DuVoice DV2000 Configuration Instructions Manual
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DV2000 Configuration - Service Release 3.0 1 Table of Contents GETTING STARTED.......................................................................................................3 Enter Password Dialog............................................................................................................3 Using Online Help...................................................................................................................3 System Configuration Menu....................................................................................................4 SYSTEM CONFIGURATION OVERVIEW..................................................................5 Using System Security.........................................................................................................5 Setting Up Ports..................................................................................................................5 Using PBX Integrations........................................................................................................5 Location Settings.................................................................................................................6 Tools Overview...................................................................................................................6 SYSTEM CONFIGURATION OVERVIEW..................................................................7 Right-click Menu Options.........................................................................................................7 Open Port option.................................................................................................................7 Copy Port option..................................................................................................................7 Copy Voice Ports dialog.......................................................................................................7 Delete Port option................................................................................................................8 Define a Range of Fax Ports dialog......................................................................................8 New Voice Port option.........................................................................................................8 New Fax Port option............................................................................................................8 PASSWORD MENU......................................................................................................10 DEFINE PORTS MENU................................................................................................11 Port Creation Wizard - Welcome.........................................................................................12 Port Creation Wizard - Port Numbers..................................................................................13 Port Creation Wizard - PBX Integration...............................................................................14 PORT CREATION WIZARD - MAILBOX...................................................................14 Port Creation Wizard - Finish..............................................................................................15 Voice Ports...........................................................................................................................16 Port Configuration tab........................................................................................................16 PBX Integrations - Advanced Settings tab...........................................................................17 Change Board Level Parameter dialog................................................................................18 Fax Ports.............................................................................................................................19 Define a New Port Selection dialog.....................................................................................19 Fax Port Configuration tab.................................................................................................19 Removing Ports....................................................................................................................20 Remove Port Attributes dialog............................................................................................20 Delete Range dialog..........................................................................................................20 Overview..............................................................................................................................24 Menu Options....................................................................................................................24 New Integration option.......................................................................................................24 Open Existing Integration option.........................................................................................24 Delete Integration File option..............................................................................................24 PBX Integrations Dialogs.......................................................................................................25 PBX dialog - General tab...................................................................................................25 PBX Code Editor dialog.....................................................................................................27 DTMF to Dial dialog...........................................................................................................27 Serial Integration Details dialog..........................................................................................28 COM Properties - Port Settings tab.....................................................................................29 PBX dialog - Transfer tab...................................................................................................30 PBX dialog - Inband tab.....................................................................................................32 Edit Inband Signaling Codes dialog....................................................................................34
DV2000 Configuration - Service Release 3.0 2 PBX DIALOG - DISCONNECT TAB...........................................................................35 Menu Options.......................................................................................................................36 New Location option..........................................................................................................36 Open Existing Location option............................................................................................36 Delete Location File option.................................................................................................36 Location Wizard....................................................................................................................37 Location Wizard - Define....................................................................................................37 Location Wizard - Create...................................................................................................38 Location Wizard - Finish.....................................................................................................39 Locations dialogs..................................................................................................................40 Location - General Info tab.................................................................................................40 Location - Outdial Restrictions tab......................................................................................41 Add Restriction dialog........................................................................................................42 Location - Outdial Translations tab......................................................................................43 Add Outdial Translations dialog..........................................................................................44 Location - Outbound Port Access tab..................................................................................45 Sharing Locations tab........................................................................................................46 TOOLS MENU................................................................................................................47 Runtime rights option............................................................................................................47 Run Time Activation Key dialog.............................................................................................47 Runtime Rights.....................................................................................................................48 Edit Runtime Package - Edit option........................................................................................49 Upload Voice Board Parameters option..................................................................................49 Set Service Startup Mode dialog............................................................................................50 INDEX..............................................................................................................................51
DV2000 Configuration - Service Release 3.0 3 System Configuration Overview Getting Started Enter Password Dialog Enter your password and click on OK to get into the System Configuration program. If you haven’t set up a password yet, type the default password “duvoice” (all lower case) and click on OK. Using Online Help Press the F1 function key to get context-sensitive help. Context-sensitive help is information that is specific to your current location in the program. If you have a menu option highlighted when you press F1, you will get a description of what that menu option is used for, along with a list of related topics. Click on any item in that list to go directly to that topic. If you are on a dialog or tab window when you press F1, you will get a detailed description of the fields on that screen. Most online help topics have some words that show up in green, either in the text or in the list under “See Also.” These green-highlighted words are part of the hypertext help system, known as “jumps.” Simply place your cursor on any green-highlighted words and click with your mouse to go directly to information about that topic. To return to your starting point, click on the Back button at the top of the Help dialog. Many dialogs and tabs also have a Help button. This works the same as the F1 key; you can also click on the Help button to get help specific for that screen. Finally, you can access the Help menu (by clicking on it or pressing Alt+H) and choose the Help topics option. This will give you access to the complete set of online help in an outline-type book format and in an index-type format that can be searched
DV2000 Configuration - Service Release 3.0 4 System Configuration Overview System Configuration Menu The System Configuration Menu provides access to the Password, Ports, PBX Integrations, Locations, Tools and Help options. It also provides two sub-menus under the Define Ports menu: Voice Ports and Fax Ports. Use the Voice Ports menu for creation and deletion of voice ports, and the Fax Ports menu for creation and deletion of fax ports. Using the Main View: The Display Screen shows the ports you have already set up, along with their respective properties for type of PBX integration template, extension, and location. Voice and Fax port numbers are identified separately. From the Display Screen, you can edit any port’s configuration by double-clicking on the icon to the left of that port or the port name. There is also a shortcut menu from this screen for opening, copying and deleting ports. To access these options, highlight and right click the port name or icon. To access shortcut menu options for sorting the display, and for creating a new voice port or a new fax port, right click anywhere on the System Configuration Menu.
