Epson Gt1500 Owners Manual

							Using Optional Equipment51
6. To initialize the card, turn on the scanner while holding down the Reset button 
on the card for about 10 seconds. The red and green lights on the card turn on.
7. Wait until the red and green lights turn off, then turn off the scanner.
8. Connect an Ethernet cable to the connector on the card. Make sure you use a 
Category 5 shielded twisted-pair cable.
9. Connect the other end of the cable to your network hub.
For information on configuring the scanner for your network, see the Epson Network 
Image Express Card User’s Guide that came with the card.
Reset button
Lights 
						

							52Using Optional Equipment 
						

							53
Chapter 2
Maintenance
To protect your scanner and ensure optimum performance, follow the instructions in this 
chapter to clean and transport the scanner.
Cleaning the Scanner
1. Press the . Power button to turn the scanner off, and unplug the power cord.
2. Use a soft, damp cloth and mild detergent to clean the outer case.
3. Clean dust and smudges from the document table glass with a soft, dry cloth (a microfiber 
glass cleaning cloth is recommended). You can also use compressed air dust remover sprays. 
Dust on the glass can cause white spots to appear in your scanned image. 
To remove grease, use pretreated lens/scanner wipes.
Caution: Always unplug the scanner before cleaning.
Don’t let water or any other liquid get into the scanner mechanism or electronic 
components. This could permanently damage them.
Never use a harsh or abrasive brush or cleaning product to clean the document table. A 
damaged glass surface can decrease the scanning quality.
Never use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals can 
damage the scanner components as well as the case.
Don’t spray lubricants inside the scanner and be careful not to spill liquid into the scanner 
mechanism or electronic components. This could permanently damage them.
Never open the scanner case. If you think repairs or adjustments are necessary, consult 
your dealer or contact Epson.
Unplug the scanner and refer servicing to qualified service personnel if the power cord or 
plug is damaged, if liquid has entered the scanner, if the scanner has been dropped or the 
case damaged, or if the scanner does not operate normally or exhibits a distinct change in 
performance. 
						

							54Maintenance
Transporting the Scanner
Always secure the carriage when you transport the scanner a long distance or store it 
for an extended time.
1. If you’re using the automatic document feeder, remove it from the scanner and 
replace the scanner cover. 
Warning: Make sure you have someone help you lift the automatic document 
feeder. 
2. Turn on the scanner and wait until the carriage moves left to the home position. 
Then turn off the scanner.
3. Push down the transportation lock 
at the back of the scanner to the 
Lock position.
4. Use the scanner’s original box, or a 
similar box with enough packaging 
material to prevent movement 
inside the box.
5. Pack the automatic document 
feeder in its original box, or use a similar box with enough packaging material to 
prevent any movement inside the box.
Transportation lock 
						

							55
Chapter 5
Solving Problems
This chapter explains how to interpret the signals from your scanner’s lights, and gives 
you basic steps for diagnosing and solving scanner problems. It also tells you how to 
uninstall your software and how to contact Epson.
See “Diagnosing Scanner Problems” in the next section to determine what the cause 
of your scanner problem might be. Then see these sections for solutions:
■Scanner Problems
■Software Problems
■Quality Problems
■Uninstalling and Reinstalling EPSON Scan
■Where To Get Help
Tip: It’s a good idea to check Epson’s support web site periodically for possible 
updates to your scanner software. Visit http://support.epson.com and check to 
see if there is new software available, free of charge, for downloading to your 
computer. Download instructions are posted for your convenience. 
						

							56Solving Problems
Diagnosing Scanner Problems
You can diagnose some problems by checking the scanner’s lights, as described in this 
section. If you don’t find the answer here, see “Problems and Solutions” on page 57.
 
