Epson Aculaser M2010DN User Manual

							Troubleshooting91
The optional product is not available
The remaining service life of the toner cartridge is not updated (For 
Windows users only)
Printout Problems
The font cannot be printed
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for 
your printer.Make sure that the printer is selected in your application 
software.
Your computer system’s memory is too small to 
handle the volume of data in your document.Try reducing the image resolution of your document in the 
application software, or install more memory in your computer 
if you can.
Cause What to do
The printer does not recognize the optional product. Print a status sheet to see if the printer recognizes the optional 
product. If not, reinstall the optional product.
For Windows users, EPSON Status Monitor is not 
installed.
For Macintosh users, you do not re-register the printer.For Windows users:
You have to install EPSON Status Monitor, or make settings 
manually in the printer driver. See “Making Optional Settings” 
on page 113.
For Macintosh users:
When you have attached or removed options from the 
printer, you need to start EPSON Status Monitor, or delete and 
re-register the printer. 
To delete the printer, use Print Setup Utility (for Mac OS X 10.3 
and 10.4) or Print Center (for Mac OS X 10.2).
Cause What to do
The interval between updating information for the 
consumables is too long.Press the Get Information Now button on the Consumable Info 
Settings dialog box. You can also change the interval for 
updating information about the consumables on the 
Consumable Info Settings dialog box.
Cause What to do
 
						

							Troubleshooting92
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified 
service representative.
The printout position is not correct
Graphics do not print correctly
For Windows users, you may use the printer fonts 
substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap 
check box in the Extended Settings dialog box.
The selected font is not supported by your printer. Make sure that you have installed the correct font. See the 
Font Guide for more information.
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged 
in securely.
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
Cause What to do
The page length and margins may be set incorrectly 
in your application.Make sure that you are using the correct page length and 
margin settings in your application.
The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer 
driver settings.
MP Tray Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source 
drop-down list and specified the correct paper size in the 
printer driver settings.
Cause What to do
The printer emulation setting in your application may 
be incorrect.Make sure that your application is set for the printer emulation 
you are using. For example, if you are using the ESC/Page 
mode, make sure that your application is set to use an 
ESC/Page printer.
You may need more memory. Graphics require large amounts of memory. Install an 
appropriate memory module. See “Memory Module” on 
page 59.
 
						

							Troubleshooting93
Print Quality Problems
The background is dark or dirty
White dots appear in the printout
Print quality or tone is uneven
A vertical line appears on the printout
Cause What to do
You may not be using the correct type of paper for 
your printer.If the surface of your paper is too rough, printed characters 
may appear distorted or broken. Smooth, high-quality copier 
paper is recommended for best results. See “Available paper 
types” on page 153 for information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages 
with only one character per page.
The Density setting may be too dark. In the printer driver, click the Optional Settings tab in the 
Extended Settings dialog box, then lighten the Density setting.
Cause What to do
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages 
with only one character per page.
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
The toner cartridge may be near the end of its service 
life.If the message in EPSON Status Monitor indicates that the 
toner cartridge is near the end of its service life, replace it. See 
“Precautions for Replacing the Toner Cartridge” on page 64.
For Windows users, you can also check the remaining service 
lives of the toner cartridge by looking at the Basic Settings tab 
in the printer driver.
Cause What to do
Either the metal roller or photoconductor wire inside 
the printer is dirty.Clean the metal roller and photoconductor wire inside the 
printer. For details, see “Cleaning inside the printer” on page 
69.
 
