HP 2509p User Guide

							Operating the Monitor
User’s Guide4–7
Selecting Video Input Connectors
The input connectors are:
■VGA connector (analog)
■DVI-D connector (digital)
■HDMI connector (digital)
The monitor automatically determines which inputs have valid video signals, and displays the image.
You can connect the VGA cable, the DVI-D cable, or both. If both cables are installed, the default input selection is 
DVI. The HDMI cable is in place of the DVI-D cable. The source of input can be switched using the Switch Video 
Input option in the OSD menu. Switching from a VGA to an HDMI input source may take several seconds.
Identifying Monitor Conditions
Special messages appear on the monitor screen for the following monitor conditions:
■Input Signal Out of Range — Indicates the monitor does not support the video card’s input signal because 
its resolution or refresh rate are set higher than the monitor supports.
Change your video card settings to a lower resolution or refresh rate. Restart your computer for the new settings 
to take effect.
■Monitor Going to Sleep — Indicates the screen display is entering a sleep mode. The speakers are turned 
off in sleep mode.
■Check Video Cable — Indicates a video input cable is not properly connected to the computer or monitor.
■OSD Lock-out — The OSD can be enabled or disabled by pressing and holding the Menu button on the front 
panel for 10 seconds. If the OSD is locked, the warning message OSD Lock-out appears for 10 seconds.
If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
■No Input Signal — Indicates the monitor is not receiving a video signal from the computer on the monitor 
video input connector(s). Check to see if the computer or input signal source is off or in the power-saver mode.
■Auto Adjustment in Progress — Indicates the auto-adjustment function is active. See “Adjusting Screen 
Quality” in this chapter.
 
						

							Operating the Monitor
4–8 Features may vary by model.User’s Guide
Adjusting Screen Quality
The auto-adjustment feature automatically fine-tunes the image quality for display size, position, clock, and phase 
each time a new video mode is displayed. For more precise adjustments of VGA input, run the Auto-Adjustment 
software on the CD. See “Using the Auto-Adjustment Function” in this chapter.
If you want additional image-quality improvement, use the Clock and Clock Phase controls of the monitor to fine-tune 
the image. See “Optimizing Analog Video” in this chapter.
Optimizing Analog Video
Some monitors contain advanced circuitry that allow the monitor to function as a standard analog monitor. Two 
controls in the OSD menu can be adjusted to improve analog image performance:
■Clock — Increase or decrease the value to minimize any vertical bars or stripes visible on the screen 
background.
■Clock Phase — Increase or decrease the value to minimize video distortion or video jitter.
Use these controls only when the auto-adjustment function does not provide a satisfactory monitor image in 
analog mode.
To obtain the best results:
1.Allow the monitor to warm up for 20 minutes before adjusting.
2.Display the adjustment-pattern application provided on the CD.
3.Access the OSD menu, then select Image Control.
4.Set the main Clock settings correctly first, because the Clock Phase settings depend on the main Clock setting.
When adjusting the Clock and Clock Phase values, if the monitor images become distorted, continue adjusting 
the values until the distortion disappears.
To restore the factory settings, access the OSD menu, select Factory Reset, and then select Ye s.
Power-Saver Feature
When the monitor is in normal operating mode, the Power light is aqua and the monitor uses the normal watts of 
power. For power usage, refer to “Technical Specifications” (Appendix B).
The monitor also supports a power-saver mode that is controlled by the computer. When the monitor is in the 
reduced-power state, the monitor screen is blank, the backlight is off, and the Power light is amber. The monitor uses 
minimum power. When the monitor is “awakened,” a brief warm-up period occurs before the monitor returns to 
normal operating mode. The energy-saving reduced power state activates if the monitor does not detect either the 
horizontal sync signal or the vertical sync signal. The power-saver feature must be activated on your computer for this 
feature to work.
Refer to your computer documentation for instructions on setting energy-saver features (sometimes called 
power-management features).
NOTE: The energy-saver feature works only when the monitor is connected to computers that have energy-saver 
features.
 
						

							Operating the Monitor
User’s Guide4–9
Webcam (Select Models Only)
Install CyberLink YouCam software and driver from the CD that came with your monitor.
Use your webcam to:
■create videos from files on your computer.
■create snapshots to view, organize, edit, send, and print.
■create video notes for an enhanced visual calendar and to share.
■initiate live video chats with Windows Live Messenger or other compatible software program.
■import live videos into a movie-making program to save, send, stream on the Web, or record to disc.
A — Activity light
B — We b c a m
C — Microphone
NOTE: USB connectivity between the monitor and PC is required for the webcam to operate.
 
						

							Operating the Monitor
4–10 Features may vary by model.User’s Guide
Capturing Webcam Video and Snapshots
To use CyberLink YouCam after you install it from the provided CD:
1.Click the Start button.
2.Click All Programs, CyberLink YouCam, and then click CyberLink YouCam again.
3.Click Tu t o r i a l s to view an instructional video.
Having a Video Chat or Making Conference Calls
To set up a video chat, you must have a connection to the Internet, an ISP, and software that enables you to make 
video calls over the Internet. As with chat or instant messenger software, you can use this kind of software to chat with 
one or more people at a time. This software may require a separate subscription.
The optimal distance for recording sound with the array microphone is about .5 meters (2 feet) away from the 
microphone.
Before you can set up a video chat:
1.Download an Internet messenger or video phone call program. Make sure the person you are calling has 
compatible video-calling software.
2.Enable your webcam as the default video input. This is usually done through the video setup in the To o l s menu 
in the software program you are using.
3.Send your video call by following the instructions for the video-calling software program.
To start a video chat in CyberLink YouCam:
1.Click the Start button.
2.Click All Programs.
3.Click CyberLink YouCam, and again CyberLink YouCam, and then click Start a Video Call.
 
