory default setting for the administrator password is 
“camera”. Note, however, that network settings such as the IP address and subnet 
mask will be initialized and must be set again. 
Data cannot be uploaded  Check the upload destination in the [Upload] menu, as well as the upload operation 
upon event in the [Event] menu, to see if both are set correctly. 
 You can perform an operation check based on the currently set upload destination by 
running a test (P. 4-16) from the [Upload] menu. 
 Check [View Logs] in the [Maintenance] menu or logs on the server to check the 
detailed operating environment. For [View Logs], see “Application (uploader) 
messages” (P. 7-9). Also see “Important” in P. 4-15.
 For the server settings, contact your System Administrator. 
Files cannot be saved in the Settings page or 
Admin Tools. Saving to certain folders is prohibited in Windows 7 and Windows Vista and Windows 
Server 2008. Accordingly, an attempt to save a file may fail. Specify [Documents], 
[Pictures] and other folders. 
ProblemCountermeasures 
						

							7-8
Log Messages on the Camera
Log messages are classified into the following 5 types.
Note
If no content is recorded in a log for approximately two hours, “-- MARK --” will be recorded in the message area.
„Application (camera) messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope Client [info] 
W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
List of Log Messages
CategoryLevelCodeFault level
crit Error 4xx Software-level failure (Task operations will stop) 
err  Error 3xx Operational error (Operations will continue) 
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the system
info Information 0xx Information on normal operation
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (webview) has started or stopped. 
Description %1%2 host=, user=, prio= (W030)
%1 W: WebView session, V: Session-less video client, N: Session-less event client
%2 +: Connect, -: Disconnect
Meaning The camera server client was connected or disconnected.
Description %1= host=, user=, video=: (W031)
1% W: WebView session, V: Session-less video client
Meaning When a client disconnected, the total data that was sent to the client displayed in number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stopped clearing stream recording to external memory.
Description user  not found (W101)
Meaning The camera was accessed by an unauthorized user.  
						

							List of Log Messages
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Appendix
W102 Invalid password [notice] 
W111 Invalid host [notice] 
W130 Buffer recovered [notice] 
W210 Camera operation discarded [warning] 
W230 Buffer overflow [warning] 
„Application (uploader) messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [notice] 
A041 Number of uploads (FTP) [notice] 
Description user  password mismatch (W102)
Meaning The password is invalid
Description host  access denied (W111)
Meaning The camera was accessed from a host from which access is prohibited. 
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has recovered.
Description camera operation discarded (W210)
Meaning Camera operation requested was discarded.
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream recording overflowed and images were discarded.
Description %1 uploader (A004) 
%1 Starting or stopping 
Meaning The uploader was started or stopped. 
Description uploader mail: normal=%1 test=%2 (A040) 
Meaning Shows the number of uploads executed.
%1 Number of normal uploads.
%2 Number of test uploads.
Description uploader ftp: normal=%1 test=%2 (A041) 
Meaning Shows the number of uploads executed.
%1 Number of normal uploads.
%2 Number of test uploads. 
						

							7-10
A042 Number of uploads (HTTP) [notice] 
A120 Resolution of upload destination name failed [notice] 
A121 Connection to upload destination failed [notice] 
A122 Connection to upload destination failed [notice] 
A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode) [notice] 
A136 Invalid upload setting (HTTP notification only/image mode) [notice] 
A137 Invalid upload setting (E-mail notification) [notice] 
A138 Invalid upload setting (E-mail notification authentication mode) [notice] 
A271 E-mail communication buffer overflowed [warning] 
Description uploader http: normal=%1 test=%2 (A042) 
Meaning Shows the number of uploads executed.
%1 Number of normal uploads.
%2 Number of test uploads.
Description uploader cannot resolve the server name (A120) 
Meaning The name of the upload destination could not be resolved. 
Description uploader cannot connect the server (A121) 
Meaning Execution of connect () to upload destination failed. 
Description uploader cannot connect the server (A122) 
Meaning The upload destination could not be connected due to a reason other than A120 and A121. 
Description ftp/http mode invalid. uploader set  forcibly (A134) 
Meaning The upload mode setting is invalid. The upload function was forcibly disabled. 
Description ftp port/pasv mode invalid. uploader set  forcibly (A135) 
Meaning The PORT/PASV mode setting in connection with FTP upload is invalid. The PASV mode was forcibly set. 
Description http notice/image mode invalid. uploader set  forcibly (A136) 
Meaning The notification only/image mode setting in connection with HTTP upload is invalid. The image mode was forcibly set. 
Description mode invalid. uploader set  forcibly (A137) 
Meaning The e-mail notification setting is invalid. E-mail notification was forcibly disabled. 
Description authentication mode invalid. uploader set  forcibly (A138) 
Meaning The setting for e-mail notification authentication mode is invalid. “SMTP_AUTH” was forcibly set. 
Description mail queue is full (A271) 
Meaning E-mails overflowed from the communication buffer. 
CountermeasureMake adjustments to reduce the number of event occurrences. Also adjust image quality and image size for upload.  
						

