Epson AcuLaser M2000D User Manual

							2. Open the printer’s output cover.
3. Carefully remove the paper from the paper path with both hands.
4. Close the output cover.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     101
 
						

							5. Open and then close the printer’s front cover. The jammed page’s print data is automatically
reprinted.
Paper jam — MP tray (AcuLaser M1200/EPL-6200L)
The following illustration shows what this type of jam looks like:
Follow these steps to clear a feed jam at the MP tray:
1. Remove paper stacked on the MP tray.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     102
 
						

							2. Gently pull out any sheets that have fed part way into the printer.
3. Close the output tray, and open the printer’s front cover.
4. Remove any pieces of paper that may have torn off or are remaining in the printer, and then
close the front cover.
Note:
If necessary, take out the developer cartridge and remove any paper left in the paper feed path.
Then reinsert the cartridge.
5. Tap the edges of the paper stack on a flat surface and carefully reload it into the MP tray.
Note:
Do not reload curled or wrinkled sheets.
6. Open the printer’s front cover again, and then close it until it clicks shut. The jammed page’s
print data is automatically reprinted.
Operational Problems
The Ready light does not turn on when you turn the printer on
CauseWhat to do
The printer may not be connected to the electrical outlet. Turn off the printer and check the power cable
connections between the printer and the electrical
outlet; then turn the printer back on.
The electrical outlet may be controlled by an outside
switch or an automatic timer.Make sure the switch is turned on or plug another
electrical device into the outlet to check whether the
outlet is operating properly.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     103
 
						

							The Ready light is on but nothing prints
CauseWhat to do
Your computer may not be properly connected to the
printer.Perform the procedure described in the Setup Guide.
The interface cable may not be plugged in securely. Check both ends of the cable between the printer and
the computer. Be sure to secure the connector using the
wire retaining clips.
You may not be using the correct interface cable. If you are using the parallel interface, make sure you use
a double-shielded, twisted-pair interface cable no longer
than six feet in length.
If you are using the USB interface, use a Revision 2.0 cable.
The application that you are using to print may be the
problem.Quit the application, and restart your computer. Then try
printing again.
Your computer may not have enough memory to print
the data.Reduce the contents of the print job, or add memory to
your computer for a more permanent solution.
Printout Problems
Some or all of the printout is garbled or printed as asterisks
CauseWhat to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are
plugged in securely.
You may not be using the correct interface cable. If you are using the parallel interface, make sure that the
cable is a double-shielded, twisted-pair interface cable
no more than six feet in length.
If you are using the USB interface, use a Revision 2.0 cable.
Position of the printout is not correct
CauseWhat to do
The page length and margins are set incorrectly in your
application software.Make sure that you are using the correct page length
and margin settings in your application software.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     104
 
						

							Graphics don’t print correctly
CauseWhat to do
You may need more memory. Graphics require large amounts of memory. Lower the
Print Quality setting in the printer driver. If your printer is
the EPL-6200, you can also install more memory into the
printer for a more permanent solution.
There is a page that could not be printed (AcuLaser M1200/EPL-6200L only)
CauseWhat to do
There was not enough memory to print all the pages. Graphics require large amounts of memory. To execute
your job, make sure that you select the Avoid Insufficient
Memory Error check box as described under Avoiding
Insufficient Memory Error for Windows, or Avoiding
Insufficient Memory Error for Macintosh.
Print Quality Problems
The background is dark or dirty
CauseWhat to do
The paper path inside the printer may be dusty. Turn off the printer. Clean internal printer components
by printing three pages with only one character per page.
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed
characters may appear distorted or broken. Smooth,
high-quality copier paper is recommended for best
results. See “Available paper types” on page 110 for
information on choosing paper.
The Density setting may be too dark. Lighten the Density setting in the printer driver.
There may be a problem with the developer cartridge. Turn off the printer. Remove the cartridge, shake it
gently from side to side, and then reinstall it. If this does
not solve the problem, replace the developer cartridge
as described under “Developer Cartridge” on page 69.
There may be a problem with the photoconductor unit. Turn off the printer. Remove the unit, and then reinstall
it. If this does not solve the problem, replace the
photoconductor unit as described under
“Photoconductor Unit” on page 74.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     105
 
						

							Black or white bands appear in the printout
CauseWhat to do
The paper path inside the printer may be dusty. Turn off the printer. Clean internal printer components
by printing three pages with only one character per page.
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the
paper. The higher the moisture content in the paper, the
lighter the printed output. Do not store paper in a humid
or damp environment.
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed
characters may appear distorted or broken. Smooth,
high-quality copier paper is recommended for best
results. See “Available paper types” on page 110 for
information on choosing paper.
There may be a problem with the developer cartridge. Turn off the printer. Remove the cartridge, shake it
gently from side to side, and then reinstall it. If this does
not solve the problem, replace the developer cartridge
as described under “Developer Cartridge” on page 69.
There may be a problem with the photoconductor unit. Turn off the printer. Remove the unit, and then reinstall
it. If this does not solve the problem, replace the
photoconductor unit as described under
“Photoconductor Unit” on page 74.
Missing areas on printed image
CauseWhat to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the
paper. The higher the moisture content in the paper, the
lighter the printed output. Do not store paper in a humid
or damp environment.
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed
characters may appear distorted or broken. Smooth,
high-quality copier paper is recommended for best
results. See “Available paper types” on page 110 for
information on choosing paper.
Completely blank pages
CauseWhat to do
The printer may have loaded more than one sheet at a
time.Remove the paper stack and fan it. Tap it on a flat surface
to even the edges, then reload the paper.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     106
 
