Dell 1350cnw User Guide

							Troubleshooting297
Fog
Bead-Carry-Out (BCO)
ActionYesNo
1 Is the whole page printed light? Contact Dell. Go to action 2.
2 Start  Developer Stir Mode .
1Launch the Tool Box, click Developer Stir 
Mode
 on the Diagnosis tab.
2Click the Start button.
Is the problem recovered? The task is 
complete.
Contact Dell.
 
						

							298Troubleshooting
Auger mark
ActionYesNo
1 If the printer is installed in a high altitude 
location, set the altitude of the location.
1Launch the Tool Box, and click Adjust 
Altitude
 on the Printer Maintenance tab.
2Select the value close to the altitude of the 
location where the printer is installed.
Is them problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
1 The toner cartridges may be low or need to be 
replaced. Confirm the amount of toner in each 
toner cartridge.
1Check the toner  level in the Status tab in the 
Status Monitor.
2Replace the toner cartridges as necessary.
Is the problem recovered? The task is 
complete.
Contact Dell.
2 Start  Developer Stir Mode .
1Launch the Tool Box, click Developer Stir 
Mode
 on the Diagnosis tab.
2Click the Start button.
Is the problem recovered? The task is 
complete.
Contact Dell.
 
						

							Troubleshooting299
Wrinkled/Stained paper
ActionYesNo
1 Verify that the correct print media is being 
used. See Supported Paper Sizes on page 162 
and Print Media Guidelines on page 155. If 
not, use the print media recommended for the 
printer.
Is the problem recovered? The task is 
complete.
If printing on 
an envelope, go 
to action 2.
If printing on 
print media 
other than 
envelopes, 
contact Dell.
2
Check the crease. Is the crease within 30 mm of 
the four edges of the envelope?This type of 
crease is 
considered 
normal. Your 
printer is not at 
fault. If the envelope 
is 220 mm or 
longer (C5 or 
Envelope#10), 
go to action 3a. 
If the envelope 
is shorter than 
220 mm 
(Monarch or 
DL), go to 
action 3b.
3a
Does the envelope have a flap on the long edge? The envelope is 
Envelope#10. 
Go to 4b.The envelope 
is C5. Go to 
action 4a.
 
						

							300Troubleshooting
The top margins is incorrect
3bLoad the envelope long edge feed in the MPF 
with the flap open and facing up. For details, 
see When Loading Envelope#10, DL, or 
Monarch on page 170.
Is the problem recovered? The task is 
complete.
Go to action 
4b.
4a Load the envelope in the MPF with the flap 
open and facing up. For details, see When 
Loading C5 on page 171.
Is the problem recovered? The task is 
complete.
Contact Dell.
4b Use a different size envelope.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
1 Ensure that the margins are set correctly on the 
application being used.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
 
						

							Troubleshooting301
Color registration is out of alignment
ActionYesNo
1 Execute auto color registration adjustment.
1Launch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
2Click the Start button next to Auto Correct.
Is the problem recovered? The task is 
complete.
Go to action 2.
2 Clean the CTD sensor.
1Clean the CTD sensor. See Cleaning the 
Color Toner Density (CTD) Sensor on 
page 269.
2Launch the Tool Box, and click Color 
Registration Adjustment
 on the Printer 
Maintenance
 tab.
3Click the Start button next to Auto Correct.
Is the problem recovered? The task is 
complete.
Go to action 3.
 
						

							302Troubleshooting
Protrudent / Bumpy paper
3Print the Color Registration Chart and 
manually correct the color registration. 
1Click Color Registration Adjustment on the 
Printer Maintenance tab.
2Click the Start button next to Color Regi 
Chart
.
The color registration chart is printed.
3Adjust till all straight lines are at the value of 
0. See Adjusting Color Registration on 
page 270 for details.
4Click the Apply New Settings button.
5Click the Start button next to Color Regi 
Chart
 to print the Color Registration Chart 
again.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
1 Clean up the fuser unit.
1Load one sheet of paper  on the MPF, and then 
print a solid image all over paper.
2Load the printed sheet with the side to be 
printed on facing down, and then print a blank 
sheet of paper.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action Yes No
 
