Epson EasyMP Monitor User Manual

							An e-mail notifying the operator of a problem/warning/status is issued
41
The details contained in the e-mail message can consist of the following.
Message
Remedy
Easy Interactive 
Function ErrorStop using the projector, disconnect the power 
cable from the electrical outlet, and contact Epson. 
See your User's Guide for more information.
Internal Error
Fan error
Sensor error
Lamp Cover Open See your User's Guide for more information.
Lamp failure at power 
on
*
Lamp Error
*
Supply System Error 
(Ballast)
*
Stop using the projector, disconnect the power 
cable from the electrical outlet, and contact Epson. 
See your User's Guide for more information
High internal 
temperature error
Low air flow error
Air filter air flow 
sensor error
Cinema filter error
Shutter error
Cooling system error 
(Peltier element)
Cooling system error 
(pump)
High-temperature 
warningSee your User's Guide for more information.
Replace Lamp
*
Lamp error
*
Lamp failure at power 
on
*
Supply System Error 
(Ballast)
*
Replace Air Filter
No Air Filter
Low Air Flow
Air Flow Sensor Err.
Cinema filter warning
Shutter warning
Clean Air Filter Notice
Exhaust vent shutter 
error
Obstacle Detection 
Error
Obstacle Detection 
Warning
Low air flow error
High internal 
temperature error
Other warning
Other error
Message
Remedy 
						

							An e-mail notifying the operator of a problem/warning/status is issued
42
* When the projector has 2 lamps, the additional information, such as (Lamp 
1) or (Ballast 1), is displayed after the message so that you can know which 
lamp has problems/warnings.Messages to inform that the projector has recovered from the error or 
warning statuses are sent.No signal No image signals are being received by the 
projector. Check the connection status and check 
that the power for the connected equipment is 
turned on.
Auto Iris Error Stop using the projector, disconnect the power 
cable from the electrical outlet, and contact Epson. 
See your User's Guide for more information.
Network error (TCP 
connection error)Check the following items.
Check that the projector's power is turned on.
Check that the LAN cable is connected.
Check that Standby Mode is set to Communication 
On (or Network On) or Network Monitoring is set to 
On in the projector's configuration menu.
 See your User's Guide for more information.
Network error 
(ESC/VP.net 
communication error)Check that the projector has been correctly 
connected to the network. See your User's Guide for 
more information.
Network error 
(Monitor Password 
authentication error)Check the projector's Monitor Password.
Message
Remedy 
						

							Application lock function
43
Application lock function
You can use the application lock to prevent third parties from operating 
the projectors using EasyMP Monitor and from changing settings 
without authority. Opening and closing EasyMP Monitor and status 
monitoring can still be carried out even when the application lock is 
applied.
In addition, when a password has been set, the password must be entered 
in order to cancel the application lock. This ensures that the application 
lock can not be easily cancelled, and thus improves system security.
Switching Application lock between enabled and 
disabledEnabling the application lock
Procedure
Select "Application lock" from the Tool menu.
The application lock will be enabled and no operations will be possible 
other than opening and closing EasyMP Monitor and disabling the 
application lock.
Disabling the application lock
ProcedureA
Select "Application unlock" from the Tool menu.
B
The password entry window will be displayed, so enter the 
set password and then click "OK".
If no password has been set (default setting), click OK without en-
tering a password. It is recommended that you enter a password in 
order to strengthen security.
The application lock will be cancelled and operations can be carried 
out as normal.
Setting a password for cancelling application lock
Carry out the following operations while application lock is cancelled.
ProcedureA
Select "Environment setup" from the Tool menu.
The Environment setup window will be displayed.
B
Select "Change the application lock password".
C
Enter the password in both the "New password" and "New 
password (confirm)" boxes and then click "OK".
The password can be up to 16 bytes in length. Single-byte alphanu-
meric characters can be used. 
						