						

							User’s Guide5–1
5
Preparing the Monitor for Shipping
Keep the original packing box in a storage area. You may need it later if you move or ship your monitor.
Preparing the Monitor for Shipping
1.Disconnect the power, video, and audio cables from the monitor.
2.Set the monitor base on a soft, protected surface.
Preparing the monitor for shipping
3.Hold the base with one hand, where it attaches to the rear of the monitor, and push the monitor forward, folding 
the monitor flat onto the soft, protected surface.
4.Push monitor down in horizontal direction to shipping position.
5.Place the monitor and base in the original packing box.
WARNING: Before folding the monitor, turn off the monitor power, and disconnect all power, video, and audio 
cables. To disconnect power from the equipment, unplug the power cord from the power outlet by grasping the 
power plug firmly. Never pull on the cord.
CAUTION: The screen is fragile. Placing the monitor screen down on a flat, soft area prevents scratches, defacing, 
or breakage. Avoid applying pressure to the LCD screen; doing so can cause damage.
 
						

							Preparing the Monitor for Shipping
5-2 Features may vary by model.User’s Guide
 
						

							User’s GuideA–1
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
ProblemSolution
Power LED is not on. Make sure the Power button is illuminated (aqua or amber light), and the power cord is 
properly connected to a grounded power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the 
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the power cord. Turn on the power.
Connect the video cable properly. See “Setting Up the Monitor” for more information.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Screen is black or displaying 
at a lower resolution while 
displaying high-definition 
(HD) content.Check if your monitor and computer support HDCP.
Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support
Image appears blurred, 
indistinct, or too dark.Activate the OSD by swiping the slider bar. Press the Auto/Adjust button on the monitor front 
panel. If this does not correct the image, press the Menu button to open the OSD menu, and 
adjust the brightness and contrast scales.
Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select 
Horizontal Position or Ve r t i c a l  P o s i t i o n to adjust the position of the image.
Check Video Cable appears 
on screen.Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the 
DVI-D signal cable to the DVI connector on the computer, or connect the monitor HDMI signal 
cable to the HDMI connector on the computer. Be sure that the computer power is off while 
connecting the video cable.
Input Signal Out of Range 
appears on screen.Restart your computer and enter Safe Mode. Change your settings to a supported setting (see 
the table in “Preset Video and High-Definition Modes” in Appendix B). Restart your computer 
so that the new settings take effect.
Picture is fuzzy and has 
ghosting, shadowing 
problem.Adjust the contrast and brightness controls.
Make sure that you are not using an extension cable or switch box. We recommend plugging 
the monitor directly into the graphic card output connector on the back of your computer.
For VGA input, the auto-adjustment feature might fix this problem.
Unable to set the monitor to 
the optimal resolution.Make sure the graphic card supports the optimal resolution.
Make sure the latest supported driver is installed for the graphic card. For HP and Compaq 
systems, you can download the latest graphics driver for your system from: 
www.hp.com/support. For other systems, refer to the Web site for your graphic card.
Using HDMI connection, 
unable to hear audio.Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click 
the Start button, and then click Control Panel. Click Sound, and in the Playback tab, 
ensure the check mark is next to the HDMI output, and click OK.
 
						

							Troubleshooting
A–2 Features may vary by model.User’s Guide
Unable to hear audio from 
built-in speakers.Do the following:
■Ensure the source signal is good by using headphones at the source.
■Press the Menu button to access the OSD menu. Select Management, and then select 
Vo l u m e to adjust the volume.
■Turn up the volume with the front panel volume button.
■Ensure speaker volume is not muted or too low: Click the Start button, Control Panel, 
and Hardware and Sound. Under Audio Devices and Sound, click Adjust system 
volume. Under Main Volume, move the slider up.
No Plug and Play. In order for the Plug and Play feature of the monitor to work, you need a computer and graphic 
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor’s video cable, and make sure that none of the pins are bent.
Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the 
Operating the Monitor chapter for more information. HP monitor drivers are also available at: 
http://www.hp.com/support
Picture bounces, flickers, or 
wave pattern is present in the 
picture.Move electrical devices that may cause electrical interference as far away from the monitor as 
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are 
using.
Monitor is always in “Sleep 
Mode (Amber LED).”The computer power switch should be illuminated — aqua for full power, amber for 
sleep mode.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock 
LED found on most keyboards. The LED should either turn on or off after hitting the Caps 
Lock key.
USB 2.0 ports are not 
working.Make sure the USB hub cable is securely connected to the monitor and the computer.
ProblemSolution (Continued)
 
						

							Troubleshooting
User’s GuideA–3
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical 
support. For technical support contact information, refer to the printed documentation included with the monitor. Have 
the following information available when you call:
■Monitor model number (located on label on back of monitor)
■Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration
■Name and version of hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the product number and serial number. You may need these numbers when 
contacting HP about your monitor model.
The rating label is on the back of the monitor.
 
						

							Troubleshooting
A–4 Features may vary by model.User’s Guide