						

							Completely blank pages
CauseWhat to do
The developer cartridge may be the end of its service life. If the toner status in the EPSON Status Monitor 3 utility
indicates that the amount of toner is low, see “Developer
Cartridge” on page 69 for information on replacing the
developer cartridge.
The developer cartridge is not installed correctly. Check that the developer cartridge is installed as
described under “Developer Cartridge” on page 69.
The problem may be with your application software or
interface cable.Print out a status sheet through the printer driver. If
blank pages continue to appear, the problem may be
with the printer. Turn off the printer and contact your
dealer.
The printed image is light or faint
CauseWhat to do
Your paper may be moist or damp. The higher the moisture content in the paper, the lighter
the printed output. Do not store paper in a humid or
damp environment.
You may not be using the correct type of paper for your
printer.If the surface of your paper is too rough, printed
characters may appear distorted or broken. Smooth,
high-quality copier paper is recommended for best
results. See “Available paper types” on page 110 for
information on choosing paper.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver.
The Density setting may be too light. Darken the Density setting in the printer driver.
There may be a problem with the developer cartridge. Take out the developer cartridge, shake it gently from
side to side to distribute the toner, and then reinstall it. If
the problem persists, replace the cartridge as described
under “Developer Cartridge” on page 69.
The image is too dark
CauseWhat to do
The Density setting may be too dark. Lighten the Density setting in the printer driver.
There may be a problem with the developer cartridge. If the problem persists, replace the developer cartridge
as described under “Developer Cartridge” on page 69.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     107
 
						

							Non-printed side of the page is dirty
CauseWhat to do
Toner may have spilled onto the paper feed path. Turn off the printer. Clean internal printer components.
White spots, black dots, or black horizontal lines appear in a cyclic manner in the printout
CauseWhat to do
There may be a problem with the photoconductor unit. Turn off the printer. Remove the unit, and reinstall it. If
this does not solve the problem, replace the
photoconductor unit as described under
“Photoconductor Unit” on page 74.
Memory Problems
Note
The resolution to some memory problems may suggest that you increase the memory of the printer.
Note that only the EPL-6200 allows you to increase the memory by installing a memory module.
Print quality decreased
CauseWhat to do
The printer cannot print at the required quality level
because of insufficient memory, and the print quality
was automatically lowered so that the printer can
continue printing.Check to see if the printout is acceptable. If not, add
more memory for a permanent solution or temporarily
lower the Print Quality setting in the printer driver.
Insufficient memory for current task
CauseWhat to do
The printer does not have sufficient memory for the
current task.Add more memory for a permanent solution or
temporarily lower the Print Quality setting in the printer
driver.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     108
 
						

							Paper Handling Problems
Note:
❏The EPL-6200 comes with two standard paper sources, i.e., the MP tray and the manual feed
slot. The MP tray is the available paper source for the AcuLaser M1200/EPL-6200L.
❏The optional 500-Sheet Lower Paper Cassette Unit A4 is available only for the EPL-6200.
Paper does not feed properly
CauseWhat to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper sources
are set correctly for the loaded paper size.
The paper source setting may not be correct. Make sure t h a t  y o u  h a v e  s e l e c t e d  the correct paper source.
There may be no paper in the selected paper source. Load paper into the selected paper source.
The size of the loaded paper differs from the selected
paper size in the printer driver.Make sure that the correct paper size is selected in the
printer driver settings.
Too many sheets may be loaded in a cassettes. Make sure that you have not tried to load too many
sheets of paper. For the maximum paper capacity for
each paper source, see “MP tray” on page 23.
EPSON AcuLaser M1200 Series     User’s Guide
Troubleshooting     109
 
						

							Appendix A
Technical Specifications
Paper
Available paper types
This section explains what kind of paper you can use with your printer. Be sure only to use paper
mentioned in this section.
Note:
The printer is extremely sensitive to moisture. Be sure to store your paper in a dry environment.
General paper
You can use the following paper.
Paper Type Description
Plain paper Recycled paper is acceptable *
Weight: 60 to 90 g/m2 (16 to 24 lb)
Envelopes No paste and no tape
No plastic windows (unless specifically designed for laser printers)
Weight: 70 to 105 g/m2 (23 to 28 lb)
Labels The backing sheet should be covered completely, with no gaps between labels **
Thick paper Weight: 90 to 163 g/m2 (24 to 43 lb)
Transparencies Transparencies for monochrome laser printers or copiers can be used.
Colored paper Non-coated
Letterhead Paper with preprinted letterhead, provided that the paper and ink are both
compatible with laser printers. Paper which has been printed on with laser
printers, ink jet printers, or other printers cannot be used.
* Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce print
quality, cause paper jams and other problems.
** Gaps between labels may cause the labels to peel off inside the printer and damage the printer.
EPSON AcuLaser M1200 Series     User’s Guide
Technical Specifications     110