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Compaq IPAQ H3000 Reference Guide

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    							Tips and Troubleshootinga-5
    Storage memory
    • Move data to a storage card.
    •Tap , Programs, then File Explorer. Tap and hold the file you want to move, and 
    tap Cut. Browse to the My Documents folder in the storage card folder, tap Edit, then 
    tap Paste. Files stored in folders other than My Documents or stored in subfolders 
    within subfolders in My Documents may not show up in the list view of some pro-
    grams. When using Notes, Pocket Word, or Pocket Excel, you can also move files by 
    opening the item and tapping Tools or Edit then Rename/Move.
    • Move e-mail attachments. In Inbox, tap Tools then Options. On the Storage tab, 
    select Store attachments on storage card. All attachments are moved to the storage 
    card, and new attachments are automatically stored on the storage card.
    • Set programs such as Notes, Pocket Word, and Pocket Excel to automatically save new 
    items on the storage card. In the program, tap Tools then Options.
    • If you are copying files from your computer or device to your iPAQ H3000, try adjust-
    ing the slider in the Memory setting. Tap   then Settings. On the System tab, tap 
    Memory and check whether the slider can be adjusted manually before copying files.
    • Delete unnecessary files. Tap  , Programs, then File Explorer. Tap and hold the 
    file, then tap Delete on the pop-up menu. To find your largest files, tap   then Find. 
    In the Ty p e list, tap Larger than 64 KB, then tap Go.
    • In Internet Explorer options, delete all files and clear history. In Internet Explorer, tap 
    Tools then Options. Tap Delete Files and Clear History.
    • Remove programs you no longer use. Tap   then Settings. On the System tab, tap 
    Remove Programs. Tap the program you want to remove, then Remove.
    • Clear program memory as described in the following section. This will free some pro-
    gram memory so that it can be allocated to storage memory.Do not delete files of which the function is unknown. This can cause programs or
    features to malfunction. It may be appropriate to make a backup before deleting
    files. 
    						
    							a-6Tips and Troubleshooting
    Program memory
    • Stop programs you are not currently using. In most cases, programs automatically stop 
    to free needed memory. However, in some situations, such as when confirmation dia-
    log boxes are waiting for a user response, the program may not be able to automati-
    cally stop. To check the state of your active programs, tap   then Settings. On the 
    System tab, tap Memory then the Running Programs tab. Tap the program you want 
    to view, then tap Activate. Close any open windows or messages and return the pro-
    gram to list view. If this doesn’t work, you can stop the program manually. First, make 
    sure that your work is saved by closing open items and returning the program to list 
    view. Then, stop the program by tapping Stop or Stop All on the Running Programs 
    tab. 
    • Clear storage memory as described in the preceding section. This will free some stor-
    age memory so that it can be allocated to program memory.
    • Reset your iPAQ H3000, as described in “Reset the iPAQ H3000 and Clear Memory
    ”, 
    earlier in this appendix.
    Screen Freezes or Responds Slowly
    Reset your iPAQ H3000. See “Reset the iPAQ H3000 and Clear Memory”, earlier in this 
    appendix. If the symptom continues, you may have run out of memory. Check your mem-
    ory usage and clear storage memory as described above.
    Screen is Blank
    If the iPAQ H3000 doesn’t respond when you briefly press the Power button, press and 
    hold the button for a full second. If that doesn’t work, try the following in order until the 
    problem is resolved:
    • Plug the iPAQ H3000 into AC power.
    • Reset the iPAQ H3000. See “Reset the iPAQ H3000 and Clear Memory
    ”, earlier in this 
    appendix.
    Screen is Dark
    Prolonged exposure to direct sunlight may cause your iPAQ H3000 screen to temporarily 
    darken. This is normal for LCD screens and is not permanent. 
    						
    							Tips and Troubleshootinga-7
    Screen is Hard to Read
    • Turn on the backlight, by holding down the Power button for one second. 
    • Adjust the backlight brightness level. Press the QMenu button, then tap Backlight, 
    Super Bright. 
    • Position a lamp so that the light shines directly on the screen.
    • If you’re having a hard time viewing a document in Notes, try changing the size of the 
    view. To do this, tap a zoom percentage on the Tools menu. In Pocket Word and 
    Pocket Excel, on the View menu, tap Zoom then select a zoom percentage. In Pocket 
    Internet Explorer, on the View menu, tap Te x t  S i z e then select a size.
    • If you’re having a hard time viewing Pocket Outlook data, try enlarging the display 
    font. To do this within Calendar, Tasks, or Contacts, tap Tools, then Options, then 
    select Use large font.
    Inaccurate Response to Stylus Taps
    Adjust the touch screen to respond more accurately to screen taps. Tap  , then Settings. 
    On the System tab, tap Align Screen. 
    Slow or No Response
    Reset the iPAQ H3000. See “Reset the iPAQ H3000 and Clear Memory”, earlier in this 
    appendix.
    Infrared (IR) Connection Problems
    If you are unable to use IR to transfer information, try the following:
    • Transfer only one file or no more than 25 contact cards at a time.
    • Line up the IR ports so that they are unobstructed and within a range of 12 inches (30 
    centimeters). 
    • Make sure nothing is between the two IR ports. 
    • Adjust the room lighting. Some types of light interfere with IR connections. Try mov-
    ing to a different location or turning off some lights. 
    						
