HP Business InkJet 1000 User Manual

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Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
Make sure the power cord is connected firmly to the printer and to a working outlet, and that the 
printer is turned on. The Power light on the control panel of the printer should be green. Try turning the 
printer off, and then on again.
When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer 
to warm up.
Check the printer vents
The printer vents are located on the left side of the printer. If the printer vents are covered and the 
printer overheats, it automatically turns off. Make sure the vents are not covered and the printer is in a 
cool, dry location.
Printer is not responding (nothing prints)
If you tried to print when the printer was off, an alert message should have appeared on your computer 
screen. If the printer was off and you did not see a message when you tried to print, the printer setup might 
be incorrect. To correct this problem, reinstall the software that came with your printer.
Check the power
Make sure that the printer power is on. To turn the printer power on, press and hold the   
(power button) on the printer for a few seconds. After a brief printer startup, you should see a 
steady green light on the corner of the button. 
When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for the printer 
to warm up.
Check the connections
Make sure that the power cord is securely connected from your printer to a working outlet. If you still 
cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and 
call the HP Customer Care Center. See Support and warranty.
Make sure that both ends of the USB cable are secure.
Check the printer setup
Check that the ink cartridges, and printheads are loaded correctly. Make sure that all the tape has 
been removed from the printheads. 
Check that the top cover and printing supplies cover are closed. 
Make sure media is loaded correctly in the tray and that the media is not jammed in the printer.
Check to make sure that your printer is selected as the current or default printer and that Pause Printing 
is not selected. The default printer is the one that is used if you choose the Print command without first 
specifying which printer you want to use with an application. The default printer should be the printer 
that you use most often.
If the printer selection is a problem, open the Printers folder in Windows and set this printer as the 
default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.
 
						

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All lights are blinking
A non-recoverable error has occurred
For example, the printhead carriage might be jammed. Try turning the printer off and then on again. 
If the printer does not recover, unplug the printer from the power outlet and call HP Customer Support. 
See Support and warranty.
Printer takes a long time to print
Check your system configuration
Make sure that your computer meets the minimum system requirements for the printer. 
See System requirements.
Check your port setting
The port setting configuration in your system might not be set to ECP.
See the manual that came with your computer for information about how to change your port setting, 
or contact your computer manufacturer.
Check the settings
If the Type is set to Transparencies, or if the AutoSelect Type setting determines that you are printing 
transparencies, or if you chose Best mode, then printing will take longer. If you want these settings to 
be used, wait for the printer to finish. Otherwise, change the settings in the driver and print again.
 
						

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Resolving printing problems
This section provides solutions to common printing problems.
A blank page printed
Check that the tape is removed from the printheads
Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each 
printhead and remove film if necessary.
Clean any excess adhesive from the contact area on the backs of the printheads with a clean, 
lint-free cloth.
Check for empty ink cartridges
If you are printing black text and a blank page prints, your black ink cartridge might be empty. 
SeeReplacing ink cartridges.
Check the printer setup
If the printer selection is a problem, open the Printers folder in Windows and set this printer as the 
default. In the Mac OS, set this printer as the default in the Chooser or the Print Center.
Check that the media you are using is wide enough
The media width must match the page settings in your print settings.
Something on the page is missing or incorrect
Check the margin settings
Make sure that the margin settings for the document do not exceed the printable area of the printer. 
See Setting minimum margins.
Check the color print settings
Grayscale might be selected in the Print Settings dialog box. 
 
						

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Placement of the text or graphics is wrong
Check the page-orientation setting
The page orientation selected might not be correct for the document you are printing. Make sure the 
media size and page orientation selected in the application match the settings in the Print Settings 
dialog box. See Changing printer settings.
Check the paper size
The Paper Size setting might not match the size of media you are using. Select the correct paper size 
from the printer driver.
Some of the content might be missing or cut off if the document size is larger than the media loaded in 
the tray.
If the layout of the document you are trying to print will fit on a media size supported by the printer, 
then load the correct media size. Make sure to select the correct page orientation.
Alternatively, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media 
size currently selected.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure that the margin settings for the 
document do not exceed the printable area of your printer. See Setting minimum margins.
Check how the media is loaded
Make sure that the width and length guides fit snugly against the left and bottom edges of the stack of 
media. See Loading media.
If none of the above solutions worked, the problem is likely caused by the inability of the application to 
interpret print settings properly. Check the release notes for known software conflicts. Otherwise, check 
your application manual, or call the software manufacturer for more specific help for this problem.
Poor print quality 
First try these general steps when you see poor print quality.
Check the printheads and ink cartridges
Replace any clogged or worn printheads or low or empty ink cartridges (See Maintaining ink 
cartridges and printheads.) Then try to print again.
Check the paper quality
The paper might be too moist or too rough. Make sure that the media you are using meets 
HP specifications. (See Selecting print media.) Then try to print again.
Check the rollers that are inside of the printer
The rollers inside of the printer might be dirty, causing lines or smudges to appear on your printout. 
Turn off the printer, unplug the power cord, and clean the rollers inside of the printer with isopropyl 
alcohol on a lint-free cloth. Then try to print again. (Some printers might have a certain amount of 
aerosol on the inside wall after prolonged use. This should not cause lines or smudges on printouts.)
 
