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HP 2009v User Guide

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    							A
    Troubleshooting
    Solving Common Problems
    The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
    ProblemSolution
    Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded 
    power outlet and to the monitor.
    Select Management in the OSD menu, and then select Bezel Power LED. Check if the 
    Bezel Power LED option is set to Off and, if so, set to On mode.
    Screen is blank. Connect the power cord. Turn on the power.
    Connect the video cable properly. See “Setting Up the Monitor” for more information.
    Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
    Screen is black or displaying 
    at a lower resolution while 
    displaying high-definition 
    (HD) content.Check if your monitor and computer support HDCP.
    Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support
    Image appears blurred, 
    indistinct, or too dark.Press the Auto/Select button on the monitor front panel. If this does not correct the image, press 
    the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
    Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select 
    Horizontal Position or Vertical Position to adjust the position of the image.
    Check Video Cable appears 
    on screen.Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the 
    DVI-D signal cable to the DVI connector on the computer. Be sure that the computer power is off 
    while connecting the video cable.
    Input Signal Out of Range 
    appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting (see 
    the table in “Preset Video and High-Definition Modes” in Appendix B). Restart your computer so 
    that the new settings take effect.
    Picture is fuzzy and has 
    ghosting, shadowing 
    problem.Adjust the contrast and brightness controls.
    Make sure that you are not using an extension cable or switch box. We recommend plugging 
    the monitor directly into the graphic card output connector on the back of your computer.
    For VGA input, the auto-adjustment feature might fix this problem.
    Unable to set the monitor to 
    the optimal resolution.Make sure the graphic card supports the optimal resolution.
    Make sure the latest supported driver is installed for the graphic card. For HP and Compaq 
    systems, you can download the latest graphics driver for your system from: 
    www.hp.com/support. For other systems, refer to the Web site for your graphic card.
    Using HDMI connection, 
    unable to hear audio.Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click 
    the Windows Start Button, and then click Control Panel. Click Sound, and in the 
    Playback tab, ensure the check mark is next to the HDMI output, and click OK.
     
    						
    							Unable to hear audio from 
    built-in speakers.Do the following:
    ■Ensure the source signal is good by using headphones at the source.
    ■Press the Menu button to access the OSD menu. Select Management, and then select 
    Vo l u m e to adjust the volume.
    ■Turn up the volume with the front panel volume button.
    ■Ensure speaker volume is not muted or too low: Click the Windows Start Button, 
    Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click 
    Adjust system volume. Under Main Volume, move the slider up.
    No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and graphic 
    card that are compatible with Plug and Play. Check with your computer manufacturer.
    Check the monitor’s video cable, and make sure that none of the pins are bent.
    Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the Operating 
    the Monitor chapter for more information. HP monitor drivers are also available at: 
    http://www.hp.com/support
    Picture bounces, flickers, or 
    wave pattern is present in the 
    picture.Move electrical devices that may cause electrical interference as far away from the monitor as 
    possible.
    Use the maximum refresh rate that your monitor is capable of at the resolution that you 
    are using.
    Monitor is always in “Sleep 
    Mode (Amber LED).”The computer power switch should be in the On position.
    The computer graphic card should be snugly seated in its slot.
    Check that the monitor video cable is properly connected to the computer.
    Inspect the monitor video cable, and make sure that none of the pins are bent.
    Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock 
    LED found on most keyboards. The LED should either turn on or off after hitting the Caps 
    Lock key.
    ProblemSolution (Continued)
     
    						
    							Getting Support from hp.com
    Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
    Select your country/region, and then follow the links to the support page for your monitor.
    Preparing to Call Technical Support
    If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical support. 
    For technical support contact information, refer to the printed documentation included with the monitor. Have the 
    following information available when you call:
    ■Monitor model number (located on label on back of monitor)
    ■Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
    ■Purchase date on invoice
    ■Conditions under which the problem occurred
    ■Error messages received
    ■Hardware configuration
    ■Name and version of hardware and software you are using
    Locating the Rating Label
    The rating label on the monitor provides the product number and serial number. You may need these numbers when 
    contacting HP about your monitor model.
    The rating label is on the back of the monitor.
     
