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Epson Projector PowerLite Home Cinema 3020/3020e User Manual

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    							Problem Solving81
    ■Press the function key that lets you display on an external monitor. It’s often labeled with 
    an icon such as  , but it may also be labeled 
    CRT/LCD. You may have to hold down 
    the 
    Fn key while pressing it. Check your laptop’s manual or online help.
    On most systems, the   key lets you toggle between the LCD screen and the 
    projector, or display on both at the same time. Allow a few seconds for the projector to 
    sync up after pressing it.
    ■If the function key doesn’t let you display simultaneously on both screens, you might 
    need to use the Display utility in the Windows Control Panel to make sure that both the 
    LCD screen and external monitor port are enabled. From the Windows Control Panel, 
    open the 
    Display utility. In the Display Properties dialog box, click the Settings tab, 
    then click 
    Advanced. The method for adjusting the setting varies from computer to 
    computer; you may need to click a 
    Monitor tab, then make sure the external Monitor 
    port is set as your primary display or enabled. See your computer manual or online help 
    for details.
    If you’re using Mac OS X:
    1. Open the 
    System Preferences utility and select Displays.
    2. Select the 
    VGA Display or Color LCD option, if necessary. 
    3. Click the 
    Arrange or Arrangement tab. 
    4. Check the 
    Mirror Displays checkbox. (See your computer manual for details.)
    The picture is upside-down or reversed.
    Change the 
    Projection setting in the Settings menu (see page 57).
    The picture isn’t rectangular.
    ■If the image looks like  or  , the projector has been placed off to one side of the 
    screen and angled toward it. Face the projector straight ahead (instead of at the center of 
    the screen), then use the horizontal keystone slider to correct the image (see page 27). 
    ■If the image looks like  or  , make sure the projector is not tilted up or down, then 
    use the vertical keystone buttons to adjust the image (see page 27). 
    The picture contains static or noise.
    ■Make sure the Input Signal is set correctly for your connected video equipment (see 
    page 58).
    ■If you’re viewing still images and you notice flickering or horizontal lines, turn on the 
    Progressive setting (see page 46).  
    						
    							82Problem Solving
    ■Make sure your cables are securely connected at both ends.
    ■If you’re using an extension cable, you may pick up interference if the cable is not 
    adequately shielded. You may need to use a signal amplifier for longer cables. 
    ■If you’re displaying the same image on your computer and projector screen, try turning 
    off your laptop’s LCD display (see page 80).
    The picture is blurry.
    ■Make sure the Input Signal is set correctly for your video equipment (see page 58).
    ■There may be dirt on the lens. Clean the lens as described on page 68.
    ■Adjust the focus (see page 29).
    ■Make sure the lens is not fogged by condensation. If you’ve just moved the projector from 
    a cold environment, wait a couple of minutes before using it.
    ■Adjust the Sharpness setting (see page 46). 
    ■If you’re projecting from a computer, you may need to adjust the Tracking and Sync 
    settings (see page 50).
    The colors on the screen don’t look right.
    ■Make sure the Input Signal is set correctly for your connected video equipment (see 
    page 58). 
    ■Press the Color Mode button on the remote control to select a different color mode (see 
    page 37).
    ■Check that all cables are connected securely.
    ■Check the brightness and contrast settings (see page 44).
    ■Fine-tune the colors with the settings listed on page 47.
    ■If the picture looks dark, you may need to replace the lamp. Check the lamp usage timer 
    to see how long the lamp has been in use (see page 75). Replace the lamp if it’s close to 
    the end of its service life (see page 72).  
    						
    							Problem Solving83
    Solving Remote Control Problems
    The projector doesn’t respond to remote control commands.
    ■Make sure you’re within about 32 feet (10 m) of the projector, and the remote control is 
    aimed at the projector’s front or back sensor within the ranges shown below.
    ■You may need to replace the remote control batteries (see page 23). Press the 
    illumination button and check if the buttons glow. If they don’t, replace the batteries.
    ■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in 
    direct sunlight.
    ■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
    ■Make sure there are no objects between the remote control and the IR receiver.
    32 ft  (10 m)
    32 ft  (10 m)
    32 ft  (10 m) 32 ft  (10 m) 
    						