LightScanner Status
Ready light is on or 
flashing.The green Ready light is on when the scanner is ready to scan. 
It flashes when scanning is in progress.
Error light is flashing; 
Ready light is off.There’s a problem with your cable connection. Reconnect the 
cable to both the scanner and your computer, and then restart 
your computer. If this doesn’t work, try using a different cable. 
If you have a USB connection, use the USB cable that came 
with your scanner. If you have a SCSI connection, always 
restart your computer after changing or reconnecting the cable.
Error and Ready 
lights are both on.The scanner has received an incorrect command from your 
scanning software. Try scanning again.
Error and Ready 
lights are both off.Make sure your scanner is connected to a working outlet, then 
press the . Power button. Restart your computer.
If the green Ready light doesn’t come on, there may be a 
problem with the automatic document feeder, or the cover 
may be open. Make sure the cover or automatic document 
feeder is closed. If you are using the feeder, make sure a 
document is loaded, and pages are not jammed.
Error and Ready 
lights are both 
flashing.Check that the transportation lock on the back of the scanner is 
set to Unlock. If not, unlock the scanner, then turn it off and 
back on again. Restart your computer. If this doesn’t solve the 
problem, contact Epson as described on page 64.
Error light
Ready light
a Start button
. Power button 
						

							Solving Problems57
Problems and Solutions
Here are some troubleshooting tips if you’re having trouble setting up your scanner, 
scanning, or getting the quality you want from your scans.
Scanner Problems
The Ready light doesn’t come on or 
flashes.
 
■The Ready light flashes when 
scanning is in progress. If you are 
scanning a large file, wait for 
scanning to finish.
■Make sure the scanner power cord 
is securely plugged into the 
scanner and the power outlet, and 
that the scanner is turned on. If the 
scanner was unplugged or off, 
restart your computer before trying 
to scan. 
■Check that the power outlet is 
working and provides sufficient 
power for the scanner.
■If you’re using the automatic 
document feeder and both the 
Ready and Error lights are off, 
make sure the feeder is closed. 
Turn off the scanner, then 
reconnect the feeder to the 
ADF 
connector on the back of the 
scanner. Turn the scanner back on 
and restart your computer.
■If you’re using the automatic 
document feeder, make sure a 
document is loaded, and pages are 
not jammed. If a jam occurs, remove 
the jammed pages as described on 
page 47.
■If you’re using the SCSI connection, 
make sure the SCSI ID is set 
between 2 and 6. If you reset the 
SCSI ID switch on the back of the 
scanner, turn the scanner off and 
then on again. Then restart your 
computer.
You see an error message when you 
try to scan.
■Make sure your scanner is turned 
on. 
■Check your cable connections. 
■If you have a USB connection, use 
the cable that came with the 
scanner. Try using a different USB 
port. If your scanner is connected to 
a USB hub, connect it directly to the 
computer’s USB port.  
						

							58Solving Problems■
Check the Device Manager in the 
Windows Control Panel System 
utility. If you see a ! or ? mark, or 
the scanner appears as an 
Unknown Device, remove the 
scanner. Uninstall and reinstall 
EPSON Scan as described on 
page 64.
■If you have a SCSI connection, 
turn off both your scanner and 
computer. Then turn on your 
scanner before you turn on the 
computer.
■If you have a SCSI connection, 
make sure your SCSI board is 
installed correctly. Check the 
Device Manager in the Windows 
Control Panel to make sure the 
SCSI board is listed.
■If the SCSI board is found but not 
the scanner, check the terminator 
switch and SCSI ID switch on the 
back of the scanner. Make sure the 
SCSI ID doesn’t conflict with 
another SCSI device. Unless the 
scanner is in the middle of a SCSI 
chain, the terminator switch 
should be set to 
ON.
■If you’ve replaced your SCSI board 
or changed the SCSI ID, you may 
need to uninstall and reinstall your 
scanner software. See the 
instructions on page 64.
■Check for IRQ conflicts with 
built-in options.
■If you purchased the IEEE 1394 
scanner interface card as an option, 
make sure that it is installed 
correctly. (See page 48.)
■If you are using the scanner on a 
network, make sure your EPSON 
Scan settings are configured for 
network operation.
■If all else fails, uninstall and 
reinstall your software as described 
on page 64.
■If you are using the automatic 
document feeder, make sure the 
base of the feeder is flush against 
the back of the scanner.
The scanner doesn’t scan your 
image.
■Make sure the scanner is ready to 
scan. Wait until the 
Ready light 
stops flashing and remains on. 
If you attempt to preview or 
scan before the scanner is ready, 
EPSON Scan may stop 
responding. If this happens, 
restart your computer.
■Make sure the scanner’s 
transportation lock is in the 
Unlock position.
■Check the Device Manager in the 
Windows Control Panel System 
utility. If there is an 
Unknown 
Device
 icon, select it and click 
Remove. 
						

