Dell 1708fp Users Guide
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Shaky/Jittery
VideoWavy picture or fine
movementPush Auto Adjust button.Adjust Phase and Clock controls via OSD.Perform monitor reset.Check environmental factors.Relocate and test in another room.
Missing Pixels LCD screen has spots
Cycle power on-offThese are pixels that are permanently off and this is a natural defect
that occurs in LCD technology.
Brightness
Problems Picture too dim or too bright
Perform monitor reset.Push Auto Adjust button.Adjust brightness & contrast controls.
Geometric
Distortion Screen not centered correctly
Perform monitor reset on Position Settings Only.Push Auto Adjust button.Adjust the centering controls.Ensure monitor is in proper video mode.
Horizontal/Vertical
Lines Screen has one or more lines
Perform monitor reset.Push Auto Adjust button.Adjust Phase and Clock controls via OSD.Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
Check for bent or broken pins.
Sync Problems Screen is scrambled or
appears torn
Perform monitor reset.Push Auto Adjust button.Adjust Phase and Clock controls via OSD.Perform monitor self-test feature check to determine if scrambled screen
appears in self-test mode.
Check for bent or broken pins.Boot up in the safe mode.
LCD Scratched Screen has scratches or
smudges
Turn monitor off and clean the screen.For cleaning instruction, see Cleaning Your Monitor.
Safety Related
Issues Visible signs of smoke or
sparks
Do not perform any troubleshooting steps.Monitor needs to be replaced.
Intermittent
Problems Monitor malfunctions on and
off
Ensure monitor is in proper video mode.Ensure video cable connection to computer and to the flat panel is
secure.
Perform monitor reset.Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
Image Retention
(from a static
image) Faint Shadow from the static
image displayed appears on
the screen
Use the Power Management feature to turn off the monitor at all times
when not in use. Alternatively, use a dynamically changing screensaver
left on the monitor for a long period of time.
In OSD Menu, under Reset to Factory Settings, select Enable LCD
Conditioning. Using this option may take several hours before the
image is eliminated.
NOTE: Image Burn-in is not covered by your warranty.
Product Specific Problems
SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small Image is centered on screen, but
does not fill entire viewing area.
Perform monitor reset on All Settings.
Cannot adjust the monitor with thebuttons on the front panelOSD does not appear on the screen.Turn off the monitor, unplug the power cord andthen plug back and turn on the monitor. USB Problems SPECIFIC SYMPTOMSWHAT YOU EXPERIENCE POSSIBLE SOLUTIONS USB interface is not working USB peripherals are not working. Check that your monitor is turned ON.Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again. High Speed USB 2.0 interface is slow High Speed USB 2.0 peripherals working slowly or not at all. Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer.Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Troubleshooting Your Soundbar COMMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS No Sound No power to Soundbar - the power indicator is off. (built-in DC power supply. i.e. 1708FP ) Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated. Confirm that the power cable from the Soundbar is plugged into the monitor.Confirm that the monitor has power.If the monitor has no power, see Troubleshooting your monitor for monitor common problem. No Sound Soundbar has power - power indicator is on. Plug the audio line -in cable into the computers audio out jack.Set all Windows volume controls to their maximum.Play some audio content on the computer (i.e. audio CD, or MP3).Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line -in plug.Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Computers sound card is used as the audio source. Clear any obstructions between the Soundbar and the user.Confirm that the audio line -in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints.Decrease the volume of the audio application.Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line -in plug.Troubleshoot the computers sound card.Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Other audio source is used. Clear any obstructions between the Soundbar and the user.Confirm that the audio line -in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source.Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line -in plug.
