Hitachi Projector CP-BX301WN User Manual

							101
Maintenance
Other care
In order to ensure the safe use of your projector, please have it cleaned and 
inspected by your dealer about once every year.
►Before caring, make sure the power cord is not plugged in, 
and then allow the projector to cool sufficiently. The care in a high temperature 
state of the projector could cause a burn and/or malfunction to the projector .
►Never try to care for the inside of the projector personally. Doing is so 
dangerous. 
►Avoid wetting the projector or inserting liquids in the projector. It could result in 
a fire, an electric shock, and/or malfunction to the projector. 
• Do not put anything containing water, cleaners or chemicals near the projector. 
• Do not use aerosols or sprays. WARNING
►Please take right care of the projector according to the 
following. Incorrect care could cause not only an injury but adverse influence 
such as discoloration, peeling paint, etc. 
►Do not use cleaners or chemicals other than those specified in this manual. 
►Do not polish or wipe with hard objects.
NOTICE ►Do not directly touch the projection window surface with hands. CAUTION
Inside of the projector
1.Turn the projector off, and unplug the power cord. Allow the projector to cool 
sufficiently.
2.After making sure that the projector is cool adequately, lightly wipe with gauze 
or a soft cloth. 
If the projector is extremely dirty, dip soft cloth in water or a neutral cleaner 
diluted in water, and wipe lightly after wringing well. Then, wipe lightly with a 
soft, dry cloth.
Incorrect care could have adverse influence such as discoloration, peeling paint, 
etc. Caring for the cabinet and remote control Caring for the lens
• 
  If the lens is flawed, soiled or fogged, it can cause deterioration in display quality.
Handle the projector carefully to prevent the lens from being scratched or soiled.
•   If the lens is soiled or fogged, please take care of the lens by following steps 
below.
1.Turn the projector off, and unplug the power cord. Allow the projector to cool 
sufficiently.
2.After making sure that the projector is cool adequately, lightly wipe the lens
with a commercially available lens-cleaning wipe. Do not touch the lens 
directly with your hand. 
						

							102
Troubleshooting
Troubleshooting
If an abnormal operation should occur, stop using the projector immediately.
Otherwise if a problem occurs with the projector, the following checks and measures are 
recommended before requesting repair. 
If this does not resolve the problem, please contact your dealer or service company. They 
will tell you what warranty condition is applied.
►Never use the projector if abnormal operations such as smoke, 
strange odor, excessive sound, damaged casing or elements or cables, penetration 
of liquids or foreign matter, etc. should occur. In such cases, immediately disconnect 
the power plug from the power outlet. After making sure that the smoke or odor has 
stopped, contact to your dealer or service company.WARNING
Related messages
When some message appears, check and cope with it according to the following table. 
Although these messages will be automatically disappeared around several minutes, it will 
be reappeared every time the power is turned on.
Message Description
There is no input signal. 
Please confirm the signal input connection, and the status 
of the signal source.
Projector is waiting for an image file.
Check the hardware connection, settings on the projector 
and network-related settings.
The computer-Projector network connection might be 
disconnected. Please re-connect using “Connect button” of 
the “LiveViewer”. 
Troubleshooting
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							103
MessageDescription
The horizontal or vertical frequency of the input signal is 
not within the specified range.
Please confirm the specs for your projector or the signal 
source specs.
An improper signal is input. 
Please confirm the specs for your projector or the signal 
source specs.
The internal temperature is rising. 
Please turn the power off, and allow the projector to cool 
down at least 20 minutes. After having confirmed the 
following items, please turn the power ON again.  
 • Is there blockage of the air passage aperture?  
 • Is the air filter dirty? 
 • Does the peripheral temperature exceed 40°C?
 •   Is the projector used at an altitude of about 1600 m or 
higher?  If the projector is used at an altitude of about 1600 
m or higher, set ALTITUDE of the SERVICE item in the 
OPTION menu to HIGH  (
64).
 If the projector is used with 
a wrong setting, it may cause damage to the projector itself 
or the parts inside.
A note of precaution when cleaning the air filter. 
Please immediately turn the power off, and clean or change 
the air filter referring to the “Cleaning and replacing the 
air filter” section of this manual. After you have cleaned or 
changed the air filter, please be sure to reset the filter time 
(
 47, 98
).
The button operation is not available.
Troubleshooting
Related messages (continued) 
						