    						
    							B
    Technical Specifications
    All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance 
    may vary either higher or lower.
    HP LCD Monitors
    Face treatment: Glare polarizer with hard coating
    Input Terminals:
    ■VGA connector (select models)
    ■DVI-D 24-pin D-type connector (select models)
    ■HDMI connector (select models)
    Specifications
    model 1859m
    Display Type:
    Viewable Image Size:
    Tilt:
    Maximum Weight (unpacked):
    Dimensions (h x w x d):
    Maximum Graphics Resolution:
    Optimum Graphics Resolution:
    Tex t  M o d e :
    Dot Pitch:
    Horizontal Frequency (analog mode):
    Vertical Frequency (analog mode):
    Environmental Requirements
    Temperature (independent of altitude)
    Operating Temperature:
    Non-operating Temperature:
    Relative Humidity (non-condensing):
    Operating Humidity:
    Non-operating Humidity:
    Powe r  S o u rc e :
    Power Consumption:
    Sleep Power Consumption:TFT LCD active matrix
    18.5 in. (47.0 cm) diagonal
    –5
    o to +25o
    9. 5  l b  ( 4 . 3  k g )
    14.0 x 18.0 x 7.2 in. (355 x 470 x 184 mm)
    1366 x 768 @ 60 Hz analog mode
    1366 x 768 @ 60 Hz analog mode
    72 0  x  40 0
    0.30 x 0.30 mm
    24 to 83 kHz
    50 to 76 Hz
    41
    o to 104o F (5o to 40o C)
    –29
    o to 140o F (–20o to 60o C)
    20% to 80%
    5% to 95%
    100–240Vv, 50/60 Hz
    40 watts maximum
    
    						
    							model 2009m/v/f
    Display Type:
    Viewable Image Size:
    Tilt:
    Dimensions (h x w x d):
    Maximum Graphics Resolution:
    Optimum Graphics Resolution:
    Tex t  M o d e :
    Dot Pitch:
    Horizontal Frequency (analog mode):
    Vertical Frequency (analog mode):
    Environmental Requirements
    Temperature (independent of altitude)
    Operating Temperature:
    Non-operating Temperature:
    Relative Humidity (non-condensing):
    Operating Humidity:
    Non-operating Humidity:
    Powe r  S o u rc e :
    Power Consumption:
    Sleep Power Consumption:TFT LCD active matrix
    20 in. (50.8 cm) diagonal
    –5
    o to +25o
    18.9 x 20.6 x 11.4 in. (481 x 523 x 289 mm)
    1600 x 900 @ 60 Hz analog mode
    1600 x 900 @ 60 Hz analog mode
    72 0  x  40 0
    0.2768 x 0.2768 mm
    24 to 85 kHz
    48 to 76 Hz
    41
    o to 104o F (5o to 40o C)
    –29
    o to 140o F (–20o to 60o C)
    20% to 80%
    5% to 95%
    100–240Vv, 50/60 Hz
    56 watts maximum
    
    						
    							model 2309m/v
    Display Type:
    Viewable Image Size:
    Tilt:
    Maximum Weight (unpacked):
    Dimensions (h x w x d)
    Maximum Graphics Resolution:
    Optimum Graphics Resolution:
    Tex t  M o d e :
    Dot Pitch:
    Horizontal Frequency (analog mode):
    Vertical Frequency (analog mode):
    Environmental Requirements
    Temperature (independent of altitude)
    Operating Temperature:
    Non-operating Temperature:
    Relative Humidity (non-condensing):
    Operating Humidity:
    Non-operating Humidity:
    Powe r  S o u rc e :
    Power Consumption:
    Sleep Power Consumption:TFT LCD active matrix
    23.0  i n.  ( 58 . 42  c m )  d ia go n a l
    –5
    o to +25o
    21.6 lb (9.8 kg)
    16.2 x 22.6 x 7.9 in. (412 x 573 x 200 mm)
    1920 x 1080 @ 60 Hz analog mode
    1920 x 1080 @ 60 Hz analog mode
    72 0  x  40 0
    0.265 x 0.265 mm
    24 to 94 kHz
    50 to 76 Hz
    41
    o to 104o F (5o to 40o C)
    –29
    o to 140o F (–20o to 60o C)
    20% to 80%
    5% to 95%
    100–240Vv, 50/60 Hz
    54 watts maximum
    
