Gigabyte Ga-z97x-gaming 5 Manual

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6-3 Troubleshooting
6-3-1 Frequently Asked Questions 
To read more FAQs for your motherboard, please go to the Support & Downloads\FAQ page on GIGABYTE's 
website.
Q: Why is the light of my keyboard/optical mouse still on after the compute\
r shuts down?
A: Some motherboards provide a small amount of standby power after the computer shuts down and that's why the light is still 
on.
Q: How do I clear the CMOS values?
A:	 For	 motherboards	 that	have	 a	Clear	 CMOS	 button,	 press	this	button	 to	clear	 the	CMOS	 values	(before	 doing	this,	please	
turn	off	the	 computer	 and	unplug	 the	power	 cord).	For	motherboards	 that	have	 a	Clear	 CMOS	 jumper,	 refer	to	the	 instruc-
tions in Chapter 1 to short the jumper to clear the CMOS values. If your board doesn't have this jumper/button, refer to the 
instructions on the motherboard battery in Chapter 1. You can temporarily remove the battery from the battery holder to stop 
supplying power to the CMOS, which will clear the CMOS values after abou\
t one minute.
Q: Why do I still get a weak sound even though I have turned my speaker to \
the maximum volume?
A:	 Make	sure	your	speaker	is	equipped	with	an	internal	amplifier.	If	not,	try	a	speaker	with	power/amplifier.
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6-3-2 Troubleshooting Procedure
If you encounter any troubles during system startup, follow the troubleshooting procedure below to solve the 
problem.
START
A
Turn off the power. Remove all peripherals, connecting cables, and power  cord etc. 
Isolate the short circuit. 
Secure the CPU cooler on the CPU. Connect the CPU cooler power cable to the motherboard.
Correctly insert the memory into the memory socket.
(Continued...)
Ye s
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
No
No
No
Ye s
Ye s
Insert the graphics card. Connect the ATX main power cable and the 12V power cable. Turn on the power to start the computer.
Make sure the motherboard does not short-circuit with the chassis or other metal objects.
Check if the CPU cooler is attached to the CPU securely. Is the power connector of the CPU cooler connected to the CPU_FAN header  properly?
Check if the memory is installed properly on the memory slot.
Make sure the graphics card is securely seated in the expansion slot and power connectors are firmly attached.
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If the procedure above is unable to solve your problem, contact the plac\
e of purchase or local dealer 
for help. Or go to the Support & Downloads\Technical Support page to submit your question. Our 
customer service staff will reply you as soon as possible. 
The power supply, CPU or CPU socket might fail.
The keyboard or keyboard connector might fail.
END
A
Turn off the computer. Plug in the keyboard and mouse and restart the computer.
The graphics card,   expansion slot, or monitor might fail.
The hard drive, connector, or cable might fail.
No
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
The	problem	is	verified	and	solved.
No
No
Ye s
Ye s
Ye s
Reinstall the operating system. Reinstall other devices one by one (install	one	device	 at	one	 time	 and	then	 boot	the	system	 to	see	 if	the	device	works	successfully).
Press	 	 to	enter	 BIOS	 Setup.	 Select	"Load	Optimized	 Defaults."	Select "Save & Exit Setup" to save changes and exit BIOS Setup. 
Check if there is display on your monitor.
When the computer is turned on, is the CPU cooler running?
Check if the keyboard is working properly.
No
The	problem	is	verified	and	solved.Ye s
Turn	off	the	 computer	 and	connect	 the	hard	 drive(s).	 Check	if	the	 system 	can boot successfully.
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Regulatory Statements
Regulatory NoticesThis document must not be copied without our written permission, and the contents there of must not be imparted to	a	third	 party	 nor	be	used	 for	any	 unauthorized	 purpose.	Contravention	 will	be	prosecuted.	 We	believe	 that	the	information contained herein was accurate in all respects at the time of\
 printing. GIGABYTE cannot, however, assume any responsibility for errors or omissions in this text. Also note that the information in this document is subject to change without notice and should not be construed as a commit\
ment by GIGABYTE.