DV2000 Configuration - Service Release 3.0 5 System Configuration Overview Using System Security Use system security to prevent unauthorized access to the voice mail configuration and administration functions. The Mailbox Administration and System Configuration programs each have their own separate password files. Use the Change Password option on the Password menu to replace your security password whenever you want. You may wish to do this periodically, e.g., monthly, or whenever there is a change in personnel with access to these programs. The password must always be entered when you first start the program. The Default password is DUVOICE. The password field is case-sensitive, so be sure to enter it in all upper-case letters. The same Default password is set up for both the Mailbox Administration and System Configuration programs. Note: Upon first entering the program, you should always change to a new password from the default password initially provided with the program. Setting Up Ports The central step in system configuration is setting up the system’s voice ports. You may have 2, 4, 8 or more ports, and you can choose to set up one port at a time or to set up several voice ports at once (recommended), using the Port Creation Wizard from the Define a Range of Voice Ports option. Set up fax ports with the Define a Fax Port option. When you set up voice port(s), you must assign two important properties - a PBX Integration template, and a Location. The PBX Integration is chosen from a selection list of supported PBXs, or for special circumstances, an unsupported integration can be developed using the system provided Default or another of the existing templates, or by creating one from scratch. The Location is also chosen from a selection list. A Default Location is set up during installation, and is automatically assigned to the default mailboxes of 990 for greetings, 991 for auto attendant and 0 for operator. The Location properties can be modified for the specific business, and additional Locations can be defined, using the Location Settings menu. Using PBX Integrations A PBX Integration file must be assigned to each port. PBX Integration files that have already been set up for many popular PBX switches are provided with this release for a seamless interface between your phone system and your DV2000 voice mail software. A Default PBX Integration template is also provided for those instances when your PBX is not in the pre- defined list. This Default integration uses the most common generic codes for low level board controls. If you choose the Default template during port creation, it is highly recommended that you later open and modify the default template to exactly match your manufacturer’s specifications. You can save the Default template under a new name and then edit the port configuration to change the PBX Integration selection to the new name. PBX Integration menu options are provided to create new integration files, view and/or modify existing integration files, and to delete integration files.
DV2000 Configuration - Service Release 3.0 6 System Configuration Overview Location Settings “Locations” refer to multiple voice mail applications, i.e., businesses. These are not separate physical locations, but rather divisions in voice mail setup. While most users will need only a single location, the multiple location functionality facilitates any situation in which there are two or more “businesses” sharing a PBX. The first, or Default, location was set up during installation. The Default location is automatically assigned default system mailboxes. The default mailboxes are 990 for Greetings, 991 for the Attendant and 0 for the Operator. These can be changed, if desired, using the Open Existing Location option. Either the default location or an alternative location is assigned to ports using options from the Port menu. Setting up a separate location using the Location Wizard (accessed from the New Location option) allows the second location to have a different and unique greeting, as well as separates its access to directory information for subscribers, and for call transfers within the automated attendant. To review the setup of an existing location, or to change the properties for an existing location, use the Open Existing Location option. Tools Overview Specific tools have been provided to assist you with certain situations that are outside the bounds of normal operation. Warning: These functions are provided for advanced users only and have the capacity to disrupt your system function if not used properly. ¨ The Upload Voice Board Parameters option provides a way to “apply” low level voice board parameter changes (made on the Advanced Parameters tab in Port Configuration – Integration details) without having to shut down and restart the voice mail system. ¨ The Edit Runtime Package options govern the number of working voice port threads. ¨ The Set Service Startup Mode option provides functions for shutting down and starting up the voice mail system.