							104
Troubleshooting
Regarding the indicator lamps
When operation of the LAMP, TEMP and POWER indicators differs from usual, 
check and cope with it according to the following table.
POWER 
indicator LAMP 
indicator TEMP 
indicator Description
Lighting
In  Orange Turned
off Turned
off
The projector is in a standby state.Please refer to the section “Power on/off”.
Blinking
In  Green Turned
off Turned
off
The projector is warming up.Please wait.
Lighting
In  Green Turned
off Turned
off
The projector is in an on state.Ordinary operations may be performed.
Blinking
In  Orange Turned
off Turned
off
The projector is cooling down.Please wait.
Blinking In  Red (discre-
tionary) (discre-
tionary)
The projector is cooling down. A certain error 
has been detected.
Please wait until  POWER indicator finishes blinking, 
and then perform the proper measure using the item 
descriptions below.
Blinking In  Red
or
Lighting In  Red Lighting
In  Red Turned
off
The lamp does not light, and there is a possibility 
that interior portion has become heated.
Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 40°C?
If the same indication is displayed after the remedy, 
please change the lamp referring to the section 
“Replacing the lamp”.
Blinking In  Red
or
Lighting In  Red Blinking
In  Red Turned
off
The lamp cover has not been properly fixed. Please turn the power off, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp cover. After performing 
any needed maintenance, turn the power on again. 
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
BlinkingIn Red or
Lighting In  Red Turned
off Blinking
In  Red
The cooling fan is not operating.Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation 
that no foreign matter has become caught in the fan, 
etc., and then turn the power on again.
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
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							105
Troubleshooting
Regarding the indicator lamps (continued)
POWER 
indicator LAMP 
indicator TEMP 
indicator Description
Blinking In  Red
or
Lighting In  Red Turned
off Lighting
In  Red
There is a possibility that the interior portion 
has become heated.
Please turn the power off, and allow the projector to cool down at least 
20 minutes. After the projector has sufficiently cooled down, please make 
confirmation of the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 40°C?
• Is the projector used at an altitude of about 1600 m or 
higher? If the projector is used at an altitude of about 
1600 m or higher, set ALTITUDE of the SERVICE item 
in the OPTION menu to HIGH 
( 64
).
Lighting
In  Green Simultaneous
blinking in  Red
It is time to clean the air filter.Please immediately turn the power off, and clean or 
change the air filter referring to the section “Cleaning 
and replacing the air filter”. After cleaning or changing 
the air filter, please be sure to reset the filter time. 
After the remedy, reset the power to ON.
Lighting
In  Green Alternative
blinking in  Red
There is a possibility that the interior portion 
has become overcooled.
Please use the unit within the usage temperature 
parameters (0°C to 40°C).  
After the treatment, reset the power to ON.
Blinking In  Green  for 
approx. 3  seconds. Turned
off Turned
off At least 1 "Power ON" schedule is saved to the 
projector.
Please refer to 
Schedule Settings  section of User’s 
Manual - Network Guide.
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							106
• When the interior portion has become overheated, for safety purposes, 
the projector is automatically shut down, and the indicator lamps may also be 
turned off. In such a case, disconnect the power cord, and wait at least 45 minutes. 
After the projector has sufficiently cooled down, please make confirmation of the 
attachment state of the lamp and lamp cover, and then turn the power on again.NOTE
POWER 
indicator LAMP 
indicator TEMP 
indicator Description
Lighting
In  Orange Lighting
In  Red Lighting
In  Red Loading the saved data of CLONING on STANDBY 
MODE.
Blinking
In  Orange Blinking
In  Red Blinking
In  Red Loading the saved data of CLONING has failed on 
STANDBY MODE.
Please refer to CLONING
 (
68 ~ 71
).
Turned off Turned
off Turned
off Loading the saved data of CLONING has 
succeeded on STANDBY MODE.
Regarding the indicator lamps (continued)
Troubleshooting 
						

							107
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects
About the phenomenon confused with a machine defect, check and cope with it 
according to the following table.
PhenomenonCases not involving a machine defectReference 
page
Power does not  come on.
The electrical power cord is not plugged in.
Correctly connect the power cord.14
The main power source has been interrupted during 
operation such as by a power outage (blackout), etc.
Please disconnect the power plug from the power outlet, 
and allow the projector to cool down at least 10 minutes, 
then turn the power on again.
14, 20
Either there is no lamp and/or lamp cover, or either 
of these has not been properly fixed.
Please turn the power off and disconnect the power 
plug from the power outlet, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp and lamp cover, and 
then turn the power on again.
96
Neither sounds
nor pictures are outputted.
The signal cables are not correctly connected.
Correctly connect the connection cables.10~ 15
Signal source does not correctly work.
Correctly set up the signal source device by referring to 
the manual of the source device.
–
The input changeover settings are mismatched.
Select the input signal, and correct the settings.23
The BLANK function for pictures and the MUTE 
function for sounds are working.
AV MUTE may be active. 
Refer to the item “Sound does not come out” and “No 
pictures are displayed” on the next page to turn off the 
MUTE and BLANK functions.
22
(continued on next page)
Resetting all settings
When it is hard to correct some wrong settings, the FACTORY RESET function 
of SERVICE item in OPTION menu (
 71) can reset all settings (except settings 
such as LANGUAGE, LAMP TIME, FILTER TIME, FILTER MESSAGE, STANDBY 
MODE,SCHEDULE,AUTO BLANK,SECURITY and NETWORK) to the factory 
default. Be sure to set ALTITUDE after resetting all the settings(
 64).  
						

