Gateway E-295 C Manual
Have a look at the manual Gateway E-295 C Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 54 Gateway manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
www.gateway.com 133 5Click or tap the modem you want to adjust, then click or tap Properties. The Modem Properties dialog box opens. 6Click or tap the Modem tab, then adjust the Speaker volume control. 7Click or tap OK twice to close the Phone and Modem Options dialog box. Mouse See also “Touchpad or pointing device” on page 141. The external mouse does not work •Make sure that the mouse cable is plugged in correctly. •Shut down and restart your convertible notebook. •Remove all extension cables and switch boxes. •Try a mouse you know is working to make sure that the mouse port works. The external mouse works erratically •Clean the mouse. •Some mouse pad patterns “confuse” optical mice. Try the mouse on a different surface. Networks (wired) You cannot see the other computers on your wired Ethernet network •Make sure that your Ethernet cable is plugged into the Ethernet jack on your convertible notebook. Make sure that the other end is plugged into a router or cable or DSL modem. For the location of your network jack, see “Left” on page 7. •Make sure that all computers are plugged into a powered electrical outlet and turned on. Help For more information about network troubleshooting, click or tap Start, then click or tap Help and Support. Type the keyword network troubleshooting in the Search Help box, then press E NTER.
CHAPTER9: Troubleshooting 134 •Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. •Make sure that all computers on your network have the same workgroup name. •Make sure that all computers are using the same Subnet Mask. •If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. Your wired Ethernet network is running slower than you expect •If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet •Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. •If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network.
www.gateway.com 135 You cannot connect to your home network •If your convertible notebook is a member of a domain at your workplace, you may not be able to connect your convertible notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. •Every home network is unique. See the documentation that came with your network equipment for troubleshooting information. Networks (wireless) You turned wireless networking on, but it takes a while to connect •When wireless networking is turned on, it automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect •The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors. If your wireless network is running slower than you expect, you should check your network signal strength. If you find the signal strength is low, try moving to a new location to increase the signal strength.Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information. ImportantNote any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.
CHAPTER9: Troubleshooting 136 To check the signal strength: 1Click or tap (Start), right-click or button-tap Network, then click or tap Properties. The Network and Sharing Center window opens. 2Click or tap View status for the network connection. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web •If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. You are in a wireless network, but no available networks are listed in the Connect to a network dialog box •If the network you are attempting to access does not broadcast its SSID, you need to request the SSID from the administrator and add that network’s information into the wireless utility. •You may want to try entering ANY as the SSID, which will make the computer try to auto-detect the network. Your wireless network is listed as a preferred network, but it has an “x” on it •An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet •Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. •If you previously accessed the Internet through a dial-up modem, Internet Explorer may not be set up to access the Internet through a network. Remove the dial-up connection in the Internet Options in Internet Explorer.
www.gateway.com 137 You cannot see other computers on your network •Your convertible notebook may not have the same workgroup name as the other computers on your network. For more information, see “Naming the computers and workgroup” in your online User Guide. •If your convertible notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your convertible notebook is not set up to use a DHCP server. Modify the network properties so your convertible notebook is set up for using a DHCP server. You cannot connect to your network •If your convertible notebook is a member of a domain at your workplace, you may not be able to connect your convertible notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Passwords Your convertible notebook does not accept your password Make sure that C APS LOCK and NUM LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your convertible notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed an PC Card and now your convertible notebook is having problems •Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.Caution If your convertible notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
CHAPTER9: Troubleshooting 138 Pointing device See “Touchpad or pointing device” on page 141. Power Your convertible notebook is not working on AC power •Make sure that your AC power adapter is connected correctly to your convertible notebook. For instructions on connecting the AC power adapter, see “Connecting the AC adapter” on page 16. •If your convertible notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. •Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your convertible notebook is not working on battery power •Check the power management settings. For more information about using power management settings, see “Changing convertible notebook power settings” on page 75. •Make sure that the batteries are installed correctly. For instructions on inserting your batteries, see “Changing batteries” on page 69. •Make sure that the batteries are fully recharged. For more information about recharging the batteries, see “Recharging the batteries” on page 68. •Make sure that the batteries are calibrated correctly. For instructions on recalibrating your batteries, see “Recalibrating the batteries” on page 71. •Let the batteries return to room temperature. Printer HelpFor more information about printer troubleshooting, click or tap Start, then click or tap Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E NTER.
www.gateway.com 139 The printer will not turn on •Make sure that the printer is online. Many printers have an online/offline button that you may need to press. •Make sure that the power cable is plugged into an AC power source. The printer is on but will not print •Check the cable between the printer and your convertible notebook. Make sure that it is connected to the correct port. •Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. •Check the port and cable for bent or broken pins. •If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. 2Click or tap Hardware and Sound. 3Click or tap the Printers. 4Right-click or button-tap the name of the printer you want to be the default printer, then click or tap Set as Default Printer. •Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message •Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1Click or tap (Start), then click or tap Control Panel. The Control Panel window opens. 2Click or tap Hardware and Sound. 3Click or tap Printers.
CHAPTER9: Troubleshooting 140 4If the printer status is Offline, right-click or button-tap the name of the printer you want to use, then click or tap Use Printer Online to set the printer to work online. •Wait until files have been printed before sending additional files to the printer. •If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in speakers •Make sure that headphones are not plugged into the headphone jack. •Make sure that the volume control on your convertible notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 47. •Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” on page 47. •Make sure that Mute controls are turned off. Status indicators The status indicators are not functioning •Make sure the status indicators are turned on. Press F N+F1 to toggle the indicators. Help For more information about troubleshooting sound issues, click or tap Start, then click or tap Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press E NTER.
www.gateway.com 141 Touchpad or pointing device Touchpad or pointing device is not working •Make sure the touchpad or pointing device is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The convertible notebook is not responding when you click or tap on the touchpad or pointing device •Turn on the touchpad or pointing device. For instructions on how to adjust the touchpad or pointing device settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The pointer moves unexpectedly •Clean the touchpad with a damp cloth (water only) and wipe it dry. •Adjust the touchpad or pointing device settings. For instructions on how to adjust the touchpad or pointing device settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. Video The projector or external monitor is not working •Make sure that you have pressed FN+F4 to activate the external monitor option. •Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your convertible notebook, follow these recommendations before contacting Gateway Customer Care:
CHAPTER9: Troubleshooting 142 •Make sure that your convertible notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. •If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. •If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. •If you have “how to” questions about using a program, see: •Online Help •Printed documentation •The Microsoft Windows documentation •The software publisher’s Web site •See the troubleshooting section of this chapter. •Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. •Make sure that your convertible notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. •The label on the bottom of your convertible notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page 3. War ning To avoid bodily injury, do not attempt to troubleshoot your convertible notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your convertible notebook • Your convertible notebook was dropped • The case was damaged Instead, unplug your convertible notebook and contact a qualified computer technician.