							44
Appendix 
						

							Troubleshooting
45
TroubleshootingProjectors cannot be monitored or controlled
An e-mail message is not sent when a problem occurs 
with a projector
Cause
Remedy
Is the projector connected 
to the network correctly?Check that the network cable has been 
connected correctly. If the cable is not 
connected correctly, reconnect it.
Has the projector been set 
up correctly for 
connection to the 
network?Check the Network configuration settings.
See your User's Guide for more information.
Has EasyMP Monitor been 
installed on the computer 
correctly?Uninstall EasyMP Monitor and then re-install 
it.sp.8
Are all the projectors that 
you want to control or 
monitor registered?Register the projectors. sp.10
Is the projector's Standby 
Mode set to 
Communication On (or 
Network On) or Network 
Monitoring set to On in the 
configuration menu?In order to use EasyMP Monitor to monitor and 
control the projector when it is in standby 
mode, the projector's Standby Mode must be 
set to Communication On (or Network On) or 
Network Monitoring must be set to On in the 
configuration menu.
See your User's Guide for more information.
Cause
Remedy
Is the projector connected 
to the network correctly?Check that the network cable has been 
connected correctly. If the cable is not 
connected correctly, reconnect it.
Has the projector been set 
up correctly for 
connection to the 
network?Check the Network configuration settings.
See your User's Guide for more information.
Have the SMTP server IP 
address, Port Number and 
Recipient mail address all 
been set correctly?Check the setting details.
Is the projector's Standby 
Mode set to 
Communication On (or 
Network On) or Network 
Monitoring set to On in the 
configuration menu?In order to use EasyMP Monitor to monitor and 
control the projector when it is in standby 
mode, the projector's Standby Mode must be 
set to Communication On (or Network On) or 
Network Monitoring must be set to On in the 
configuration menu.
See your User's Guide for more information.
Has a critical problem 
developed causing the 
projector to momentarily 
stop working?When the projector has momentarily stopped 
working, it cannot send e-mail messages. If the 
projector cannot be reset even after it has 
been checked, contact Epson. See your User's 
Guide for more information.
Is power being supplied to 
the projector?Check if the power supply to the location 
where the projector is set up has been 
interrupted, or if the circuit breaker for the 
electrical outlet that the projector is 
connected to has been tripped. 
						

							Uninstalling EasyMP Monitor
46
Uninstalling EasyMP Monitor
The following procedures to uninstall EasyMP Monitor vary depending 
on your operating system.
•If your operating system is Windows 2000 or Windows XP 
Click Start - (Settings) - Control Panel - Add/Remove Programs or 
Add or Remove Programs to uninstall EasyMP Monitor. To save or 
transfer the existing projector settings, make a copy of the EMP 
Monitor.dat file before you uninstall the software. s"Transferring 
the settings" p.7
•When your operating system is Windows Vista or Windows 7
Click Start - Control Panel - Uninstall a program to uninstall EasyMP 
Monitor. The settings and logs remain on the hard disk after EasyMP 
Monitor is uninstalled. If you do not need this information, delete the 
EasyMP Monitor Ver. x.xx (Ver. x.xx represents the version of the 
existing software) folder. This folder can be found at "C:\Users\(User 
Name)\AppData\Local\VirtualStore\Program Files\EPSON Projector" 
if the default settings were used to install the software. To save or 
transfer the projector settings, make a copy of the EMP Monitor.dat file 
before you delete the folder. s"Transferring the settings" p.7 
						

							General Notice
47
General Notice
All rights reserved. No part of this publication may be reproduced, stored 
in a retrieval system, or transmitted in any form or by any means, 
electronic, mechanical, photocopying, recording, or otherwise, without 
the prior written permission of Seiko Epson Corporation. No patent 
liability is assumed with respect to the use of the information contained 
herein. Neither is any liability assumed for damages resulting from the 
use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the 
purchaser of this product or third parties for damages, losses, costs, or 
expenses incurred by the purchaser or third parties as a result of: 
accident, misuse, or abuse of this product or unauthorized modifications, 
repairs, or alterations to this product, or (excluding the U.S.) failure to 
strictly comply with Seiko Epson Corporation's operating and 
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or 
problems arising from the use of any options or any consumable 
products other than those designated as Original Epson Products or 
Epson Approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
Illustrations in this guide and the actual projector may differ.
Trademarks
Microsoft, Windows, Windows Vista, Windows 7, and Windows logo 
are trademarks of Microsoft Corporation in the United States of America 
and other countries.
Macintosh is a registered trademark of Apple Computer, Inc.
Pentium is a registered trademark of Intel Corporation.
Epson, EasyMP, and EasyMP.net are registered trademarks, and Epson 
Exceed Your Vision is a registered logomark of Seiko Epson 
Corporation.
Other product names used herein are also for identification purposes 
only and may be trademarks of their respective owners. Epson disclaims 
any and all rights in those marks.
©2012 Epson America, Inc.
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