Gateway P-7805U Service Manual
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www.gateway.com 103 8Loosen the hard drive bay cover screws (these screws cannot be removed). 9Use the thumb notch to lift the hard drive bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Screw Screw Screw Screw Thumb notch
CHAPTER 8: Upgrading Your Notebook 104 10Using the plastic tab, slide the old hard drive, then remove it. 11If your new hard drive already includes the hard drive bracket, go to step 16. -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to step 12.
www.gateway.com 105 12Remove the screws that secure the hard drive to the hard drive bracket. 13Remove the bracket from the old drive. 14Insert the new drive label side up onto the bracket so the screw holes line up. Screw ScrewScrew Screw
CHAPTER 8: Upgrading Your Notebook 106 15Replace the screws that secure the bracket to the drive. 16Slide the new hard drive kit into your notebook. 17Replace the cover, then tighten the screws. 18Insert the battery, then turn your notebook over. 19Connect the power adapter, modem cable, and network cable. 20If your notebook uses RAID, read the section “Setting up an optional RAID” on page 52, then go to step 23. -OR- If your notebook does not use RAID and the drive you replaced was the C drive, go to step 21 to install Windows. -OR- If your notebook does not use RAID and the drive you replaced was not the C drive, complete any instructions that came with your drive regarding partitioning and formatting the drive, then go to step 23. 21Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook. 22When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 23Reconnect all peripheral devices and replace any Express and memory cards.
CHAPTER9 107 Troubleshooting Safety guidelines First steps Tro u b l e s h o o t i n g Telephone support
CHAPTER 9: Troubleshooting 108 Safety guidelines While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay cover or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. Make sure that you are correctly grounded before accessing internal components. After you complete any maintenance tasks where you remove the memory bay cover or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. First steps If you have problems with your notebook, try these things first: Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. Make sure that the power cord is firmly connected to the AC power adapter. If you use a power strip or surge protector, make sure that it is turned on. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. TipFor more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 98. HelpFor more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press E NTER.
www.gateway.com 109 If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. Make sure that your hard drive is not full. If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. If an error occurs in a program, see the program’s printed documentation or the online help. Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under “Sound” on page 131. Battery Battery troubleshooting is covered under “Power” on page 129. CD drives CD drive troubleshooting is covered under “DVD drives” on page 111. Diskette drive (external) The diskette drive is not recognized Shut down and restart your notebook. Disconnect the USB cable, then reconnect it.
CHAPTER 9: Troubleshooting 110 You see an “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right corner of the diskette down (unprotected). The diskette may be full. Delete unnecessary files on the diskette and try again. Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Disk is full” error message Delete unnecessary files on the diskette. Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. Run Error checking on the diskette. If errors are detected and corrected, try using the diskette again. For instructions on running Error checking, see “Checking the hard drive for errors” in your online User Guide. You see a “Non-system disk,” “NTLDR is missing,” or “Disk error” error message Eject the diskette from the diskette drive, then press E NTER. Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously Remove the diskette from the drive. If the indicator stays on, try restarting your notebook. Display The screen is too dark Adjust the brightness using the system keys or Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting the brightness” on page 43. The screen resolution is not correct Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Changing the color depth and screen resolution” in your online User Guide.
www.gateway.com 111 The text on the display is dim or difficult to read Adjust the brightness using the system keys or Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting the brightness” on page 43. Change the display settings. For instructions on changing the display settings, see “Changing screen settings” in your online User Guide. Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected. The display is blank Adjust the brightness using the system keys or Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting the brightness” on page 43. Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. The notebook may be sending its display to an external monitor or projector. Press F N + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. DVD drives Your notebook does not recognize a disc If you are using a tray-load drive, the disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. Make sure that the disc label is facing up, then try again. If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 50.
CHAPTER 9: Troubleshooting 112 Try a different disc. Occasionally discs are flawed and cannot be read by the drive. Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 87. An audio CD does not produce sound Make sure that the CD label is facing up, then try again. Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 43. Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” on page 43. Make sure that Mute controls are turned off. If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Right” on page 8. If you are using powered speakers, make sure that they are plugged in and turned on. Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 87. Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. Reinstall the audio device drivers. For more information, see “Recovering pre-installed software and drivers” on page 91. A DVD movie will not play M a ke s u r e t h a t t h e l a b e l o r s i d e yo u wa n t to p l ay i s fa ci n g up, then try again. Make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 50. Shut down and restart your notebook. Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 87.