Home > Compaq > Notebook > compaq presario 1100 series User Manual

compaq presario 1100 series User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual compaq presario 1100 series User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 65 Compaq manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							2-40 Removal and Replacement Service Manual
    ComponentRemoval ProcedureAdditional Steps
    Guide, HDDKeyboard cover
    (page 2-10).
    Speaker (page 2-12).
    Switchboard PCA
    (page 2-13).
    Keyboard (page 2-13).
    CD/DVD (page 2-16).
    Display (page 2-17).
    Top case (page 2-20).W hen replacing the HDD guide, make sure you only
    replace the two right screws. Do not replace the two
    left screws.
    Heatsink (with fan)See page 2-27.
    KeyboardSee page 2-13.
    Panel, wirelessKeyboard cover
    (page 2-10).
    Speaker (page 2-12).
    Switchboard PCA
    (page 2-13).
    Keyboard (page 2-13).
    CD/DVD (page 2-16).
    Display (page 2-17).
    Top case (page 2-20).Press the tabs on both sides of the panel and then lift
    it from the bottom case.
    PCA, I/RSee page 2-25.
    PCA, left and right
    antennas (wireless
    models only)Keyboard cover
    (page 2-10).
    Speaker (page 2-12).
    Switchboard PCA
    (page 2-13).
    Keyboard (page 2-13).
    CD/DVD (page 2-16).
    Display (page 2-17).
    Top case (page 2-20).
    Heatsink (page 2-27).
    Floppy (page 2-22).
    Motherboard (page 2-31)
    Bottom case (page 2-35).Disconnect the front antenna PCA cables from the
    mini-PCI card (page 2-6).
    Be careful not to bend the metal tabs on the bottom
    case when removing or replacing either of the two
    antenna PCAs.
    PCA, motherboardSee page 2-31.
    PCA, switchboardSee page 2-13.
    Socket, PCMCIAKeyboard cover
    (page 2-10).
    Keyboard (page 2-13).
    CD/DVD (page 2-16).
    Display (page 2-17).
    Top case (page 2-20).
    Heatsink (page 2-27).
    Floppy (page 2-22).
    Motherboard (page 2-31).1.  Remove the two screws attaching the socket to the
    motherboard.
    2.  Unplug the PCMCIA socket from the motherboard.
    Speaker assemblySee page 2-12. 
    						
    							Service Manual Troubleshooting and Diagnostics 3-1
    3 
    Troubleshooting and Diagnostics
    This chapter includes troubleshooting and diagnostic information for testing the functionality of the
    notebook, and for identifying faulty components:
     • 
    ASP support information
     • 
    Troubleshooting information
     ! Checking for customer abuse (page 3-3).
     ! Troubleshooting the problem (page 3-3).
     ! Verifying the repair (page 3-4).
     ! Suggestions for troubleshooting (page 3-5).
     • 
    Diagnostic tools
     ! e-Diagtools diagnostic program (page 3-17).
     ! Power-on self-test (page 3-18).
     ! Sycard PCCtest 450/460 PC card (page 3-24).
     ! Windows Management Instrumentation (page 3-25).
     ! BIOS Setup utility (page 3-25).
    Support by Authorized Service Providers
    In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable
    option. Standard predefined models and standard special models do not
     include ASP support. The sales
    force has the option of creating models with ASP support using the specials process.
    The serial number label on the bottom of the notebook indicates the ASP support status for that model.
    See the following table.
      Table 3-1. ASP Support Options
    Serial Number LabelASP Support Status
    “NoASP” No reimbursement to ASP for parts or labor. However the ASP is authorized to
    repair the notebook, and reimbursement can be negotiated directly with the
    customer.
    “ASP” Parts and labor will be reimbursed to the ASP.
    In other countries, ASP support is standard in most situations—but you should check the marking on
    the serial number label to verify the ASP support status for that model. 
    						
    							3-2 Troubleshooting and Diagnostics Service Manual
    Troubleshooting
    The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
    repair, follow the basic troubleshooting steps shown below.
     
    Check the customers description
    of the problem and any supporting
    information.
    Try to duplicate the customers
    problem.
    Troubleshoot the problem using:
      - Diagnostic tools.
      - Troubleshooting suggestions.
    Verify the repair by testing the
    functionality of the complete unit.
    Check for customer abuse.
     