Our Commitment to Preserving the EnvironmentIn addition to high-efficiency performance, all GIGABYTE motherboards fulfill European Union r\
egulations for	RoHS	 (Restriction	 of	Certain	 Hazardous	 Substances	 in	Electrical	 and	Electronic	 Equipment)	 and	WEEE	(Waste	 Electrical	 and	Electronic	 Equipment)	 environmental	 directives,	as	well	 as	most	 major	 worldwide	 safety	requirements.	 To	prevent	 releases	 of	harmful	 substances	 into	the	environment	 and	to	maximize	 the	use	 of	our	natural resources, GIGABYTE provides the following information on how you can responsibly recycle or reuse most of the materials in your "end of life" product.
Restriction of Hazardous Substances (RoHS) Directive StatementGIGABYTE	 products	have	not	intended	 to	add	 and	safe	 from	 hazardous	 substances	 (Cd,	Pb,	Hg,	 Cr+6,	 PBDE	and	PBB).	 The	parts	 and	components	 have	been	 carefully	 selected	 to	meet	 RoHS	 requirement.	 Moreover,	we	at	GIGABYTE are continuing our efforts to develop products that do not use internationally banned toxic c\
hemicals.
Waste Electrical & Electronic Equipment (WEEE) Directive StatementGIGABYTE	 will	fulfill	 the	national	 laws	as	interpreted	 from	the	2002/96/EC	 WEEE	(Waste	 Electrical	 and	Electronic 	Equipment)	 directive.	The	WEEE	 Directive	 specifies	 the	treatment,	 collection,	recycling	and	disposal	 of	electric	and electronic devices and their components. Under the Directive, used equipment must be marked, collected separately, and disposed of properly.
WEEE Symbol StatementThe symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, the device should be taken to the waste collection centers for activation of the treatment, collection, recycling and disposal procedure. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve na\
tural resources and ensure that it is recycled in a manner that protects human\
 health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local government office, your household waste disposal service or where you purchased the product for details of environmentally safe recycling. ŠWhen your electrical or electronic equipment is no longer useful to you, "take it back" to your \
local or regional waste collection administration for recycling. ŠIf you need further assistance in recycling, reusing in your "end of life" product, you may contact us at the Customer Care number listed in your product's user's manual and we will be glad to help you with your effort.
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving	 features	of	this	 product	 (where	applicable),	 recycling	the	inner	 and	outer	 packaging	 (including	shipping	containers)	 this	product	 was	delivered	 in,	and	 by	disposing	 of	or	 recycling	 used	batteries	 properly.	With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment,	 minimize	the	use	 of	landfills	 for	the	 disposal	 of	"end	 of	life"	 products,	 and	generally	 improve	our	quality	of	life	 by	ensuring	 that	potentially	 hazardous	 substances	 are	not	released	 into	the	environment	 and	are	disposed of properly.
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FCC Notice (U.S.A. Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmf\
ul interference 
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy a\
nd, if not 
installed and used in accordance with the instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular\
 installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by o\
ne or more of the following measures:
 ŠReorient or relocate the receiving antenna.
 ŠIncrease the separation between the equipment and receiver.
 ŠConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
 ŠConsult a dealer or experienced TV/radio technician for help.
Canada, Industry Canada (IC) Notices / Canada, avis d'Industry Canada \
(IC)
 ŠThis Class B digital apparatus complies with Canadian ICES-003 and RSS-2\
10. 
 ŠOperation	is	subject	 to	the	 following	 two	conditions:	 (1)	this	 device	 may	not	cause	 interference,	 and	(2)	this	
device must accept any interference, including interference that may cau\
se undesired operation of the device.
 ŠCet appareil numérique de classe B est conforme aux normes canadienne\
s ICES-003 et RSS-210. 
