Epson AcuLaser C9100DT User Manual
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1 Color Laser Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions. Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. NEST Office Kit Copyright © 1996, Novell, Inc. All rights reserved. IBM and PS/2 are registered trademarks of International Business Machines Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States of America and other countries. Apple and Macintosh are registered trademarks of Apple Computer, Inc. EPSON and EPSON ESC/P are registered trademarks and EPSON AcuLaser and EPSON ESC/P 2 are trademarks of Seiko Epson Corporation. Coronet is a trademark of Ludlow Industries (UK) Ltd. Marigold is a trademark of Arthur Baker and may be registered in some jurisdictions. CG Times and CG Omega are trademarks of Agfa Monotype Corporation and may be registered in certain jurisdictions.®
2 Arial, Times New Roman and Albertus are trademarks of The Monotype Corporation and may be registered in certain jurisdictions. ITC Avant Garde Gothic, ITC Bookman, ITC Zapf Chancery and ITC Zapf Dingbats are trademarks of International Typeface Corporation and may be registered in some jurisdictions. Antique Olive is a trademark of Fonderie Olive. Helvetica, Palatino, Times, Univers, Clarendon, New Century Schoolbook, Miriam and David are trademarks of Heidelberger Druckmaschinen AG which may be registered in certain jurisdictions. Wingdings is a trademark of Microsoft Corporation and may be registered in some jurisdictions. HP and HP LaserJet are registered trademarks of the Hewlett-Packard Company. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2004 by Seiko Epson Corporation, Nagano, Japan.
3 Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software. Reference Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications. Network Guide Provides network administrators with information on both the printer driver and network settings.You need to install this guide from the Network Utility CD-ROM to your computer’s hard disk before referring it. Paper Jam Guide Provides you with solutions for paper jam problems about your printer you may need to refer to on a regular basis. We recommend printing this guide and keeping it near the printer. Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your printer. Online help is automatically installed when you install the printer software.
4 Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . 14 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Power On/Off Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Chapter 1 Getting to Know Your Printer Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Inside the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Options and Consumable Products . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Consumable products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Various Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Double-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Fit to page printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Pages per sheet printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Watermark printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Overlay printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using the Reserve Job function . . . . . . . . . . . . . . . . . . . . . . . . . 30 Using the HDD form overlay function . . . . . . . . . . . . . . . . . . 30
5 Chapter 2 Paper Handling Paper Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Standard lower cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Optional paper cassette unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Selecting a paper source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Standard lower cassette and optional paper cassette unit . . . 41 Output tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 EPSON Color Laser Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 EPSON Color Laser Transparencies . . . . . . . . . . . . . . . . . . . . . 46 EPSON Color Laser Coated Paper . . . . . . . . . . . . . . . . . . . . . . . 47 Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Thick paper and extra thick paper . . . . . . . . . . . . . . . . . . . . . . . 51 Loading a custom paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Chapter 3 Using the Printer Software with Windows About the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Making the print quality settings . . . . . . . . . . . . . . . . . . . . . . . . 55 Resizing printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using a watermark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using an overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using HDD form overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Printing with the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Making Optional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6 Using the Reserve Job Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Re-Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Verify Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Stored Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Confidential Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Monitoring Your Printer Using EPSON Status Monitor 3 . . . . . . . 91 Installing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . 92 Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . 96 Getting printer status details . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Order Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Setting Monitoring Preferences . . . . . . . . . . . . . . . . . . . . . . . . 101 Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Job Management function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Stopping monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Monitored Printers settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Setting Up the USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Uninstalling the printer driver . . . . . . . . . . . . . . . . . . . . . . . . 115 Uninstall the USB device driver . . . . . . . . . . . . . . . . . . . . . . . 118 Chapter 4 Using the Printer Software with Macintosh About the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . 122 Making the print quality settings . . . . . . . . . . . . . . . . . . . . . . 122 Resizing printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Using a watermark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Printing with the duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . 140 Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using the Reserve Job Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Re-Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Verify Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Stored Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Confidential Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