DV2000 Configuration - Service Release 3.0 7 System Configuration Overview Right-click Menu Options Open Port option To access this option, first highlight a port on the System Configuration Main Menu. Then, click on the right button on the mouse. Use this option to open the Port Configuration tab for the highlighted port to review its properties. This option is equivalent to double clicking on a port. Copy Port option To access this option, first highlight a port on the System Configuration Main Menu. Then, click on the right button on the mouse. Use this option to create new ports by copying the attributes and properties from an existing port. If you have a voice port highlighted, the system will display the Copy Voice Ports dialog. If you have a fax port highlighted, the system will display the Define a Range of Fax Ports dialog. For voice ports, this option is equivalent to specifying an existing port number to copy from on the Port Creation Wizard – Port Numbers screen. For fax ports, this option is equivalent to the Define a Fax Port option, except that you can create more than one. Copy Voice Ports dialog To access this option, first highlight a voice port on the System Configuration Main Menu. Then, click on the right button on the mouse. Use this dialog to create a new port by copying the attributes and properties from the highlighted port. The dialog box shows which port is highlighted as “Port to copy from.” Enter the number of additional ports you wish to define using the attributes and properties of the highlighted port. Then press OK. This option is equivalent to specifying an existing port number to copy from on the Port Creation Wizard – Port Numbers screen.
DV2000 Configuration - Service Release 3.0 8 System Configuration Overview Delete Port option To access this option, first highlight a port on the System Configuration Main Menu. Then, click on the right button on the mouse. Use this option to delete the highlighted port and its properties. After selecting this option, a confirmation message will appear. Click on Yes to continue and delete the highlighted port. This option is equivalent to the Remove a Voice Port option or the Remove a Fax Port option, except you do not have to enter the port number to delete. It is also equivalent to highlighting a port and pressing the Delete key on the keyboard. Define a Range of Fax Ports dialog To access this option, first highlight a fax port on the System Configuration Main Menu. Then, click on the right button on the mouse. Use this dialog to create new fax ports by copying the attributes and properties from the highlighted port. The dialog shows which port is highlighted as “Port to copy from.” Enter the starting port number to create and the number of additional ports you wish to define using the attributes and properties of the highlighted port. Then press OK. The Fax Port Configuration screen is displayed. This option is equivalent to the Define a Fax Port option, except that you can create more than one. New Voice Port option To access this option, click on the right button on the mouse while your cursor is anywhere on the System Configuration Main Menu. Click on the “New” option, then on the “Voice Port” option. Use this option to set up a new voice port. The system automatically determines the next available port number to create - then displays the Port Configuration tab. This option is equivalent to the Define a Voice Port option. New Fax Port option Right click anywhere on the System Configuration Main Menu, to access this option. Click on the “New” option, then on the “Fax Port” option. Use this option to set up a new fax port. The system requests the fax port number to create - then displays the Fax Port Configuration tab. This option is equivalent to the Define a Fax Port option.
DV2000 Configuration - Service Release 3.0 9 System Configuration Overview Arrange by Port option To access this option, click on the right button on the mouse while your cursor is anywhere on the System Configuration Main Menu. Click on the “Arrange Icons” option, then on the “by Port” option. Use this option to sort the list of ports displayed on the Main Menu screen by Port number. This option is equivalent to double clicking on the heading of the Port number column. Arrange by Mailbox option To access this option, click on the right button on the mouse while your cursor is anywhere on the System Configuration Main Menu. Click on the “Arrange Icons” option, then on the “by Mailbox” option. Use this option to sort the list of ports displayed on the Main Menu screen by Mailbox number. This option is equivalent to double clicking on the heading of the Mailbox number column. Arrange by PBX option To access this option, click on the right button on the mouse while your cursor is anywhere on the System Configuration Main Menu. Click on the “Arrange Icons” option, then on the “by PBX” option. Use this option to sort the list of ports displayed on the Main Menu screen by PBX Integration name. This option is equivalent to double clicking on the heading of the PBX Integration column. Arrange by Location option To access this option, click on the right button on the mouse while your cursor is anywhere on the System Configuration Main Menu. Click on the “Arrange Icons” option, then on the “by Location” option. Use this option to sort the list of ports displayed on the Main Menu screen by Location name. This option is equivalent to double clicking on the heading of the Location name column.
DV2000 Configuration - Service Release 3.0 10 Password Menu Change password dialog Use this dialog to change to a new password for the System Configuration program. New password - Type the password you want to set up or change to. Verify password - Type the same password you typed in the New Password field, and click on OK. If the two password entries are the same, you will see a New Passwords Accepted window. Click on OK. If the two passwords are different, you will see a Passwords entered are not the same window. Click on OK, and re-type the password in both the New password and Verify password fields. Note: Upon first entering the program, you should always change to a new password from the default password initially provided with the program. Change Password Option Use the Change Password option to set up an initial system security password, or to change an existing password. This is the password that will be entered in the System Configuration “Enter Password” dialog when you first start the program. Upon first entering the program, you should always change to a new password from the default password initially provided with the program.