    						
    							Preset Video and High-Definition Modes
    The monitor automatically recognizes many preset video input modes that will appear properly sized and centered on 
    the screen. 
    Factory Preset Video Input Modes, 1859m
    PresetResolution
    Horizontal 
    Frequency (kHz)Ve r t i c a l  
    Frequency (Hz)
    1640 x 48031.47 59.94
    2720 x 40031.4770.09
    3 800 x 600 37.88 60.32
    4 1024 x 768 48.36 60.00
    5 1280 x 960 60.00 60.00
    6 1280 x 1024 63.98 60.02
    7 1366 x 768 47.71 59.79
    Factory Preset Video Input Modes, 2009m/v/f
    PresetResolution
    Horizontal 
    Frequency (kHz)Ve r t i c a l  
    Frequency (Hz)
    1640 x 48031.47 59.94
    2720 x 40031.4770.09
    3 800 x 600 37.88 60.32
    4 1024 x 768 48.36 60.00
    5 1280 x 1024 63.98 60.02
    6 1440 x 900 55.93 59.88
    7 1600 x 900 55.54 59.98
    Factory Preset Video Input Modes, 2159m/v, 2309m/v, and 2709m
    PresetResolution
    Horizontal 
    Frequency (kHz)Ve r t i c a l  
    Frequency (Hz)
    1640 x 48031.47 59.94
    2720 x 40031.4770.09
    3 800 x 600 37.88 60.32
    4 1024 x 768 48.36 60.00
    5 1280 x 960 60.00 60.00
    6 1280 x 1024 63.98 60.02
    7 1440 x 900 55.93 59.88
    8 1600 x 1200 75.00 60.00
    9 1680 x 1050 65.29 60.00
    10 1920 x 1080 67.50 60.00
     
    						
    							High Definition Video Formats
    PresetTiming NameResolution
    Horizontal 
    Frequency (kHz)Ve r t i c a l  
    Frequency (Hz)
    1 480i 720 x 480 15.73 60
    2 480p 720 x 480 31.47 60
    3 720p60 1280 x 720 45.00 60
    4 1080i60 1920 x 1080 33.75 60
    5576i720 x 57615.6350
    6 576p 720 x 576 31.25 50
    7 720p60 1280 x 1920 37.50 50
    8 1080i50 1920 x 1080 28.13 50
    9 1080p60 1920 x 1080 67.50 60
    10 1080p50 1920 x 1080 56.25 50
     
    						
    							LCD Monitor Quality and Pixel Policy
    The HP LCD Monitor uses high-precision technology, manufactured according to high standards, to help guarantee 
    trouble-free performance. Nevertheless, the display may have cosmetic imperfections that appear as small bright or 
    dark spots. This is common to all LCD displays used in products supplied by all vendors and is not specific to the 
    HP LCD Monitor. These imperfections are caused by one or more defective pixels or subpixels.
    ■A pixel consists of one red, one green, and one blue subpixel.
    ■A defective whole pixel is always turned on (a bright spot on a dark background), or it is always off (a dark spot 
    on a bright background). The first is the more visible of the two.
    ■A defective subpixel (dot defect) is less visible than a defective whole pixel, and is small and only visible on a 
    specific background.
    To locate defective pixels, the monitor should be viewed under normal operating conditions and in normal operating 
    mode at a supported resolution and refresh rate, from a distance of approximately 16 inches (50 cm).
    We expect that, over time, the industry will continue to improve its ability to produce displays with fewer cosmetic 
    imperfections, and we will adjust guidelines as improvements are made.
    For more information about your HP LCD Monitor, refer to the HP Web site at: http://www.hp.com/support
    Power Cord Set Requirements
    The monitor power supply is provided with Automatic Line Switching (ALS). This feature allows the monitor to operate 
    on input voltages between 100–240Vv, 50/60 Hz, 1.5A.
    The power cord set (flexible cord or wall plug) received with the monitor meets the requirements for use in the 
    country/region where you purchased the equipment.
    If you need to obtain a power cord for a different country/region, you should purchase a power cord that is approved 
    for use in that country/region.
    The power cord must be rated for the product and for the voltage and current marked on the product’s electrical 
    ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked 
    on the product. If you have questions about the type of power cord to use, contact your HP-authorized service provider.
    A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. 
    Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product.
     
    						
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