Gateway 450rog 450rgh User Manual
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3 41 Getting Help This chapter provides information about additional resources available to help you use your notebook. Read this chapter to learn how to access: ■Help and Support ■Do More With Gateway ■Online help ■Gateway Web site
42 Chapter 3: Getting Help www.gateway.com Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index.
43 Help and Support www.gateway.com Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■Suggested Topics - These topics are located in Help and Support and are relevant to your search topic. ■Full-text Search Matches - These topics are located in Help and Support and contain the words you entered in the Search box. ■Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list.
44 Chapter 3: Getting Help www.gateway.com Do More With Gateway Do More With Gateway is a tool that lets you learn more about the programs already installed on your notebook, as well as special offers available through Gateway. There are two versions of Do More With Gateway: Consumer and Business. To access Do More With Gateway, click Start, Do More With Gateway, then click a topic listed on the left-side of the page. Doing more with Gateway at home The home version of Do More With Gateway showcases products that let you enjoy digital music, digital photography, digital video, gaming, and many other products. It also has links to free offers and to www.gateway.com where you can learn more about or purchase these products.
45 Do More With Gateway www.gateway.com Doing more with Gateway at work The business version of Do More with Gateway showcases Gateway products and services that let you and your organization do more through technology. It has pages of information targeted directly for your business, as well as general descriptions for products that pertain to most businesses. It also has links to get more information or to buy those services and products directly through your notebook.
46 Chapter 3: Getting Help www.gateway.com Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
47 Gateway Web site www.gateway.com Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport We b s i t e a t support.gateway.com .
48 Chapter 3: Getting Help www.gateway.com Using eSupport The eSupport site is divided into six major areas: ■Support Home ■Product Support ■Downloads ■Contact Us ■Account Info ■PC Tools Each of these areas is represented by a menu across the top of the Web page. Support Home Type your serial number into the My Support box, then click Submit, or click Find it for me to get specific information about your notebook. For more information, see “Finding your specifications” on page 13. Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. By entering your serial number, you get specific documents related to your notebook. You can also browse through the reference area to locate an article specific to the question you have. Click Support Home, then click General Tutorials to access an extensive library of how-to articles and videos on topics, such as making audio CDs and installing a hard drive. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook. Click Browse All Downloads to walk through a step-by-step wizard to locate your drivers.
49 Gateway Web site www.gateway.com Contact Us Click Contact Us to access links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone numbers” on page 277. Account Info Click Account Info to access support for non-technical issues, such as the status of your order or changing your account address. PC Tools Click PC Tools to access utilities to help you manage your notebook.