 ŠSon	 fonctionnement	 est	soumis	 aux	deux	 conditions	 suivantes	:	(1)	 cet	 appareil	 ne	doit	 pas	causer 	
d'interférence	 et	(2)	 cet	 appareil	 doit	accepter	 toute	interférence,	 notamment	les	interférences	 qui	peuvent	
affecter son fonctionnement.
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Contact Us
 •GIGA-BYTE TECHNOLOGY CO., LTD.Address: No.6, Bao Chiang Road, Hsin-Tien Dist.,New Taipei City 231,TaiwanTEL: +886-2-8912-4000FAX: +886-2-8912-4005Tech.	and	Non-Tech.	Support	(Sales/Marketing)	:http://ggts.gigabyte.com.twWEB	address	(English):	http://www.gigabyte.comWEB	address	(Chinese):	http://www.gigabyte.tw •G.B.T. INC. - U.S.A.TEL: +1-626-854-9338FAX: +1-626-854-9326Tech. Support: http://ggts.gigabyte.com.twWarranty Info: http://rma.gigabyte.usWeb address: http://www.gigabyte.us •G.B.T. INC (USA) - MexicoTel:	+1-626-854-9338	x	215	(Soporte	de	habla	hispano)FAX: +1-626-854-9326Correo: [email protected]. Support: http://rma.gigabyte.usWeb address: http://latam.giga-byte.com •Giga-Byte SINGAPORE PTE. LTD. - SingaporeWEB address : http://www.gigabyte.sg •ThailandWEB address : http://th.giga-byte.com •VietnamWEB address : http://www.gigabyte.vn •NINGBO G.B.T. TECH. TRADING CO., LTD. - ChinaWEB address : http://www.gigabyte.cnShanghaiTEL: +86-21-63400912FAX: +86-21-63400682BeijingTEL: +86-10-62102838FAX: +86-10-62102848WuhanTEL: +86-27-87685981FAX: +86-27-87579461GuangZhouTEL: +86-20-87540700FAX: +86-20-87544306ChengduTEL: +86-28-85483135FAX: +86-28-85256822XianTEL: +86-29-85531943FAX: +86-29-85510930ShenyangTEL: +86-24-83992342FAX: +86-24-83992102 •GIGABYTE TECHNOLOGY (INDIA) LIMITED - IndiaWEB address : http://www.gigabyte.in •Saudi ArabiaWEB address : http://www.gigabyte.com.sa •Gigabyte Technology Pty. Ltd. - AustraliaWEB address : http://www.gigabyte.com.au 
 •G.B.T. TECHNOLOGY TRADING GMBH - GermanyWEB address : http://www.gigabyte.de •G.B.T. TECH. CO., LTD. - U.K.WEB address : http://www.giga-byte.co.uk •Giga-Byte Technology B.V. - The NetherlandsWEB address : http://www.giga-byte.nl •GIGABYTE TECHNOLOGY FRANCE - FranceWEB address : http://www.gigabyte.fr •SwedenWEB address : http://www.gigabyte.se •ItalyWEB address : http://www.giga-byte.it •SpainWEB address : http://www.giga-byte.es •GreeceWEB address : http://www.gigabyte.com.gr •Czech RepublicWEB	address	:	http://www.gigabyte.cz •HungaryWEB address : http://www.giga-byte.hu •TurkeyWEB address : http://www.gigabyte.com.tr •RussiaWEB address : http://www.gigabyte.ru •PolandWEB address : http://www.gigabyte.pl •UkraineWEB address : http://www.gigabyte.ua •RomaniaWEB address : http://www.gigabyte.com.ro •SerbiaWEB address : http://www.gigabyte.co.rs •KazakhstanWEB	address	:	http://www.gigabyte.kz
You may go to the GIGABYTE website, select your language 
in the language list on the top right corner of the website.
 •GIGABYTE eSupport
To	submit	 a	technical 	or	 non-technical	 (Sales/
Marketing)	question,	please	link	to:	
http://esupport.gigabyte.com
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