DELL 1350cnw User Manual
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Troubleshooting307 Other Problems Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know the model of your pr inter type and serial number. See the label located inside the si de door of your printer. Problem Action Condensation has occurred inside the printer. This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.
Appendix311 B Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, soft ware program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionalit y of the printer and all Dell-installed hardware. In addition to this technici an assisted technical support, online technical support is available at Dell Support. Additional technical support options may be available for purchase. Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for th ird-party software and peripherals is provided by the original manufacture r, including those purchased and/or installed through Software & Periphe rals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus). Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following webs ites and e-mail addresses: • Dell Support websites support.dell.com
312Appendix support.euro.dell.com (Europe only) • Dell Support e-mail addresses [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses [email protected] (Asian/Pacific countries only) [email protected] (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail ad dress as your password. Warranty and Return Policy Dell Computer Corporation (Dell) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see support.dell.com . Recycling Information It is recommended that customers dispose of th eir used computer hardware, monitors, printers, and other peripherals in an en vironmentally sound manner. Pote ntial methods include reuse of parts or whole products and recycling of products, components, and/or materials. For specific information on Dells worldwide recycling programs, see www.dell.com/ recyclingworldwide . Contacting Dell For customers in the United Stat es, call 800-WWW-Dell (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, in your Dell catalog.
Appendix313 Dell provides several online and telephone-based support and service options. Availability varies by co untry and product, and some services may not be available in your area. To contact De ll for sales, technical support, or customer service issues: 1 Visit support.dell.com. 2Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3Click Contact Us on the left side of the page. 4Select the appropriate service or support link based on your need. 5Choose the method of contacting Dell that is convenient for you.
Index315 Index Numeric 100Base-TX Full-Duplex, 141 100Base-TX Half-Duplex, 141 10Base-T Full-Duplex, 141 10Base-T Half-Duplex, 141 A A4, 162 A5, 162 About printer, 25 Ad-Hoc, 149 Adjust Altitude, 126, 133, 207, 232 Adjust BTR, 125, 129, 203, 227 Adjust Fuser, 126, 130, 204, 228 Adjusting color registration, 270 Adjusting the Language, 192 Admin Menu, 216 Administrator Password, 151 Advanced Setup, 72 Altitude, 257 Appendix, 311 Apply New Settings Button, 119 Asset Tag Number, 122 Assigning an IP address (for IPv4 Mode), 39 Authenticate Error Trap, 148 Auto Log Print, 125, 127, 225 Auto Reg Adj, 228 Auto Registration Adjustment, 126, 131 Avoiding jam, 277 Avoiding Paper Jam, 187 B B5, 162 Base memory, 256 Basic Information, 140 Basic printer problem, 287 Bonjour (mDNS), 141, 146, 221 BTR Refresh, 126, 132, 231 BTR Refresh Mode, 208 C C5, 162 Cable, 258 Cancel button, 183, 245 Canceling a print job, 188
316Index Carbonless copy paper, 157 CCP, 157 Change Password, 233 Changing the settings of menu item, 119 Chart, 231 Chart Print, 210 Clean Developer, 132, 230 Cleaning Inside the Printer, 266 Cleaning the Color Toner Density (CTD) Sensor, 269 Clearing jam, 277 Clearing Paper Jams From the Back of the Printer, 280 Clearing Paper Jams From the Front of the Printer, 279 Clearing Paper Jams From the Output Tray, 282 Coated, 125-126, 130-131, 204- 205, 227-228 Color Reg Adj, 229 Color Regi Chart, 131 Color Registration Adjustment, 205 Color Registration Adjustments, 131-132 Color registration chart, 271 Color Test Page, 127, 216 Community Name, 147 Community Name (Read only), 147 Community Name (Read/ Wr i t e ) , 1 4 7 Community Name (Trap), 147 Completed Jobs, 111, 123 Connecting Printer to Computer or Network, 34 Connecting your printer, 33 Connection specification, 33, 258 Connection type, 33, 258 Conserving supplies, 261 Contact Dell Support at, 112 ,118 Contact Person, 116 Contacting service, 307 Copy Printer Settings, 111, 117, 152 Copy Printer Settings Report, 153 Cover, 121 Covers, 125-126, 130, 204-205, 227-228 Current, 255 D Default Paper Size, 124, 127 Dell, 112