						

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See the next sections for more specific problems:
Meaningless characters print
Ink is smearing
Ink is not filling the text or graphics completely
Output is faded or dull colored
Colors are printing as black and white
Wrong colors are printing
Printout shows bleeding colors
Colors do not line up properly
Lines or dots are missing from text or graphics
Meaningless characters print
Check the cable connection
A common cause for meaningless characters is a poor cable connection between the printer and 
computer. Make sure that the cable connection at both ends is good and that the cable is securely 
fastened.
If you are using a USB cable and the problem persists after you have checked the connection, turn off 
the printer and disconnect the cable from the printer. Turn the printer back on without the connection in 
place. When the Power light is on and not flashing, reconnect the cable.
Check the document file
Occasionally, a document file is damaged. If you can print other documents from the same 
application, try to print using a backup copy of your document, if available.
Cancel the job
After an interruption has occurred to a job that is printing, the printer might not recognize the rest of 
the job. Cancel the current job and wait for the printer to return to the Ready state. If the printer does 
not return to the Ready state, cancel all job processes and wait again. When the printer returns to the 
Ready state, resend the job. If prompted at the computer to retry the job, click Cancel.
Ink is smearing
Check the print mode
When you print documents that use a lot of ink, you must allow the document more time to dry before 
handling it. This is especially true for transparencies. Select Best mode in the printer driver, and 
increase the ink drying time from Advanced Features in the printer driver. Under Advanced Features is 
an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation. 
However, note that decreasing ink saturation might give printouts a “washed-out” quality.
Color documents that have rich, blended colors can wrinkle or smear when printed using Best mode. 
Try using the Normal, Fast Normal, or Draft mode to reduce ink, or use HP Premium Paper designed 
for printing vivid color documents.
Check the media type
Some types of media do not accept ink well, which causes the ink to dry more slowly and results in 
smearing. See Selecting print media.
 
						

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Ink is not filling the text or graphics completely
Check the ink cartridges
Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly into place.
Your ink cartridge might be out of ink. Replace the empty ink cartridge. See Replacing ink cartridges.
Check the media type
Some media types are not suitable for use with your printer. See Selecting print media.
Output is faded or dull colored
Check the print mode
The Fast Normal and Draft modes allow you to print at a faster rate. This option is good for printing 
drafts. To achieve better colored printout, select Normal or Best mode in the printer driver.
Check the paper type print setting
When printing on transparencies or other special media, select the corresponding media type in the 
Print Settings dialog box.
Check the ink cartridges
On the printed page, check that all the lines in the text or image are connected and have printed 
properly. If the lines are broken, one or more of your ink cartridges is probably out of ink or defective. 
Replace those ink cartridges with new ones.
Colors are printing as black and white
Check the printer driver settings
The Print In Grayscale check box might be selected. From your application, open the Printer Properties 
dialog box. Click the Color tab and make sure Print in Grayscale is not selected.
Wrong colors are printing 
Check the printer driver settings
The Print In Grayscale check box might be selected. From your application, open the Printer Properties 
dialog box. Click the Color tab and make sure that Print in Grayscale is not selected.
Check the ink cartridges
When colors are completely wrong, the printer might have run out of one or more colors of ink. 
Check the status of the ink cartridges in the Toolbox or on the control panel, and then replace any low 
or empty ink cartridges. See Replacing ink cartridges.
Check the printheads
Whenever print quality noticeably decreases, it is a good idea to clean the printheads. To clean the 
printheads, open the Toolbox, click the Printer Services tab, and then click Clean Printheads. 
For Macintosh, use the control panel. See Maintaining ink cartridges and printheads.
 
						

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Printout shows bleeding colors
Check the print settings
Some media type settings (such as Transparency Films and Photo Papers) and print quality settings 
(such as Best) require more ink than others. Choose different print settings in the Print Settings dialog 
box. Also, make sure that you have selected the correct media type in the Print Settings dialog box.
Check the ink cartridges
Make sure that the ink cartridges have not been tampered with. Refilling processes and the use of 
incompatible inks can disrupt the intricate printing system and result in reduced print quality and 
damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering 
HP supplies and accessories, see HP supplies and accessories.
Colors do not line up properly
Check the printheads
The printheads on your printer are automatically aligned when a printhead is replaced. 
However, you might notice print quality improvement by performing the alignment procedure yourself. 
See Aligning the printheads.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the placement of graphics 
on the page.
Lines or dots are missing from text or graphics
Check the printheads
The printheads or printhead contact pads might need cleaning. See Maintaining ink cartridges and 
printheads.
 