      Figure 3-1. Basic Troubleshooting Steps 
    						
    							Service Manual Troubleshooting and Diagnostics 3-3
    Checking for Customer Abuse
    Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
    determine if this is the case:
     • 
    If the shipping box is seriously damaged, customer abuse cannot
     be declared.
     • 
    If the damage could have
     a cause other than customer abuse, customer abuse cannot
     be declared.
     • 
    If the notebook shows any of the following, customer abuse is declared:
     ! Missing parts.
     ! Broken plastic parts.
     ! Parts not original to the notebook.
     ! Damaged or missing keys on the keyboard.
    Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
      Important
     
    Parts damaged by customer abuse are not covered by the warranty.
    Troubleshooting the Problem
    Record pertinent information about the notebook:
     • 
    Model and serial number.
     • 
    Operating system and version.
     • 
    Software version (stored in hidden file c:\version.inf).
     • 
    BIOS version.
     • 
    Accessories and peripherals used.
    Analyze the problem:
     • 
    Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine
    how the problem differs from proper behavior. Also, note the functions that do
     work properly.
     • 
    Separate Problems. If there are multiple symptoms, separate them into distinct problems.
     • 
    Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and
    troubleshooting suggestions to help find possible causes.
     ! The e-Diagtools diagnostic program tests most of the notebook’s components using automatic
    and interactive tests, and is your primary troubleshooting tool. Other tools include the power-
    on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest.
    Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the
    notebook’s problem.
     ! The troubleshooting suggestions on page 3-6 include general suggestions for repairing
    notebooks that show specific failure symptoms. 
    						
    							3-4 Troubleshooting and Diagnostics Service Manual
    Swapping modules that might be defective with others known to be good is generally an ideal way to
    find the module responsible for the problem. A failure symptom is rarely caused by more than one
    module, so you will not usually need to replace more than one to correct a particular failure.
    After you replace a module, the notebook will normally be in a confused state and lock up when you
    apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart it
    in a known state.
    Verifying the Repair
    Before returning the repaired notebook to the customer, verify the repair by running the following tests:
     • e-
    Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program
    (page 3-17).
     
    –and–
     • 
    Function Tests. Run tests that check the repaired function, such as those in e-Diagtools
    (page 3-17).
     
    –and–
     • 
    Failed Tests. Run any other tests that failed during troubleshooting. 
    						
    							Service Manual Troubleshooting and Diagnostics 3-5
    Suggestions for Troubleshooting
      Table 3-2. Scope of Diagnostic Tools
    Functione-DiagtoolsPower-On
    Self-Test
    Sycard
    PCCtest 450
    WMI/
    Toptools
    (if installed)
    BIOS Setup
    BootupTests Describes Configures
    ProcessorTests Describes
    MemoryTests Tests Describes Describes
    FanTests
    BatteriesTests (CMOS
    battery only)Describes
    DisplayTests Describes Configures
    Hard diskTests Tests Describes Configures
    Floppy driveTests* Tests Describes Configures
    KeyboardTests Tests Describes
    AudioTests
    SerialTests* Describes Configures
    ParallelTests Describes Configures
    LANTests Describes Configures
    ModemConfigures
    WirelessConfigures
    InfraredDescribes Configures
    PS/2 port
    Tests†Configures
    USBDescribes Configures
    Port replicator
    PCMCIATests Tests Describes
    IEEE 1394Tests
    AC adapterStatus
    * Test might be available only on certain units.†Use an external keyboard to exercise the port. Run the external 101-key test. 
    						