							Solving Problems59
■If you’re using software like Adobe 
Photoshop Elements or PaperPort 
Deluxe, make sure you select 
EPSON GT-15000 as your 
scanner or import source. 
■Make sure the SCSI ID switch on 
the back of the scanner is not set to 
the asterisk (*), and that it’s set to a 
number that doesn’t conflict with 
any other SCSI devices. If you 
reset the SCSI ID switch, turn the 
scanner off and then on again. 
Then restart your computer.
■Make sure you have enough 
memory to scan your image. If 
you’re scanning a large image or 
scanning at a high resolution, 
close any unnecessary programs. 
Try scanning at a lower resolution, 
or select part of the image to scan. 
If you still cannot scan, you may 
need to upgrade your RAM.
■If you have a SCSI ZIP drive, it 
may be interfering with your 
scanner. Disconnect the ZIP drive, 
restart your computer, then try 
scanning again. 
■If you’re using the optional 
automatic document feeder, run 
EPSON Scan in Office Mode or 
Professional Mode, and select 
ADF-Single-sided or 
ADF-Double-sided 
as the 
Document Source. Also, make 
sure the original document is 
inserted face up.When previewing a scan, you see a 
message that the document could 
not be located.
Make sure you’ve selected the correct 
Document Type in EPSON Scan. 
You can’t scan multiple images.
■Position photos or documents at 
least an inch apart.
■Make sure the application you are 
using supports multiple image 
scanning.
Pages jam in the automatic 
document feeder.
Remove the jammed pages, following 
the instructions on page 47.
The scanner doesn’t start when you 
press the a Start button.
Check the Events tab in the scanner’s 
properties window. Make sure 
Take 
no action
 or Disable device events 
are not selected. 
						

							60Solving Problems
Software Problems
EPSON Scan doesn’t work properly.
■Make sure your system meets the 
minimum requirements. See the 
requirements on page 71.
■Check your computer’s memory. 
If you’re running other software at 
the same time, have many device 
drivers, or you’re scanning a large 
image, the computer may not have 
enough memory. (See your 
software and computer manuals.) 
■Check your software installation. 
Make sure that your software is 
correctly installed and set up. If all 
else fails, uninstall your software, 
then reinstall it.
You can’t select ADF as the 
Document Source (Office Mode or 
Professional Mode).
■Make sure the optional automatic 
document feeder is installed 
correctly and securely connected to 
the 
ADF connector on the back of 
the scanner. If you need to reinstall 
or reconnect it, restart your 
computer afterward.
■Try turning the scanner off then 
back on.
You can’t open PaperPort Deluxe.
Restart Windows, then try opening 
PaperPort again.
Quality Problems
Your scanned image is faint or out of 
focus.
■Decrease the brightness setting in 
EPSON Scan Office or Home 
Mode.
■Select Professional Mode and 
adjust the exposure using the   
Auto Adjust button. 
■Select Professional Mode and 
adjust the Gamma setting using 
the   Histogram Adjust button. 
■Check the condition of your 
original. If the document is 
damaged, dirty, or wrinkled, these 
imperfections will show up in your 
scan.
■Make sure the document is placed 
flat against the document table.