Epson Stylus Pro 4880 User Manual
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Problem Solver191 Chapter 6 Problem Solver Troubleshooting Printer stops printing unexpectedly Head cleaning, ink charging, or ink drying is in progress Check to see if the pause light is flashing. If so, the printer is in the process of head cleaning, ink charging or ink drying. During head cleaning, ink charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the printer resumes printing. An error has occurred Many common printer problems can be identified by the messages on the LCD. You can also check the lights on the control panel for errors. See Lights on page 109. For other messages not included in the following table, see Messages on page 110.
192Problem Solver Error messages Message Description What to do MNT TK NEAR FULL The maintenance tank is almost full.Although you can continue printing, you need to replace the maintenance tank with a new one immediately. See Replacing the Maintenance Tank on page 178. INK LOW The ink cartridge is almost expended.You need to replace the ink cartridge soon. Although you can continue printing when the INK LOW message appears, your print quality may decline. MNT REQ nnnn A part used in the printer has nearly reached the end of its life. nnnn shows the code of the part.Note the code and contact Epson. See Where To Get Help on page 229. REMOVE PAPER Cleaning cannot be executed because thick paper is loaded.Remove the thick paper and move the paper lever to the secured position. The printer could not feed the paper.Remove the paper. RELEASE LEVER REMOVE PAPER JAMThe paper is jammed. Remove the jammed paper. See Clearing paper jams on page 209 for details. NOZZLES STILL CLOGGEDThe nozzles are still clogged.Run the Head Cleaning utility. For Windows, see Cleaning the print head on page 89. For Mac OS X, see Cleaning the print head on page 40. CHANGE PAPER TYPEThe loaded paper does not match the paper source selected.Press the paper source button to select the correct setting: either for paper in the tray or or for roll paper.
Problem Solver193 WRONG PAPER SIZE The loaded paper size does not match the data size.Match the loaded paper size to the data size. PAPER OUT No paper is loaded in the printer or is loaded incorrectly.Load paper correctly. Roll paper has run out during printing.Load a new paper roll. NO BORDERLESS WITH THIS SIZE RELOAD PAPER Note: These messages display alternately on the LCD.A2 size cut sheet media has been installed for borderless printing.Install a different size of cut sheet media or roll paper. RELOAD PAPER The printer cannot detect the loaded cut sheet media, because it is wavy or curled.Flatten the cut sheet media. The printer cannot detect the loaded paper.Move the paper lever. NOT STRAIGHT RELOADCut sheet media is not loaded straight, and needs to be aligned.Load the cut sheet media correctly. See Loading cut sheet media on page 153. PAPER NOT STRAIGHTThe paper is not loaded straight.Load paper straight. COMMAND ERROR CHECK DRIVER SETTINGSDamaged data has been sent to the printer.Stop printing, and press the pause button for 3 seconds. The printer receives data with a wrong command. The installed printer driver is not correct for the printer.Stop printing, and press the pause button for 3 seconds. Then make sure that the installed printer driver is correct for the printer. REPLACE INK CRTG The ink cartridge is expended.Replace the expended ink cartridge with a new one. See Replacing Ink Cartridges on page 169. Message Description What to do
194Problem Solver INVALID INK CRTG An ink cartridge with the wrong product code is installed.Remove the ink cartridge, and install the ink cartridge with the correct product code. See Ink cartridges on page 242. WRONG INK CRTG An ink cartridge that cannot be used with this printer is installed.Remove the ink cartridge, and install an ink cartridge that can be used with this printer. See Ink cartridges on page 242. PLEASE USE GENUINE EPSON INK CARTRIDGESA non-genuine Epson ink cartridge is installed.Replace the ink cartridge with a genuine Epson ink cartridge. See Replacing Ink Cartridges on page 169 and Ink cartridges on page 242. NON-GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM. CONTINUE? A non-genuine Epson ink cartridge is installed.Select NO (press the Menu button) to replace the ink cartridge with a genuine Epson ink cartridge. See Replacing Ink Cartridges on page 169. Otherwise, select YES (press the paper source button). DO YOU ACCEPT THIS? A non-genuine Epson ink cartridge is installed.Select DECLINE (press the Menu button) to replace the ink cartridge with a genuine Epson ink cartridge. Selecting ACCEPT (press the paper source button) may cause damage not covered by Epson’s warranty. SET INK CRTG An error has occurred while reading or writing data.Remove the ink cartridge and reinstall it. If this message appears after reinstalling the ink cartridge, replace it. See Replacing Ink Cartridges on page 169. Message Description What to do
Problem Solver195 NO INK CRTG No ink cartridge is installed or the ink lever is raised to the released position.Install an ink cartridge or lower the lever to the secured position. MNT TNK FULL The maintenance tank is full.Replace the maintenance tank with a new one. See Replacing the Maintenance Tank on page 178. NO MNT TNK The maintenance tank is not installed in the printer.Install the maintenance tank. See Replacing the Maintenance Tank on page 178. UNLOCK PRINT HEADPrint head is locked. Remove the protective materials and pull the green tab on the left side of the print head to release the print head. PRINTER ERROR RESTART THE PRINTERA printer error has occurred.Turn the printer off, and then turn it on again. SERVICE REQ nnnnnnnnPrint head is locked. Remove the protective materials and pull the green tab on the left side of the print head to release the print head. A fatal error has occurred.Turn the printer off and let it sit with the power cable unplugged for a while. Then try connecting the power cable and turning the printer back on again. If this message appears on the LCD again, note the code and contact Epson. See Where To Get Help on page 229. UNABLE TO PRINT An error may be occurring when you try to print patterns such as nozzle check or head alignment.Press the pause button to exit the TEST PRINT menu, then solve the error displayed on the LCD. Then try the nozzle check or head alignment again. Message Description What to do
