compaq presario 3000 series User Manual
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b Maintenance and Service Guide Compaq 800 Notebook Series Compaq Presario 3000 Series Mobile PC Document Part Number: 307503-002 January 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. 307503-002.book Page i Thursday, January 30, 2003 1:04 PM
© 2003 Hewlett-Packard Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide Second Edition January 2003 First Edition November 2002 Document Part Number: 307503-002 307503-002.book Page ii Thursday, January 30, 2003 1:04 PM
Maintenance and Service Guideiii Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10 1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.5 Notebook External Components . . . . . . . . . . . . . . 1–14 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu . . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10 307503-002.book Page iii Thursday, January 30, 2003 1:04 PM
ivMaintenance and Service Guide Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Notebook System Major Components . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics/Hardware Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10 3.4 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4 4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5 4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2 5.3 Preparing the Notebook for Disassembly. . . . . . . . . 5–4 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9 5.6 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12 5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–13 5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15 5.9 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18 5.10 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21 5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24 5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27 307503-002.book Page iv Thursday, January 30, 2003 1:04 PM
Contents Maintenance and Service Guidev 5.14 1394 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32 5.15 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34 5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36 5.17 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–38 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 C Screw Listing Index 307503-002.book Page v Thursday, January 30, 2003 1:04 PM
Maintenance and Service Guide1–1 1 Product Description The Compaq 800 and Presario 3000 Series Mobile PCs feature Intel Pentium 4 processors, an industry-leading SiS Accelerated Graphics Port (AGP) graphics processor, a 16-inch SXGA display, and a wide range of multimedia capabilities. Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC 307503-002.book Page 1 Thursday, January 30, 2003 1:04 PM
1–2Maintenance and Service Guide Product Description 1.1 Models Notebook models are shown in Tables 1-1 through 1-3. Table 1-1 Compaq 800 and Presario 3000 Model Naming Conventions Key C800 P 306 S6 80 W C 10 E XXXXXX-XXX 123456789 10 Key Description Options 1 Brand/Series designatorC800 = 800 Series P3000 = Presario 3000 Series 2 Processor type P = Intel Pentium 4 C = Intel Celeron 3 Processor speed 306 = 3.06 GHz 280 = 2.8 GHz 240 = 2.4 GHz200 = 2.0 GHz 180 = 1.8 GHz 170 = 1.7 GHz 4Display type/ size/resolutionS = SXGA (1268 × 1024) X = XGA (1024 × 768)6 = 16.x in 5 = 15.x in 4 = 14.x in 3 = 13.x in 5 Hard drive size 80 = 80 MB 60 = 60 MB40 = 40 GB 20 = 20 GB 6 Optical drive designatorD = CD-ROM drive V = DVD-ROM driveW = combination DVD/CD-RW drive 7 Integrated communicationM = modem 0 = noneC = modem/NIC combination card 8 RAM 10 = 1024 MB 51 = 512 MB25 = 256 MB 12 = 128 MB 9 Operating system E = Microsoft Windows XP Home 10 SKU# 307503-002.book Page 2 Thursday, January 30, 2003 1:04 PM
Product Description Maintenance and Service Guide1–3 Table 1-2 Compaq 800 Models The following Compaq 800 models feature: ■TouchPad pointing device ■56KB/s modem and 10/100 NIC ■1-year warranty on parts and labor ■Microsoft Windows XP Home ■90W AC adapter ■4.0 AH lithium ion (Li ion) battery pack The following Compaq 800 model uses config. code LN64. C800 P 240 S6 40 W C 25 E Asia Pacific 322539-371 The following Compaq 800 models use config. code LLNB. C800 P 240 S6 30 W C 25 E Hong Kong Korea317471-AC1 317471-AD1Thailand 317417-281 The following Compaq 800 model uses config. code LN63. C800 P 240 X5 30 W C 25 E Asia Pacific 322538-371 The following Compaq 800 model uses config. code LLN8. C800 P 200 X4 30 V C 25 E People’s Republic of China315612-AA1 The following Compaq 800 models use config. code LLN6. C800 P 200 X4 20 V C 12 E Asia Pacific Australia/New Zealand Hong Kong Korea315610-371 315610-011 315610-AC1 315610-AD1Peo pl e ’s Republic of China Ta i w a n Thailand315610-AA1 315610-AB1 315610-281 307503-002.book Page 3 Thursday, January 30, 2003 1:04 PM
1–4Maintenance and Service Guide Product Description The following Compaq 800 model uses config. code LLNF. C800 P 180 X5 20 D C 25 E Korea 317474-AD1 The following Compaq 800 model uses config. code LLNC. C800 P 180 X4 20 V C 12 E People’s Republic of China317472-AA1 The following Compaq 800 model uses config. code LLND. C800 P 180 X4 20 V C 12 E Korea 317473-AD1 The following Compaq 800 model uses config. code LLN7. C800 P 180 X4 20 D C 12 E People’s Republic of China315611-AA1 The following Compaq 800 models use config. code LMS2. C800 C 180 X4 20 D C 12 E Asia Pacific Australia/New Zealand Hong Kong Korea321485-371 321485-011 321485-AC1 321485-AD1Peo pl e ’s Republic of China Ta i w a n Thailand321485-AA1 321485-AB1 321485-281 The following Compaq 800 model uses config. code LN65. C800 C 180 X4 20 D C 12 E India 322629-D61 The following Compaq 800 model uses config. code LN66. C800 C 170 X4 20 D C 12 E India 322630-D61 Table 1-2 Compaq 800 Models (Continued) 307503-002.book Page 4 Thursday, January 30, 2003 1:04 PM
Product Description Maintenance and Service Guide1–5 The following Compaq 800 models feature: ■TouchPad pointing device ■56KB/s modem and 10/100 NIC ■1-year warranty on parts and labor ■Microsoft Windows XP Home ■90W AC adapter ■No battery pack The following Compaq 800 models use config. code LF56. C800 P 240 S6 30 W C 25 E Asia Pacific 316503-371 Australia/New Zealand316503-011 The following Compaq 800 model uses config. code LN67. C800 P 200 S6 40 V C 25 E Ta i w a n324627-AB1 The following Compaq 800 model uses config. code LN68. C800 P 200 X5 30 V C 25 E Korea 325439-AD1 The following Compaq 800 models use config. code LLN8. C800 P 200 X4 30 V C 25 E Asia Pacific Australia/New Zealand Hong Kong315612-371 315612-011 315612-AC1Korea Ta i w a n Thailand315612-AD1 315612-AB1 315612-281 The following Compaq 800 model uses config. code LMS4. C800 P 200 X4 20 V C 12 E Asia Pacific 321487-371 The following Compaq 800 model uses config. code LMS1. C800 P 200 X4 20 D C 12 E Asia Pacific 319562-371 Table 1-2 Compaq 800 Models (Continued) 307503-002.book Page 5 Thursday, January 30, 2003 1:04 PM