    							a-8Tips and Troubleshooting
    Modem Connection Problems
    You may encounter the following problems when using a modem. Additional trouble-
    shooting information is available in Connections Help on the iPAQ H3000 and Active-
    Sync Help on the computer.
    Can’t dial out
    • Remove your iPAQ H3000 from the cradle. You cannot connect using a modem if 
    your iPAQ H3000 has an active connection with the computer.
    • Verify that the iPAQ Expansion Pack is installed properly and that the modem is firmly 
    seated and connected to the telephone jack.
    • Make sure the telephone line is analog. (Analog telephone lines transmit data in analog 
    instead of digital form. Your home telephone line is most likely analog, while office 
    telephone lines are often digital.)
    • If you create a modem connection for an external modem, select Hayes Compatible 
    on COM1 as your modem. If you are using a modem card, select the modem card as 
    your modem.
    • To use an external modem, you need to use a NULL modem cable and appropriate 
    adapters to connect the external modem to your iPAQ H3000.
    • Make sure the modem is waiting for a dial tone. Tap   then Settings. On the Con-
    nections tab, tap Modem. Tap your connection and tap Next twice. Make sure Wa i t  
    for dial tone before dialing is selected.
    • For international calls, allow more time for the call to go through. Tap   then Set-
    tings. On the Connections tab, tap Modem. Tap your connection and tap Next twice. 
    Clear Cancel the call if not connected within or increase the number of seconds 
    allowed. For information on dialing patterns, see Connections Help on the iPAQ 
    H3000.Connecting a modem to a digital telephone line may damage your modem. If
    unsure, ask a knowledgeable person before connecting the modem. 
    						
    							Tips and Troubleshootinga-9
    Can dial out but can’t make a proper connection
    • Make sure the network to which you are trying to connect supports the Point-to-Point 
    Protocol (PPP). Your Internet service provider or network administrator can verify 
    this.
    • Verify that the location is correct. Tap   then Settings. On the Connections tab, tap 
    Modem. On the Dialing tab, make sure that Location reflects your current location. 
    Ta p  Dialing Patterns to make sure the correct sequence of numbers is being dialed. 
    For information on dialing patterns, see Connections Help on the iPAQ H3000.
    • Verify that you are using the right phone number for the modem you are trying to 
    reach. Tap   then Settings. On the Connections tab, tap Modem. Tap the connection 
    then Next and double-check the phone number you are trying to reach.
    Connection is unreliable
    • Make sure the modem is firmly seated and connected to your iPAQ H3000 and the 
    telephone jack.
    • Disable call waiting. Tap   then Settings. On the Connections tab, tap Modem. On 
    the Dialing tab, select Disable call waiting. Then enter the disable code specified by 
    your telephone company. 
    						
    							a-10Tips and Troubleshooting
    Network Connection Problems
    • The following solutions may help if you encounter problems when using a network 
    card for network connections. Additional troubleshooting information is available in 
    Connections Help on the iPAQ H3000 and ActiveSync Help on the computer.
    • Verify that you have an Ethernet card that is compatible with your iPAQ H3000.
    • Verify that you have added necessary server information. Tap   then Settings. On the 
    Connections tab, tap Network. Tap your installed adapter (usually your Ethernet 
    cards name) and enter any necessary information. Most networks use DHCP, so you 
    should not have to change these settings unless your network administrator instructs 
    you to do so.
    •If Network Connection isnt listed as a connection method in the ActiveSync dialog 
    box when starting synchronization, wait a few minutes and try again. Also, if synchro-
    nization does not start right away, the network is probably busy, and it may take a 
    minute for your iPAQ H3000 to connect to the network.
    • Make sure that the proper drivers for your card are installed on the iPAQ H3000. For 
    more information, see the owner’s manual for the network card.
    • Verify with your network administrator that your user name and password are correct.
    • Verify with your network administrator that the network you are trying to connect to is 
    available, or try to connect to it from another computer. 
    • You may need to change the device name if you are trying to connect to a network and 
    cannot because another device with the same name is already connected. To change 
    the device name, tap   then Settings. On the System tab, tap About, then the Device 
    ID tab.
    Cable Connection Problems
    The following solutions may help if you encounter problems when connecting to your 
    computer. Additional troubleshooting information is available in Connections Help on the 
    iPAQ H3000 and ActiveSync Help on the computer.
    • Ensure the iPAQ H3000 is turned on.
    • If a modem or Ethernet card is inserted into your iPAQ H3000, remove it.
    • Ensure that you do not have any other active connections. Tap   then To d a y. Tap   
    or   at the bottom of the screen, then Disconnect.
    • Ensure the cradle’s cable is securely plugged into the appropriate port on the back of 
    your computer. Use the cable that came with the iPAQ H3000 cradle without any extra 
    cables or extenders attached.
    • Ensure your iPAQ H3000 is securely placed into the cradle. 
    						