    							84Problem Solving
    Solving WirelessHD Problems (PowerLite 
    Home Cinema 3020e Only)
    The projector cannot display images from the WirelessHD Transmitter.
    ■Open the WirelessHD reception monitor and check the strength of the WirelessHD 
    signal (see page 51). If the signal is weak, you may need to move the transmitter closer to 
    the projector or remove any large objects located between the transmitter and the 
    projector.
    ■Make sure that your projector is connected to the correct WirelessHD device. 
    See“WirelessHD Settings (PowerLite Home Cinema 3020e only)” on page 51 for more 
    information.
    ■You may need to reset the WirelessHD connection. Turn off both the WirelessHD 
    Transmitter and the projector. Start playback on your video device, then turn on the 
    WirelessHD Transmitter and the projector. Wait 10 seconds, then press the 
    Setup 
    button on the back of the transmitter.
    ■Make sure the WirelessHD Transmitter is not placed on a metal surface, as this may 
    interfere with the signal.
    ■If the green and orange lights on the transmitter are flashing, the unit may be 
    overheating. Make sure the vents on the back of the transmitter are not blocked and that 
    the room temperature does not exceed 95 °F (35 °C).
    WirelessHD images are displayed, but the picture quality is low.
    The resolution and overall image quality are automatically adjusted based on the strength of 
    the WirelessHD signal. Check the WirelessHD reception (see page 51) and adjust the 
    position of the transmitter, if necessary. 
    						
    							Problem Solving85
    Where to Get Help
    Internet Support
    Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or 
    epson.ca/support (Canada). Here you can access troubleshooting information, download 
    product documentation, and receive technical advice through email.
    Speak to a Support Representative
    To use the EPSON PrivateLine Support service, call (800) 637-7661. This is the fastest way 
    of speaking to a live representative, and it’s free. This service is available 6
    AM to 6PM, Pacific 
    Time, Monday through Friday, for the duration of your warranty period.
    You may also speak with a projector support specialist by dialing (562) 276-4394(US) or 
    (905) 709-3839(Canada), 6
    AM to 8PM, Pacific Time, Monday through Friday, and 7AM to 
    4
    PM, Pacific Time, Saturday.
    Days and hours of support are subject to change without notice. Toll or long distance charges 
    may apply.
    Before you call, please have the following information ready:
    ■Product name (PowerLite Home Cinema 3020 or PowerLite Home Cinema 3020e) 
    ■Product serial number (located on the bottom of the projector or in the projector’s Info 
    menu)
    ■Computer configuration, if you’re connected to a computer
    ■Description of the problem
    Purchase Supplies and Accessories
    You can purchase screens, carrying cases, or other accessories from an authorized Epson 
    reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase 
    online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 
    						
    							86Specifications
    Specifications
    General 
    Type of display Poly-silicon TFT active matrix
    Size of LCD panels 0.61 inch (15.5 mm) wide
    Lens F=1.51 to 1.99
    Resolution 
    (native format) 1920 × 1080 pixels, 1080p
    Brightness Normal mode:
    White light output up to 2300 lumens (ISO 21118 standard)
    Color light output up to 2300 lumens
    ECO mode:
    White light output up to 1000 lumens
    Dynamic contrast ratio 2D:
    Up to 40,000:1
    3D:
    Up to 1,290:1
    Image size 30 to 300 inches (0.76 to 7.62 m)
    Projection distance 2.85 to 47.57 feet (0.87 to 14.50 m)
    Zoom ratio 1 to 1.6 
    Aspect ratio 16:9 (supports 4:3 to 16:10)
    Internal sound system 10 W per channel, 2 speakers (stereo)
    Fan noise level Normal mode:
    32 dB
    ECO mode:
    24 dB
    Lamp 
    Note: Lamp life will vary depending on mode selected, environmental conditions, and usage. 
    Brightness decreases over time.
    Turn off this product when not in use to prolong the life of the projector.
    Type UHE (Ultra High Efficiency), E-TORL 
    						