    							3-6 Troubleshooting and Diagnostics Service Manual
    If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the
    following table to help find the problem.
      Table 3-3. Troubleshooting Suggestions
    SymptomCall Center:
    Suggestions
    Repair Center:
    Likely Causes
    Repair Center:
    Comments
    To help determine likely causes of a problem, determine which replaceable modules are involved in the system
    function and what roles they play: see the figure on page 1-14 and the table on page 1-15.
    Startup
    Does not boot on
    AC or battery.Check power source.
    Press and hold power button
    to turn notebook off, then
    press power button to turn
    notebook on.
    Unplug AC adapter, remove
    the battery and any PC
    cards, press reset button to
    turn notebook off, then
    reconnect power and try
    again.
    Do not use touch pad while
    booting or resuming.
    Remove all but one SDRAM
    module and try again.
    Reinsert any other SDRAM
    module and try again.AC adapter.
    SDRAM module.
    CPU module.
    Switchboard PCA.
    Motherboard.
    Display assembly.
    Hard drive.Check AC adapter. Remove
    all but one SDRAM module
    and try again.
    If power status light does not
    turn on, reprogram BIOS,
    replace top case, replace
    motherboard.
    If power status light turns on
    but display remains off, try
    external monitor. If monitor
    shows successful boot,
    replace display assembly. If
    monitor shows activity but
    BIOS does not complete,
    replace display assembly. If
    monitor is blank, replace
    switchboard PCA, replace
    motherboard.
    If power status light and
    display turn on, BIOS
    completes, but OS does not
    start from hard disk or floppy
    drive, replace CPU module,
    replace motherboard. If OS
    starts from floppy drive,
    reload hard drive, replace
    hard drive.
    Beeps once, spins
    hard disk, repeats,
    but does not boot.Make sure at least one
    SDRAM module is installed.SDRAM module.
    Does not boot on
    battery, but boots
    on AC.Make sure battery is properly
    installed and fully charged.
    Check battery level on
    battery LEDs.
    Check battery contacts. If
    available, try another battery.Battery or contacts.
    Motherboard.
    Does not boot from
    floppy drive.Make sure floppy disk is
    bootable.
    Use BIOS Setup to check
    default boot order.Floppy disk or floppy
    drive.
    Motherboard.Make sure floppy drive is
    installed and connected
    correctly.
    Does not boot from
    CD in CD/DVD
    drive.Make sure CD is bootable.
    Use BIOS Setup to check
    default boot order.
    Restart notebook.CD/DVD drive.
    Motherboard.Make sure CD/DVD is
    installed and connected
    correctly. 
    						
    							Service Manual Troubleshooting and Diagnostics 3-7
    SymptomCall Center:
    Suggestions
    Repair Center:
    Likely Causes
    Repair Center:
    Comments
    Sluggish startup or
    shutdown.Use Tools tab in disk’s
    Properties sheet to check
    hard disk. Use Disk
    Defragmenter to optimize
    hard disk.
    Delete temporary and
    unneeded files.Hard drive.
    Error message
    such as “Invalid
    system disk” or
    “Auto IDE error”.Check for disk in floppy drive.
    Check boot order in BIOS
    Setup.
    Remove and reinstall hard
    drive.Hard drive contacts.
    Hard drive.If notebook boots from floppy
    drive, check for corrupt files
    on hard drive, use Recovery
    CDs to reinstall factory
    software onto hard drive,
    replace hard drive.
    Password forgotten. Verify proper ownership, then
    follow removal procedure
    with owner and record
    appropriate data—see page
    5-1.User must call Technical
    Support and provide proof of
    ownership. Password
    removal is restricted to
    certain sites. See page 5-1.
    Power
    No power. Make sure charged battery is
    installed or AC adapter
    connected.
    Try another battery or AC
    adapter if available.AC adapter.
    Battery.
    Motherboard.
    Notebook has short
    operating time
    when on battery.Turn down display
    brightness.
    Check timeout settings in
    Power in Control Panel.
    Check power management
    settings in BIOS Setup. Try
    default settings.
    Battery gauge might need
    calibration. Run HP Battery
    Optimizer from Start menu.
    Certain applications can
    cause excess CPU and
    power usage. (User can get
    Intel Power Monitor from
    www.intel.com and monitor
    CPU load.)
    W hen playing DVD movies
    on battery power, use Power
    Options in Control Panel to
    select Portable/Laptop power
    scheme.
    W hen using applications with
    automatic save feature (such
    as MS W ord), extend save
    time or disable to reduce
    hard disk access and power
    usage.
    PCMCIA card use can affect
    battery life. Some PCMCIA
    cards draw power even while
    not in use.
    Heavy modem use can affect
    battery operating time.Battery.
    Motherboard.Battery capacity often
    decreases after a year or
    more. 
    						