Unbalanced Sound OutputSound from only one side of SoundbarClear any obstructions between the Soundbar and the user.Confirm that the audio line -in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L -R) to their midpoints.Clean and reseat the audio line -in plug.Troubleshoot the computers sound card.Test the Soundbar using another audio source (i.e. portable CD player). Low Volume Volume is too low. Clear any obstructions between the Soundbar and the user.Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum.Increase the volume of the audio application.Test the Soundbar using another audio source (i.e. portable CD player). Back to Contents Page
Back to Contents Page Appendix Dell™ 1708FP Flat Panel Monitor Users Guide CAUTION: Safety Instructions FCC Notice (U.S. Only) Contacting Dell Your Monitor Setup Guide CAUTION: Safety Instructions CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location: 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan. 230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East. Always be sure that your monitor is electrically rated to operate with the AC power available in your location. NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges defined in the Electrical Specifications section in the Users Guide. Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold. Avoid moving the monitor between locations with large temperature differences. Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk. Do not store or use the monitor in locations exposed to high humidity or dusty environment. Do not allow water or other liquids to spill on or into the monitor. Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display. Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock. To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case. Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computers cables and that the cables are not located where they can be stepped on or tripped over. Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket. Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to
provide adequate ventilation and air flow. Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway. Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first. Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply. Locate your monitor near an easily accessible electric outlet. If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center. Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel. High temperatures can cause problems. Dont use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat. Unplug the monitor when it is going to be left unused for an extended period of time. Unplug your monitor from the electric outlet before any service is performed. Projectors, LCD displays, and some multifunction printers may use lamp(s) that contain a small amount of Mercury for energy-efficient lighting purposes. Mercury lamps in these products are labeled accordingly. Please manage the lamp according to local, state, or federal laws. For more information, contact the Electronic Industries Alliance at www.eiae.org . For lamp specific disposal information check www.lamprecycle.org. FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. 2 This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell ™ Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna.Relocate the system with respect to the receiver.Move the system away from the receiver.Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Product name: 1708FPModel number: 1708FPtCompany name: Dell ™ Inc. Worldwide Regulatory Compliance & Environmental Affairs. One Dell™ Way Round Rock, Texas 78682 USA
512-338-4400 NOTE: For further regulatory information, see your Product Information Guide. Contacting Dell You can contact Dell through the Internet and by phone: For support through the web, go to support.dell.com.For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.For support by e -mail, see the e -mail addresses listed in the following table. NOTE: Toll -free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change. Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E -Mail Address Anguilla Online Support www.dell.com/ai E-mail Address [email protected] Technical Support, Customer Service, Sales toll-free: 800-335-0031 Antigua and Barbuda Online Support www.dell.com.ag [email protected] Technical Support, Customer Service, Sales 1-800-805-5924 Aomen Country Code:853 Technical Support toll-free:0800-105 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Online Support www.dell.com.ar E-mail for Desktops and Portables [email protected] E-mail for Servers and EMC ® Storage Products [email protected] Customer Service toll-free: 0-800-444-0730 Technical Support– Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ toll-free: 0-800-222-0154 Technical Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355 Aruba Online Support www.dell.com.aw
[email protected] Technical Support, Customer Service, Sales toll-free: 800-1578 Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 Online Support support.ap.dell.com support.ap.dell.com.contactus Technical Support Technical Support for XPS computers onlycomputers only toll-free: 1300 790 877 Home and Home Office toll-free: 1300-655-533 Medium and Large Business toll-free: 1800-633-559 Small Business, Education, Local Government toll-free: 1800-060-889 Customer Service toll-free: 1300-662-196 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Online Support support.euro.dell.com [email protected] Technical Support for XPS computers onlycomputers only 08 20 24 05 30 81 Home/Small Business Sales 08 20 24 05 30 00 Home/Small Business Fax 08 20 24 05 30 49 Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 Preferred Accounts/Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 0820 240 530 00 Bahamas Online Support www.dell.com/bs [email protected] Technical Support, Customer Service, Sales toll-free: 1-866-874-3038 Barbados Online Support www.dell.com/bb [email protected] Technical Support, Customer Service, Sales 1-800-534-3142 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Online Support support.euro.dell.com Technical Support for XPS computers onlycomputers only 02 481 92 96 General Support 02 481 92 88 General Support Fax 02 481 92 95 Customer Service 02 713 15 .65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Online Support www.dell.com/bm [email protected] Technical Support, Customer Service, Sales 1-877-890-0751
Country Code: 86 City Code: 592 Technical Support E-mail [email protected] Customer Service E-mail [email protected] Technical Support Fax 592