						

							Troubleshooting303
Noise
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or  Dell Printer Configuration Web Tool. For 
information on how to use the operator panel and Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 21 5 and Dell Printer Configuration Web 
Tool on page 109.
Action YesNo
1 Locate the cause of the problem by removing 
the toner cartridges.
1Remove the toner cartridges. See Replacing 
Toner Cartridges on page 263.
2Launch the Tool Box, and click Machine 
Check
 on the Diagnosis tab.
3Select Main Motor Operation Check from 
the drop-down list box, and click the 
Start 
button.
4Click the Play of Sound button to check the 
motor sound.
Does the noise generated from the printer 
match with the noise from the  Play of Sound 
button? Contact Dell. Go to action 2.
 
						

							304Troubleshooting
Jam
 NOTE: In this section, some procedures that use the Tool Box can also be 
performed using the operator panel or Dell  Printer Configuration Web Tool. For 
information on how to use the operator panel and  Dell Configuration Web Tool, see 
Understanding the Printer Menus on page 21 5 and Dell Printer Configuration Web 
Tool on page 109.
2
1Click 
Machine Check  on the Diagnosis tab.
2Select Dispense Motor Check (Yellow), 
Dispense Motor Check (Magenta), Dispense 
Motor Check (Cyan)
, or Dispense Motor 
Check (Black) 
from the drop-down list box, 
and click the 
Start button.
3Click the Play of Sound button to check the 
motor sound.
4Repeat steps 1 and 2 to perform Dispense 
Motor Check for the rest of the toner 
cartridges.
NOTE: You can perform Dispense Motor Check 
for CMYK in any order you desire.
NOTE: Do not check the operation of the 
dispense motor repeatedly.
Does the noise generated from the printer 
match with the noise from the  Play of Sound 
button? Contact Dell. Go to action 3.
3
1Reinstall the toner cartridges.
2Perform action 2 again.
Does the noise generated from the printer 
match with the noise from the  Play of Sound 
button? Contact Dell. The task is 
complete.
Action Yes No
 
						

							Troubleshooting305
Misfeed jam
ActionYesNo
1 Remove the paper from the PSI, and then 
ensure that papers are properly inserted on the 
MPF.
Is the problem recovered? The task is 
complete.
Proceed to the 
action 
corresponding 
to the type of 
the print media 
being used:
•Thick - 2a
• Thin - 2b
•Envelope - 
2c
If performing 
manual duplex 
printing, go to 
action 2d. 
If using paper 
other than the 
above or if not 
performing 
duplex 
printing, go to 
action 2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered? The task is 
complete.
Go to action 
3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered? The task is 
complete.
Go to action 
3a.
2c Ensure that the envelope is properly loaded in 
the MPF as instructed in Loading Envelopes in 
the Multipurpose Feeder (MPF) on page 170.
Is the problem recovered? The task is 
complete.
Go to action 
3b.
2d Ensure that the print media is not curled.
Is the problem recovered? The task is 
complete.
Go to action 
3a.
 
						

							306Troubleshooting
Multi-feed jam
2eIs the print media damp? Go to action 
3c. Go to action 
3a.
3a Fan the print media.
Is the problem recovered? The task is 
complete.
Go to action 
3b.
3b If the envelope is deformed, correct it or use 
another envelope.
Is the problem recovered? The task is 
complete.
Go to action 
3a.
3c Turn over the print media.
Is the problem recovered? The task is 
complete.
Go to action 4.
4 Use print media that is not damp.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action YesNo
1 Remove the paper from the PSI, and then 
ensure that papers are inserted properly in the 
MPF.
Is the problem recovered? The task is 
complete.
Go to action 2.
2 Is the print media damp? Go to action 
3a. Go to action 
3b.
3a Use print media that is not damp.
Is the problem recovered? The task is 
complete.
Go to action 
3b.
3b Fan the print media.
Is the problem recovered? The task is 
complete.
Contact Dell.
Action
YesNo