Home > Compaq > Notebook > Compaq hp pavilion ze4200 notebook pc User Manual

Compaq hp pavilion ze4200 notebook pc User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Compaq hp pavilion ze4200 notebook pc User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 65 Compaq manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Notebook has short 
    operating time when 
    on battery. 
    Turn down display 
    brightness. 
    Check timeout settings in 
    Power in Control Panel. 
    Check power management 
    settings in BIOS Setup. Try 
    default settings. 
    Battery gauge might need 
    calibration. Run HP Battery 
    Optimizer from Start menu. 
    Certain applications can 
    cause excess CPU and 
    power usage. (User can get 
    Intel Power Monitor from 
    www.intel.com and monitor 
    CPU load.) 
    When playing DVD movies 
    on battery power, use Power 
    Options in Control Panel to 
    select Portable/Laptop power 
    scheme. 
    When using applications with 
    automatic save feature (such 
    as MS Word), extend save 
    time or disable to reduce hard 
    disk access and power 
    usage. 
    PCMCIA card use can affect 
    battery life. Some PCMCIA 
    cards draw power even while 
    not in use. 
    Heavy modem use can affect 
    battery operating time. 
    Battery. 
    Motherboard. 
    Battery capacity often 
    decreases after a year or 
    more. 
    Turns off 
    immediately after 
    turning on. 
    Battery may be extremely 
    low. Plug in AC adapter or 
    insert charged battery 
    Battery.  
    Does not run on 
    battery; empty 
    battery indication. 
    Check battery and contacts. 
    Try another battery if 
    available. 
    Battery or contacts. 
    Motherboard. 
     
    Beeps repeatedly. Notebook beeps repeatedly 
    when battery is low. Connect 
    AC adapter or replace 
    battery. 
    Battery.  
    Battery does not 
    charge. 
    Make sure AC adapter has 
    correct power rating.  
    Make sure AC adapter is 
    connected properly and 
    battery installed properly. 
    Check battery contacts. If 
    available, try another battery 
    and AC adapter. 
    Move notebook away from 
    any nearby heat source. 
    Unplug AC adapter and allow 
    battery to cool. Check for 
    blocked air vents. 
    Battery or contacts. 
    AC adapter. 
    Motherboard. 
    Heatsink. 
    Check battery and AC 
    adapter. 
    Check heatsink. 
    3-8 Troubleshooting and Diagnostics Service Manual  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    AC adapter does 
    not power 
    notebook. 
    Try another AC adapter, if 
    available. 
    AC adapter. 
    Motherboard. 
    AC adapter cannot be 
    repaired, and must be 
    replaced. 
    Battery indicator is 
    inaccurate. 
    Time Remaining is an 
    estimate based on 
    notebook’s power use at that 
    moment. It therefore depends 
    on current task, and assumes 
    power will be used at that 
    rate until battery runs out. So 
    if notebook is currently using 
    good deal of power (such as 
    when reading CD or DVD), 
    Time Remaining likely shows 
    less time than actually 
    remains. 
      
    Standby/resume    
    General problems. Close all applications before 
    entering (or allowing 
    notebook to enter) Standby or 
    Hibernation mode. 
    If problem appears after 
    installing new software 
    (including drivers), uninstall 
    that software. Contact 
    software vendor for additional 
    support. 
      
    Notebook resumes 
    slowly from Standby 
    mode. 
    Notebook can take a minute 
    or longer to resume if network 
    card is installed. Blinking 
    cursor appears while system 
    is loading and checking 
    hardware and network 
    connections. When hardware 
    is reinitialized, Windows 
    desktop appears. 
      
    Does not suspend 
    to Standby mode as 
    expected. 
    Notebook won’t suspend if 
    connection to another 
    computer is active. 
    If notebook is busy, it 
    normally finishes current 
    operation before suspending. 
      