							List of Log Messages
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Appendix
A272 Upload communication buffer overflowed [warning] 
A273 Used buffer size is over maximum size [warning] 
A274 Event buffer for upload overflowed [warning] 
A275 Image buffer for upload overflowed [warning] 
A470 Uploader initialization failed [crit] 
„Application (audio server) messages
B001 Starting and shutdown of audio server [info] 
B011 Audio client connected [info] 
Description ftp/http queue is full (A272) 
Meaning Upload data overflowed from the communication buffer. 
CountermeasureMake adjustments to reduce the number of event occurrences. Also adjust the image quality, image size and frame 
rate for upload. 
Description used buffer size is over maximum size. (A273) 
Meaning The buffer reached maximum usage size.
CountermeasureAdjust the image quality, image size and frame rate for upload.
Description event queue is full (A274) 
Meaning Event buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of event occurrences. 
Description buffer queue is full (A275) 
Meaning Image buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of event occurrences. Also adjust the image quality, image size and frame 
rate for upload. 
Description uploader initialization failure - %1 (A470) 
%1 Error number
Meaning The uploader could not be initialized. 
CountermeasureIf the problem persists after rebooting the camera, the camera is faulty. 
Description %1 audio (B001) 
%1 starting | stopping
Meaning The audio server was started/shut down. 
Description [%1] %2 connected n=%3 (B011) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected.  
						

							7-12
B012 Audio client closed [info] 
B101 Error request received [notice] 
B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
B201 Event notification failure [info] 
B202 Event reception failure [info] 
Description [%1] %2 closed n= %3 (B012) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected. 
Description %1 unusual request [%2] (B101) 
%1 Client host IP address
%2 Error type (400 | 404 | ...) 
Meaning The request was denied due to a command error (400) or parameter error (404). 
Description %1 request denied [%2] (B102) 
%1 Client host IP address
%2 Denial type (41 | 43 | ...) 
Meaning Client connection was denied due to an authentication error (41), time specification error (42), insufficient resource 
(43), specification of unsupported codec (45), specification of unpermitted user level (47), too many clients (49) or 
invalid operation mode (4a).
Countermeasure41: Check user name, password or user list used when connecting. 42: Check playtime or maximum connection time 
settings used when connecting. 43: Reconnect or restart. 45: Use supported client software. 47: Check user level 
used when connecting. 49: Check client number settings. 4a: Check if usage of audio server is enabled. 
Description %1 access denied [%2] (B103) 
%1 Client host IP address
%2 Denial type (41 | 42 | 4a) 
Meaning Connection was initially permitted, but the setting has subsequently been changed to prohibit access, thereby 
triggering a forced disconnection (the denial type is the same with B102). 
Description cannot notify %1 event [%2] (B201) 
%1 Event type (ald) 
%2 Error number
Meaning The event notification failed. 
Description cannot recv event [%1] (B202) 
%1 Error number
Meaning The event could not be received.  
						