    							Specifications87
    Power consumption 230 W 
    Lamp life 4000 hours (Normal mode)
    5000 hours (ECO mode)
    Part number V12H010L68
    Remote Control
    Range Approximately 32 feet (10 m)
    Batteries AA × 2
    WirelessHD Transmitter (Home Cinema 3020e only)
    Usable frequency 60 GHz band (2 – 3 ch)
    AC adapter 11 V DC / 1.64 A
    Transmission range 32 feet (10 m)
    WirelessHD standards Conforms to WirelessHD Ver. 1.0b
    Operating temperature 41 to 95 °F (5 to 35 °C)
    Copyright protection HDCP compatible
    Dimensions Height:
    2.0 inches (52 mm)
    Width:
    6.9 inches (175 mm)
    Depth:
    5.0 inches (128 mm)
    Weight Approx. 1.3 lb (0.6 kg)
    Connectors HDMI Input port × 5
    HDMI Output port × 1
    Optical Audio-Out × 1
    USB charger port × 1
    Dimensions
    Height 5.4 inches (137.3 mm), not including adjustable feet 
    Width 14.4 inches (365 mm)
    Depth 16.5 inches (420 mm), not including lens protrusion
    Weight 13.2 lb (6.0 kg) (Home Cinema 3020)
    13.7 lb (6.2 kg) (Home Cinema 3020e) 
    						
    							88Specifications
    Electrical
    Rated frequency 50/60 Hz AC
    Power supply 100 to 120V AC:
    3.7 A 
    200 to 240V AC:
    1.7 A 
    Power consumption 100 to 120V AC:
    Operating: 
    372 W (Normal mode)
    285 W (ECO mode)
    Standby: 
    0.26 W (with HDMI Link enabled)
    220 to 240 V AC:
    Operating: 
    358 W (Normal mode)
    274 W (ECO mode)
    Standby: 
    0.35 W (with HDMI Link enabled)
    Environmental
    Temperature Operating: 41 to 95 °F (5 to 35 °C)
    Storage: 14 to 140 °F (–10 to 60 °C)
    Humidity Operating: 20 to 80% RH, non-condensing
    Storage: 10 to 90% RH, non-condensing
    Operating altitude Up to 7500 feet (2286 meters);
    over 4921 feet (1500 meters), enable High Altitude mode 
    in the Operation menu (see page 59)
    Safety
    United States FCC Part 15B Class B (DoC)
    UL60950-1 2nd edition
    Canada ICES-003 Class B
    CSA C22.2 No. 60950-1-07
    Pixelworks DNX
    ™ ICs are used in this projector. 
    						
    							Specifications89
    Compatible Video Formats
    The projector supports analog video in NTSC, PAL, and SECAM formats, and it automatically adjusts 
    to the incoming signal. It can receive these formats as composite or component video—which it accepts 
    through the Video and Component ports, respectively.
    The projector also supports digital video (SDTV, HDTV) and various monitor display formats. Digital 
    video is accepted by the HDMI and Component video ports. The PC port accepts analog RGB 
    computer monitor signals. 
    If necessary, you can select a different Aspect setting to optimize the image. The resolution at which the 
    image displays for a given setting depends on the currently active picture source, as listed in the 
    following tables.
    Composite video 
    Component video
    FormatRefresh rate (Hz)Resolution
    NTSC 60 720 × 480
    PAL 50/60 720 × 576
    SECAM 50 720 × 576
    Signal
    Refresh rate (Hz)Resolution
    SDTV
    480i
    576i
    480p
    576p60
    50
    60
    50720 × 480
    720 × 576
    720 × 480
    720 × 576
    HDTV
    720p
    1080i
    1080p50/60
    50/60
    50/601280 × 720
    1920 × 1080
    1920 × 1080 
    						
    							90Specifications
    Analog RGB (computer display)
    HDMI 
    Signal Refresh rate (Hz) Resolution
    VGA 60/72/75/85 640 × 480
    SVGA 56/60/72/75/85 800 × 600
    XGA 60/70/75/85 1024 × 768
    SXGA70/75/85
    60/75/85
    60/75/851152 × 864
    1280 × 960
    1280 × 1024
    WXGA 60
    60
    60/75/851280 × 768
    1360 × 768
    1280 × 800
    Signal Refresh rate (Hz) Resolution
    VGA 60 640 × 480
    SDTV
    480i
    576i
    480p
    576p60
    50
    60
    50720 × 480
    720 × 576
    720 × 480
    720 × 576
    HDTV
    720p
    1080i
    1080p50/60
    50/60
    24/50/601280 × 720
    1920 × 1080
    1920 × 1080 
    						
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