						

							Troubleshooting94
Toner smudges
Areas are missing in the printed image
Completely blank pages are output
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
You may not be using the correct type of paper for 
your printer.Smooth, high-quality copier paper is recommended for best 
results. See “Available paper types” on page 153 for 
information on choosing paper.
The paper path inside the printer may be dusty. Clean internal printer components by printing three pages 
with only one character per page.
Cause What to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The 
higher the moisture content in the paper, the lighter the 
printout. Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for 
your printer.If the surface of your paper is too rough, printed characters 
may appear distorted or broken. Smooth, high-quality copier 
paper is recommended for best results. See “Available paper 
types” on page 153 for information on choosing paper.
Cause What to do
The printer may have loaded more than one sheet at 
a time.Remove the paper stack and fan it. Tap it on a flat surface to 
even the edges, then reload the paper.
The problem may be with your application or 
interface cable.Print out a status sheet. See “Printing a Status Sheet” on page 
90. If a blank page is ejected, the problem may be with the 
printer. Turn off the printer and contact your dealer.
The Paper Size setting may be incorrect. Make sure that the correct paper size is selected in the printer 
driver settings.
MP Tray Size setting may be incorrect. Make sure that you have selected MP Tray in the Paper Source 
drop-down list and specified the correct paper size in the 
printer driver settings.
The cartridge seal may not be pulled out of the toner 
cartridge.Make sure that the cartridge seal has been pulled out 
completely. For details, see the instructions on the toner 
cartridge package.
 
						

							Troubleshooting95
The printed image is light or faint
The non-printed side of the page is dirty
Print quality decreased
The toner cartridge may be near the end of its service 
life.If the message in EPSON Status Monitor indicates that the 
toner cartridge is near the end of its service life, replace it. See 
“Precautions for Replacing the Toner Cartridge” on page 64.
For Windows users, you can also check the remaining service 
life of the toner cartridge by looking at the Basic Settings tab 
in the printer driver.
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver. To 
modify the Toner Save mode using the printer driver, select the 
Advanced button in the Basic Settings tab, and click the More 
Settings. Deselect the Toner Save check box in the More 
Settings dialog box for Windows users or in the Advanced 
dialog for Mac users.
The toner cartridge may be near the end of its service 
life.If the message in EPSON Status Monitor indicates that the 
toner cartridge is near the end of its service life, replace it. See 
“Precautions for Replacing the Toner Cartridge” on page 64.
For Windows users, you can also check the remaining service 
life of the toner cartridge by looking at the Basic Settings tab 
in the printer driver.
Cause What to do
Toner may have spilled onto the paper feed path. Clean internal printer components by printing three pages 
with only one character per page.
Printing was made right after clearing the paper jam. Make a few one-sided printouts.
Cause What to do
The printer cannot print in the required quality level 
because of insufficient memory, and the printer 
lowers the quality automatically so that the printer 
can continue printing.Check to see if the printout is acceptable. If not, add more 
memory for a permanent solution or lower print quality 
temporarily in the printer driver.
 
						

							Troubleshooting96
Memory Problems
Insufficient memory for current task
Insufficient memory to print all copies
Paper Handling Problems
Paper does not feed properly
Cause What to do
The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print 
quality temporarily in the printer driver.
Cause What to do
The printer does not have sufficient memory to 
collate print jobs.Only one set of copies will be printed. Reduce the contents of 
print jobs, or add more memory. For information on installing 
more memory, see “Memory Module” on page 59.
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes 
and the MP tray are set to the correct paper size positions.
The paper source setting may not be correct. Make sure that you have selected the correct paper source in 
your application.
There may be no paper in the paper source. Load paper into the selected paper source.
The size of loaded paper differs from the selected 
paper size in the printer driver.Make sure that the correct paper size is selected in the printer 
driver settings.
The size/type of loaded paper is not selected in the 
Printer Settings dialog box.In the Printer Settings dialog box in the printer driver, set the 
size/type of loaded paper properly.
Too many sheets may be loaded in the MP tray or 
paper cassettes.Make sure that you have not tried to load too many sheets of 
paper. For the maximum paper capacity for each paper 
source, see “General” on page 155.
If paper does not feed from the optional paper 
cassette unit, the unit may not be installed properly.For instructions on installing the unit, see “Optional Paper 
Cassette Unit” on page 55.
When you make duplex printing from the MP tray, the 
standard paper cassette is not installed.Install the standard paper cassette.
 
