DuVoice DV2000 Hospitality Integration Instructions Manual

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM   
Published by: 
DuVoice Corporation 
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Kirkland, WA  98033 
www.duvoice.com 
 
Copyright ã 2001 by DuVoice Corporation 
All rights reserved.  No part of the contents of this book may be reproduced or transmitted in any form or by 
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                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Overview 
The four features that define hospitality applications on the DV2000 are 1) specialized guest mailboxes, 
Integration with Property Management Systems (PMS), 3) integration with the Magix through the CTI link, 
and hospitality specific reporting items. 
 
Guest Mailboxes 
The hospitality application on DV2000 is built around specialized...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  PMS Integration 
DV2000 uses a serial interface to connect with most PMS systems.   To set-up the integration, you must 
select the correct PMS system and configure the communication parameters to match those of the PMS 
system 
  
1. To open the PMS integration status screen - go to Programs->DV2000Hospitality->PMS. 
  
 
2. Click on the Options...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  CTI Link 
System Requirements 
The following hardware and software components are required to support the DV2000 CTI 
link with the MERLIN MAGIX PBX: 
· MERLIN MAGIX Integrated System, Release 1.0 or later. 
· MERLIN MAGIX switch configured to Hybrid/PBX mode. 
· An MLX port board installed in the switch (if it is an 008 MLX or 408 GS/LS-ID-MLX...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Switch Configuration 
Assuming the MERLIN MAGIX PBX meets the minimum requirements outlined in the previous 
section, use the following procedures to configure the CTI link for use with the DV2000: 
1. Configure the MERLIN MAGIX into the Hybrid/PBX mode if you have not already done 
so. 
2. Select an eligible MLX port to use as the CTI link port....

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Connecting to an Existing Network 
The DV2000 CTI software requires that a static IP address be assigned to the network 
interface card (NIC) installed in the DV2000 system.  This IP address comes preset by the 
manufacturer prior to shipping.  If you change this address in order to connect and integrate the 
DV2000 with your in-house network, you...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Connecting to an Existing Network (continued) 
4. From the drop-down box, select the new IP address, then Click on OK.  Click on OK 
again to return to the main screen, then exit the program.  
5. You may also need to change the IP address in the TSLIB.INI file.  To do this, select 
Start->Programs->TS Win32 Client->Edit TSLIB.INI. 
6. The...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Verifying the Link Status 
After you have connected the ISDN card to the CTI link port on the MERLIN MAGIX using the 
included black cable, you will want to confirm that the link is up and active.  Use the following 
procedure to do this: 
1. Select Start->Programs->MERLIN MAGIX Win32 Client->MERLIN MAGIX Driver 
Administration. 
2. In the Known...

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  4. From the main menu, select Maint|Tlink Status.  
5. In the first box (link 1), verify that the: 
· Switch Connection is active 
· Layer 2 Link Status is up 
· Layer 4 Link Status is up 
6. Select Maint|Test to test the link.  If it fails, check the wiring and verify the CTI Link 
administration on the switch.   

                                                                                    DV2000 Hospitality Integration – Service Release 4.0a 
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12/7/20014:01 PM  Updating the Security Database 
Once the CTI link is up, the final step is to update the Tserver’s security database (SDB).  The 
SDB has already been configured prior to shipping.  All you need to do is to add all room 
extensions to the SDB after adding them to the DV2000 system first. 
Adding Room Mailboxes to the DV2000 
1. Run Mailbox...