196Problem Solver RELOAD PAPER INSERT DEEPLYCut sheet media inserted from the front manual feed slot is not inserted deep enough.Insert the paper deeper. See Loading paper into the front manual feed slot on page 161. PAPER NOT CUT Paper is not cut correctly when Roll Auto Cut On is selected.Open the top cover and remove the uncut paper. If RELOAD PAPER appears on the LCD, reload paper. The paper cutter may not be installed correctly. See Replacing the Paper Cutter Blade on page 180. Paper cutter may be blunt. Replace the paper cutter. See Replacing the Paper Cutter Blade on page 180. DRIVER INK SET SETTING IS WRONG MISMATCH ERROR Note: These messages display alternately on the LCD.The cartridge option of the printer driver has not been changed yet.Stop printing, and then press and hold the pause button for 3 seconds. Finally, select the correct ink cartridge in the printer driver according to the actual ink cartridge set on the printer. See Updating the printer driver information on page 178. If you want to continue printing, press the pause button. Non-Epson genuine ink cartridge is installed.Press and hold the pause button for 3 seconds to cancel printing. If you want to continue printing, press the pause button. LOAD ROLL PAPER The roll paper is not set correctly.Load the roll paper correctly, and select Roll Auto Cut On or Roll Auto Cut Off. See Loading roll paper on page 146. Message Description What to do
Problem Solver197 LOAD SHEET PAPER IN P. TRAYThe cut sheet media is not set correctly in the paper tray.Set the cut sheet media in the paper tray correctly, and select Sheet. See Loading cut sheet media on page 153. FEED SHEET PAPER The cut sheet media needs to be loaded manually.Load the cut sheet media. FORBIDDEN MEDIA FROM P. TRAYThe cut sheet media you are using needs to be loaded from the front or rear manual feed slot, but you are loading it in the paper tray.Remove the cut sheet media from the paper tray, and load it from the proper paper feed slot. See Checking the paper path on page 151. FEED SHEET PAPER MANUALLYThe cut sheet media you are using needs to be loaded manually.Load the cut sheet media manually from the front or rear manual feed slot. See Checking the paper path on page 151. TIMES REMAINING The conversion cartridge needs to be replaced soon. (The remaining number of times you can use the conversion cartridge appears on the LCD.)You need to replace the conversion cartridge soon. Press the pause button. REPLACE CNVRSION CRTGThe conversion cartridge needs to be replaced.Replace the conversion cartridge with a new one. Or, complete the replacement of the black ink by pressing the pause button. LOWER INK LEVERS Both ink levers have been raised.Lower the ink levers. LOWER L INK LVR The ink lever in the left ink compartment has been raised.Lower the ink lever in the left ink compartment. LOWER R INK LVR The ink lever in the right ink compartment has been raised.Lower the ink lever in the right ink compartment. TOP COVER OPEN Top cover is open. Close the top cover. LOAD PAPER The paper lever is in the released position.Move the paper lever to the secured position. Message Description What to do
198Problem Solver The printer does not turn on or stay on When the pause light does not come on and mechanism initialization does not start even when the Ppower button is pressed to turn on the printer, try the following: ❏Turn off the printer and make sure the power cord is securely plugged into the printer. ❏Make sure your outlet works and is not controlled by a wall switch or timer. ❏Make sure the supplied voltage to the printer matches the rating voltage labeled on the printer. If not, turn off the printer and unplug the power cord immediately. Contact your dealer for assistance. See Where To Get Help on page 229. c Caution: If the supplied voltage and rating voltage do not match, do not plug the printer back in again, as damage may occur. The printer prints nothing The printer is not correctly connected to the computer Try one or more of these solutions: ❏Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged into the correct port of the computer. ❏Make sure the interface cable specifications match the specifications for the printer and computer. SET PAPER LEVER Paper lever is in the released position.Move the paper lever to the secured position. REAR COVER OPEN The rear cover is open. Close the rear cover. UPDATE FAILED The printer failed to update the firmware.Update the firmware again. Message Description What to do
Problem Solver199 ❏Make sure the interface cable is directly connected to the computer without passing through any device, such as a printer switching device, or extension cable. Your Epson printer is not selected as the default printer Install the printer driver if it is not installed yet (see the Start Here sheet for instructions), and follow the steps below to select your Epson printer as the default printer. For Windows Vista 1. Click , Control Panel, and click Printer under Hardware and Sound. 2. Right-click EPSON Stylus Pro 4880. 3. Select Set as Default Printer, then close the window. For Windows XP 1. Click Start, Control Panel, Printers and Other Hardware, and then Printers and Faxes. 2. Right-click EPSON Stylus Pro 4880. 3. Select Set As Default Printer, then close the window. For Mac OS X Make sure that the printer driver Stylus Pro 4880 is correctly added to the Printer Setup Utility, and the correct printer is selected in the Printer Setup Utility.
200Problem Solver Printer port setting does not match the printer connection port (for Windows only) Follow the steps below to select the printer port. For Windows Vista 1. Click , Control Panel, and click Printer under Hardware and Sound. 2. Right-click EPSON Stylus Pro 4880, then select Properties. 3. Click the Ports tab. 4. Make sure that your printer port is selected. For Windows XP 1. Click Start, Control Panel, Printers and Other Hardware, and then Printers and Faxes. 2. Right-click EPSON Stylus Pro 4880, then select Properties. 3. Click the Ports tab. 4. Make sure that your printer port is selected. The printer sounds like it is printing, but nothing prints Try one or more of these solutions: ❏Run the Head Cleaning utility. For Windows, see Cleaning the print head on page 89. For Mac OS X, see Cleaning the print head on page 40. ❏If the Head Cleaning utility does not work, replace the ink cartridges. See Replacing Ink Cartridges on page 169.