						

							Troubleshooting97
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” 
on page 90 for details.
Feed jam when using the optional paper cassette
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
When the optional paper cassette is installed, the 
cassettes located above the one to feed paper from 
are not installed.Set all the paper cassettes above the one to feed paper from.
The pickup roller is dirty. Clean up the pickup roller. For instructions, see “Cleaning the 
pickup roller” on page 67.
The optional paper cassette may not be installed 
properly.See “Optional Paper Cassette Unit” on page 55 for instructions 
on installing an optional paper cassette unit.
Cause What to do
The paper is jammed at the optional paper cassette. See “Clearing Jammed Paper” on page 76 to clear jammed 
paper.
Cause What to do
The installed option is not defined in the printer driver.For Windows users:
You have to make settings manually in the printer driver. See 
“Making Optional Settings” on page 113.
For Macintosh users:
When you have attached or removed options from the 
printer, you need to start EPSON Status Monitor, or delete and 
re-register the printer. 
To delete the printer, use Print Setup Utility (for Mac OS X 10.3 
and 10.4) or Print Center (for Mac OS X 10.2).
 
						

							Troubleshooting98
USB connections
USB cables or connections can sometimes be the source of USB problems. 
For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows Vista, Vista x64, XP, XP x64, 2000, 
Server 2003, or Server 2003 x64, or a model that was pre-installed with Windows 2000, Server 2003, 
or Server 2003 x64, and upgraded to Windows Vista, Vista x64, XP or XP x64. You may not be able 
to install or run the USB printer driver on a computer that does not meet these specifications or that 
is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the following 
and perform the recommended checks to ensure proper installation.
Checking printer software installation
When using Windows Vista, Vista x64, XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must 
follow the steps in the Setup Guide packed with the printer to install the printer software. 
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver 
has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in 
the driver.
If About is displayed in the shortcut menu that appears, click it. If a message box with the 
words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in 
the Setup Guide. If About is not displayed, the printer software has been installed correctly.
 
						

							Troubleshooting99
Note:
For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation process, 
click Yes. If you click No, you will have to install the printer software again.
For Windows Vista, Vista x64, XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation 
dialog box appears during the installation process, click Continue Anyway. If you click STOP 
Installation, you will have to install the printer software again.
Network Connection Problems (only for the DN model)
Cannot install software or drivers
Cannot access the shared printer
Note:
For the additional driver to be installed, please see the table below.
Cause What to do
You are not accessing the operating system with the 
administrative privilege.Access the operating system with the administrative privilege.
Cause What to do
Inappropriate texts are used for the Share name of 
the shared printer.Do not use spaces or hyphens for the Share name.
An additional driver cannot be installed on the client 
computer, although the print server’s OS and the 
client OS are different.Install the printer drivers from the CD-ROM.
Your network system causes this problem. Ask the administrator of the network for assistance.
 
						

							Troubleshooting100
*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 
2003 Service Pack 1, or later.
Status and Error Lights
You can check the printer status from combinations and patterns of the error lights on the control 
panel. For information on the location of the lights, see “Control panel” on page 22. 
Note:
You can check the printer status and error easily on the computer by using EPSON Status Monitor. For 
details about EPSON Status Monitor, for Windows see “Using EPSON Status Monitor” on page 114, for 
Macintosh see “Using EPSON Status Monitor” on page 135.
The status of the lights are illustrated below.
Server OS Client OS Additional Driver
Windows 2000 Windows XP or 2000 clients Intel Windows 2000
Windows XP
*Windows XP or 2000 clients Intel Windows 2000 or XP
Windows XP x64 clients x64 Windows XP
Windows XP x64, Server 2003, or 
Server 2003 x64
*Windows XP or 2000 clients x86 Windows 2000, Windows XP 
and Windows Server 2003
Windows XP x64 clients x64 Windows XP and Windows 
Server 2003
Windows Vista, Vista x64 Windows Vista, XP, 2000 or Server 
2003 clientsx86 Type 3 - User Mode
Windows Vista x64, XP x64 or Server 
2003 x64 clientsx64 Type 3 - User Mode
light on
blink rapidly (every 0.3 seconds)
blink slowly (every 0.6 seconds)
blink very slowly (turn on for 0.6 seconds, off for 2.4 seconds)
Light off
Note:
How the lights change depends on an error type. Ignore this mark.