							108
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
Sound does not  come out. The signal cables are not correctly connected.
Correctly connect the audio cables.
10 
~ 15
The MUTE function is working.
Restore the sound pressing  VOLUME +/-  button on the 
remote control. 22
The volume is adjusted to an extremely low level.
Adjust the volume to a higher level using the menu function 
or the remote control. 22, 50, 
51
The AUDIO SOURCE/SPEAKER setting is not correct.
Correctly set the AUDIO SOURCE/SPEAKER in AUDIO menu.50
The Sound button (♪) or checkbox is disabled.
If you have selected  USB TYPE A, turn the sound on from 
the Thumbnail menu.  
If you have selected  USB TYPE B, put a check mark on the 
Sound checkbox in the Options window of “LiveViewer Lite 
for USB”.
If you have selected  LAN, put a check mark on the Sound 
checkbox in the Option menu of “LiveViewer”.
82, 91,  95
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							109
Troubleshooting
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
PhenomenonCases not involving a machine defectReference 
page
No pictures aredisplayed. The signal cables are not correctly connected.
Correctly connect the connection cables.
10 
~ 15
The brightness is adjusted to an extremely low level.
Adjust BRIGHTNESS to a higher level using the menu function.34
The computer cannot detect the projector as a plug-
and-play monitor.
Make sure that the computer can detect a plug-and-play 
monitor using another plug-and-play monitor. 11
The BLANK screen is displayed.
Press  AV MUTE  button on the remote control. 22
The projector does not recognize the USB storage 
device inserted into USB TYPE A port. 
Before removing the USB storage device, be sure to use 
the REMOVE USB function on the thumbnail screen, which 
appears when the  USB TYPE A port is selected as the input 
source. 14
"Waiting for connection." remains displayed even 
though the USB TYPE B port is selected.
Remove the USB cable and reconnect after a while.
11
The remote
control is not operating. The projector is not receiving a signal from the remote 
control. (frequency)
See "REMOTE FREQ." under the SERVICE item in the 
OPTION menu and Changing the frequency of remote 
control signal. Set either of the following settings.
1. Set 1. NORMAL to ON and 2. HIGH to OFF. On the 
remote control, set the signal frequency mode to NORMAL.
2. Set 2. HIGH to ON and 1. NORMAL to OFF. On the 
remote control, set the signal frequency mode to HIGH.
18,66
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							11 0
Troubleshooting
PhenomenonCases not involving a machine defectReference 
page
Video screen
display freezes. The FREEZE function is working.
Press 
FREEZE  button to restore the screen to normal. 29
Colors have a faded- out
appearance, or Color tone is  poor. Color settings are not correctly adjusted.
Perform picture adjustments by changing the COLOR TEMP, COLOR, 
TINT and/or COLOR SPACE settings, using the menu functions.35, 40
COLOR SPACE setting is not suitable.
Change the COLOR SPACE setting to AUTO, RGB, 
SMPTE240, REC709 or REC601.  40
Pictures appear  dark. The brightness and/or contrast are adjusted to an 
extremely low level.
Adjust BRIGHTNESS and/or CONTRAST settings to a 
higher level using the menu function.
34
The projector is operating in Eco mode.
Set ECO MODE to OFF, and set AUTO ECO MODE to OFF, 
in the SETUP menu. 46
The lamp is approaching the end of its product lifetime.
Replace the lamp.
96, 97
When the internal temperature is high (even if the 
ambient temperature is lower than 35°C), the brightness 
of lamp might be reduced automatically.
Please clean or replace the air filter. 98
Pictures appear  blurry. Either the focus and/or horizontal phase settings are 
not properly adjusted.
Adjust the focus using the 
FOCUS ring, and/or H PHASE 
using the menu function. 25, 39
Some kind  of image 
degradation  such as 
flickering or 
stripes appear  on screen.  When the projector is operating in Eco mode, flickering 
may appear on screen.
Set ECO MODE to OFF, and set AUTO ECO MODE to OFF, 
in the SETUP menu.
46
The OVER SCAN ratio is too big.
Adjust OVER SCAN in the IMAGE menu smaller. 37
Excessive VIDEO NR.
Change the setting of VIDEO NR in the INPUT menu. 40
The FRAME LOCK function cannot work on the current 
input signal.
Set FRAME LOCK in the INPUT menu to OFF. 42
Phenomena that may be easy to be mistaken for machine defects (continue\
d)
(continued on next page)