DuVoice DV2000 Mailbox Administration Fax Instructions Manual

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
1   Overview  
DV2000 supports inbound fax mail as well as outbound Fax on Demand (FOD) applications.   
 
Inbound Fax Mail - DV2000 voice ports answer fax calls.  Once the fax message destination is determined, DV2000 
transfers the call to an available fax port where the fax is received.  DV2000 can be programmed to keep the document as a 
fax in a mailbox for future delivery to a fax machine and/or to convert the fax to a .tif...

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
2   The Fax Mail application   
There are a number of considerations in creating a fax mail application.  These include: Do recipients have access to e-mail? 
Do recipients wish to re-direct faxes to other fax machines? Does your phone system support DID numbers?  The 
following section details some applications that take these considerations into account.   
Centralized Fax Station:  In this application all faxes are sent to a...

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
3   Address List Depending on the Delivery options to be used, be sure to enter the appropriate information in the Address 
List.  For example, if fax messages are to be delivered to an e-mail address, be sure that the Forward to Email address is 
included. If faxes are to be delivered to a mailbox, be sure to include the forward to mailbox number. 
  
 
Message Delivery Depending on the Application, faxes may be delivered to...

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
4   Single Digit Action Create a custom Single Digit Action (SDA), or create a special Fax SDA Template.  At a minimum, 
the SDA template used in mailboxes dedicated to receiving faxes should have Fax as the functions under NI and FaxFreq.   
  
 
  

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
5   Outbound – Fax on Demand 
DV2000 provides FOD applications.  Fax documents are stored in files in the FOD folder in FOD mailboxes.  The file name of the fax 
document equals the input the caller makes to retrieve that fax.  (I.E. press 6 during the FOD mailbox greeting to retrieve the document 
named 6.fax in that mailboxes FOD folder)  Callers can be routed to the fax mailbox(s) where they are prompted to enter a fax...

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
6   Create the FOD folder 
A folder called FOD must be created within the mailbox folder for the FOD mailbox. This is the folder where FOD documents 
are stored.  The folder is located within: 
c:pairtree32/vmuser/[mailbox number] 
  
 
 
Record Greetings Once your FOD mailbox(es) are created,  go through the new user tutorial for each FOD 
mailbox and record the mailbox name and extension greeting as well as the RNA/Blocking...

                      DV2000 Mailbox Administration 
 Manual Updates - FAX 
7   Load Fax Documents 
Copy fax documents into the FOD folder  c:pairtree32/vmuser/[mailbox number]/FOD[document number]  on your 
FOD mailboxes.  The files may be copied from a floppy disk, CD, another location on the LAN, or from another mailbox.  A common 
way to load documents is to fax them into a fax mailbox and then copy them into the appropriate FOD mailbox.   
 
· Copy the document into the FOD folder you created 
·...