    Does not 
    automatically enter 
    Hibernation mode 
    as expected. 
    Make sure hibernate support 
    is enabled in Power in 
    Control Panel. Also, make 
    sure Hibernate timeouts 
    (Power Schemes tab) for AC 
    and battery power are not set 
    to Never. 
      
    Service Manual Troubleshooting and Diagnostics 3-9  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Display    
    Dark display, no 
    light. 
    Make sure notebook is turned 
    on and warmed up. 
    Check power supply. 
    Make sure SDRAM modules 
    are installed properly. 
    Adjust display brightness. 
    Press Fn+F5 several times. 
    Try external monitor. 
    Display cable 
    connection. 
    SDRAM modules. 
    CPU module. 
    Display assembly. 
    Motherboard. 
    Check cable connections. 
    Replace SDRAM modules. 
    Make sure CPU module is 
    installed properly, replace 
    CPU module. 
    Check display cable 
    connections, replace display 
    assembly. 
    If external monitor displays 
    no image, replace 
    motherboard. 
    White display. Adjust display brightness. Display assembly. 
    Switchboard PCA. 
     
    Erratic display.  Display cable 
    connection. 
    Switchboard PCA. 
    Display assembly. 
    Motherboard. 
    Check display cable 
    connection. 
    Bright or missing 
    pixels or lines. 
    See quality statement on 
    page 5-2. 
    Display cable 
    connection. 
    Display assembly. 
    Check display cable 
    connection. 
    See quality statement on 
    page 5-2. 
    Punctured display.   Declared to be caused by 
    customer abuse. 
    Vertical crack near 
    center of display. 
     Usually caused by 
    closing display with 
    pencil-sized object on 
    keyboard. 
    Declared to be caused by 
    customer abuse. 
    Scratched display 
    glass. 
      Declared to be caused by 
    customer abuse. 
    Local area of dark 
    or light discoloration 
    visible when display 
    is on. 
     Caused by excessive 
    pressure applied to 
    area on screen. 
    Declared to be caused by 
    customer abuse. 
    External display 
    does not work. 
    Check connections. 
    Press Fn+F5 several times. 
    Try display on another 
    computer. 
    External display. 
    Motherboard. 
     
    Hard disk    
    Hard disk never 
    spins. 
    Check power source. 
    Remove and reinstall hard 
    drive. Check connector. 
    Hard drive or 
    connector. 
    Motherboard. 
    If drive case is damaged, 
    drive may not operate 
    properly. 
    Hard disk makes 
    clunking or 
    scratching noise. 
    Back up disk immediately. 
    Was notebook or drive 
    dropped? 
    Hard drive. Check notebook and drive for 
    evidence of customer abuse. 
    Hard disk makes 
    buzzing or whining 
    noise. 
    Back up disk immediately. 
    Check hard disk installation. 
    Check for alternate noise 
    sources, such as PCMCIA 
    drive or fan. 
    Depends on noise 
    source. 
     
    3-10 Troubleshooting and Diagnostics Service Manual  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Files corrupted. Run virus scan program. 
    Check hard disk using Tools 
    tab in disk’s Properties sheet. 
    Test hard disk drive with 
    e-Diagtools diagnostics. 
    Back up files if possible, then 
    use Recovery CDs to 
    reformat hard disk and 
    reinstall factory software. 
      
    Disk capacity less 
    than normal. 
    Check partitions using 
    Control Panel, Administrative 
    Tools, Computer 
    Management under Storage. 
    Use Recovery CDs to 
    reformat hard disk and 
    reinstall factory software. 
    Hard drive.  
    Disk’s reported 
    capacity is less than 
    actual size  
    Hard disk allocates 
    approximately 20 MB to 
    diagnostic software. This 
    space is unavailable for other 
    uses, and not included in 
    hard disk capacity reported 
    by Windows. 
     