7 Monitoring Your Printer using EPSON Status Monitor 3 . . . . . . . 154 Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . 154 Getting printer status details . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Setting Monitoring Preferences . . . . . . . . . . . . . . . . . . . . . . . . 158 Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Using the Job Management function . . . . . . . . . . . . . . . . . . . . 161 Setting Up the USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 For Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 For Mac OS 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Chapter 5 Setting Up Your Printer on a Network For Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Setting up your printer as a shared printer . . . . . . . . . . . . . . 169 Using an additional driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Setting up clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Installing the printer driver from the CD-ROM . . . . . . . . . . 185 For Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 For Mac OS X users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 For Mac OS 9 users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Chapter 6 Installing Options Optional Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Installing the optional paper cassette unit . . . . . . . . . . . . . . . 192 Removing the optional paper cassette unit . . . . . . . . . . . . . . 197 Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Installing the Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Removing the Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Face-up Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Installing the Face-up tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Removing the Face-up tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
8 Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Installing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . 208 Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 212 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Installing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Removing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . 218 Adobe PostScript 3 Kit/P5C Emulation Kit . . . . . . . . . . . . . . . . . . 219 Installing the ROM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Removing the ROM module . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Chapter 7 Maintenance and Transportation Replacement Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Replacing a toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Photoconductor Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Replacing the photoconductor unit . . . . . . . . . . . . . . . . . . . . 232 Waste Toner Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Replacing the waste toner collector . . . . . . . . . . . . . . . . . . . . 241 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 For long distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 For short distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Finding a place for the printer . . . . . . . . . . . . . . . . . . . . . . . . . 249 Checking color registration . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
9 Chapter 8 Troubleshooting Clearing Jammed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Precautions for clearing jammed paper . . . . . . . . . . . . . . . . . 256 Jam B (cover B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Jam E (cover E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Jam B, C1 (cover B and standard lower paper cassette) . . . . 268 Jam E, C2/E, C3/E, C4 (cover E and optional paper cassettes) . . . . . . . . . . . . . . . . 270 Jam B, D (cover B and optional Duplex Unit) . . . . . . . . . . . . 274 Printing a Status Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 The Ready light does not turn on. . . . . . . . . . . . . . . . . . . . . . . 277 The printer does not print (Ready light off) . . . . . . . . . . . . . . 277 The Ready light is on but nothing prints . . . . . . . . . . . . . . . . 277 The optional product is not available . . . . . . . . . . . . . . . . . . . 278 Sharing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Network printers cannot be monitored in a Windows 95 environment . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Printout Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 The font cannot be printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Printout is garbled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Graphics do not print correctly . . . . . . . . . . . . . . . . . . . . . . . . 280 Color Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Cannot print in color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 The printout color differs when printed from different printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 The color looks different from what you see on the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . . 283 White dots appear in the printout . . . . . . . . . . . . . . . . . . . . . . 283 Print quality or tone is uneven . . . . . . . . . . . . . . . . . . . . . . . . . 284 Half-tone images print unevenly . . . . . . . . . . . . . . . . . . . . . . . 284 Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Areas are missing in the printed image . . . . . . . . . . . . . . . . . 285 Completely blank pages are output. . . . . . . . . . . . . . . . . . . . . 286 The printed image is light or faint . . . . . . . . . . . . . . . . . . . . . . 287 The non-printed side of the page is dirty . . . . . . . . . . . . . . . . 287
10 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Print quality decreased . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Insufficient memory for current task . . . . . . . . . . . . . . . . . . . 288 Insufficient memory to print all copies . . . . . . . . . . . . . . . . . 288 Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Paper does not feed properly . . . . . . . . . . . . . . . . . . . . . . . . . 289 Problems Using Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 The message Invalid AUX /IF Card appears on the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Paper does not feed from the optional paper cassette . . . . . 290 Feed jam when using the optional paper cassette . . . . . . . . 291 An installed option cannot be used . . . . . . . . . . . . . . . . . . . . 291 Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Printer software installation . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Status and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Using the Cancel Job button . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Using the Reset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Appendix A Technical Specifications Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318 High-speed tandem printing engine . . . . . . . . . . . . . . . . . . . 318 High-quality printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318 EPSON Quick Fuser Technology . . . . . . . . . . . . . . . . . . . . . . 319 Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 Reserve Job function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 HDD Form Overlay function. . . . . . . . . . . . . . . . . . . . . . . . . . 320 Pre-defined color settings in printer driver . . . . . . . . . . . . . . 320 Wide variety of fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Toner save mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Resolution Improvement Technology and Enhanced MicroGray technology . . . . . . . . . . . . . . . . . . . . 321 Adobe PostScript 3 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 P5C Emulation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321