Ford E450 Owners Manual
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System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands. • After pressing the voice button, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. • Speak naturally, without long pauses between words. • At any time, you can interrupt the system while it is speaking by pressing the voice button. Initiating a Voice Session Initiate a voice session by pressing the voice button on the steering wheel controls. See Voice Control (page 42). When prompted you can say any of the following: If you want the system to carry out the following Voice command Stream audio from your phone. Bluetooth Audio Cancel the requested action. Cancel Access the device connected to the auxiliary input jack. Line In | Aux | Audio In Access mobile applications. mobile (apps | applica- tions) Make calls. Phone Access the device connected to your USB port. USB [1] Run a vehicle health report. Vehicle Health (Report) 218 E-Series (TE4), enUSA, First Printing SYNC™E142599
If you want the system to carry out the following Voice command Adjust the level of voice interaction and feedback. Voice Settings | Voice Preferences Hear a list of voice commands available in the current mode. Help You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, where mobile (apps | applications) appears, you must say mobile followed by either apps or applications. You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick. Note: Mobile Applications, Services and Vehicle health report, is only available in the United States of America. System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level Initiate a voice session by pressing the voice button on the steering wheel controls. See Voice Control (page 42). When prompted say the following: If you want the system to carry out the following Voice command Voice Settings | Voice Preferences Followed by either of the following: Provide more detailed interaction and guidance. Interaction Mode Standard Provide less audible interaction and more tone prompts. Interaction Mode Advanced The system defaults to the standard interaction mode. 219 E-Series (TE4), enUSA, First Printing SYNC™E142599
Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.If you want the system to carry out the following Voice command Make a best guess from the command; you may still occa- sionally be asked to confirm settings. Confirmation Prompts Off Clarify your voice command with a short question. Confirmation Prompts On The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification. For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."If you want the system to carry out the following Voice command Make a best guess from the media candidate list. You may still occasionally be asked questions. Media Candidate Lists Off Clarify your voice command for media candidates. Media Candidate Lists On Make a best guess from the phone candidate list. You may still occasionally be asked questions. Phone Candidate Lists Off Clarify your voice command for phone candidates. Phone Candidate Lists On 220 E-Series (TE4), enUSA, First Printing SYNC™
USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • Ending a call. • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing a Cell Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls. Press the phone button. When the display indicates there is no cell phone paired, do the following: Action and Description Message Press the OK button. No Phone Paired Find SYNC 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary. 3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful. 221 E-Series (TE4), enUSA, First Printing SYNC™
Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook. Pairing Subsequent Cell Phones Note: To scroll through the menus, press the up and down arrows on your audio system. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Press the phone button, then scroll to: Action Message Press the OK button. Phone settings Press the OK button. Bluetooth device Press the OK button. When the following message appears in the display. Add Find SYNC 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary. 3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful. The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook. Phone Voice Commands Press the voice icon and say: Voice Commands Phone You can then say any of the following commands. Call History Incoming Call History Missed Call History Outgoing Voice Commands Phonebook ___ Phonebook ___ at Home Phonebook ___ at Work Phonebook ___ in Office Phonebook ___ on Cell ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". 222 E-Series (TE4), enUSA, First Printing SYNC™
You can also say any of the following: Voice Command Call ___ Call ___ at Home Call ___ at Work Call ___ in Office Call ___ on Mobile Call ___ on Other Dial None of these commands are available until your cell phone information is completely downloaded using Bluetooth. ___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom". The following commands are only available during active calls: Voice Commands Go To Privacy Hold Join Phone Menu Commands To access the phone menu with voice commands, press the voice button and when prompted say: Voice Command [Phone] Menu You can then say any of the following: [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections Voice Command [Phone] Settings [Message] Notification On [Phone] Settings [Message] Notification Off [Phone] Settings [Set] Phone Ringer [Phone] Settings [Set] Ringer 1 [Phone] Settings [Set] Ringer 2 [Phone] Settings [Set] Ringer 3 [Phone] Settings [Set] Ringer Off Battery Phone Name Signal Text Message Inbox Send [New] Text Message You do not need to say word contained within brackets for the system to understand your command. Note: To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu. Phonebook Commands When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view. 223 E-Series (TE4), enUSA, First Printing SYNC™
Making a Call Press the voice button and when prompted say: Action and Description Voice Command This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. Call ___ Use to enter a phone number digit by digit. Dial When the system confirms the number say one of the following commands: To confirm the number and initiate the call. Dial To erase the last spoken digit. You can also press the left arrow button. delete To erase all spoken digits. You can also press and hold the left arrow button. clear To end a call, press and hold the red phone button. Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone button. • Reject the call by pressing and holding the red phone button. • Ignore the call by doing nothing. Phone Options during an Active Call During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options. Press the MENU button during an active call, then scroll to: Action and Description Message Press the OK button. Active call Select one of the following: Press the OK button to mute the call. Mute Call Press the OK button to switch a call from an active hands-free envir- onment to your cell phone for a more private conversation. Privacy Press the OK button to put an active call on hold. Hold Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call. Join calls 224 E-Series (TE4), enUSA, First Printing SYNC™
Action and Description Message 1. Press the phone button. 2.Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press the OK button. Wait until the following message appears. Press the OK button. Join calls Enter tones such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Enter Tones To access your phonebook contacts. Phonebook 1. Press the OK button to select, and then scroll through your phonebook contacts. 2. Press the OK button again when the desired selection appears in the display. 3. Press the phone button to call the contact. To access your call history log. Call History 1.Press the OK button to select, then scroll through your call history options (incoming, outgoing or missed). 2. Press the OK button when the desired selection appears in the display. 3. Press the phone button to call the selection. Exit the current menu. Return Accessing Features Through the Phone Menu The phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services. 225 E-Series (TE4), enUSA, First Printing SYNC™
Press the phone button to enter the Phone Menu, then scroll to: Action and Description Message Press the OK button to redial the last number called. Phone Redial Press the OK button again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC. 1 Call History Press the OK button then select one of the following and press the OK button again to confirm. Incoming calls Outgoing calls Missed calls The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth- enabled cell phone supports this feature). Access and call any contacts in your previously downloaded phonebook. 1,2 Phonebook If your phonebook has less than 255 entries, they appear alphabetically in flat file mode. If there are more than 255 entries, the system will organize them into alphabetical categories. 1. Press the OK button. 2. Scroll to the desired contact. 3. Press OK or the phone button to call the contact. Press the OK button to send, download, read and delete text messages. 1 Text messaging View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automat- ically download your cell phone content among other features. 1 Phone settings Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions. 3 SYNC Services Auotmatically place an emergency call to a 911 operator following a crash.4 911 Assist 226 E-Series (TE4), enUSA, First Printing SYNC™
Action and Description Message Create and receive a diagnostic report card on your vehicle. 3 Vehicle Health Interact with SYNC-capable mobile applications on your smartphone.3 Mobile Apps Access Bluetooth Devices menu listings and advanced menu listings. Sys Settings Press the OK button to to exit the phone menu. Exit 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only. Text Messaging Note: This is a cell phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Note: This is a cell phone-dependent feature. Receiving a Text Message Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. Note: Only one recipient is allowed per text message. When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Following the notification you can do any of the following: Do nothing to have the message go into your text message inbox. To have SYNC read you the message using voice commands, press the voice button and when prompted say: Action and Description Voice Command Press the OK button to have SYNC read the message to you. Read Message | Read Text Message | Text Message 227 E-Series (TE4), enUSA, First Printing SYNC™