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Uninstalling other Epson applications
Follow these steps to uninstall applications you do not need.
For Windows
Note:
❏For Windows Vista, you need an administrator account and password if you log on as a 
standard user.
❏For Windows XP, you must log on to a Computer Administrator account.
❏For Windows 2000, you must log on as a user with administrative privileges (belonging to the 
Administrator group).
1. Do one of the following.
Windows Vista: Click the start button icon and select Control Panel.
Windows XP: Click Start and select Control Panel.
Windows 2000: Click Start, point to Settings, and select Control Panel.
2. Do one of the following. 
Windows Vista: Click Uninstall a program from the Programs category.
Windows XP: Double-click the Add or Remove Programs icon.
Windows 2000: Double-click the Add/Remove Programs icon. 
3. Select the application you want to uninstall from the list.
4. Do one of the following.
Windows Vista: Click Uninstall/Change, then click Continue in the User Account 
Control window.
Windows XP or 2000: Click Change/Remove.
5. When the confirmation window appears, click Yes.
6. Follow the on-screen instructions to uninstall the application. 
						

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For Mac OS X
Note:
❏To uninstall applications, you must log on to a Computer Administrator account. You cannot 
uninstall programs if you log on to as a Limited account user.
❏Depending on the application, the Installer may be separated from the Uninstaller.
1. Quit all running applications.
2. Insert the Epson scanner software CD-ROM into your Macintosh.
3. Double-click the Mac OS X icon in the Epson folder. You see the CD Installer screen. 
4. Click Custom Install.
5. Select the application you want to uninstall.
6. If the software license agreement appears, read it and click Accept.
7. Select Uninstall from the menu in the upper left and click Uninstall.
Note:
If you cannot select Uninstall, double-click the Applications folder in your Mac OS X hard 
drive, select the application you want to uninstall, and then drag it to the Trash icon.
8. Follow the on-screen instructions to uninstall the application. 
						

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Appendix A 
Where To Get Help
New :See comments to select sections you need. The word other indicates products except for inkjet, SPC, Page, and SIDM.
Technical Support Web Site
New :Only inkjet, SPC, and Scanner products are used in this section.Epson’s Technical Support Web Site provides help with problems that cannot be solved 
using the troubleshooting information in your product documentation. If you have a Web 
browser and can connect to the Internet, access the site at:
http://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at:
http://www.epson.com
Then, select the support section of your local Epson Web site.
Contacting Customer Support
New :For All products
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the 
troubleshooting information in your product documentation, contact customer support 
services for assistance. If customer support for your area is not listed below, contact the 
dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following 
information:
❏Product serial number
(The serial number label is usually on the back of the product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in the product software.) 
						

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❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications you normally use with your product
Help for Users in North America
New :Use Inkjet, SPC, and other products Only.(general)Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support website at http://epson.com/support and select your product for 
solutions to common problems. You can download drivers and documentation, get FAQs 
and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, 
Monday through Friday. Days and hours of support are subject to change without notice. 
Toll or long distance charges may apply.
Before you call Epson for support, please have the following information ready:
❏Product name
❏Product serial number
❏Proof of purchase (such as a store receipt) and date of purchase
❏Computer configuration
❏Description of the problem
Note:
For help using any other software on your system, see the documentation for that software for 
technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories 
from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON 
(800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or 
http://www.epson.ca (Canadian sales).  
						

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Help for Users in Latin America
New :Use Page (pagebusiness)and Scanner products only.Electronic support services are available 24 hours a day at the following web sites:
To speak with a customer support representative, call one of the numbers below:
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact 
EPSON Customer support.
Help for Users in Australia
New :For all productsEpson Australia wishes to provide you with a high level of customer service. In addition to 
your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer 
should always be the first call for advise on problems; they can often solve problems 
quickly and easily as well as give advise on the next step to take.
Service Access
World Wide Web From the Internet, you can reach Epson’s Latin American web 
site at http://www.latin.epson.com
In Brazil, you can reach Epson at http://www.epson.com.br
Country Telephone number
Argentina (54 11) 5167-0300
Brasil (55 11) 3956-6868
Chile (56 2) 230-9500
Colombia (571) 523-5000
Costa Rica (50 6) 210-9555, (800) 377-6627
México (52 55) 1323-2052, 01-800-087-1080
Perú (51 1) 418-0210
Venezuela (58 212) 240-1111 
						

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Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the 
occasional surf! The site provides a download area for drivers, Epson contact points, new 
product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to 
advice. Operators on the Helpdesk can aid you in installing, configuring and operating your 
Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products 
and advise where the nearest dealer or service agent is located. Many types of queries are 
answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more 
information you prepare, the faster we can help solve the problem. This information 
includes your Epson product documentation, type of computer, operating system, 
application programs, and any information you feel is required.
Help for Users in Singapore
New :For All productsSources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions 
(FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Phone: 1300 361 054
Fax: (02) 8899 3789 
						

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Help for Users in Thailand
New :For all productsContacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions 
(FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
New :For all productsContacts for information, support, and services are:
Help for Users in Indonesia
New :For all productsContacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
❏Sales enquiries and product information
❏Technical support
Epson Hotline (Phone): 84-8-823-9239
Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam 
						

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Epson Service Center
Help for Users in Hong Kong
New :For All productsTo obtain technical support as well as other after-sales services, users are welcome to 
contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the 
Internet to provide users with the following information:
❏Product information
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148 
						

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❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
Help for Users in Malaysia
New :For All productsContacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
❏Information on product specifications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
Epson Helpdesk
❏Sales enquiries and product information (Infoline)
❏Enquiries on repair services & warranty, product usage and technical support 
(Techline)
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Phone: 603-56288288
Fax: 603-56288388/399
Phone: 603-56288222 
						

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Help for Users in India
New :For all productsContacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are 
available.
Epson India Head Office - Bangalore
Epson India Regional Offices:
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a 
Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Phone: 603-56288333
Phone: 080-30515000 
Fax: 30515005
Location Telephone number Fax number
Mumbai 022-28261515 /16/17  022-28257287
Delhi 011-30615000 011-30615005
Chennai 044-30277500 044-30277575
Kolkata 033-22831589 / 90  033-22831591
Hyderabad 040-66331738/ 39 040-66328633
Cochin 0484-2357950 0484-2357950
Coimbatore 0422-2380002 NA
Pune 020-30286000 /30286001/30286002 020-30286000
Ahmedabad 079-26407176 / 77 079-26407347