    							3-8 Troubleshooting and Diagnostics Service Manual
    SymptomCall Center:
    Suggestions
    Repair Center:
    Likely Causes
    Repair Center:
    Comments
    Turns off
    immediately after
    turning on.Battery may be extremely
    low. Plug in AC adapter or
    insert charged batteryBattery.
    Does not run on
    battery; empty
    battery indication.Check battery and contacts.
    Try another battery if
    available.Battery or contacts.
    Motherboard.
    Beeps repeatedly. Notebook beeps repeatedly
    when battery is low. Connect
    AC adapter or replace
    battery.Battery.
    Battery does not
    charge.Make sure AC adapter has
    correct power rating.
    Make sure AC adapter is
    connected properly and
    battery installed properly.
    Check battery contacts. If
    available, try another battery
    and AC adapter.
    Move notebook away from
    any nearby heat source.
    Unplug AC adapter and allow
    battery to cool. Check for
    blocked air vents.Battery or contacts.
    AC adapter.
    Motherboard.
    Heatsink.Check battery and AC
    adapter.
    Check heatsink.
    AC adapter does
    not power
    notebook.Try another AC adapter, if
    available.AC adapter.
    Motherboard.AC adapter cannot be
    repaired, and must be
    replaced.
    Battery indicator is
    inaccurate.Time Remaining is an
    estimate based on
    notebook’s power use at that
    moment. It therefore
    depends on current task, and
    assumes power will be used
    at that rate until battery runs
    out. So if notebook is
    currently using good deal of
    power (such as when reading
    CD or DVD), Time
    Remaining likely shows less
    time than actually remains.
    Standby/resume
    General problems. Close all applications before
    entering (or allowing
    notebook to enter) Standby
    or Hibernation mode.
    If problem appears after
    installing new software
    (including drivers), uninstall
    that software. Contact
    software vendor for additional
    support. 
    						
    							Service Manual Troubleshooting and Diagnostics 3-9
    SymptomCall Center:
    Suggestions
    Repair Center:
    Likely Causes
    Repair Center:
    Comments
    Notebook resumes
    slowly from Standby
    mode.Notebook can take a minute
    or longer to resume if
    network card is installed.
    Blinking cursor appears while
    system is loading and
    checking hardware and
    network connections. W hen
    hardware is reinitialized,
    W indows desktop appears.
    Does not suspend
    to Standby mode as
    expected.Notebook won’t suspend if
    connection to another
    computer is active.
    If notebook is busy, it
    normally finishes current
    operation before suspending.
    Does not
    automatically enter
    Hibernation mode
    as expected.Make sure hibernate support
    is enabled in Power in
    Control Panel. Also, make
    sure Hibernate timeouts
    (Power Schemes tab) for AC
    and battery power are not set
    to Never.
    Display
    Dark display, no
    light.Make sure notebook is
    turned on and warmed up.
    Check power supply.
    Make sure SDRAM modules
    are installed properly.
    Adjust display brightness.
    Press Fn+F5 several times.
    Try external monitor.Display cable
    connection.
    SDRAM modules.
    CPU module.
    Display assembly.
    Motherboard.Check cable connections.
    Replace SDRAM modules.
    Make sure CPU module is
    installed properly, replace
    CPU module.
    Check display cable
    connections, replace display
    assembly.
    If external monitor displays
    no image, replace
    motherboard.
    W hite display. Adjust display brightness. Display assembly.
    Switchboard PCA.
    Erratic display. Display cable
    connection.
    Switchboard PCA.
    Display assembly.
    Motherboard.Check display cable
    connection.
    Bright or missing
    pixels or lines.See quality statement on
    page 5-2.Display cable
    connection.
    Display assembly.Check display cable
    connection.
    See quality statement on
    page 5-2.
    Punctured display. Declared to be caused by
    customer abuse.
    Vertical crack near
    center of display.Usually caused by
    closing display with
    pencil-sized object on
    keyboard.Declared to be caused by
    customer abuse.
    Scratched display
    glass.Declared to be caused by
    customer abuse. 
    						
    All Compaq manuals Comments (0)

    Related Manuals for compaq presario 1100 series User Manual