    Floppy drive    
    General problems. No response from floppy 
    drive. Motherboard. 
    Make sure floppy drive is 
    installed and connected 
    correctly. 
    CD/DVD drive    
    Check disk for proper 
    insertion, dirt, or damage. 
    Clean with soft cloth or 
    replace as needed. 
    If CD was created on CD-RW 
    drive, try using HP certified 
    media. Read and write quality 
    can vary for other media. 
      
    Cannot read any 
    CD or DVD. 
    Restart notebook. 
    Make sure CD/DVD drive is 
    installed properly. 
     
    DVD movie stops 
    playing. 
    DVD may be double-sided. 
    Movie may be paused. Press 
    Play button. 
      
    Check hard disk using Tools 
    tab in disk’s Properties sheet. 
     
    Floppy drive. 
    Particular CD or 
    DVD not playing 
    properly. 
    CD/DVD drive. 
    Service Manual Troubleshooting and Diagnostics 3-11  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Region Code error. DVDs contain embedded 
    regional codes that prevent 
    them from playing outside 
    region in which they are sold. 
    This error occurs when trying 
    to play DVD intended for 
    different region. 
    Important: Most DVD drives 
    allow region code to be 
    changed only a limited 
    number of times (usually no 
    more than four). When this 
    limit is reached, last change 
    is hard-coded on DVD drive, 
    and is permanent. Refer to 
    DVD player software help for 
    details. 
     
    HP warranty does not cover 
    expense of correcting this 
    situation. 
    “System Error: 
    Unable to read 
    drive” message. 
    Make sure disk is clean, 
    undamaged, and inserted 
    correctly. Clean with soft 
    cloth or replace as needed. 
    Wait 5 to 10 seconds after 
    closing tray before pressing 
    Play. 
    CD/DVD drive. 
    Motherboard. 
    Make sure CD/DVD drive is 
    installed properly. 
    No DVD or CD-RW 
    software on 
    notebook. 
    If software was removed, use 
    the Recovery CDs to reinstall 
    factory software. 
      
    All DVD play is 
    erratic. 
    Some DVDs include software 
    called “PC Friendly”. This 
    software can cause errors or 
    erratic play. If needed, 
    uninstall PC Friendly and 
    restart notebook. 
      
    Keyboard   
    Some or all keys do 
    not work properly. 
    Check settings in Control 
    Panel. 
    Keyboard. 
    Motherboard. 
    Try reinserting ribbon cable in 
    connector on motherboard. 
    Embedded numeric 
    keypad does not 
    work. 
    Avoid touching touch pad 
    while booting or resuming. 
    Keyboard. 
    Motherboard. 
     
    PS/2 keyboard 
    and mouse with  
    Y-adapter do not 
    work. 
    Check devices separately. Y-adapter. 
    Motherboard. 
     
    Restart notebook. 
     
    Press Fn+F8 to activate 
    numeric keypad, and Lock 
    key to turn on number lock. 
    PS/2 device. 
    3-12 Troubleshooting and Diagnostics Service Manual  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Touch pad   
    General problems. Reset notebook (see  
    page 1-21). 
    Check settings in Control 
    Panel. Make sure touch pad 
    is enabled in Mouse 
    Properties. 
    By default, touch pad is 
    disabled if external PS/2 
    mouse is connected, Use 
    BIOS Setup to check 
    settings. 
    Avoid touching touch pad 
    while booting or resuming. 
    Top case. 
    Motherboard. 
     
    Special touch pad 
    features not 
    working. 
    In Mouse Properties, select 
    Synaptics PS/2 TouchPad 
    driver. (Driver is installed 
    from \hp\drivers	ouchpad.) 
    Top case. 
    Motherboard. 
     
    Click button does 
    not work. 
     Top case. 
    Motherboard. 
     
