Dell Alienware Aurora R3 Users Guide

49CHAPTER 5: TROUBLESHOOTING 
Beep CodePossible Problem
OnePossible motherboard failure — BIOS ROM checksum failure
TwoNo RAM detected
NOTE: If you installed or replaced the memory module, ensure that the memory module is seated properly.
ThreePossible motherboard failure — Chipset error
FourRAM read/write failure
FiveReal Time Clock failure
SixVideo card or chip failure
SevenProcessor failure
Computer Problems
The computer fails the POST
The Power On Self Test (POST) ensures that all hardware is working...

50CHAPTER 5: TROUBLESHOOTING 
A program is designed for an earlier version of Microsoft Windows 
Run the Program Compatibility Wizard:
The Program  Compatibility  Wizard  configures  a  program  so  that  it  runs  in  an environment similar to non-Windows operating system environment.
Click 1. Start → Control Panel→ Programs→ Run programs made for 
previous versions of Windows . 
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
The computer stops responding or a solid blue...

51CHAPTER 5: TROUBLESHOOTING 
Other software problems
Back up your files immediately
Use a virus-scanning program to check the hard drive, or CDs
Save  and  close  any  open  files  or  programs  and  shut  down  your  computer through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-up  advertisements,  or  you  are  having  problems  connecting  to  the  Internet, your  computer  might  be  infected  with  spyware.  Use  an...

52CHAPTER 5: TROUBLESHOOTING 
Hard Drive Problems
NOTE: For  maximum  performance  of  hard  drive(s),  connect  the  SATA  3.0 (6Gb/s)  compatible  hard  drive(s)  to  the  SATA  3.0  (6Gb/s)  port(s)  on  the system board.
Allow the computer to cool before turning it on
A  hot  hard  drive  may  prevent  the  operating  system  from  starting.  Try  allowing the computer to return to room temperature before turning it on.
Run Check Disk
Click 1. Start → Computer.
Right-click 2. Local Disk C:.
Click 3....

53CHAPTER 5: TROUBLESHOOTING 
Power
When you press the power button, the computer does not turn on
If the computer is connected into a surge protector or UPS, ensure that • the surge protector or UPS is securely connected to an electrical outlet, is switched on and is working correctly. 
Ensure that the electrical outlet is working properly by testing another • device such as a radio or lamp that is known to be working. If the elect\
rical outlet is not working, contact an electrician or your power...

54CHAPTER 5: TROUBLESHOOTING  

55CHAPTER 6: SYSTEM RECOVERY 
CHAPTER 6: SYSTEM RECOVERY
CHAPTER 7: SYSTEM RECOVERY
Your computer has the following system recovery options: 
Operating System Reinstallation DVD•  — Contains operating system installation media.
AlienRespawn•  — Your computer is pre-installed with AlienRespawn (see “AlienRespawn” on page 56).
Dell DataSafe Online • — Dell DataSafe Online is an online data backup service (see “Dell DataSafe Online Backup” on page 57).
System Drivers•  — You can download the latest drivers...

56CHAPTER 6: SYSTEM RECOVERY 
AlienRespawn
CAUTION:  Using  AlienRespawn  permanently  removes  any  programs or  drivers  installed  after  you  received  your  computer.  Create  backup media of applications you need to install on your computer before using AlienRespawn. Use AlienRespawn only if System Restore did not resolve your operating system problem.
CAUTION: Although AlienRespawn is designed to preserve the data files on  your  computer,  it  is  recommended  that  you  backup  your  data  files...

57CHAPTER 6: SYSTEM RECOVERY 
Dell DataSafe Online Backup (Optional)
NOTE:  Dell  DataSafe  Online  Backup  may  not  be  available  in  all  regions. 
NOTE: A broadband connection is recommended for fast upload/download speeds.
Dell  DataSafe  Online  is  an  automated  backup  and  recovery  service  that  helps protect your data and other important files from catastrophic incidents like theft, fire,  or  natural  disasters.  You  can  access  the  service  on  your  computer  using  a...

58CHAPTER 6: SYSTEM RECOVERY