Gateway M685e Manual

Chapter4
23
Chapter4:Maintainingyourinteractive
whiteboardsystem
Maintainingyourinteractivewhiteboard23
Preventingdamagetoyourinteractivewhiteboard23
Keepingthewritingsurfaceclean24
Cleaningtheprojector25
Focusingandadjustingtheprojectorimage25
Removingandreplacingtheprojectorlampmodule25
Resettingthelamphours27
Replacingtheremotecontrolbattery28
ThischapterincludesmethodsforproperlycleaningandpreventingdamagetoyourSMART
BoardM685ix2interactivewhiteboardsystem.
Maintainingyourinteractivewhiteboard...

C H A P T E R4
Maintainingyourinteractivewhiteboardsystem
24
Keepingthewritingsurfaceclean
Followthesetipstokeeptheinteractivewhiteboard’ssurfaceclean.
lCleanyourinteractivewhiteboardatleasteverysixmonths.
lDon’tspraycleanerdirectlyontotheinteractivewhiteboard’ssurface.Instead,sprayalight
amountofcleanerontoaclothandthengentlywipetheinteractivesurface.
lI M P O R T A N T
Turnyourinteractivewhiteboardsystemoffbeforeyoucleanitsothatyoudonot...

C H A P T E R4
Maintainingyourinteractivewhiteboardsystem
25
Cleaningtheprojector
W A R N I N G
Cleaningawall-mountedprojectorcanresultinafallorinjury.Usecautionwhenclimbinga
ladder.
C A U T I O N
lBeforeyoucleantheprojector,pressthePowerbuttontwiceontheremotecontrolto
putthesysteminStandbymodeandthenwait30minutesforthelamptocoolcompletely.
lNevertouchthelensorthemirrorwithyourhandsorabrush.
lDonotallowliquidsorcommercialsolventsofanykindtoflowintotheprojectorbaseor
head....

C H A P T E R4
Maintainingyourinteractivewhiteboardsystem
26
W A R N I N G
lReplacethelampwhentheprojectordisplaysitslamplifewarningmessage.Ifyou
continuetousetheprojectorafterthismessageappears,thelampcanshatterorburst,
scatteringglassthroughouttheprojector.
lIfthelampshattersorbursts,leaveandthenventilatethearea.
Nextdothefollowing:
oAvoidtouchingtheglassfragmentsbecausetheycancauseinjury.
oWashyourhandsthoroughlyifyouhavecomeintocontactwithlampdebris....

C H A P T E R4
Maintainingyourinteractivewhiteboardsystem
27
Resettingthelamphours
Onceyouhavereplacedthelampmodule,youneedtoaccesstheprojectorservicemenuand
resetthelamphours.Topreventaccidentalerrors,onlyasystemadministratorshouldperform
thisprocedure.
N O T E
Alwaysresetthelamphoursafteryoureplacethelamp,becauselampserviceremindersare
basedonthecurrenthoursofuse.
Toresetthelamphours
1.Usingtheremotecontrol,pressthefollowingbuttonsquicklytoaccesstheservicemenu:
Down,Up,Up,Left,Up.
C A U T I O N...

C H A P T E R4
Maintainingyourinteractivewhiteboardsystem
28
Replacingtheremotecontrolbattery
Followthisproceduretoreplacetheremotecontrolbattery.
W A R N I N G
lReducetheriskassociatedwithaleakingbatteryintheprojector’sremotecontrolby
followingthesepractices:
oUseonlythespecifiedCR2025coin-cellbattery.
oRemovethebatterywhentheremotecontrolisunusedforanextendedperiod.
oDonotheat,disassemble,shortorrechargethebattery,orexposeittofireorhigh
temperatures.
oAvoideyeandskincontactwiththebatteryifithasaleak....

Chapter5
29
Chapter5:Troubleshootingyour
interactivewhiteboardsystem
Beforeyoustart30
Locatingstatuslights30
Locatingserialnumbers31
Determiningyourinteractivewhiteboardsystem’sstatus32
Resolvinginteractivewhiteboardissues33
Resolvingoperationissues33
Resolvingprojectorissues33
Resolvingprojectorerrors33
Yourprojectorstopsresponding34
The“ProjectorOverheated”,“FanFailure”,“LampFailure”or“ColourWheelFailure”
messageappears34
The“LampFailure”messageappears35
TheprojectorPowerandServicelightsareoff35...

C H A P T E R5
Troubleshootingyourinteractivewhiteboardsystem
30
Thischapterprovidesbasictroubleshootinginformationforyourinteractivewhiteboardsystem.
Forissuesnotcoveredinthischapter,consulttheSMART Supportwebsite
(smarttech.com/supportyforcontactyourauthorisedSMARTreseller(smarttech.com/whereyf.
Beforeyoustart
BeforeyoutroubleshootyourinteractivewhiteboardsystemorcontactSMART Supportoryour
authorisedSMARTresellerforassistance,youneedtodothefollowing:...

C H A P T E R5
Troubleshootingyourinteractivewhiteboardsystem
31
Locatingserialnumbers
TheSMARTBoard[Model]interactivewhiteboardserialnumberislocatedonthelower-right
edgeoftheframe,aswellasonthebackoftheinteractivewhiteboard.Formoreinformation,see
theSMARTBoard[Model]interactivewhiteboarduser'sguide(smarttech.com/kb/170410yf.
TheSMART UX80projector'sserialnumberislocatedonthetopoftheprojector.
Theserialnumberisalsolocatedatthebottomoftheprojectorandcanbeseenwhenyoustand...

C H A P T E R5
Troubleshootingyourinteractivewhiteboardsystem
32
Determiningyourinteractivewhiteboard
system’sstatus
Usethefollowingtabletodeterminethestatusofyourinteractivewhiteboardsystem.
Projector
Powerlight
Projector
Servicelight
PentraySelect
buttonstatus
light
Projected
image
Touchand
pencontrol
Statusandrelated
troubleshooting
Normaloperatingstatuses
SolidgreenOffSolidwhiteCorrectFullcontrolThesystemisoperatingnormally.
Ifimageorsoundissuesoccur,see
theremainingsectionsofthis...