    Memory    
    Out of memory 
    error. 
    Make sure C drive has 
    adequate free space. Delete 
    temporary and unneeded 
    files. 
    Use memory troubleshooter 
    in Windows Help. 
    Not all third-party memory 
    cards have been tested for 
    use with notebook. 
    SDRAM module.  
    Notebook does not 
    boot after adding 
    SDRAM. 
    Use only DDR-266 SDRAM 
    modules. 
    SDRAM module.  
    Audio    
    No sound audible. Increase sound volume. 
    Check whether sound is 
    enabled (mute button and 
    software controls). 
    Check for sound resource 
    conflicts in Device Manager. 
    Test audio with e-Diagtools 
    diagnostics. 
    Top case. 
    Speaker assembly. 
    Switchboard PCA. 
    Motherboard. 
    Check operation using 
    headphones or external 
    speakers (switchboard PCA). 
    Make sure speaker assembly 
    cable is connected. 
    Sound does not 
    record. 
    Use an external microphone 
    (internal microphone normally 
    not included). 
    Check software controls. 
    Test audio with e-Diagtools 
    diagnostics. 
    Switchboard PCA. 
    Motherboard. 
     
     
    Service Manual Troubleshooting and Diagnostics 3-13  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Serial/Parallel/USB    
    General problems. Check connections. 
    Restart notebook. 
    Use troubleshooters in 
    Windows Help. 
    Check settings in Control 
    Panel. 
    Check port settings in Device 
    Manager. 
    Test ports with e-Diagtools 
    diagnostics. 
    For USB: contact device 
    vendor and HP Notebook 
    Web site (see page vi) for 
    latest USB drivers. 
    For USB: if the device is 
    powered by the USB port, try 
    the other port. 
    Motherboard.  
    Modem    
    General problems. Check settings in Control 
    Panel. 
    Open hardware Device 
    Manager. If modem is 
    disabled, try to enable. If 
    modem has a conflict, try 
    disabling another device. 
    Use analog telephone line 
    (2, 3, or 4 wires), not PBX or 
    digital line. In a hotel, ask for 
    data line. 
    Try disabling error correction 
    and data compression. 
    Test modem with e-Diagtools 
    diagnostics. 
    Motherboard.  
    3-14 Troubleshooting and Diagnostics Service Manual  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    LAN/network    
    General problems. Check cables and 
    connections. 
    Try connecting notebook to 
    another network station (if 
    applicable). If green light next 
    to LAN port does not light, 
    LAN cable may not be 
    connected to network or 
    network may be down. 
    Use networking 
    troubleshooter in Windows 
    Help. 
    Check settings in Control 
    Panel. 
    Make sure LAN cable is 
    Category 3, 4, or 5 for 
    10Base-T operation, or 
    Category 5 for 100Base-TX 
    operation. Maximum cable 
    length is 100 meters (330 
    feet). 
    Test LAN with e-Diagtools 
    diagnostics. 
    Motherboard.  
    Infrared    
    General problems. Infrared is disabled and no 
    drivers installed as shipped. 
    (Drivers are included.) 
    Make sure line between 
    infrared ports is not blocked, 
    ports face each other 
    squarely and are no more 
    than 1 meter apart. Sunlight, 
    heat from nearby equipment, 
    or other sources of infrared 
    radiation can cause 
    transmission errors. 
    Open Hardware Device 
    Manager. Try to enable the 
    infrared port. 
    Remove any PC cards from 
    notebook (possible IRQ 
    conflict). 
    For fast-IrDA, check for DMA 
    conflict with ECP parallel 
    port. 
    Motherboard.  
    Service Manual Troubleshooting and Diagnostics 3-15  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Wireless    
    General problems. Check TCP/IP setup in 
    Control Panel.  
    Check SSID, channel, and 
    encryption settings. 
    Mini-PCI card. 
    Antenna PCAs. 
    Motherboard. 
    Make sure all cables are 
    properly connected to mini-
    PCI card and motherboard. 
    Check for damaged coaxial 
    cables or connectors. 
    One-Touch button 
    problems 
       
    Buttons not working 
    properly. 
    Make sure correct 
    applications are associated 
    with buttons in One-Touch 
    tab of Keyboard in Control 
    Panel. 
    Keyboard cover. 
    Switchboard PCA. 
    Motherboard. 
     