						

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Resolving paper-feed problems 55
Resolving paper-feed problems
This section provides solutions to common paper-feed problems.
For information on resolving jams, see Clearing jams.
Tray cannot be inserted 
With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray.
Make sure that the tray is aligned with the printer opening.
Another paper-feed problem is occurring 
Media is not supported for the printer or tray
Make sure that you are using media that is supported for the printer and for the tray being used. 
(SeePrinter specifications and Understanding specifications for supported media.)
Media is not picked up from Tray 1 
Check that the guides are set to the correct marking in the trays for the size of paper you are loading. 
Also make sure the guides are snug, but not tight, against the stack.
Make sure the media you are using is not curled. Uncurl paper by bending it in the opposite direction 
of the curl.
Make sure that the tray has been pushed completely into the printer.
Media is not coming out correctly
If the output tray extension is not extended, output pages will fall off the printer. Make sure that output 
tray extension is extended.
Remove excess media from the output tray. The output tray is designed to hold a maximum of 100 
sheets at a time.
Pages are skewing
Make sure that media loaded in Tray 1 is aligned to the right and front guides. 
Multiple pages are being picked up
Make sure that the stack of paper has been aligned with the right and front guides. 
Make sure that the tray has not been overloaded with paper.
When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up 
and intensify multiple-pick problems.
When you reinsert a tray in the printer, make sure that you insert it gently. Forceful insertion with a full 
stack of paper can cause sheets to slide up within the printer, causing the printer to jam or pick 
multiple sheets at one time.
 
						

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Troubleshooting installation issues
If you had trouble installing the printer, check these items.
Hardware installation issues
Make sure the power supply cord is connected securely to the printer. Make sure that the power cord is 
connect securely between the power supply and a working power outlet.
Make sure that all packing tape has been removed from the outside and inside the printer.
Make sure that the rear-access panel or the optional auto-duplex unit has been installed. The printer 
cannot work properly without the rear-access panel or the optional auto-duplex unit installed.
Make sure that all of the printheads and ink cartridges are installed. 
Make sure the printheads and ink cartridges are installed properly. The printer cannot work if they are 
not installed.
 Make sure that you have removed the protective tape from the printheads.
 Make sure that all of the printheads are in their correct, color-coded slot.
 Make sure that all of the ink cartridges are in their correct, color-coded slot.
 Make sure that all of the printheads and ink cartridges are firmly installed into their slots. 
Press down firmly on each one to ensure proper contact.
Make sure that the printhead latch is closed properly.
Make sure that the printer is loaded with paper.
Make sure no lights are on or blinking except the Power light, which should be on. If any other lights 
are on, see Printer lights reference to interpret the light pattern.
Make sure that the printer can print a printer configuration page. Press and hold down the   
(power button). While holding down the   (power button), press the   (cancel button) one time. 
Release the   (power button). The printer configuration page should print.
Make sure that any printer cable you are using is in good working order and that it is securely 
connected between the appropriate connector on the printer and the computer or a network 
connection.
Software installation issues
Make sure your computer is running one of these operating systems: Windows 98, Windows 2000, 
Windows Me or Windows XP. If you are using a Macintosh computer, it must be running Mac OS 9.2 
or later.
Make sure the computer meets at least the minimum system requirements listed here.
Minimum
Windows 98: Pentium
® 90 MHz, 16 MB RAM, 60 MB hard disk space
Windows NT 4.0*: Pentium 100 MHz, 32 MB RAM, 60 MB hard disk space
Windows Me: Pentium 150 MHz, 32 MB RAM, 60 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 60 MB hard disk space
Windows XP, 32 bit: Pentium 233 MHz, 64 MB RAM, 60 MB hard disk space
Mac OS X (10.1 or later): 32 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
 
						

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Recommended
Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space
Windows NT 4.0*: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space
Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space
Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space
Mac OS X (10.1 or later): 100 MB RAM
To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later.
*Windows NT 4.0 is only supported if an optional HP Jetdirect print server is connected to the 
printer. For ordering information, see HP Jetdirect print servers.
Before installing software on a Windows computer, make sure that all other programs in the Task 
Manager are closed.
If the computer does not recognize the path that you type to the CD, make sure you are specifying the 
correct drive letter on the computer.
If the computer cannot recognize the CD in the CD drive, inspect the CD for damage. You can 
download the printer driver from http://www.hp.com/support/businessinkjet1000
.