Epson AcuLaser CX11NFCT User Manual

							Clearing Jammed Paper121
4. Open and close cover A to clear the error message.
Removing Jams From the Optional Paper Cassette 
and Cover G
1. Pull out the paper cassette from the optional paper cassette.
 
						

							122Solving Problems
2. If you find any jammed paper inside, gently pull it out.
3. Push in the paper cassette.
If the jammed paper is not visible inside the optional paper cassette, or to check if 
there is any jammed paper inside cover G, go to step 4.
4. Open cover G on the back of the CX11N.
 
						

							Clearing Jammed Paper123
5. Gently pull out any paper with both hands. Be careful not to tear the jammed 
paper. 
6. Close cover G.
Removing Jammed Transparencies From the 
MP Tray
1. Open the MP tray cover and remove all the loaded transparencies.
 
						

							124Solving Problems
2. Open cover E on the back and gently pull out any transparencies with both hands. 
Be careful not to tear the jammed transparency.
3. Close cover E. 
4. Reload transparencies into the MP tray.
 
						

							Clearing Jammed Paper125
5. Open and close cover A to clear the error message.
Removing Jams From the Auto Document Feeder
1. Open the Auto Document Feeder cover.
2. Gently pull out any paper with both hands. Be careful not to tear the jammed 
paper. If you cannot pull out the jammed paper, go to step 3.
 
						

							126Solving Problems
3. Roll the knob counterclockwise to help remove any jammed paper.
4. Close the Auto Document Feeder cover.
 
						

							Printing a Status Sheet127
Printing a Status Sheet
To check the current status of the CX11N, and make sure options are installed 
correctly, print a status sheet using the control panel.
1. Make sure the CX11N is turned on. 
2. Open the stopper on the extension tray. 
3. Press the
 Setup button. The Setup light turns on and the Setup menu 
appears.
4. Make sure 
Printer settings is selected, then press the r button. The Printer 
settings menu appears.
5. Make sure
 Information Menu is selected, then press the r button.
6. Make sure 
Status Sheet is selected, then press the r button.
The 
Data light flashes and the status sheet starts printing.
If options are installed correctly, they appear under 
Hardware Configurations. 
If they are not listed, try reinstalling them or securely connecting them to the 
CX11N.
If you cannot print a status sheet, contact Epson as described on page 128.
 
						

							128Solving Problems
Where To Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support 
Visit Epson’s support website at http://support.epson.com and select your product 
for solutions to common problems. You can download drivers and documentation, 
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call for support, please have the following information ready:
■Product name (Epson AcuLaser CX11N or CX11NF)
■Product serial number (located on the back of the printer)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and operating system version
■Description of the problem
Then call:
■U.S.: (562) 276-4350, 6 am to 6 pm, Pacific Time, Monday through Friday and 
7 am to 4 pm, Saturday. 
■Canada: (905) 709-2170, 6AM to 6PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply. 
Purchase Supplies and Accessories
You can purchase genuine Epson toner cartridges and paper from an Epson 
authorized reseller. To find the nearest reseller, please call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or 
www.epson.ca (Canadian sales).
Other Software Technical Support 
SoftwareTelephone/FaxOnline and E-mail
OfficeReady Essentials (617) 441-3171
8:30 
AM–5:30 PM, Pacific 
Time, Monday–Friday 
Fax: (617) 344-5992www.kmt.com
[email protected]
Presto! BizCard
Presto! PageManager (510) 445-8616
Fax: (510) 445-8601www.newsoftinc.com 
[email protected]
 
						

							Notices129
Notices9
This chapter describes the system requirements for your computer when using the AcuLaser 
CX11N/CX11NF, important safety information, regulatory notices, and your warranty. 
System Requirements
Windows 
■A Microsoft® Windows compatible PC with a Pentium® 233 MHz or faster (450 MHz or faster 
recommended) 
■Microsoft Windows 98SE, Windows Me, Windows 2000, or Windows XP
■At least 64MB RAM (128MB recommended)
■100MB free hard disk space (200MB or more recommended) 
■VGA or better display adapter and monitor
■CD-ROM or DVD drive for installing the printer software
■A Windows-compliant USB port
■A shielded USB “AB” cable up to 6.5 feet (2 meters) long. 
Macintosh 
■An Apple® iMac™ series or Power Macintosh® G3, G4, or G5 with a built-in USB port
■Macintosh OS X 10.2.4 to 10.4.x
■At least 128MB RAM (256MB recommended)
■At least 100MB free hard disk space (200MB recommended) 
■VGA display or better
■CD-ROM or DVD drive for installing the printer software
■A shielded USB “AB” cable. Using an improperly shielded USB cable might cause the printer to 
malfunction. 
 
						

							130Notices
Important Safety Instructions
WARNING: 
The cords included with this product contain chemicals, including lead, known to the 
State of California to cause birth defects or other reproductive harm. Wash hands 
after handling. (Posted in accordance with Proposition 65 in Cal. Health & Safety 
Code § 25249.5 et seq.) 
 The lamp(s) in this product contain mercury. Please consult your state and local regulations 
regarding disposal or recycling. Do not put in the trash.
Laser Printer Precautions
This printer uses laser technology. Follow the precautions below to ensure safe, efficient operation.
■Unless specifically instructed in the documentation, be careful not to touch the fuser, which is 
marked CAUTION HOT SURFACE. If you have been using the CX11N, the fuser may be very 
hot.
■Do not attempt to modify or take apart the toner cartridge. It cannot be refilled.
■Do not touch the toner and avoid all toner contact with your eyes.
■If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up. 
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do 
not use a vacuum cleaner.
■Do not dispose of used toner cartridges and/or the fuser in fire, as they can explode and cause 
injury. Dispose of them according to local regulations.
Before Operating Your CX11N 
Read the following instructions before operating the CX11N. 
When choosing a location and power source for the printer: 
■Use the CX11N in a well-ventilated area. 
■Do not place the CX11N on an unstable surface.
■Do not put the CX11N where the cord will be stepped on.
■Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not 
block or cover them. Do not put the CX11N on a bed, sofa, rug, or other similar surface or in a 
built-in installation unless proper ventilation is provided. 
■The interface connector for the CX11N (except the USB connector) is Non-LPS (non-limited 
power source).