    							Tips and Troubleshootinga-11
    Routine Maintenance
    This section provides recommended guidelines for taking care of your iPAQ H3000. Fol-
    lowing these guidelines helps ensure the longevity of your iPAQ and reduces the risk of 
    damage. 
    Routine Care
    To keep your iPAQ H3000 in good condition and working properly, follow these guide-
    lines: 
    • Keep your iPAQ away from excessive moisture and temperature extremes. Do not 
    expose your iPAQ to liquids or precipitation.
    • Do not place anything on top of your iPAQ to prevent damage to the screen.
    • Store your iPAQ in a protective case when not in use.
    • Clean your iPAQ by wiping the screen and the exterior with a soft, damp cloth moist-
    ened only with water.
    • Avoid exposing your iPAQ to direct sunlight or strong ultraviolet light for extended 
    periods of time. Also avoid scratching the surface of the screen and banging it against 
    hard objects.
    • Only use the iPAQ stylus to prevent scratching the screen.
    Battery Guidelines
    Because of the type of battery used in your iPAQ H3000, follow local regulations regard-
    ing the safe disposal of your iPAQ H3000. Your Compaq vendor can advise you on local 
    regulations, and/or the existence of any battery disposal programs in operation. 
    The iPAQ H3000 should not be disposed of along with the general household waste. In 
    order to forward them to recycling or dispose of them properly, please use the public col-
    lection system or return them to Compaq, your authorized Compaq partners, or their 
    agents.To reduce the risk of electric shock or damage to the internal components, do not
    spray liquid directly on the screen or allow excess liquid to drip inside your iPAQ.
    Using soap or other cleaning products on the screen may discolor the finish and
    damage the screen.
    In North America, dispose of the iPAQ H3000 by taking advantage of the Compaq
    battery recycling program. You will be provided with a postage-paid battery pack
    mailer preaddressed to a reclamation facility where the metals are recycled. 
    						
    							a-12Tips and Troubleshooting
    Travel Guidelines
    For safety and convenience when traveling with your iPAQ H3000, follow these guide-
    lines: 
    • Back up your data before you leave.
    • Take a backup copy of your data with you.
    • Disconnect all external equipment from your iPAQ.
    • Take the AC adapter and new batteries with you.
    • Hand-carry your iPAQ in a protective case. Do not check it with your luggage.
    • Be aware of potential effects of airport security devices on your iPAQ H3000.
    • Check with the airline if you plan to use your iPAQ on the plane. In-flight use of elec-
    tronic devices is at the discretion of the airline.
    International Travel
    Before traveling internationally with your iPAQ H3000, be sure to: 
    • Check local customs regulations.
    • If using an external modem or CompactFlash/PCMCIA card modem, be sure to have 
    the correct modem and cable for the country you are visiting. Telephone lines differ 
    from country to country.
    Shipping Guidelines
    When shipping your iPAQ H3000, follow these guidelines: 
    • Safeguard your data by making a backup copy.
    • If shipping the backup copy, be sure that the medium (diskette, tape, or CompactFlash 
    card) is not exposed to electrical or magnetic impulses while stored or in transit.
    • Turn off your iPAQ and disconnect all external devices.
    • Pack your iPAQ and all external devices (such as the cradle, cords, and cables) in their 
    original packing boxes or in similar packaging with sufficient packing material to pro-
    tect them.There are three types of airport security devices: X-ray machines, magnetic detec-
    tors (the device you walk through), and security magnetic wands. You can send
    your device through airport X-ray machines. However, Compaq recommends that
    you do not send your iPAQ through magnetic detectors or expose it to security
    magnetic wands. 
    						
    							Character Recognizerb-1
    appendix b
    C
    HARACTER RECOGNIZER 
    Using Character Recognizer, you can write characters directly on your iPAQ H3000 
    screen with your stylus, just as you would on a piece of paper. The characters you write 
    are translated into typed text. Use Character Recognizer anywhere you want to enter text, 
    for example, to write a note or to fill in fields in a dialog box. 
    The default writing mode for Character Recognizer is lowercase (Jot-compatible) mode. 
    In this mode, you write characters in lowercase. The chart at the end of this appendix con-
    tains examples of how to write characters in lowercase mode. You can also choose to write 
    in uppercase (Graffiti-compatible) mode. In this mode, you write characters in uppercase. 
    If you prefer to write in uppercase mode, tap Uppercase Mode in Options on the input 
    method menu. Whether a letter appears in uppercase or lowercase when it is converted to 
    typed text depends on where in the input panel you write it, not on the mode you have 
    selected. 
    						
    							b-2Character Recognizer
    The Character Recognizer input panel is divided into three writing areas. Letters written in 
    the left area (labeled ABC) creates uppercase letters, and letters written in the middle area 
    (labeled abc) creates lowercase letters. Use the right area (labeled 123) for writing num-
    bers, symbols, special characters, and punctuation. 
    Tap to select an
    input method or
    change options.
    Tap to show or hide the input panel.
    The letter you write is converted to
    typed text that appears on the screen. 
    						
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