							List of Log Messages
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Appendix
B203 Audio message send error [info] 
B204 Audio message reception failure [info] 
B301 Audio device error [err] 
B401 Audio device initialization failed [err] 
B402 Audio server initialization failed [err] 
B403 Settings change failed [err] 
Description audio message send error %1 [%2] (B203) 
%1 Message type
%2 Error number
Meaning The audio message could not be sent. 
Description audio message recv error [%1:%2] (B204) 
%1 Error notification number
%2 Cause of error
Meaning The audio message could not be received. 
Description cannot use audio device for %1 [%2:%3] (B301) 
%1 Transmission/reception type (rx | tx)
%2 Error handling (open | write | flush)
%3 Error number
Meaning An audio device error was detected. 
CountermeasureIf the error is not reset automatically, arrange for servicing. 
Description audio device initialization error [%1] (B401) 
%1 Error number
Meaning The audio device could not be initialized. The audio server stops. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description audio initialization error [%1] (B402) 
%1 Error number
Meaning The audio server could not be initialized. The audio server stops. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description cannot set config [%1:%2] (B403) 
%1 Error notification number
%2 Error number
Meaning The settings could not be updated. The audio server stops. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing.  
						

							7-14
„Application (video-related) messages
V001 Starting and shutdown of video server [info] 
V020 Starting intelligent service [info] 
V020 Shutting down intelligence service [info] 
V200 Video input warning [warning] 
V320 Internal error in intelligent service [err] 
V321 Pseudo mode setting error in intelligent service [err] 
V400 Video input initialization error [crit] 
Description %1 video (V001) 
%1 Starting or stopping 
Meaning The video server was started/stopped. 
Description starting intelligent. (V020) 
Meaning Intelligent service was started.
Description shutdown intelligent. (V020) 
Meaning Intelligent service was shut down.
Description video%1 warning - %2 (V200) 
%1 Video number
Meaning An error that permits recovery of the video input system was detected. 
CountermeasureChange image size or Q value to decrease data size for each JPEG image. 
Description cannot work intelligent [%1] [%2] [%3]. (V320) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent service. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description pseudo mode setting fail. (V321) 
Meaning An error occurred in the pseudo mode setting of intelligent service. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description video%1 initialization failure - %2 (%3) (V400) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped because the video input system could not be initialized. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing.  
						

							List of Log Messages
7-15
7
Appendix
V401 Video input command error [crit] 
V402 Video input frozen [crit] 
V403 Video input error [crit] 
V420 Could not start intelligent service [crit] 
V421 Intelligent service error [crit]
„Application (SD card) messages
M001 Starting and stopping of SD control module [info] 
Description video%1 command error - %2 (%3) (V401) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped because a video input command could not be processed. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description video%1 stalled (V402) 
%1 Video number
Meaning The video input function was stopped because video generation stopped. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description video%1 fatal error - %2 (V403) 
%1 Video number
%2 Error number
Meaning The video input function was stopped because an error that does not permit recovery of the video input system was 
detected. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description intelligent initialization error [%1] [%2]. (V420) 
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description intelligent working error [%1] [%2]. (V421) 
%1 Error number
Meaning An error that does not permit recovery occurred while intelligent service was running. 
CountermeasureIf the problem persists after rebooting, the camera is faulty. Arrange for servicing. 
Description %1 sdctrl (M001) 
%1 Starting or stopping 
Meaning The SD control module (sdctrl) has started or stopped.  
						

							7-16
„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] 
H145 Connection denied due to host access limitation [notice] 
H201 Timeout disconnect [warning] 
„System messages
S001 System started [info] 
S002 System settings changed [info] 
S010 Event service started [info] 
S011 Event service shut down [info] 
Description (http_auth.c.XXX) get_password failed (H143) 
Meaning An unknown user was specified in user authentication. 
Description (http_auth.c.XXX) password doesnt match for %1 %2, IP:%3 (H144) 
%1 URL XSS vulnerability countermeasure implementation (process equivalent to ftpd) 
%2 User Name
%3 IP address
Meaning A wrong password was specified in user authentication. 
Description (mod_haccess.c.XXX) host %1 access denied (H145) 
%1 IP address
Meaning Connection was denied due to access limitation imposed on the host. 
Description a request for %1 timed out after writing %d seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server timeout (360 sec.). 
Description starting paramd (S001)
Meaning Parameter management module started. 
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were changed. 
Description starting event (S010) 
Meaning The event service was started.
Description shutdown event (S011) 
Meaning The event service was shut down.