    On-screen display 
    does not appear 
    when button is 
    pressed. 
    Make sure Onscreen Display 
    is enabled in One-Touch tab 
    of Keyboard in Control Panel. 
      
    PCMCIA    
    General problems. Restart notebook. 
    Try card in another computer. 
    If card requires an IRQ, make 
    sure one is available. 
    In Device Manager, refresh 
    device list and check for 
    conflicts. 
    Download current drivers 
    from card manufacturer’s 
    Web site. 
    PCMCIA socket. 
    Motherboard. 
    Using a flashlight, look for 
    bent pins inside the PCMCIA 
    socket. 
    For model XE4500, if only 
    one slot is affected, replace 
    PCMCIA socket. If both slots 
    are affected, replace 
    motherboard.  
    AC adapter    
    Does not power 
    notebook. 
    Make sure AC adapter has 
    correct power rating.  
    Try another AC adapter, if 
    available. 
    AC adapter. 
    Motherboard. 
    AC adapter cannot be 
    repaired and must be 
    replaced. 
    Motherboard    
    Evidence of spilled 
    liquid. 
      Declared to be caused by 
    customer abuse. 
    Bent or broken 
    connectors, or burnt 
    component. 
      Declared to be caused by 
    customer abuse. 
    Motherboard 
    cracked. 
      Declared to be caused by 
    customer abuse. 
    Miscellaneous    
    Clock loses time Plug in AC adapter for 24 
    hours to charge CMOS 
    battery. 
    CMOS battery. 
    Motherboard. 
    Charge CMOS battery. 
    Notebook gets 
    abnormally hot. 
    Always set notebook on a flat 
    surface, so air can flow freely 
    around and underneath it 
    Make sure air vents are not 
    blocked. 
    Games and other programs 
    that drive CPU usage toward 
    100% can contribute. 
    Heatsink. Check heatsink for damage 
    or proper fan operation. 
    Check thermal contact 
    between CPU and heatsink. 
    Replace thermal pad if 
    needed. 
    3-16 Troubleshooting and Diagnostics Service Manual  
    						
    							 
    Symptom 
    Call Center: 
    Suggestions 
    Repair Center: 
    Likely Causes 
    Repair Center: 
    Comments 
    Notebook pauses or 
    runs sluggishly. 
    May be normal Windows 
    behavior (background 
    processing can affect 
    response time). 
    Certain operations (such as 
    virus scanning or file 
    browsers) can affect 
    performance. 
    Press Ctrl+Alt+Del to see if 
    an application is not 
    responding. 
    Restart notebook. 
    If hard disk has spun down to 
    conserve power, it can take 
    several seconds to spin up 
    (you can hear this). Use 
    Control Panel to modify hard 
    disk power settings. 
    Check for overheating—see 
    previous symptom. 
    If notebook’s hard drive 
    frequently runs (as indicated 
    by hard drive light on front of 
    notebook) while notebook 
    appears to be paused or 
    running slowly, consider 
    installing additional SDRAM. 
    Make sure hard drive has 
    adequate free space. Delete 
    temporary and unneeded 
    files. 
    CPU module. 
    Motherboard. 
    If notebook slows after period 
    of continuous activity, check 
    heatsink—see previous 
    symptom. 
    Notebook still on 
    but stops 
    responding. 
    Press Ctrl+Alt+Del and end 
    any application not 
    responding. 
    Reset notebook (see  
    page 1-21). 
      
    Accessories    
    Port replicator 
    problems. 
    Check notebook’s power 
    supply. 
    Check settings in BIOS 
    Setup. 
    Port replicator. 
    Motherboard. 
    Port replicator is not 
    repairable, and must be 
    exchanged. 
    Service Manual Troubleshooting and Diagnostics 3-17  
    						
    All Compaq manuals Comments (0)

    Related Manuals for Compaq hp pavilion ze4200 notebook pc User Manual