Epson PictureMate User Manual
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80 If you see any gaps (as shown below), you need to clean the print head again. 7. If there are gaps, press OK to clean the print head again. If there are no gaps, press Cancel to go back to the PictureMate Main Menu. If you don’t see any improvement after cleaning three or four times, refer to Solving Problems . You can also turn PictureMate off and wait overnight—this allows any dried ink to soften—and then try cleaning the print head again. Aligning the Print Head Directly From PictureMate If you have moved PictureMate and the print quality is not the same as it was before—for example, if you see misaligned vertical lines or dark or light horizontal banding—you may need to align the print head. 1. Make sure a sheet of photo paper is loaded (see Loading Paper ). 2. On the Main Menu, press or to highlight More Options, then press OK. 3. Press or to highlight Maintenance, then press OK. 4. Press or to highlight Align Print Head, then press OK.
81 5. Press the Print button when you see the next message. 6. When the pattern prints, look at the print and see which line pattern is the straightest. (You may need to use a magnifying glass.) 7. Press or to highlight the number for the best pattern in set #1 (1 to 15), then press OK. 8. Press or to highlight the number for the best pattern in set #2 (1 to 15), then press OK. 9. Press OK to exit the alignment screen. The Main Menu appears. Checking the Print Quality Using the Computer You can check PictureMate’s print quality from your computer and clean the print head, if necessary. 1. Make sure PictureMate is connected to your computer and turned on but not printing. 2. Make sure a sheet of photo paper is loaded (see Loading Paper ). 3.Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Nozzle Check. Example of straightest line pattern
82 Macintosh OS X: Open the Applications folder and select EPSON Printer Utility . Select PictureMate in the printer list, click OK, and select Nozzle Check . Macintosh OS 9: Open the File menu and choose Page Setup or Print. Click the utility button, then click the Nozzle Check button. 4. Follow the instructions on the screen to print a nozzle check pattern: The nozzle check pattern prints. Each staggered line should be solid, with no gaps, as shown. If you see any gaps (as shown below), you need to clean the print head. See Cleaning the Print Head Using the Computer . Cleaning the Print Head Using the Computer If your print quality is not as good as it used to be, your PictureMate’s print head nozzles may be clogged. Follow these steps to clean the print head. 1. Make sure PictureMate is connected to your computer and turned on but not printing. 2.Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Head Cleaning. Macintosh OS X: Open the Applications folder and select EPSON Printer Utility . Select PictureMate in the printer list, click OK, and select Head Cleaning . Macintosh OS 9: Open the File menu and choose Page Setup or Print. Click the utility button, then click the Head Cleaning button.
83 3. Follow the instructions on the screen to clean the print head. Cleaning takes about 40 seconds. PictureMate makes some noise and its screen displays progress messages. Caution: Never turn off PictureMate while it is cleaning its print head, unless it hasn’t moved or made noise for more than 5 minutes. 4. When cleaning is finished, make sure paper is loaded, then do the following: Windows: Click Print nozzle check pattern. Then click Print. Macintosh: Click Confirmation, then click Next. The nozzle check pattern prints (see Examining the Nozzle Check Pattern for details). 5. If the nozzle check pattern has no gaps, click Finish. If the pattern has gaps, click Clean to clean the print head again. If you don’t see any improvement after cleaning three or four times, refer to Solving Problems . You can also turn PictureMate off and wait overnight—this allows any dried ink to soften—and then try cleaning the print head again.
84Examining the Nozzle Check Pattern Examine the nozzle check pattern you printed. Each staggered line should be solid, with no gaps, as shown. ■If your printout looks okay, you’re done. ■If you see any gaps (as shown below), clean the print head again. Aligning the Print Head Using the Computer If your printouts contain misaligned vertical lines, or you see light or dark horizontal banding, you may need to align the print head. 1. Make sure PictureMate is connected to your computer, and turned on but not printing. 2. Load several sheets of PictureMate Photo Paper. 3.Windows: Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Print Head Alignment. Macintosh OS X: Open the Applications folder and select EPSON Printer Utility . Select PictureMate in the printer list, click OK, and select Print Head Alignment. Macintosh OS 9: From the File menu, select Page Setup or Print. Click the utility button, then click the Print Head Alignment button.
85 4. Follow the instructions on the screen to print a test page. You see a window like this one: 5. On the test page, select the square without any visible bands. You may need to use a magnifying glass. Select one square for each pattern (1 and 2). 6. Enter the number of the best square in each pattern in the corresponding boxes on the screen. Then click Finish. If you can’t find a square without visible bands, choose the one that looks the best. Then click Realignment to print another test page and repeat this step.
87 Solving Problems There are several ways to diagnose problems: ■To identify the most common problems, check for Control Panel Messages. ■If your PictureMate is connected to your computer and you’re not sure whether the problem is coming from PictureMate or the computer, run a printer check as described in Running a Printer Check . For solutions to specific problems, see these sections: ■Software Installation Problems ■Printing Problems ■Memory Card Problems ■Print Quality Problems ■Problems With Paper Feeding ■Miscellaneous Printout Problems If you need to uninstall and then reinstall your software to solve your problem, see Uninstalling PictureMate Software . If the solutions here don’t solve your problem, see Where To Get Help . Control Panel Messages If your PictureMate has any problems, you can check the PictureMate screen for a message. If you see one of these messages, here’s what to do: Message What to Do Purchase a PictureMate Print Pack and replace the photo cartridge with a new one. If the cartridge is new, check to make sure it is inserted correctly. See Replacing the Photo Cartridge.
88 Load or remove and reload paper in the paper support, and press the OK button to clear this message. PictureMate resumes printing. See Loading Paper for instructions. Carefully pull out the jammed paper, then reload paper and continue printing or try printing again. Don’t load wrinkled sheets or plain paper. See Paper doesn’t feed correctly or jams inside PictureMate. if your PictureMate is having frequent jams. The cartridge door is not closed completely. Close the cartridge door on the back of PictureMate. Make sure both sides click in and close. Reinstall a genuine PictureMate photo cartridge from the PictureMate Print Pack. See Replacing the Photo Cartridge. PictureMate has a hardware error that may require service. Contact Epson as described in Where To Get Help. Use a compatible memory card. Format your card with your camera, not a computer. See the card types you can use in Compatible Memory Cards . The file types on the card may not be supported. See Photo Image File Requirements. Disconnect the Bluetooth Photo Print adapter, then reconnect it to PictureMate. See Disconnecting the Bluetooth Photo Print Adapter. Message What to Do
89 Running a Printer Check You may need to run a printer check to see if a problem comes from PictureMate itself or some other source. 1. If PictureMate is connected to your computer or other USB device, make sure they are both turned off. Then disconnect the USB cable from PictureMate. 2. On the Main Menu, press or to highlight More Options, then press OK. 3. Press or to highlight Maintenance, then press OK. 4. Press or to highlight Nozzle Check, then press OK. 5. When you see this message, press the Print button. Press the On button to turn PictureMate off. Wait a few seconds, then turn it on again. If the error does not clear, see Where To Get Help . Message What to Do